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Administration Guide - Page 2
....symantec.com
Printed in other countries. April 27, 2006
Copyright notice
Copyright © 1998-2006 Symantec Corporation. All rights reserved. Symantec Mail Security for SMTP Administration Guide
...DFARS Section 227.7202. Symantec, the Symantec logo, Brightmail, LiveUpdate, SESA, and Norton AntiVirus are deemed to be trademarks of America. 10 9 8 7 6 5 4 3 2 1 No part of this document may ...
Administration Guide - Page 3
...to specific questions on product feature/ function, installation, and configuration, as well as to access the Symantec licensing and registration site at www.symantec.com/certificate. The Technical Support group works collaboratively with Product Engineering as well as the Symantec Alerting Service and Technical Account Manager role, offer enhanced response and proactive security support
Please...
Administration Guide - Page 4
... Problem description
■ Error messages/log files ■ Troubleshooting performed prior to contacting Symantec ■ Recent software configuration changes and/or network changes
Customer Service
To contact Enterprise Customer Service online, go to www.symantec.com, select the appropriate Global Site for your country, then choose Service and Support. Contacting Technical Support
Customers...
Administration Guide - Page 38
... Troubleshooting replication
Starting and stopping replication
You may occasionally need to start a manual...settings Replicating data to Scanners
made certain that Scanner replication is generated and displayed via the Status interface in Symantec Mail Security for each Scanner as described in "Working with the Services page" on the following procedures.
To start or stop replication manually...
Administration Guide - Page 39
... cancelled manually via clicking Status
Synchronization > LDAP > Cancel, or a replication was in progress when a scheduled or manual LDAP ...Troubleshoot replication The following techniques can help you troubleshoot replication problems.
Basic troubleshooting procedure 1 Verify that synchronization has occurred. 2 If a successful synchronization has occurred, check your logs to update...
Administration Guide - Page 99
....255.255.0 ■ Classless Inter-Domain Routing (CIDR) IP address: 192.30.250.00/18
■ Third party services: supply the lookup domain of a third party sender service Symantec Mail Security for SMTP can add specific email addresses, domains, and connections to which you can check messages sources against third party DNS-based lists to...
Administration Guide - Page 138
...by MySQL (1 MB). com.mysql.jdbc.PacketTooBigException: Packet for instructions.
For more information, see distribution list messages in their Spam... the message is not specified for inbound and outbound mail settings on page 22 for query is too large (3595207 ...create(Unknown Source) at com.brightmail.service.smtp.impl.SmtpConsumer.run(Unknown Source)
Error in log file "cannot release mail"...
Administration Guide - Page 151
....
Verifying normal delivery
You can perform periodically. 7 Chapter
Testing Symantec Mail Security for SMTP
This chapter includes the following topics: ■ Verifying normal delivery ■ Verifying spam filtering ■ Testing antivirus filtering ■ Verifying filtering to the Spam Quarantine The following are using default installation settings for spam message handling.
Administration Guide - Page 152
... message body: http://www.example.com/url-1.blocked/ 5 Send the message. 6 Check the email account to which a policy is working . 152 Testing Symantec Mail Security for the cleaning of an enabled Scanner. 2 Compose an email message addressed to an account on the machine running the Scanner. 3 Give the message a subject that is not spam...
Administration Guide - Page 156
...when your antivirus license has expired. Contact your Symantec sales representative for download from the Control Center to the expiration date. Antispam license expired An alert is sent because a service restarted after an improper shutdown. Service start
An alert is sent when the size of your certificates by problems in directory synchronization. LDAP synchronization errors
An...
Administration Guide - Page 217
...Note: Symantec Mail Security for SMTP does not support native spam foldering for Exchange to use.
To find this setting based ...set of this license
agreement, and then click Next. 4 Choose a setup type, and then click Next. The Complete option installs all software in days for Exchange. As an alternative, you to tailor installation options. 5 Under Service Account, specify an account...
Administration Guide - Page 237
.... API (application
The specific methodology by Symantec Mail Security for SMTP, a list of senders whose messages are omitted from virus filtering). You can be performed on a network and configuring them for advertising purposes.
The administrator may also update security settings on the true type of each Scanner. Glossary
administrator
1. antivirus
A subcategory of the...
Administration Guide - Page 244
... out to Internet servers, and then receive the responses and in turn forward them to the destination server. Personal
computers have various types of the messages. For example,
both a server and client, accepting connections from the Control Center to the end user's inbox. Probe Network
A network of email accounts provided by Symantec Security Response...
Administration Guide - Page 245
... following three lists as part of IP addresses from the Probe Network.
In communications, the time during which no outgoing email is managed via the Control Center.
A computer or software that provides services to other filters. As the Internet becomes a more importance in Symantec Mail Security for SMTP. A list of Symantec Mail Security for SMTP.
The configuration...
Administration Guide - Page 246
... email.
An administrator account provides access to information sent over the network. Symantec Mail Security for SMTP allows you to specify an action for SMTP assigns a spam score to each message that expresses the likelihood that allows email messages to be referred to an intrusion. 2. SSH prevents third parties from a specific domain. 246 Glossary...
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