User Guide
Page 1
... problems. Contact Us Provides contact information. Troubleshooting Provides suggestions to common questions about the SURFboard cable modem. SB510T0itlSe eries Cable Modem User Guide Click your selection (there is a complete Contents on page v): Introduction Introduces your SURFboard cable modem, including Setting Up a USB Driver. Next page SURFboard R Cable Modem Installation and Configuration Overview Provides an overview and links for Service, and Computer System...
... problems. Contact Us Provides contact information. Troubleshooting Provides suggestions to common questions about the SURFboard cable modem. SB510T0itlSe eries Cable Modem User Guide Click your selection (there is a complete Contents on page v): Introduction Introduces your SURFboard cable modem, including Setting Up a USB Driver. Next page SURFboard R Cable Modem Installation and Configuration Overview Provides an overview and links for Service, and Computer System...
User Guide
Page 5
...Connection ...7 Installation and Configuration Overview 8 Cabling and Startup for a Single User 9 Setting Up a USB Driver ...11 Setting Up a USB Driver in Windows 98 12 Setting Up a USB Driver in Windows 2000 16 Setting Up a USB Driver in Windows Me 20 Setting Up a USB Driver in Windows XP 21 Configuring TCP/IP... ...22 Configuring TCP/IP in Windows 95, 98, or Windows Me 23 Configuring TCP/IP in Windows 2000 26 X Home Print Exit v SB5100 Series Cable Modem...
...Connection ...7 Installation and Configuration Overview 8 Cabling and Startup for a Single User 9 Setting Up a USB Driver ...11 Setting Up a USB Driver in Windows 98 12 Setting Up a USB Driver in Windows 2000 16 Setting Up a USB Driver in Windows Me 20 Setting Up a USB Driver in Windows XP 21 Configuring TCP/IP... ...22 Configuring TCP/IP in Windows 95, 98, or Windows Me 23 Configuring TCP/IP in Windows 2000 26 X Home Print Exit v SB5100 Series Cable Modem...
User Guide
Page 6
... IP Address in Windows 95, 98, or Windows Me 37 Verifying the IP Address in Windows 2000 or Windows XP 38 Renewing your IP Address ...39 Cabling for Multiple Users ...40 Ethernet and USB ...40 Ethernet ...41 Troubleshooting ...42 Front-Panel Lights and Error Conditions 44 Removing... the USB Driver from Windows 98 or Windows Me 45 Removing the USB Driver from Windows 2000 49 Removing the USB Driver from Windows XP 54 Contact Us ...61 Frequently Asked Questions ...62 Glossary ...64 Software License ...66 X Home Print Exit vi SB5100 Series Cable Modem User Guide
... IP Address in Windows 95, 98, or Windows Me 37 Verifying the IP Address in Windows 2000 or Windows XP 38 Renewing your IP Address ...39 Cabling for Multiple Users ...40 Ethernet and USB ...40 Ethernet ...41 Troubleshooting ...42 Front-Panel Lights and Error Conditions 44 Removing... the USB Driver from Windows 98 or Windows Me 45 Removing the USB Driver from Windows 2000 49 Removing the USB Driver from Windows XP 54 Contact Us ...61 Frequently Asked Questions ...62 Glossary ...64 Software License ...66 X Home Print Exit vi SB5100 Series Cable Modem User Guide
User Guide
Page 10
... may need 75-ohm coaxial cable with your SURFboard cable modem: Item Power adapter 10/100Base-T Ethernet cable USB cable Description Connects the SURFboard cable modem to a power adapter to connect to the AC electrical outlet Connects to the Ethernet port Connects to the USB port SURFboard Cable Modem CD-ROM Contains the User Guide and USB drivers You will need a 5-900 MHz...
... may need 75-ohm coaxial cable with your SURFboard cable modem: Item Power adapter 10/100Base-T Ethernet cable USB cable Description Connects the SURFboard cable modem to a power adapter to connect to the AC electrical outlet Connects to the Ethernet port Connects to the USB port SURFboard Cable Modem CD-ROM Contains the User Guide and USB drivers You will need a 5-900 MHz...
User Guide
Page 13
... supplied on the SURFboard Cable Modem CD-ROM. You can start the Installation Assistant from our Downloads page http://broadband.motorola.com/noflash/usb_drivers.asp. The USB connection requires special USB driver software that has a USB interface. If it must use the Ethernet connection. If you install the cable modem. X Home Print Exit 7 SB5100 Series Cable Modem User Guide Windows...
... supplied on the SURFboard Cable Modem CD-ROM. You can start the Installation Assistant from our Downloads page http://broadband.motorola.com/noflash/usb_drivers.asp. The USB connection requires special USB driver software that has a USB interface. If it must use the Ethernet connection. If you install the cable modem. X Home Print Exit 7 SB5100 Series Cable Modem User Guide Windows...
User Guide
Page 14
...are using the Installation Assistant application. Otherwise, to "Setting Up a USB Driver" on page 22 • Your Macintosh or UNIX user manual X Home Print Exit 8 SB5100 Series Cable Modem User Guide You can use the Installation Assistant. Ethernet users can skip ...the Installation Assistant automatically configures your cable modem: 1 Install the cables as described in one of : • "Cabling and Startup for a Single User" on the SURFboard Cable Modem CD-ROM. Installation and Configuration Overview To install and configure your cable modem for Multiple Users" on page...
...are using the Installation Assistant application. Otherwise, to "Setting Up a USB Driver" on page 22 • Your Macintosh or UNIX user manual X Home Print Exit 8 SB5100 Series Cable Modem User Guide You can use the Installation Assistant. Ethernet users can skip ...the Installation Assistant automatically configures your cable modem: 1 Install the cables as described in one of : • "Cabling and Startup for a Single User" on the SURFboard Cable Modem CD-ROM. Installation and Configuration Overview To install and configure your cable modem for Multiple Users" on page...
User Guide
Page 16
Computer SURFboard cable modem X Home Print Exit 10 SB5100 Series Cable Modem User Guide Then perform "Setting Up a USB Driver" on the cable modem. Ethernet: Connect the provided straight-through Ethernet cable to the USB port on your computer. Connect the other end to the Ethernet connector on page... procedures for a Single User, continued License Caution Do not connect both the Ethernet and USB cables to the cable modem using USB or Ethernet: USB: Be sure the SURFboard Cable Modem CD-ROM is inserted in your computer. Connect the other end to the USB port on ...
Computer SURFboard cable modem X Home Print Exit 10 SB5100 Series Cable Modem User Guide Then perform "Setting Up a USB Driver" on the cable modem. Ethernet: Connect the provided straight-through Ethernet cable to the USB port on your computer. Connect the other end to the Ethernet connector on page... procedures for a Single User, continued License Caution Do not connect both the Ethernet and USB cables to the cable modem using USB or Ethernet: USB: Be sure the SURFboard Cable Modem CD-ROM is inserted in your computer. Connect the other end to the USB port on ...
User Guide
Page 17
... FAQ Glossary License Be sure the SURFboard Cable Modem CD-ROM is inserted in your Windows version: • "Setting Up a USB Driver in Windows 98" on page 12 • "Setting Up a USB Driver in Windows 2000" on page 16 • "Setting Up a USB Driver in Windows Me" on page 20... a USB Driver in the USB cable. For those systems, you can continue with "Configuring TCP/IP" on page 21 When you finish setting up a USB driver. X Home Print Exit 11 SB5100 Series Cable Modem User Guide Setting Up a USB Driver The following subsections describe setting up the USB driver, you plug...
... FAQ Glossary License Be sure the SURFboard Cable Modem CD-ROM is inserted in your Windows version: • "Setting Up a USB Driver in Windows 98" on page 12 • "Setting Up a USB Driver in Windows 2000" on page 16 • "Setting Up a USB Driver in Windows Me" on page 20... a USB Driver in the USB cable. For those systems, you can continue with "Configuring TCP/IP" on page 21 When you finish setting up a USB driver. X Home Print Exit 11 SB5100 Series Cable Modem User Guide Setting Up a USB Driver The following subsections describe setting up the USB driver, you plug...
User Guide
Page 18
X Home Print Exit 12 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 98 Be sure the SURFboard Cable Modem CD-ROM is selected. 3 Click Next. A few seconds after you connect the cable modem to the PC. This CD contains the USB drivers and must be inserted and...
X Home Print Exit 12 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 98 Be sure the SURFboard Cable Modem CD-ROM is selected. 3 Click Next. A few seconds after you connect the cable modem to the PC. This CD contains the USB drivers and must be inserted and...
User Guide
Page 19
...SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 98, continued License 4 Be sure "CD-ROM drive" is displayed. 6 If your computer successfully locates the driver, skip to manually select the driver file from the CD-ROM. For the SB5100..., select the NetMotCM.sys file. Select Specify a location and type the location of your computer does not locate the driver, the previous window...
...SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 98, continued License 4 Be sure "CD-ROM drive" is displayed. 6 If your computer successfully locates the driver, skip to manually select the driver file from the CD-ROM. For the SB5100..., select the NetMotCM.sys file. Select Specify a location and type the location of your computer does not locate the driver, the previous window...
User Guide
Page 20
...page 45. displays and asks for your CD-ROM drive, type your SURFboard cable modem model number may be different than in the images in Windows 98, continued License 8 Select The updated driver... If you still cannot find the correct driver file, click Cancel to complete the installation. Then repeat this procedure. ... click Next. If a window with the message Copying Files... Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in this guide, the procedure is the same. 14 SB5100 Series Cable Modem User Guide and click Next.
...page 45. displays and asks for your CD-ROM drive, type your SURFboard cable modem model number may be different than in the images in Windows 98, continued License 8 Select The updated driver... If you still cannot find the correct driver file, click Cancel to complete the installation. Then repeat this procedure. ... click Next. If a window with the message Copying Files... Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in this guide, the procedure is the same. 14 SB5100 Series Cable Modem User Guide and click Next.
User Guide
Page 21
The window at upper left is displayed confirming a successful installation. 10 Click Finish. X Home Print Exit 15 SB5100 Series Cable Modem User Guide If that does not correct your problem, see the Regulatory, Safety, Software License, and Warranty Information card ... Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 95, 98, or Windows Me" on page 45 and repeat this procedure. If you can continue with your SURFboard cable modem for information about obtaining warranty service. When you finish setting up the USB...
The window at upper left is displayed confirming a successful installation. 10 Click Finish. X Home Print Exit 15 SB5100 Series Cable Modem User Guide If that does not correct your problem, see the Regulatory, Safety, Software License, and Warranty Information card ... Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 95, 98, or Windows Me" on page 45 and repeat this procedure. If you can continue with your SURFboard cable modem for information about obtaining warranty service. When you finish setting up the USB...
User Guide
Page 22
X Home Print Exit 16 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 2000 Be sure the SURFboard Cable Modem CD-ROM is inserted into the CD-ROM drive before you complete the USB connection, the... is displayed. 1 Click Next. 2 Be sure "Search for a suitable driver for my device" is the same. Although your SURFboard cable modem model number may be different than in the images in the USB cable. A few seconds after you plug in this guide, the procedure is selected...
X Home Print Exit 16 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 2000 Be sure the SURFboard Cable Modem CD-ROM is inserted into the CD-ROM drive before you complete the USB connection, the... is displayed. 1 Click Next. 2 Be sure "Search for a suitable driver for my device" is the same. Although your SURFboard cable modem model number may be different than in the images in the USB cable. A few seconds after you plug in this guide, the procedure is selected...
User Guide
Page 23
Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in the CD-ROM drive and follow steps 7 to step 12. Otherwise, you can skip to 11. X Home Print Exit 17 SB5100 Series Cable Modem User Guide If the Insert Disk window is displayed, be sure the SURFboard Cable Modem CD-ROM is in Windows 2000, continued License 4 Be sure "CD-ROM drives" is the only box checked. 5 Click Next. 6 Click Next.
Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in the CD-ROM drive and follow steps 7 to step 12. Otherwise, you can skip to 11. X Home Print Exit 17 SB5100 Series Cable Modem User Guide If the Insert Disk window is displayed, be sure the SURFboard Cable Modem CD-ROM is in Windows 2000, continued License 4 Be sure "CD-ROM drives" is the only box checked. 5 Click Next. 6 Click Next.
User Guide
Page 24
... your CD-ROM drive in the CD-ROM drive. 9 For the SB5100, Click Browse. The Found New Hardware Wizard window is displayed. 11 Click OK. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in the CD-ROM root directory. The Files Needed window is displayed...License 7 On the Insert Disk window, click OK. Or For the SB5120, be sure that the SB5120 CD-ROM is displayed. 8 For the SB5100, if necessary, select your CD-ROM drive in the "Copy files from " list. X Home Print Exit 18 SB5100 Series Cable Modem User Guide
... your CD-ROM drive in the CD-ROM drive. 9 For the SB5100, Click Browse. The Found New Hardware Wizard window is displayed. 11 Click OK. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in the CD-ROM root directory. The Files Needed window is displayed...License 7 On the Insert Disk window, click OK. Or For the SB5120, be sure that the SB5120 CD-ROM is displayed. 8 For the SB5100, if necessary, select your CD-ROM drive in the "Copy files from " list. X Home Print Exit 18 SB5100 Series Cable Modem User Guide
User Guide
Page 25
When you finish setting up the USB driver, you have any difficulties setting up the USB driver, perform "Removing the USB Driver from Windows 2000" on page 26. If you can continue with "Configuring TCP/IP in Windows 2000, continued License 12 Click Finish to complete the installation. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 2000" on page 49 and repeat this procedure. X Home Print Exit 19 SB5100 Series Cable Modem User Guide
When you finish setting up the USB driver, you have any difficulties setting up the USB driver, perform "Removing the USB Driver from Windows 2000" on page 26. If you can continue with "Configuring TCP/IP in Windows 2000, continued License 12 Click Finish to complete the installation. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 2000" on page 49 and repeat this procedure. X Home Print Exit 19 SB5100 Series Cable Modem User Guide
User Guide
Page 26
.... X Home Print Exit 20 SB5100 Series Cable Modem User Guide Although your CD-ROM drive. If the installation is successful, the window at bottom left is displayed. 1 Click Next. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows Me Be sure the SURFboard Cable Modem CD-ROM is inserted into...
.... X Home Print Exit 20 SB5100 Series Cable Modem User Guide Although your CD-ROM drive. If the installation is successful, the window at bottom left is displayed. 1 Click Next. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows Me Be sure the SURFboard Cable Modem CD-ROM is inserted into...
User Guide
Page 27
... images in your SURFboard cable modem model number may be sure the SURFboard Cable Modem CD-ROM is correctly inserted in this guide, the procedure is the same. . X Home Print Exit 21 SB5100 Series Cable Modem User Guide If the... installation is successful, the window at bottom left is selected. 2 Click Next. Although your CD-ROM drive. Windows automatically searches for the correct USB drivers...
... images in your SURFboard cable modem model number may be sure the SURFboard Cable Modem CD-ROM is correctly inserted in this guide, the procedure is the same. . X Home Print Exit 21 SB5100 Series Cable Modem User Guide If the... installation is successful, the window at bottom left is selected. 2 Click Next. Although your CD-ROM drive. Windows automatically searches for the correct USB drivers...
User Guide
Page 49
... light, the cable modem is in Windows 2000 or Windows XP" on page 38. Check the IP address. Note the first light from Windows XP" on the front panel. This light indicates where the error occurred as described in one of: • "Removing the USB Driver from Windows 98... working and the picture is properly connected to unsuccessful USB driver installation Possible Solutions Check the lights on page 54 X Home Print Exit 43 SB5100 Series Cable Modem User Guide If you have cable TV, check that the USB or Ethernet cable is clear. Follow the instructions in "Front-Panel Lights ...
... light, the cable modem is in Windows 2000 or Windows XP" on page 38. Check the IP address. Note the first light from Windows XP" on the front panel. This light indicates where the error occurred as described in one of: • "Removing the USB Driver from Windows 98... working and the picture is properly connected to unsuccessful USB driver installation Possible Solutions Check the lights on page 54 X Home Print Exit 43 SB5100 Series Cable Modem User Guide If you have cable TV, check that the USB or Ethernet cable is clear. Follow the instructions in "Front-Panel Lights ...
User Guide
Page 51
Although your Windows Desktop, right-click the Network Neighborhood icon for Windows 98 or My Network Places for Windows Me and then select Properties. X Home Print Exit 45 SB5100 Series Cable Modem User Guide The Network window is the same. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 98 or Windows Me 1 On your SURFboard cable modem model number may be different than in the images in this guide, the procedure is displayed. 2 Click the Motorola SURFboard USB Cable Modem.
Although your Windows Desktop, right-click the Network Neighborhood icon for Windows 98 or My Network Places for Windows Me and then select Properties. X Home Print Exit 45 SB5100 Series Cable Modem User Guide The Network window is the same. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 98 or Windows Me 1 On your SURFboard cable modem model number may be different than in the images in this guide, the procedure is displayed. 2 Click the Motorola SURFboard USB Cable Modem.