Portege Z20t-C Series Windows 10 Users Guide
Page 1
Portégé® Z20t-C Series User's Guide (Windows 10) If you will find answers for many commonly asked technical questions plus many downloadable software drivers, BIOS updates, and other downloads. For more information, see "If Something Goes Wrong" on page 120 in this Web site, you need assistance: Technical support is available online at Toshiba's Web site at support.toshiba.com. GMAD00452010 12/15 At this guide.
Portégé® Z20t-C Series User's Guide (Windows 10) If you will find answers for many commonly asked technical questions plus many downloadable software drivers, BIOS updates, and other downloads. For more information, see "If Something Goes Wrong" on page 120 in this Web site, you need assistance: Technical support is available online at Toshiba's Web site at support.toshiba.com. GMAD00452010 12/15 At this guide.
Portege Z20t-C Series Windows 10 Users Guide
Page 2
... BUSINESS, PROFITS, PROGRAMS, DATA, NETWORK SYSTEMS OR REMOVABLE STORAGE MEDIA ARISING OUT OF OR RESULTING FROM THE USE OF THE PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY THEREOF. Model: Portégé Z20t-C Series Recordable and/or ReWritable Drive(s) and Associated Software Warranty The device you must read and follow all set-up and usage instructions in the applicable user guides and/or manuals enclosed or provided...
... BUSINESS, PROFITS, PROGRAMS, DATA, NETWORK SYSTEMS OR REMOVABLE STORAGE MEDIA ARISING OUT OF OR RESULTING FROM THE USE OF THE PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY THEREOF. Model: Portégé Z20t-C Series Recordable and/or ReWritable Drive(s) and Associated Software Warranty The device you must read and follow all set-up and usage instructions in the applicable user guides and/or manuals enclosed or provided...
Portege Z20t-C Series Windows 10 Users Guide
Page 20
... Sleep mode 53 Adding optional external devices 54 Recovering the Internal Storage Drive 54 Creating a recovery drive using TOSHIBA Recovery Media Creator 55 Restoring from recovery media created by TOSHIBA Recovery Media Creator 57 Recovering from the Internal Storage Drive 58 Reset your PC 59 Installing drivers and applications 61 Using the TOSHIBA Dual Pointing Device .......... 62 Using the touchpad 63 Adjusting touchpad settings 66 Disabling or enabling the touchpad 67 Connecting an external device 67 Using external display devices 68 Selecting video cables...
... Sleep mode 53 Adding optional external devices 54 Recovering the Internal Storage Drive 54 Creating a recovery drive using TOSHIBA Recovery Media Creator 55 Restoring from recovery media created by TOSHIBA Recovery Media Creator 57 Recovering from the Internal Storage Drive 58 Reset your PC 59 Installing drivers and applications 61 Using the TOSHIBA Dual Pointing Device .......... 62 Using the touchpad 63 Adjusting touchpad settings 66 Disabling or enabling the touchpad 67 Connecting an external device 67 Using external display devices 68 Selecting video cables...
Portege Z20t-C Series Windows 10 Users Guide
Page 23
... the device 121 The Windows operating system is not working 123 Using Startup options to fix problems ......... 123 Internet problems 125 Power and the battery 126 Keyboard help 127 Perform a complete power cycle 127 Reset the Keyboard dock 128 Uninstall the keyboard driver 128 Perform a system restore 129 Clean the keyboard 129 Touchpad help 129 Disable then enable the touchpad 129 Install an external mouse 130 Perform a complete power...
... the device 121 The Windows operating system is not working 123 Using Startup options to fix problems ......... 123 Internet problems 125 Power and the battery 126 Keyboard help 127 Perform a complete power cycle 127 Reset the Keyboard dock 128 Uninstall the keyboard driver 128 Perform a system restore 129 Clean the keyboard 129 Touchpad help 129 Disable then enable the touchpad 129 Install an external mouse 130 Perform a complete power...
Portege Z20t-C Series Windows 10 Users Guide
Page 24
... Power plan 159 Sleep mode 159 Hibernation mode 160 Output (Display switch 160 Display brightness 161 Disabling or enabling wireless devices ........ 161 Disabling or enabling the touchpad 161 Disabling or enabling the cursor control overlay 162 Verify network status 145 Troubleshooting an Internet connection - Verify hardware 146 Uninstall the network adapter driver 146 Troubleshooting an Internet connection - How to verify TCP/IP 147 Downloading drivers and updates 149 Using Toshiba Service Station 149 Manually download and install drivers...
... Power plan 159 Sleep mode 159 Hibernation mode 160 Output (Display switch 160 Display brightness 161 Disabling or enabling wireless devices ........ 161 Disabling or enabling the touchpad 161 Disabling or enabling the cursor control overlay 162 Verify network status 145 Troubleshooting an Internet connection - Verify hardware 146 Uninstall the network adapter driver 146 Troubleshooting an Internet connection - How to verify TCP/IP 147 Downloading drivers and updates 149 Using Toshiba Service Station 149 Manually download and install drivers...
Portege Z20t-C Series Windows 10 Users Guide
Page 28
... software or hardware options, visit Toshiba's Web site at support.toshiba.com. 28 Introduction This guide NOTE The product specifications and configuration information are all the features and specifications listed or illustrated. For the most up-to-date product information about the features and specifications on your device, or to perform tasks in Windows 10. You can: ❖ Read the entire guide from beginning to change without notice. Your particular model...
... software or hardware options, visit Toshiba's Web site at support.toshiba.com. 28 Introduction This guide NOTE The product specifications and configuration information are all the features and specifications listed or illustrated. For the most up-to-date product information about the features and specifications on your device, or to perform tasks in Windows 10. You can: ❖ Read the entire guide from beginning to change without notice. Your particular model...
Portege Z20t-C Series Windows 10 Users Guide
Page 117
... updated software, firmware, documentation or other information is available for your new device running at its out-of-box state, if necessary. For detailed information on using the utility to create recovery media, see "Creating a recovery drive using TOSHIBA Recovery Media Creator" on -screen instructions. 117 Utilities and Applications TOSHIBA Recovery Media Creator TOSHIBA Recovery Media Creator The TOSHIBA Recovery Media Creator utility enables you to create recovery media that can follow the instructions below to open the Service...
... updated software, firmware, documentation or other information is available for your new device running at its out-of-box state, if necessary. For detailed information on using the utility to create recovery media, see "Creating a recovery drive using TOSHIBA Recovery Media Creator" on -screen instructions. 117 Utilities and Applications TOSHIBA Recovery Media Creator TOSHIBA Recovery Media Creator The TOSHIBA Recovery Media Creator utility enables you to create recovery media that can follow the instructions below to open the Service...
Portege Z20t-C Series Windows 10 Users Guide
Page 119
... use , and also device and device usage (e.g.: power settings, battery temperature and recharging, CPU, memory, and temperatures for quality assurance analysis. Doing so will automatically delete all collected information from the internal storage drive. The collected information includes device operation time and number of actuations or status changes (e.g.: number of power button and FN key combination uses, and AC adaptor, battery, LCD, fan, HDD, sound volume, wireless communication, docking, and USB information), date...
... use , and also device and device usage (e.g.: power settings, battery temperature and recharging, CPU, memory, and temperatures for quality assurance analysis. Doing so will automatically delete all collected information from the internal storage drive. The collected information includes device operation time and number of actuations or status changes (e.g.: number of power button and FN key combination uses, and AC adaptor, battery, LCD, fan, HDD, sound volume, wireless communication, docking, and USB information), date...
Portege Z20t-C Series Windows 10 Users Guide
Page 123
... may need to start after the initial startup appears. ❖ The operating system takes a long time to troubleshoot the Operating System and/or its settings. If the specifications do not match, locate and use the options in some way such as installing a new program or adding a device. See "Contacting Toshiba" on . If you can easily detect if the operating system is not working The...
... may need to start after the initial startup appears. ❖ The operating system takes a long time to troubleshoot the Operating System and/or its settings. If the specifications do not match, locate and use the options in some way such as installing a new program or adding a device. See "Contacting Toshiba" on . If you can easily detect if the operating system is not working The...
Portege Z20t-C Series Windows 10 Users Guide
Page 127
... hold down your software using the internal storage drive more information on maintaining battery power, see "Power Plans" on page 52. 2 Remove all accessories, and unplug all batteries. Have you are experiencing problems with an external keyboard connected to your device, you frequently repeat shallow charge and discharge, the battery meter may need to be replaced. Is the display power set to its proper operation. All these...
... hold down your software using the internal storage drive more information on maintaining battery power, see "Power Plans" on page 52. 2 Remove all accessories, and unplug all batteries. Have you are experiencing problems with an external keyboard connected to your device, you frequently repeat shallow charge and discharge, the battery meter may need to be replaced. Is the display power set to its proper operation. All these...
Portege Z20t-C Series Windows 10 Users Guide
Page 130
... cables. To help Install an external mouse Without a touch screen it ) and the power cord/cable. 5 Turn On the device, and try the keyboard again. This includes USB flash drives, SD Card, and the power cord/cable. 3 If your device has a user-removable battery, remove the battery and hold down your device" on -screen instructions for your mouse (Internet connection required). NOTE The device may automatically download the needed driver for installation. Uninstall the touchpad driver...
... cables. To help Install an external mouse Without a touch screen it ) and the power cord/cable. 5 Turn On the device, and try the keyboard again. This includes USB flash drives, SD Card, and the power cord/cable. 3 If your device has a user-removable battery, remove the battery and hold down your device" on -screen instructions for your mouse (Internet connection required). NOTE The device may automatically download the needed driver for installation. Uninstall the touchpad driver...
Portege Z20t-C Series Windows 10 Users Guide
Page 131
... determine the correct driver to download, you wish to update and make note of the device name. See "How to determine the correct drivers to find and download the touchpad driver for this device" box. (Sample Image) Device Manager - Download the latest touchpad driver 1 In your Web browser go to http://support.toshiba.com/drivers. 2 Enter your device's serial number. 3 Filter your search by Touchpad driver to download" on page...
... determine the correct driver to download, you wish to update and make note of the device name. See "How to determine the correct drivers to find and download the touchpad driver for this device" box. (Sample Image) Device Manager - Download the latest touchpad driver 1 In your Web browser go to http://support.toshiba.com/drivers. 2 Enter your device's serial number. 3 Filter your search by Touchpad driver to download" on page...
Portege Z20t-C Series Windows 10 Users Guide
Page 138
... the troubleshooter and follow the on -screen instructions. System Recovery The final troubleshooting step is one way to perform a system recovery. Sound help Many sound problems may be with third party applications Uninstall all data (personal documents, installed application, and everything else). For more information, see "Recovering the Internal Storage Drive" on page 54. If uninstalling the other applications that isn't set up...
... the troubleshooter and follow the on -screen instructions. System Recovery The final troubleshooting step is one way to perform a system recovery. Sound help Many sound problems may be with third party applications Uninstall all data (personal documents, installed application, and everything else). For more information, see "Recovering the Internal Storage Drive" on page 54. If uninstalling the other applications that isn't set up...
Portege Z20t-C Series Windows 10 Users Guide
Page 150
... Device Manager application in Windows: 1 In the Search field, type Device Manager. 2 Click or touch the Device Manager application. 3 Locate the device for the specific device in an automatic backup, but you to download When downloading or updating drivers, it is made by that vendor. Many software programs build in (or connected to update the driver. (e.g. How to determine the correct drivers to close a program and lose unsaved changes...
... Device Manager application in Windows: 1 In the Search field, type Device Manager. 2 Click or touch the Device Manager application. 3 Locate the device for the specific device in an automatic backup, but you to download When downloading or updating drivers, it is made by that vendor. Many software programs build in (or connected to update the driver. (e.g. How to determine the correct drivers to close a program and lose unsaved changes...
Portege Z20t-C Series Windows 10 Users Guide
Page 156
....toshiba.com acclaim.toshiba.com laptopforums.toshiba.com Toshiba corporate site Marketing and product information in the USA Accessories information in addition to downloadable software drivers, BIOS updates, and many commonly asked technical questions in the USA Canada Europe Japan Mexico and all of Latin America Toshiba USA Self-Service support web site Community discussion forums for Toshiba laptop users Toshiba's worldwide offices Australia Toshiba (Australia) Pty. Contacting Toshiba Toshiba's Technical Support Web site For technical support...
....toshiba.com acclaim.toshiba.com laptopforums.toshiba.com Toshiba corporate site Marketing and product information in the USA Accessories information in addition to downloadable software drivers, BIOS updates, and many commonly asked technical questions in the USA Canada Europe Japan Mexico and all of Latin America Toshiba USA Self-Service support web site Community discussion forums for Toshiba laptop users Toshiba's worldwide offices Australia Toshiba (Australia) Pty. Contacting Toshiba Toshiba's Technical Support Web site For technical support...
Portege Z20t-C Series Windows 10 Users Guide
Page 181
... 181 BIOS Setup see System Settings button Keyboard Reset 39 Pen-Digital eraser 39 Pen-Right mouse click 39 Power 37 Reset 37 volume control 37 Windows 35 C caring for your device 71 changing battery 93 charging the battery 49 cleaning the device 71 communications set up 101 computer environmental precautions 40, 94 computing habits troubleshooting 150 computing tips 74 connecting AC adaptor 48 AC adaptor cord...
... 181 BIOS Setup see System Settings button Keyboard Reset 39 Pen-Digital eraser 39 Pen-Right mouse click 39 Power 37 Reset 37 volume control 37 Windows 35 C caring for your device 71 changing battery 93 charging the battery 49 cleaning the device 71 communications set up 101 computer environmental precautions 40, 94 computing habits troubleshooting 150 computing tips 74 connecting AC adaptor 48 AC adaptor cord...
Portege Z20t-C Series Windows 10 Users Guide
Page 182
182 Index Toshiba Service Station 149 drivers downloading 149 E easy to fix problems troubleshooting 120 eco power plan 92 eco Utility 109 Emergency Pen 38 enabling touchpad 67 enabling/disabling cursor control overlay 162 enabling/disabling numeric overlay 162 enabling/disabling scroll lock 162 enabling/disabling touchpad 161 ENERGY STAR 26 exploring desktop 96 external display device HDMI Out port 68 Micro HDMI Out port 68 RGB (monitor) port 68 external display, adjusting...
182 Index Toshiba Service Station 149 drivers downloading 149 E easy to fix problems troubleshooting 120 eco power plan 92 eco Utility 109 Emergency Pen 38 enabling touchpad 67 enabling/disabling cursor control overlay 162 enabling/disabling numeric overlay 162 enabling/disabling scroll lock 162 enabling/disabling touchpad 161 ENERGY STAR 26 exploring desktop 96 external display device HDMI Out port 68 Micro HDMI Out port 68 RGB (monitor) port 68 external display, adjusting...
Portege Z20t-C Series Windows 10 Users Guide
Page 185
... cables 68 Service Station 117 setting low battery notifications 89 setting up AC adaptor 48 communications 101 device 47 work environment 40 settings customize device settings 71 Shut down device 52, 53 Sleep mode 53 sounds recording 103 speakers 35 using external 104 Special Windows keys Application key 78 Windows key 78 starting an app 82 Startup menu troubleshooting 123 supervisor password, deleting 112 supervisor password, set up 110 switch Security lock...
... cables 68 Service Station 117 setting low battery notifications 89 setting up AC adaptor 48 communications 101 device 47 work environment 40 settings customize device settings 71 Shut down device 52, 53 Sleep mode 53 sounds recording 103 speakers 35 using external 104 Special Windows keys Application key 78 Windows key 78 starting an app 82 Startup menu troubleshooting 123 supervisor password, deleting 112 supervisor password, set up 110 switch Security lock...
Portege Z20t-C Series Windows 10 Users Guide
Page 186
... driver 140 use the sound troubleshooter 138 troubleshooting touchpad disable/enable 129 install external mouse 130 latest driver 131 power cycle 130 system restore 132 touchpad properties 132 uninstall/reinstall driver 130 troubleshooting Web Camera System Recovery 138 system restore 137 testing 136 third party apps 138 uninstall/reinstall driver 136 turning on device troubleshooting 121 U updates downloading 149 USB 3.0 port 38 USB 3.1 (Type C) port 37 user password, deleting 114 user password, setting 112 using a microphone 103 eco power...
... driver 140 use the sound troubleshooter 138 troubleshooting touchpad disable/enable 129 install external mouse 130 latest driver 131 power cycle 130 system restore 132 touchpad properties 132 uninstall/reinstall driver 130 troubleshooting Web Camera System Recovery 138 system restore 137 testing 136 third party apps 138 uninstall/reinstall driver 136 turning on device troubleshooting 121 U updates downloading 149 USB 3.0 port 38 USB 3.1 (Type C) port 37 user password, deleting 114 user password, setting 112 using a microphone 103 eco power...
Quick Start Guide for Z20t-C Series
Page 8
...) To access the electronic User's Guide: 1. The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other brand and product names are subject to change without notice. The User's Guide will find the User's Guide, answers for many commonly asked technical questions plus many downloadable software drivers, BIOS updates...
...) To access the electronic User's Guide: 1. The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other brand and product names are subject to change without notice. The User's Guide will find the User's Guide, answers for many commonly asked technical questions plus many downloadable software drivers, BIOS updates...