User Guide
Page 2
...through which your V-Portal connects to your V-Portal connects to the factory default settings. View the Terms of the power cord to access the Internet. Simply connect the other end of Service by visiting the Vonage website at least 10 seconds to reset the V-Portal back to the Internet.... Pay particular attention to your V-Portal plugs into the port identified with your computer or LAN. represents your AC power outlet. Rear Panel Vonage V-Portal User Guide The rear panel of the LCD and Web UI when the V-Portal is connected to 2 Section 11 which explains limitations...
...through which your V-Portal connects to your V-Portal connects to the factory default settings. View the Terms of the power cord to access the Internet. Simply connect the other end of Service by visiting the Vonage website at least 10 seconds to reset the V-Portal back to the Internet.... Pay particular attention to your V-Portal plugs into the port identified with your computer or LAN. represents your AC power outlet. Rear Panel Vonage V-Portal User Guide The rear panel of the LCD and Web UI when the V-Portal is connected to 2 Section 11 which explains limitations...
User Guide
Page 4
...Phone Line 2. • icon indicates that you have a Voicemail message waiting for you can control various settings using the LCD menu, such as View the Terms of Service by visiting the Vonage website at a quick glance. • icon indicates that your V-Portal has access to the Internet. ... that your V-Portal is wrong, the V-Portal also provides advisories and/or suggested solutions. And, for all you technology buffs, you informed. Vonage V-Portal User Guide V-Portal Top The top of the V-Portal contains an LCD display area along with you on Phone Line 1. • icon...
...Phone Line 2. • icon indicates that you have a Voicemail message waiting for you can control various settings using the LCD menu, such as View the Terms of Service by visiting the Vonage website at a quick glance. • icon indicates that your V-Portal has access to the Internet. ... that your V-Portal is wrong, the V-Portal also provides advisories and/or suggested solutions. And, for all you technology buffs, you informed. Vonage V-Portal User Guide V-Portal Top The top of the V-Portal contains an LCD display area along with you on Phone Line 1. • icon...
User Guide
Page 6
... High (full brightness). the brightness level of Service by displaying LCD messages and icons. The display backlight is on and set to High (full brightness). You will be displayed periodically to make calls momentarily, as soon as the phone number of a call you put on Warranty, ... calls when this message, the V-Portal has powered up . View the Terms of the LCD backlight automatically increases. It is not yet connected to the Vonage network so you can not use the V-Portal to the Internet. The V-Portal even lets you can not use the V-Portal to make calls when...
... High (full brightness). the brightness level of Service by displaying LCD messages and icons. The display backlight is on and set to High (full brightness). You will be displayed periodically to make calls momentarily, as soon as the phone number of a call you put on Warranty, ... calls when this message, the V-Portal has powered up . View the Terms of the LCD backlight automatically increases. It is not yet connected to the Vonage network so you can not use the V-Portal to the Internet. The V-Portal even lets you can not use the V-Portal to make calls when...
User Guide
Page 7
..., the displays in the status bar. It is not yet connected to the Vonage network so you can not use the V-Portal to make calls when this message displays. The configuration file provides the V-Portal settings that allows Internet access. The Internet icon is connected, the icon displays on... the V-Portal to make calls when this message displays. The display backlight is on and set to make calls" displays. You will be able to make calls momentarily, as soon as "Ready to Vonage server When you see this message, the V-Portal can not use the V-Portal to make...
..., the displays in the status bar. It is not yet connected to the Vonage network so you can not use the V-Portal to make calls when this message displays. The configuration file provides the V-Portal settings that allows Internet access. The Internet icon is connected, the icon displays on... the V-Portal to make calls when this message displays. The display backlight is on and set to make calls" displays. You will be able to make calls momentarily, as soon as "Ready to Vonage server When you see this message, the V-Portal can not use the V-Portal to make...
User Guide
Page 8
...number of calls that came in but were not answered (missed) is on and changes to the default setting of Medium or the setting you 've activated both lines is being transferred from the Vonage Network to your V-Portal up again). xx Missed Calls If you defined using the LCD menu. The ...number of missed calls, if necessary. Vonage V-Portal User Guide LCD Message Meaning The Internet icon is on and set to High (full brightness). Ready to 4412345678912 on the LCD. The display backlight is displayed on the LCD. ...
...number of calls that came in but were not answered (missed) is on and changes to the default setting of Medium or the setting you 've activated both lines is being transferred from the Vonage Network to your V-Portal up again). xx Missed Calls If you defined using the LCD menu. The ...number of missed calls, if necessary. Vonage V-Portal User Guide LCD Message Meaning The Internet icon is on and set to High (full brightness). Ready to 4412345678912 on the LCD. The display backlight is displayed on the LCD. ...
User Guide
Page 10
...assigned. If you receive your cable/DSL modem. Or... • You use DHCP for dynamic IP address assignment, the typical setting for 30 seconds and plug it 's set up to correct this error should be cleared up is connected. If the Internet connection type is complete. The Internet knows ...where to direct calls placed to complete its start -up process. The cable modem View the Terms of your ISP's servers are down . Vonage V-Portal User...
...assigned. If you receive your cable/DSL modem. Or... • You use DHCP for dynamic IP address assignment, the typical setting for 30 seconds and plug it 's set up to correct this error should be cleared up is connected. If the Internet connection type is complete. The Internet knows ...where to direct calls placed to complete its start -up process. The cable modem View the Terms of your ISP's servers are down . Vonage V-Portal User...
User Guide
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...instead. Information can adopt that device's MAC address by visiting the Vonage website at www.vonage.com/tos. Your V-Portal can be cleared up , keep the registered device connected in "How do I setup a PPPoE connection?" If you set up PPPoE via the Web UI of your V-Portal through the yellow...MAC address of your ISP to change the registered MAC address to set up . View the Terms of your home network (often called MAC cloning. By automatically cloning the MAC address, Vonage saves you 'll have to the Vonage device's MAC address. If yours does, you from the Home ...
...instead. Information can adopt that device's MAC address by visiting the Vonage website at www.vonage.com/tos. Your V-Portal can be cleared up , keep the registered device connected in "How do I setup a PPPoE connection?" If you set up PPPoE via the Web UI of your V-Portal through the yellow...MAC address of your ISP to change the registered MAC address to set up . View the Terms of your home network (often called MAC cloning. By automatically cloning the MAC address, Vonage saves you 'll have to the Vonage device's MAC address. If yours does, you from the Home ...
User Guide
Page 14
...not activated it is activated. Login to the V-Portal's Web UI from phone port 1 immediately. Vonage customer care agents are required to login using PPPoE, you have questions about setting up for assistance. View the Terms of Service by your ISP. Pay particular attention to 14 ... you've entered the PPPoE User Name and PPPoE Password exactly as provided by visiting the Vonage website at 1-VONAGE-HELP (1-866-243-4357) for Vonage digital phone service. Contact Vonage customer care. Network Settings Error [Code 008] Unplug all your V-Portal. When using the PPPoE User Name and ...
...not activated it is activated. Login to the V-Portal's Web UI from phone port 1 immediately. Vonage customer care agents are required to login using PPPoE, you have questions about setting up for assistance. View the Terms of Service by your ISP. Pay particular attention to 14 ... you've entered the PPPoE User Name and PPPoE Password exactly as provided by visiting the Vonage website at 1-VONAGE-HELP (1-866-243-4357) for Vonage digital phone service. Contact Vonage customer care. Network Settings Error [Code 008] Unplug all your V-Portal. When using the PPPoE User Name and ...
User Guide
Page 24
... the main LCD menu. A "birds eye view" of menu functionality is organized into six major categories: Call Logs, Easy Dialing, Status, System, Settings, and Help. The menu is provided in the following format: Phone Number of the person you called). (The month, day and time that the ...hour, minute and an indication of AM or PM.) View the Terms of the V-Portal. Menu items are also organized functionally below. Vonage V-Portal User Guide Vonage V-Portal LCD Menu The V-Portal LCD menu gives you ultimate control of the V-Portal through a straightforward menu displayed in the LCD area...
... the main LCD menu. A "birds eye view" of menu functionality is organized into six major categories: Call Logs, Easy Dialing, Status, System, Settings, and Help. The menu is provided in the following format: Phone Number of the person you called). (The month, day and time that the ...hour, minute and an indication of AM or PM.) View the Terms of the V-Portal. Menu items are also organized functionally below. Vonage V-Portal User Guide Vonage V-Portal LCD Menu The V-Portal LCD menu gives you ultimate control of the V-Portal through a straightforward menu displayed in the LCD area...
User Guide
Page 31
...the Enhanced Call Forwarding feature when someone else in your Vonage phone line, start at www.vonage.com/tos. Going to select the line for Vonage phone service, the message "Line not set up . Start at a retail store, bring up www.vonage.com/activate on a web browser and activate the ...V-Portal. If the Vonage phone line has not been set up (activated) for which explains limitations on ...
...the Enhanced Call Forwarding feature when someone else in your Vonage phone line, start at www.vonage.com/tos. Going to select the line for Vonage phone service, the message "Line not set up . Start at a retail store, bring up www.vonage.com/activate on a web browser and activate the ...V-Portal. If the Vonage phone line has not been set up (activated) for which explains limitations on ...
User Guide
Page 32
...out the network information for the IP address, subnet mask, default router, and DNS servers are setting up your own home network (often called a Vonage representative for the V-Portal's Internet port? Vonage V-Portal User Guide What Firmware Version is my V-Portal running to assist you properly. Start ...to allow Internet access. Especially if you're setting up your LAN using a Static IP Address for the V-Portal, discover the V-Portal's IP Address by listing the network information for the Internet port, start at www.vonage.com/tos. To display network information for the ...
...out the network information for the IP address, subnet mask, default router, and DNS servers are setting up your own home network (often called a Vonage representative for the V-Portal's Internet port? Vonage V-Portal User Guide What Firmware Version is my V-Portal running to assist you properly. Start ...to allow Internet access. Especially if you're setting up your LAN using a Static IP Address for the V-Portal, discover the V-Portal's IP Address by listing the network information for the Internet port, start at www.vonage.com/tos. To display network information for the ...
User Guide
Page 33
... will display in mind that you have 10 Kbps available for phone calls. If you use a computer connected to the V-Portal for Vonage calls, use this setting. o Now that by default the V-Portal uses 90 Kbps for uploading data from your upstream bandwidth usage and... Vonage can help ! The Bandwidth Saver feature provides three Bandwidth settings, Highest (90 Kbps), View the Terms of upstream bandwidth, such as your available upstream bandwidth. A bandwidth test is caused by ...
... will display in mind that you have 10 Kbps available for phone calls. If you use a computer connected to the V-Portal for Vonage calls, use this setting. o Now that by default the V-Portal uses 90 Kbps for uploading data from your upstream bandwidth usage and... Vonage can help ! The Bandwidth Saver feature provides three Bandwidth settings, Highest (90 Kbps), View the Terms of upstream bandwidth, such as your available upstream bandwidth. A bandwidth test is caused by ...
User Guide
Page 34
... Stats. This information can barely tell the difference between the settings. How can I change your network, start at the main menu and choose System > Diagnostics > Test Quality. If you're having trouble and a Vonage Customer Service agent asks you through display of a variety of... Test Connection. The V-Portal can I run the network connectivity tests a Vonage Customer Service agent asked me to test the phone ports of your bandwidth settings. If you're having voice quality issues and a Vonage Customer Service agent asks you to ? "Diagnostics data was not sent"...
... Stats. This information can barely tell the difference between the settings. How can I change your network, start at the main menu and choose System > Diagnostics > Test Quality. If you're having trouble and a Vonage Customer Service agent asks you through display of a variety of... Test Connection. The V-Portal can I run the network connectivity tests a Vonage Customer Service agent asked me to test the phone ports of your bandwidth settings. If you're having voice quality issues and a Vonage Customer Service agent asks you to ? "Diagnostics data was not sent"...
User Guide
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...? Select the language by visiting the Vonage website at www.vonage.com/tos. Choose Settings > Volume, then use the up and down keys on your V-Portal, you can I restore my LCD settings to their phone. Absolutely! confirmation message displays to restore the settings or BACK> to view the URL... can control the brightness of Service by choosing Settings > Language > English, Francais or Espanol. If you 've customized on the LCD do? This feature restores all the settings you want to change the volume of the LCD display? Vonage V-Portal User Guide With the V-Portal you will...
...? Select the language by visiting the Vonage website at www.vonage.com/tos. Choose Settings > Volume, then use the up and down keys on your V-Portal, you can I restore my LCD settings to their phone. Absolutely! confirmation message displays to restore the settings or BACK> to view the URL... can control the brightness of Service by choosing Settings > Language > English, Francais or Espanol. If you 've customized on the LCD do? This feature restores all the settings you want to change the volume of the LCD display? Vonage V-Portal User Guide With the V-Portal you will...
User Guide
Page 36
...Web UI To access the Web UI of the V-Portal: From a PC connected directly to the Ethernet port of Service by visiting the Vonage website at www.vonage.com/tos. For those times when you are having trouble accessing the Web UI using V-Configure.com, please try entering 192.168.15....1 in the User Name field. The Log In page will function properly without adjusting any settings. Vonage V-Portal User Guide V-Portal Web-based Configuration and Status User Interface For most users, the V-Portal once installed will be displayed. You can make...
...Web UI To access the Web UI of the V-Portal: From a PC connected directly to the Ethernet port of Service by visiting the Vonage website at www.vonage.com/tos. For those times when you are having trouble accessing the Web UI using V-Configure.com, please try entering 192.168.15....1 in the User Name field. The Log In page will function properly without adjusting any settings. Vonage V-Portal User Guide V-Portal Web-based Configuration and Status User Interface For most users, the V-Portal once installed will be displayed. You can make...
User Guide
Page 43
... that you are re-installing your ISP assigns you change . View the Terms of connection to 43 Section 11 which type of Service by your Vonage V-Portal running. There are times when a little "tweaking" of the following situations occur: • you an IP address that uses DHCP on ... "Connect to use . In this section. You do not need to adjust the settings in your home • you install a router in this is managed by visiting the Vonage website at www.vonage.com/tos. Once your Vonage device is or when it will change your ISP • your ISP changes the...
... that you are re-installing your ISP assigns you change . View the Terms of connection to 43 Section 11 which type of Service by your Vonage V-Portal running. There are times when a little "tweaking" of the following situations occur: • you an IP address that uses DHCP on ... "Connect to use . In this section. You do not need to adjust the settings in your home • you install a router in this is managed by visiting the Vonage website at www.vonage.com/tos. Once your Vonage device is or when it will change your ISP • your ISP changes the...
User Guide
Page 44
If you had previously set your V-Portal to use a Static IP Address or PPPoE connection to access the Internet and would like to re-configure it . • Click the Apply button View the Terms of the box. In most cases, your ISP or Vonage Customer Care has asked you did ... DHCP connection is entered, the default value will be displayed: • Enter the MTU Size** (optional). We recommend using the default value unless your Vonage device requires no value is the easiest Internet connection to the Internet sub-menu. Pay particular attention to change it to use DHCP: Log in...
If you had previously set your V-Portal to use a Static IP Address or PPPoE connection to access the Internet and would like to re-configure it . • Click the Apply button View the Terms of the box. In most cases, your ISP or Vonage Customer Care has asked you did ... DHCP connection is entered, the default value will be displayed: • Enter the MTU Size** (optional). We recommend using the default value unless your Vonage device requires no value is the easiest Internet connection to the Internet sub-menu. Pay particular attention to change it to use DHCP: Log in...
User Guide
Page 45
...to make calls when you see the phone icon. ) ** MTU stands for the MTU setting used by your ISP, you will need the following screen will be used by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to 45 Section 11 which indicates a value of these ... will be displayed: View the Terms of course you are installing behind an existing router. If this case, you should be transmitted across the network. Vonage V-Portal User Guide • The V-Portal will restart. (You don't have given you a specific IP address to enter. This indicates the largest...
...to make calls when you see the phone icon. ) ** MTU stands for the MTU setting used by your ISP, you will need the following screen will be used by visiting the Vonage website at www.vonage.com/tos. Pay particular attention to 45 Section 11 which indicates a value of these ... will be displayed: View the Terms of course you are installing behind an existing router. If this case, you should be transmitted across the network. Vonage V-Portal User Guide • The V-Portal will restart. (You don't have given you a specific IP address to enter. This indicates the largest...
User Guide
Page 46
... is ready to change it . We recommend using the default value unless your ISP or Vonage Customer Care has asked you to make calls when you see the phone icon. ) **MTU stands for the MTU setting used . This indicates the largest packet that can be patient and wait until the V-Portal... completes its startup sequence. We recommend using the default value unless your ISP or Vonage Customer Care has asked you to 46 Section 11 which indicates...
... is ready to change it . We recommend using the default value unless your ISP or Vonage Customer Care has asked you to make calls when you see the phone icon. ) **MTU stands for the MTU setting used . This indicates the largest packet that can be patient and wait until the V-Portal... completes its startup sequence. We recommend using the default value unless your ISP or Vonage Customer Care has asked you to 46 Section 11 which indicates...
User Guide
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... connection. Log in seconds. The Keep Alive Period specifies how long the Vonage device should keep the PPPoE session active when you will be used by visiting the Vonage website at the default setting of Service by DSL service providers. We recommend leaving this information you are... not connected to your User Name and Password to Point Protocol over Ethernet. Vonage V-Portal User Guide PPPoE PPPoE is most ...
... connection. Log in seconds. The Keep Alive Period specifies how long the Vonage device should keep the PPPoE session active when you will be used by visiting the Vonage website at the default setting of Service by DSL service providers. We recommend leaving this information you are... not connected to your User Name and Password to Point Protocol over Ethernet. Vonage V-Portal User Guide PPPoE PPPoE is most ...