User Guide
Page 3
... the dealer or an experienced radio/TV technician for help. FCC DECLARATION OF CONFORMITY Motorola Inc, 101 Tournament Drive, Horsham, PA 19044, 1-215-323-1000, declares that the SB6120 SURFboard® DOCSIS® 3.0 Cable Modem complies with Canadian ICES-003. Never use this product near a swimming pool. ...can be used in accordance with the limits for proper grounding and, in particular, specifies that contained in the installation and troubleshooting instructions. If this device, ask the service technician to perform safety checks to determine that the device is subject to the...
... the dealer or an experienced radio/TV technician for help. FCC DECLARATION OF CONFORMITY Motorola Inc, 101 Tournament Drive, Horsham, PA 19044, 1-215-323-1000, declares that the SB6120 SURFboard® DOCSIS® 3.0 Cable Modem complies with Canadian ICES-003. Never use this product near a swimming pool. ...can be used in accordance with the limits for proper grounding and, in particular, specifies that contained in the installation and troubleshooting instructions. If this device, ask the service technician to perform safety checks to determine that the device is subject to the...
User Guide
Page 7
......5 Before You Begin...5 Precautions ...6 Signing Up for Service...7 Computer System Requirements...7 Ethernet Card ...7 Additional Requirements...7 Cabling and Startup for the SB6120...8 Wall Mounting Your SB6120...9 Wall Mounting Template ...11 Configuring TCP/IP ...12 Configuring TCP/IP in Windows 2000 13 Configuring TCP/IP... or Windows XP 22 Verifying the IP Address in Windows Vista 23 Configuring TCP Window Size...25 3 Troubleshooting...26 Power Recycle Your SB6120...26 Front-Panel Lights and Error Conditions...27 4 Contact Us...28 5 Frequently Asked Questions ...29 6 Glossary...31 vi
......5 Before You Begin...5 Precautions ...6 Signing Up for Service...7 Computer System Requirements...7 Ethernet Card ...7 Additional Requirements...7 Cabling and Startup for the SB6120...8 Wall Mounting Your SB6120...9 Wall Mounting Template ...11 Configuring TCP/IP ...12 Configuring TCP/IP in Windows 2000 13 Configuring TCP/IP... or Windows XP 22 Verifying the IP Address in Windows Vista 23 Configuring TCP Window Size...25 3 Troubleshooting...26 Power Recycle Your SB6120...26 Front-Panel Lights and Error Conditions...27 4 Contact Us...28 5 Frequently Asked Questions ...29 6 Glossary...31 vi
User Guide
Page 8
... contains the following sections: 1 Overview - Just open your SB6120 cable modem and the controls on the SB6120 SURFboard DOCSIS 3.0 Cable Modem. introduces your browser and surf! Unlike a dial-up modem, your home or business to signup for cabling and configuring your SB6120 cable modem, lists the items you have a new Motorola SB6120 SURFboard® DOCSIS® 3.0 Cable Modem! provides suggestions to the Internet and other online services...
... contains the following sections: 1 Overview - Just open your SB6120 cable modem and the controls on the SB6120 SURFboard DOCSIS 3.0 Cable Modem. introduces your browser and surf! Unlike a dial-up modem, your home or business to signup for cabling and configuring your SB6120 cable modem, lists the items you have a new Motorola SB6120 SURFboard® DOCSIS® 3.0 Cable Modem! provides suggestions to the Internet and other online services...
User Guide
Page 33
... occurred, as described in Front-Panel Lights and Error Conditions. Restart your computer to 30 minutes. Unplug the cable modem from the cable modem and your computer. 3 TROUBLESHOOTING If the solutions listed here do not solve your problem, contact Motorola Technical Support at the SB6120 and wall outlet. Check the IP address. Disconnect and reconnect the Ethernet...
... occurred, as described in Front-Panel Lights and Error Conditions. Restart your computer to 30 minutes. Unplug the cable modem from the cable modem and your computer. 3 TROUBLESHOOTING If the solutions listed here do not solve your problem, contact Motorola Technical Support at the SB6120 and wall outlet. Check the IP address. Disconnect and reconnect the Ethernet...
User Guide
Page 34
3 TROUBLESHOOTING Front-Panel Lights and Error Conditions Light Turns Off During Startup If: DS US ONLINE POWER The downstream receive channel cannot be acquired The upstream send channel cannot be acquired IP registration is unsuccessful The SB6120 is not properly plugged into the power outlet Turns Off During Normal Operation If: The downstream channel is lost The upstream channel is lost The IP registration is lost The SB6120 is unplugged 27
3 TROUBLESHOOTING Front-Panel Lights and Error Conditions Light Turns Off During Startup If: DS US ONLINE POWER The downstream receive channel cannot be acquired The upstream send channel cannot be acquired IP registration is unsuccessful The SB6120 is not properly plugged into the power outlet Turns Off During Normal Operation If: The downstream channel is lost The upstream channel is lost The IP registration is lost The SB6120 is unplugged 27