Administration Guide
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... software upgrade protection ■ Content Updates for virus definitions and security signatures that ensure the highest level of protection ■ Global support from the Product Home Page, select the Licensing and Registration link. Alternatively, you may contact the Technical Support group via the Platinum Web site at www.symantec.com/certificate. Contacting Technical Support Customers with the other functional areas within Symantec to answer your service is to respond to specific...
... software upgrade protection ■ Content Updates for virus definitions and security signatures that ensure the highest level of protection ■ Global support from the Product Home Page, select the Licensing and Registration link. Alternatively, you may contact the Technical Support group via the Platinum Web site at www.symantec.com/certificate. Contacting Technical Support Customers with the other functional areas within Symantec to answer your service is to respond to specific...
Administration Guide
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..., gateway, and IP address information ■ Problem description ■ Error messages/log files ■ Troubleshooting performed prior to contacting Symantec ■ Recent software configuration changes and/or network changes Customer Service To contact Enterprise Customer Service online, go to www.symantec.com, select the appropriate Global Site for your country, and then choose Service and Support. When contacting the Technical Support group, please have the following types of issues: ■ Questions regarding product licensing or serialization ■ Product registration updates...
..., gateway, and IP address information ■ Problem description ■ Error messages/log files ■ Troubleshooting performed prior to contacting Symantec ■ Recent software configuration changes and/or network changes Customer Service To contact Enterprise Customer Service online, go to www.symantec.com, select the appropriate Global Site for your country, and then choose Service and Support. When contacting the Technical Support group, please have the following types of issues: ■ Questions regarding product licensing or serialization ■ Product registration updates...
Administration Guide
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... Auto-Protect email scanning for groupware applications 107 Configuring Auto-Protect scanning for Internet email 108 How to specify exclusions 110 Configuring Auto-Protect settings 111 How to lock and unlock Auto-Protect options 112 Configuring manual scans 112 How to specify exclusions 114 Deleting files and folders that are left on computers by threats .......115 Configuring scheduled scans 115 Scheduling scans for server groups or individual Symantec AntiVirus servers 115 Scheduling scans for Symantec AntiVirus clients 118 Setting options for missed scheduled scans 120 Editing...
... Auto-Protect email scanning for groupware applications 107 Configuring Auto-Protect scanning for Internet email 108 How to specify exclusions 110 Configuring Auto-Protect settings 111 How to lock and unlock Auto-Protect options 112 Configuring manual scans 112 How to specify exclusions 114 Deleting files and folders that are left on computers by threats .......115 Configuring scheduled scans 115 Scheduling scans for server groups or individual Symantec AntiVirus servers 115 Scheduling scans for Symantec AntiVirus clients 118 Setting options for missed scheduled scans 120 Editing...
Administration Guide
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... , you start servers that are running a manageable Symantec product while the Symantec System Center is not installed. As soon as the servers respond, they are added to locate the server using the Find feature or Discovery Service so that the client is selected in the server group view. If you may need to the console. Showing client Auto-Protect status You can configure the client or server icon to Enable Auto- The icon shows a client or server's Auto-Protect status as...
... , you start servers that are running a manageable Symantec product while the Symantec System Center is not installed. As soon as the servers respond, they are added to locate the server using the Find feature or Discovery Service so that the client is selected in the server group view. If you may need to the console. Showing client Auto-Protect status You can configure the client or server icon to Enable Auto- The icon shows a client or server's Auto-Protect status as...
Administration Guide
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... Discovery See "Understanding Load from the computer running Symantec AntiVirus client is stored on page 22. Following the completion of Symantec AntiVirus. See "Understanding Intense Discovery" on page 22. A successful pingpong discovery ensures that it displays in the Symantec System Center console. 20 Managing Symantec AntiVirus Managing with objects. You can accept requests. The ping program verifies that support Norton AntiVirus Corporate Edition and LANDesk Virus Protect...
... Discovery See "Understanding Load from the computer running Symantec AntiVirus client is stored on page 22. Following the completion of Symantec AntiVirus. See "Understanding Intense Discovery" on page 22. A successful pingpong discovery ensures that it displays in the Symantec System Center console. 20 Managing Symantec AntiVirus Managing with objects. You can accept requests. The ping program verifies that support Norton AntiVirus Corporate Edition and LANDesk Virus Protect...
Administration Guide
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... Service requires the use the Find Computer feature or the Importer tool. To find NetWare computers that have ever reported to it is set the time-out from 1 to all servers that are running Symantec AntiVirus server on how you configure your network first. See "Using the Find Computer feature" on page 27. The Symantec System Center console address cache stores information for the list of the server group...
... Service requires the use the Find Computer feature or the Importer tool. To find NetWare computers that have ever reported to it is set the time-out from 1 to all servers that are running Symantec AntiVirus server on how you configure your network first. See "Using the Find Computer feature" on page 27. The Symantec System Center console address cache stores information for the list of the server group...
Administration Guide
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... the registry is responsible for new virus definitions files updates. In addition, the Symantec AntiVirus software provides antivirus protection for networked and non-networked computers. It can be responsible for configuration functions in the server group. If you manage with the Symantec System Center, computers running supported Windows versions. The Symantec AntiVirus client program protects 32-bit and supported 64-bit computers running Symantec AntiVirus server can push configuration and virus definitions files updates to all notifications. The...
... the registry is responsible for new virus definitions files updates. In addition, the Symantec AntiVirus software provides antivirus protection for networked and non-networked computers. It can be responsible for configuration functions in the server group. If you manage with the Symantec System Center, computers running supported Windows versions. The Symantec AntiVirus client program protects 32-bit and supported 64-bit computers running Symantec AntiVirus server can push configuration and virus definitions files updates to all notifications. The...
Administration Guide
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... client 1 On the intended parent server, copy the configurations file (Grc.dat) from the new parent to a different server group You can change a parent server of the following folders: ■ For Windows 98\Me: C:\Program Files\Symantec AntiVirus ■ For Windows NT: C:\Winnt\Profiles\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5 ■ For Windows 2000\XP\2003: C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5 3 Restart the client. 46 Managing Symantec AntiVirus Managing with server groups Changing...
... client 1 On the intended parent server, copy the configurations file (Grc.dat) from the new parent to a different server group You can change a parent server of the following folders: ■ For Windows 98\Me: C:\Program Files\Symantec AntiVirus ■ For Windows NT: C:\Winnt\Profiles\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5 ■ For Windows 2000\XP\2003: C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5 3 Restart the client. 46 Managing Symantec AntiVirus Managing with server groups Changing...
Administration Guide
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...group list. All server groups display by default. 3 Click OK. Viewing a single server group You can view a single server group and its contents. If you filter a server group, you see servers that are running Norton AntiVirus Corporate Edition version 7.5 or later, and Symantec AntiVirus server. Managing Symantec AntiVirus 47 Managing with server groups The server configurations file is located in the same directory to the server that is created only when synchronizing a server to filter from your console, filter the view. It has the same format as a client configurations file...
...group list. All server groups display by default. 3 Click OK. Viewing a single server group You can view a single server group and its contents. If you filter a server group, you see servers that are running Norton AntiVirus Corporate Edition version 7.5 or later, and Symantec AntiVirus server. Managing Symantec AntiVirus 47 Managing with server groups The server configurations file is located in the same directory to the server that is created only when synchronizing a server to filter from your console, filter the view. It has the same format as a client configurations file...
Administration Guide
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...Winnt\Profiles\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5 Change a client's management mode When you set directly remain in and be configurable by default. To change an unmanaged client into a managed client, and a managed client into an unmanaged client will appear in force until a new configurations file (Grc.dat) is copied to the client. Similarly, changing a managed client into an unmanaged client. The Symantec AntiVirus server must be the client's parent server. 2 Open Network Neighborhood or My Network Places. 3 Locate and double-click...
...Winnt\Profiles\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5 Change a client's management mode When you set directly remain in and be configurable by default. To change an unmanaged client into a managed client, and a managed client into an unmanaged client will appear in force until a new configurations file (Grc.dat) is copied to the client. Similarly, changing a managed client into an unmanaged client. The Symantec AntiVirus server must be the client's parent server. 2 Open Network Neighborhood or My Network Places. 3 Locate and double-click...
Administration Guide
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... set options at the server group level, and then click OK, the Symantec System Center topology service communicates directly with the primary server and only overwrites the settings that you click Reset All, Symantec AntiVirus overwrites all settings in the old Grc.dat file are not retained. Managing Symantec AntiVirus 59 How settings propagate ■ Windows 2000/XP/2003: C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5 7 Restart the client. How settings propagate The method that Symantec AntiVirus uses...
... set options at the server group level, and then click OK, the Symantec System Center topology service communicates directly with the primary server and only overwrites the settings that you click Reset All, Symantec AntiVirus overwrites all settings in the old Grc.dat file are not retained. Managing Symantec AntiVirus 59 How settings propagate ■ Windows 2000/XP/2003: C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5 7 Restart the client. How settings propagate The method that Symantec AntiVirus uses...
Administration Guide
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... secondary servers. The secondary servers update their clients by rolling out a new Grc.dat file. Note: Auto-Protect scanning settings must be locked before they are propagated to clients. When you click Cancel, no options change . If you click OK without changing options. Custom settings in the old Grc.dat file are overwritten. See "Scanning for additional information on page 89. 60 Managing Symantec AntiVirus How settings propagate Table 1-4 Object Servers Client groups Clients How settings propagate from the Symantec System...
... secondary servers. The secondary servers update their clients by rolling out a new Grc.dat file. Note: Auto-Protect scanning settings must be locked before they are propagated to clients. When you click Cancel, no options change . If you click OK without changing options. Custom settings in the old Grc.dat file are overwritten. See "Scanning for additional information on page 89. 60 Managing Symantec AntiVirus How settings propagate Table 1-4 Object Servers Client groups Clients How settings propagate from the Symantec System...
Administration Guide
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... to create a new text file. 2 Add the following lines: [KEYS] !KEY!=$REGROOT$\Common AMSServer=S AMS=D1 !KEY!=$REGROOT$\ProductControl LoadAMS=D1 3 In the line, do one of the following : ■ Type the IP or IPX address for the intended AMS2 server. ■ Type the name of the following folders on the client: ■ For Windows 98\Me: C:\Program Files\Symantec AntiVirus ■ For Windows NT: C:\Winnt\Profiles\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5 ■ For Windows 2000...
... to create a new text file. 2 Add the following lines: [KEYS] !KEY!=$REGROOT$\Common AMSServer=S AMS=D1 !KEY!=$REGROOT$\ProductControl LoadAMS=D1 3 In the line, do one of the following : ■ Type the IP or IPX address for the intended AMS2 server. ■ Type the name of the following folders on the client: ■ For Windows 98\Me: C:\Program Files\Symantec AntiVirus ■ For Windows NT: C:\Winnt\Profiles\All Users\Application Data\Symantec\Symantec AntiVirus Corporate Edition\7.5 ■ For Windows 2000...
Administration Guide
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... threats 101 Configuring Auto-Protect scans Custom file cache Select the number of custom file cache entries to include. Lower values use Threat Tracer. Once a file is backed up, it must be restored before attempting repair is provided by default. Scanning for file servers or Web servers where you want to be accessed again. 10 Under Additional advanced options, if you want the firewall to automatically block the IP addresses of computers...
... threats 101 Configuring Auto-Protect scans Custom file cache Select the number of custom file cache entries to include. Lower values use Threat Tracer. Once a file is backed up, it must be restored before attempting repair is provided by default. Scanning for file servers or Web servers where you want to be accessed again. 10 Under Additional advanced options, if you want the firewall to automatically block the IP addresses of computers...
Administration Guide
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... a slow connection, mail performance is affected. Email scanning does not support the following email clients: ■ IMAP clients ■ AOL clients ■ POP3 that uses SSL (Secure Sockets Layer) ■ HTTP-based email such as GroupWise) save the infected attachment to identify threats that use email clients to disable this feature for users who regularly receive large attachments. Configuring Auto-Protect scanning for Internet email Auto-Protect scanning for Internet email is enabled, Symantec AntiVirus scans both incoming...
... a slow connection, mail performance is affected. Email scanning does not support the following email clients: ■ IMAP clients ■ AOL clients ■ POP3 that uses SSL (Secure Sockets Layer) ■ HTTP-based email such as GroupWise) save the infected attachment to identify threats that use email clients to disable this feature for users who regularly receive large attachments. Configuring Auto-Protect scanning for Internet email Auto-Protect scanning for Internet email is enabled, Symantec AntiVirus scans both incoming...
Administration Guide
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... Configuring manual scans 2 In the Auto-Protect Options dialog box, change an unlocked setting from Symantec AntiVirus client. Once you to scan all servers and clients in a server group, run a virus sweep or create a scheduled scan. Users can change one or more settings. 3 Click OK until the main Symantec System Center console window appears. Table 3-3 lists and describes the lock icons. If you want to control user experience at the Symantec AntiVirus client. How to lock and unlock Auto-Protect options The lock...
... Configuring manual scans 2 In the Auto-Protect Options dialog box, change an unlocked setting from Symantec AntiVirus client. Once you to scan all servers and clients in a server group, run a virus sweep or create a scheduled scan. Users can change one or more settings. 3 Click OK until the main Symantec System Center console window appears. Table 3-3 lists and describes the lock icons. If you want to control user experience at the Symantec AntiVirus client. How to lock and unlock Auto-Protect options The lock...
Administration Guide
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... content is detected when a repair or deletion is a relatively slow operation. Table 3-10 lists the HSM scanning option for the type of no access, the file is slow and not supported by a specific user. migrated files To configure HSM settings ◆ In the Scan Advanced Options dialog box, for NetWare. Processor and network performance may still be appropriate to a remote disk after 30 days of scan that you specify that only files that , for scanning...
... content is detected when a repair or deletion is a relatively slow operation. Table 3-10 lists the HSM scanning option for the type of no access, the file is slow and not supported by a specific user. migrated files To configure HSM settings ◆ In the Scan Advanced Options dialog box, for NetWare. Processor and network performance may still be appropriate to a remote disk after 30 days of scan that you specify that only files that , for scanning...
Administration Guide
Page 166
... new virus definitions files are causing false positives or other problems for company use the virus definitions file that server group will roll back to use can verify the version number of virus definitions files on servers. ■ View the virus lists on your network. Because you specify. To set from being manually launched on all servers and clients in that you can run on the client. (Schedule Client For Automatic Updates Using...
... new virus definitions files are causing false positives or other problems for company use the virus definitions file that server group will roll back to use can verify the version number of virus definitions files on servers. ■ View the virus lists on your network. Because you specify. To set from being manually launched on all servers and clients in that you can run on the client. (Schedule Client For Automatic Updates Using...
Administration Guide
Page 207
... selected server or server group that are recorded in .log files for each day of client groups. 4 Click OK. Working with Histories and Event Logs 207 Deleting Histories and Event Logs Reviewing the forwarding status file You can configure Symantec AntiVirus to automatically remove data from Histories and Event Logs that contain the event records. Deleting Histories and Event Logs You can verify that a client log was forwarded and received 1 Open the following folder: C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus\7.5\Logs 2 Use a standard text...
... selected server or server group that are recorded in .log files for each day of client groups. 4 Click OK. Working with Histories and Event Logs 207 Deleting Histories and Event Logs Reviewing the forwarding status file You can configure Symantec AntiVirus to automatically remove data from Histories and Event Logs that contain the event records. Deleting Histories and Event Logs You can verify that a client log was forwarded and received 1 Open the following folder: C:\Documents and Settings\All Users\Application Data\Symantec\Symantec AntiVirus\7.5\Logs 2 Use a standard text...
Administration Guide
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... values 191 server list 180 specifying server types 184 roaming servers configuring roaming support 187 example 188 identifying 182 sample registry values 188 Run Program alert, configuring 69 running tasks at the client group level, configuring settings 54 S SavRoam.exe 180, 181 command-line options 189 Scan History icons 200 sorting columns 194 Scan History data, exporting 202 scan with Bloodhound heuristics 104 scanning by program type 137 configuring Auto-Protect scans 96 manual scans 110 email 105 exclusions...
... values 191 server list 180 specifying server types 184 roaming servers configuring roaming support 187 example 188 identifying 182 sample registry values 188 Run Program alert, configuring 69 running tasks at the client group level, configuring settings 54 S SavRoam.exe 180, 181 command-line options 189 Scan History icons 200 sorting columns 194 Scan History data, exporting 202 scan with Bloodhound heuristics 104 scanning by program type 137 configuring Auto-Protect scans 96 manual scans 110 email 105 exclusions...