User Guide
Page 32
...; operating system can help you 177 Resolving a hardware conflict 177 A plan of action 177 Fixing a problem with Device Manager ...........178 Memory problems 179 Power and the batteries 180 Keyboard problems 181 Display problems 182 Disk drive problems 184 Optical drive problems 186 Sound system problems 187 ExpressCard® problems 187 Printer problems 189 Modem problems 190 Wireless networking problems 190 DVD operating...
...; operating system can help you 177 Resolving a hardware conflict 177 A plan of action 177 Fixing a problem with Device Manager ...........178 Memory problems 179 Power and the batteries 180 Keyboard problems 181 Display problems 182 Disk drive problems 184 Optical drive problems 186 Sound system problems 187 ExpressCard® problems 187 Printer problems 189 Modem problems 190 Wireless networking problems 190 DVD operating...
User Guide
Page 158
...fingerprint-the movement was too fast. Swipe your fingerprint. Swipe the same finger on authentication. Swipe your finger on button is also displayed above each enrolled fingerprint. 158 Utilities Fingerprint Authentication Utility 6 Swipe your finger again at a slower speed. ❖ Error reading ...power-on security, a Power-on the reader. This button is automatically added for the reader to complete its operation. ❖ Problem with operation-the reader could not be prompted to read your finger again using a longer motion. Swipe your fingerprint. A sample ...
...fingerprint-the movement was too fast. Swipe your fingerprint. Swipe the same finger on authentication. Swipe your finger on button is also displayed above each enrolled fingerprint. 158 Utilities Fingerprint Authentication Utility 6 Swipe your finger again at a slower speed. ❖ Error reading ...power-on security, a Power-on the reader. This button is automatically added for the reader to complete its operation. ❖ Problem with operation-the reader could not be prompted to read your finger again using a longer motion. Swipe your fingerprint. A sample ...
User Guide
Page 165
... stickers or write on the Fingerprint Storage Inspector screen. If the computer changes ownership, Toshiba recommends the following procedure: 1 Click Start, All Programs, Protector Suite QL, and ...Protector Suite Software screen is stored in damage to Delete the Fingerprint Data Fingerprint data is displayed. 2 Click Fingerprints then Delete. 3 Click Settings then Fingerprint Storage Inspector. Care and ...the non-volatile memory. How to the reader or cause reader failure, finger recognition problems, or lower finger recognition success rate. ❖ Do not scratch or poke the...
... stickers or write on the Fingerprint Storage Inspector screen. If the computer changes ownership, Toshiba recommends the following procedure: 1 Click Start, All Programs, Protector Suite QL, and ...Protector Suite Software screen is stored in damage to Delete the Fingerprint Data Fingerprint data is displayed. 2 Click Fingerprints then Delete. 3 Click Settings then Fingerprint Storage Inspector. Care and ...the non-volatile memory. How to the reader or cause reader failure, finger recognition problems, or lower finger recognition success rate. ❖ Do not scratch or poke the...
User Guide
Page 167
... utility is used to Bluetooth® in this section are unable to register their fingerprints. ❖ A warning message will be displayed when recognition is abnormal or recognition is a set of this fingerprint recognition technology will recognize the enrolled user or accurately screen out ...unauthorized users at all times. Toshiba is available on page 168. ❖ Profile Settings-The Profiles utility lets you identify communication problems and create profiles for any failure or damage that might arise out of the...
... utility is used to Bluetooth® in this section are unable to register their fingerprints. ❖ A warning message will be displayed when recognition is abnormal or recognition is a set of this fingerprint recognition technology will recognize the enrolled user or accurately screen out ...unauthorized users at all times. Toshiba is available on page 168. ❖ Profile Settings-The Profiles utility lets you identify communication problems and create profiles for any failure or damage that might arise out of the...
User Guide
Page 168
...problems. Using Connectivity Doctor, you analyze your computer is not connected to a network, the ConfigFree icon in the Notification Area is displayed with the following network devices: ❖ Wired and wireless network devices ❖ Access points The Connectivity Doctor displays the following steps: ❖ Click Start, All Programs, Toshiba..., Networking, and then ConfigFree. ❖ Double-click the ConfigFree icon in the Notification Area. ❖ Press the TOSHIBA Assist button (...
...problems. Using Connectivity Doctor, you analyze your computer is not connected to a network, the ConfigFree icon in the Notification Area is displayed with the following network devices: ❖ Wired and wireless network devices ❖ Access points The Connectivity Doctor displays the following steps: ❖ Click Start, All Programs, Toshiba..., Networking, and then ConfigFree. ❖ Double-click the ConfigFree icon in the Notification Area. ❖ Press the TOSHIBA Assist button (...
User Guide
Page 173
...may have prevented Windows® from shutting down successfully message. If Something Goes Wrong Problems when you turn on the computer 173 If you are using Sleep mode. When this...the arrow keys to select the boot-up device. (You may not be configured to the problem instead of restarting the system. Then shut down the computer via software, or follow the .... If your data even when you can happen if the computer was displayed, a program or driver may get the computer running low see "Problems that has not been saved will not solve a resource conflict. The computer...
...may have prevented Windows® from shutting down successfully message. If Something Goes Wrong Problems when you turn on the computer 173 If you are using Sleep mode. When this...the arrow keys to select the boot-up device. (You may not be configured to the problem instead of restarting the system. Then shut down the computer via software, or follow the .... If your data even when you can happen if the computer was displayed, a program or driver may get the computer running low see "Problems that has not been saved will not solve a resource conflict. The computer...
User Guide
Page 174
... running on battery power, it may be replaced (see the Toshiba Web site at pcsupport.toshiba.com and see "The computer is blinking. If the trickle-charging does not prove effective,...is not accessing the hard disk or the optional external diskette drive." 174 If Something Goes Wrong Problems when you turn on the computer If you are running for several hours. To charge the battery..., leave the computer plugged into the computer. The computer displays the Non-System disk or disk error message. If pressing any key to the computer. If ...
... running on battery power, it may be replaced (see the Toshiba Web site at pcsupport.toshiba.com and see "The computer is blinking. If the trickle-charging does not prove effective,...is not accessing the hard disk or the optional external diskette drive." 174 If Something Goes Wrong Problems when you turn on the computer If you are running for several hours. To charge the battery..., leave the computer plugged into the computer. The computer displays the Non-System disk or disk error message. If pressing any key to the computer. If ...
User Guide
Page 175
...from an AC adaptor that is rated for less current (amperage) than that required by the computer. The Windows® Advanced Boot Options menu displays these problems, use the options in some way such as installing a new program or adding a device. The Windows® operating system is correct, ...the startup procedure to or greater than the computer requires, even if the rated voltage is not working correctly. Using Startup options to fix problems If the operating system fails to start after the initial startup appears. ❖ The operating system takes a long time to your computer...
...from an AC adaptor that is rated for less current (amperage) than that required by the computer. The Windows® Advanced Boot Options menu displays these problems, use the options in some way such as installing a new program or adding a device. The Windows® operating system is correct, ...the startup procedure to or greater than the computer requires, even if the rated voltage is not working correctly. Using Startup options to fix problems If the operating system fails to start after the initial startup appears. ❖ The operating system takes a long time to your computer...
User Guide
Page 176
... address carefully. If accessing a particular site is constantly changing. Make sure you highlight each option using the arrow keys, Windows® displays information about each name and the syntax of the sites you are trying to the speed with the forward slash (/). A single incorrect ...browser to a network, the Startup menu may be available today or its server may display different versions of each option at the bottom after Description. Check the spelling of Safe mode. Internet problems My Internet connection is not working ❖ Safe Mode with Command Prompt ❖ ...
... address carefully. If accessing a particular site is constantly changing. Make sure you highlight each option using the arrow keys, Windows® displays information about each name and the syntax of the sites you are trying to the speed with the forward slash (/). A single incorrect ...browser to a network, the Startup menu may be available today or its server may display different versions of each option at the bottom after Description. Check the spelling of Safe mode. Internet problems My Internet connection is not working ❖ Safe Mode with Command Prompt ❖ ...
User Guide
Page 177
... Microsoft Customer Support or by going to make sure it to Toshiba support at a time. If there is still a problem, the operating system should display a message that explains what the conflict is not working, resolving the problem can assist you add each device, test it and all devices... the system depends on hardware conflicts: 1 Click Start, then click Help and Support, or press F1. 2 Click Troubleshooting in troubleshooting the problem. A list of the options listed in the topic for getting multiple devices to work . Resolving a hardware conflict If you receive an error...
... Microsoft Customer Support or by going to make sure it to Toshiba support at a time. If there is still a problem, the operating system should display a message that explains what the conflict is not working, resolving the problem can assist you add each device, test it and all devices... the system depends on hardware conflicts: 1 Click Start, then click Help and Support, or press F1. 2 Click Troubleshooting in troubleshooting the problem. A list of the options listed in the topic for getting multiple devices to work . Resolving a hardware conflict If you receive an error...
User Guide
Page 178
Changing the default settings using Device Manager can do not conflict. The operating system displays the Device Properties dialog box, which provides basic information about changing settings on page 178. ❖ Reconfigure the device so that make... the type of a device. Resolving conflicts There are several things you can cause other conflicts that its resources for instructions about the device. Fixing a problem with Device Manager" on the device. Checking device properties Device Manager provides a way to check and change the configuration of tabs. To check a device...
Changing the default settings using Device Manager can do not conflict. The operating system displays the Device Properties dialog box, which provides basic information about changing settings on page 178. ❖ Reconfigure the device so that make... the type of a device. Resolving conflicts There are several things you can cause other conflicts that its resources for instructions about the device. Fixing a problem with Device Manager" on the device. Checking device properties Device Manager provides a way to check and change the configuration of tabs. To check a device...
User Guide
Page 179
... assigned to the monitor, optional external optical drive, optional external diskette drive, and other power-using resources. ❖ The Driver tab, which displays the drivers being used by the memory module. The computer shuts down completely. 3 Remove the memory module, following the instructions in "Removing a...for the error again. 6 If the error recurs, remove the memory module entirely and check for the error again. It is causing a problem. TECHNICAL NOTE: You must have at least one device to be faulty. For more information about Device Manager, refer to work. This tab ...
... assigned to the monitor, optional external optical drive, optional external diskette drive, and other power-using resources. ❖ The Driver tab, which displays the drivers being used by the memory module. The computer shuts down completely. 3 Remove the memory module, following the instructions in "Removing a...for the error again. 6 If the error recurs, remove the memory module entirely and check for the error again. It is causing a problem. TECHNICAL NOTE: You must have at least one device to be faulty. For more information about Device Manager, refer to work. This tab ...
User Guide
Page 181
...page 115). The keyboard produces unexpected characters. Refer to the software documentation and check that takes its ability to perform at accessories.toshiba.com. Check the power options via your computer, and for other product information. Have you frequently repeat shallow charge and discharge,... the battery meter may be defective or incompatible with the computer. Is the display power set to turn off the numlock light. If the problem occurs when both the keypad overlays are off automatically? For more information on maintaining battery power, ...
...page 115). The keyboard produces unexpected characters. Refer to the software documentation and check that takes its ability to perform at accessories.toshiba.com. Check the power options via your computer, and for other product information. Have you frequently repeat shallow charge and discharge,... the battery meter may be defective or incompatible with the computer. Is the display power set to turn off the numlock light. If the problem occurs when both the keypad overlays are off automatically? For more information on maintaining battery power, ...
User Guide
Page 182
... the computer is firmly attached. ❖ Try adjusting the contrast and brightness controls on the external keyboard. If you are some typical display problems and their solutions: The screen is not set for an external monitor. If no password is not set for the built-in while ... is registered, press any key. The computer will advance you have activated the instant password feature by pressing Fn and F1 simultaneously. Display problems Here are using an external monitor: ❖ Check that the monitor is turned on. ❖ Check that the cable connecting the...
... the computer is firmly attached. ❖ Try adjusting the contrast and brightness controls on the external keyboard. If you are some typical display problems and their solutions: The screen is not set for an external monitor. If no password is not set for the built-in while ... is registered, press any key. The computer will advance you have activated the instant password feature by pressing Fn and F1 simultaneously. Display problems Here are using an external monitor: ❖ Check that the monitor is turned on. ❖ Check that the cable connecting the...
User Guide
Page 183
... in screen flickers. Click Windows Color and Appearance to choose the screen resolution. A message displays saying that there is a problem with your display settings and that is capable of displaying at resolutions of the Windows® desktop. 2 Click Personalize, and then Display Settings. 3 Change the Colors option and click OK. Some flickering is incorrect or...
... in screen flickers. Click Windows Color and Appearance to choose the screen resolution. A message displays saying that there is a problem with your display settings and that is capable of displaying at resolutions of the Windows® desktop. 2 Click Personalize, and then Display Settings. 3 Change the Colors option and click OK. Some flickering is incorrect or...
User Guide
Page 184
...File Allocation Table (FAT) on battery power, the screen will deteriorate. Small bright dots may appear on your screen display when you may not be missing. Disk drive problems Problems with the hard disk or with a diskette drive usually show up menu, click Properties. The drive's Properties box.... This is not available for optical drives. 4 Click the Tools tab. 5 Click the Check now button. Sometimes a disk problem may appear on your display are an intrinsic characteristic of thin-film transistors (TFT) and is operated on the disk and repairs any damage it finds.
...File Allocation Table (FAT) on battery power, the screen will deteriorate. Small bright dots may appear on your screen display when you may not be missing. Disk drive problems Problems with the hard disk or with a diskette drive usually show up menu, click Properties. The drive's Properties box.... This is not available for optical drives. 4 Click the Tools tab. 5 Click the Check now button. Sometimes a disk problem may appear on your display are an intrinsic characteristic of thin-film transistors (TFT) and is operated on the disk and repairs any damage it finds.
User Guide
Page 188
...adapters, Other, etc. Resolving ExpressCard® problems Here are some common problems and their solutions: The slot appears to do so. See "Fixing a problem with a ExpressCard slot is safe to be caused by an I /O base address. The operating system displays your ExpressCard's Properties dialog box, which will...that used to have its own I /O (input/output) conflict between the socket and another device in the Notification Area. The problem may be listed under one ExpressCard® and inserting another computer with Device Manager" on page 178 for the device you want to...
...adapters, Other, etc. Resolving ExpressCard® problems Here are some common problems and their solutions: The slot appears to do so. See "Fixing a problem with a ExpressCard slot is safe to be caused by an I /O base address. The operating system displays your ExpressCard's Properties dialog box, which will...that used to have its own I /O (input/output) conflict between the socket and another device in the Notification Area. The problem may be listed under one ExpressCard® and inserting another computer with Device Manager" on page 178 for the device you want to...
User Guide
Page 190
... general troubleshooting tips for more information regarding your computer technician. Many programs display information on the screen differently from the modem to transmit at pcsupport.toshiba.com. See if your work exactly as it . Contact the software manufacturer for networking problems, specifically wireless (Wi-Fi®) networking. 190 If Something Goes Wrong Resolving...
... general troubleshooting tips for more information regarding your computer technician. Many programs display information on the screen differently from the modem to transmit at pcsupport.toshiba.com. See if your work exactly as it . Contact the software manufacturer for networking problems, specifically wireless (Wi-Fi®) networking. 190 If Something Goes Wrong Resolving...
User Guide
Page 192
...search field. 3 At the top-left of your computer's RJ45 Ethernet port. If your connection problem disappears, the problem lies in new firmware releases. If it does, the utility may be displayed. ❖ Connect your computer directly to your router or broadband modem, by plugging a standard CAT5... gateway at the command prompt, and press Enter. 5 If "Request Timed Out" or another error message appears in response, then the problem is the case, contact that vendor's support group for each active network adapter will be disabling the Windows® operating system wireless management ...
...search field. 3 At the top-left of your computer's RJ45 Ethernet port. If your connection problem disappears, the problem lies in new firmware releases. If it does, the utility may be displayed. ❖ Connect your computer directly to your router or broadband modem, by plugging a standard CAT5... gateway at the command prompt, and press Enter. 5 If "Request Timed Out" or another error message appears in response, then the problem is the case, contact that vendor's support group for each active network adapter will be disabling the Windows® operating system wireless management ...
User Guide
Page 193
...movie or title you are watching a movie or title. If Something Goes Wrong DVD operating problems 193 DVD operating problems If you experience a problem playing DVDs, you may be able to turn off the display. 4 Click Save changes. The screen saver runs while you have tried several discs and ... 3 Use the DVD Player software that your computer recognizes your computer to view the optical drive properties. 7 Check the Toshiba Web site for when to turn off the display using the following steps: 1 Click Start, Control Panel, System and Maintenance, and then Power Options. 2 Click Choose when...
...movie or title you are watching a movie or title. If Something Goes Wrong DVD operating problems 193 DVD operating problems If you experience a problem playing DVDs, you may be able to turn off the display. 4 Click Save changes. The screen saver runs while you have tried several discs and ... 3 Use the DVD Player software that your computer recognizes your computer to view the optical drive properties. 7 Check the Toshiba Web site for when to turn off the display using the following steps: 1 Click Start, Control Panel, System and Maintenance, and then Power Options. 2 Click Choose when...