User Guide
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... 8 Cabling and Startup for a Single User 9 Setting Up a USB Driver ...11 Setting Up a USB Driver in Windows 98 12 Setting Up a USB Driver in Windows 2000 16 Setting Up a USB Driver in Windows Me 20 Setting Up a USB Driver in Windows XP 21... Configuring TCP/IP ...22 Configuring TCP/IP in Windows 95, 98, or Windows Me 23 Configuring TCP/IP in Windows 2000 26 X Home Print Exit v SB5100 Series Cable Modem...
... 8 Cabling and Startup for a Single User 9 Setting Up a USB Driver ...11 Setting Up a USB Driver in Windows 98 12 Setting Up a USB Driver in Windows 2000 16 Setting Up a USB Driver in Windows Me 20 Setting Up a USB Driver in Windows XP 21... Configuring TCP/IP ...22 Configuring TCP/IP in Windows 95, 98, or Windows Me 23 Configuring TCP/IP in Windows 2000 26 X Home Print Exit v SB5100 Series Cable Modem...
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... Ethernet ...41 Troubleshooting ...42 Front-Panel Lights and Error Conditions 44 Removing the USB Driver from Windows 98 or Windows Me 45 Removing the USB Driver from Windows 2000 49 Removing the USB Driver from Windows XP 54 Contact Us ...61 Frequently Asked Questions ...62 Glossary ...64 Software License ...66 X Home Print Exit vi SB5100 Series Cable Modem User Guide
... Ethernet ...41 Troubleshooting ...42 Front-Panel Lights and Error Conditions 44 Removing the USB Driver from Windows 98 or Windows Me 45 Removing the USB Driver from Windows 2000 49 Removing the USB Driver from Windows XP 54 Contact Us ...61 Frequently Asked Questions ...62 Glossary ...64 Software License ...66 X Home Print Exit vi SB5100 Series Cable Modem User Guide
User Guide
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... Exit 7 SB5100 Series Cable Modem User Guide Computer System Requirements Your SURFboard cable modem is supplied on the SURFboard Cable Modem CD-ROM. Ethernet Card You can start the Installation Assistant from our Downloads page http://broadband.motorola.com/noflash/usb_drivers.asp. Windows® 95, UNIX, or Macintosh computers must be installed in your SURFboard cable modem. The USB connection requires special USB driver software...
... Exit 7 SB5100 Series Cable Modem User Guide Computer System Requirements Your SURFboard cable modem is supplied on the SURFboard Cable Modem CD-ROM. Ethernet Card You can start the Installation Assistant from our Downloads page http://broadband.motorola.com/noflash/usb_drivers.asp. Windows® 95, UNIX, or Macintosh computers must be installed in your SURFboard cable modem. The USB connection requires special USB driver software...
User Guide
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... for a Single User" on page 9 • "Cabling for a single PC running Microsoft Windows to "Setting Up a USB Driver" on page 11. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License To connect a single PC running Microsoft Windows, you are using the USB port only, go to a SURFboard cable modem, we recommend using the Installation Assistant application...
... for a Single User" on page 9 • "Cabling for a single PC running Microsoft Windows to "Setting Up a USB Driver" on page 11. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License To connect a single PC running Microsoft Windows, you are using the USB port only, go to a SURFboard cable modem, we recommend using the Installation Assistant application...
User Guide
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... TCP/IP" on page 22. The SURFboard cable modem USB driver does not support Macintosh or UNIX computers. Setting Up a USB Driver The following subsections describe setting up the USB driver, you can connect through Ethernet only. X Home Print Exit 11 SB5100 Series Cable Modem User Guide For those systems, you plug in Windows XP" on page 21 When you...
... TCP/IP" on page 22. The SURFboard cable modem USB driver does not support Macintosh or UNIX computers. Setting Up a USB Driver The following subsections describe setting up the USB driver, you can connect through Ethernet only. X Home Print Exit 11 SB5100 Series Cable Modem User Guide For those systems, you plug in Windows XP" on page 21 When you...
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... complete the USB connection, the Add New Hardware Wizard window is displayed. 1 Click Next. 2 Be sure "Search for the best driver for your device" is inserted in your CD-ROM drive before you plug in Windows 98 Be sure the SURFboard Cable Modem CD-ROM is selected. 3 Click Next. X Home Print Exit 12 SB5100 Series Cable Modem User Guide
... complete the USB connection, the Add New Hardware Wizard window is displayed. 1 Click Next. 2 Be sure "Search for the best driver for your device" is inserted in your CD-ROM drive before you plug in Windows 98 Be sure the SURFboard Cable Modem CD-ROM is selected. 3 Click Next. X Home Print Exit 12 SB5100 Series Cable Modem User Guide
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... step 8. Select Specify a location and type the location of your computer does not locate the driver, the previous window is the only box checked. 5 Click Next. X Home Print Exit 13 SB5100 Series Cable Modem User Guide The message "Please wait while Windows searches for a new driver for this device" is displayed. 6 If your computer successfully locates the...
... step 8. Select Specify a location and type the location of your computer does not locate the driver, the previous window is the only box checked. 5 Click Next. X Home Print Exit 13 SB5100 Series Cable Modem User Guide The message "Please wait while Windows searches for a new driver for this device" is displayed. 6 If your computer successfully locates the...
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... Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in the CD-ROM drive. and click Next. If a window with the message Copying Files... To install the files, insert your Windows 98 CD-ROM is the same. 14 SB5100 Series Cable Modem User Guide X Home Print Exit Although your... drive, type your SURFboard cable modem model number may be different than in the images in this window is not displayed, verify that the SURFboard Cable Modem CD-ROM is properly inserted in Windows 98, continued License 8 Select The updated driver... If an Insert Disk window similar to cancel the...
... Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in the CD-ROM drive. and click Next. If a window with the message Copying Files... To install the files, insert your Windows 98 CD-ROM is the same. 14 SB5100 Series Cable Modem User Guide X Home Print Exit Although your... drive, type your SURFboard cable modem model number may be different than in the images in this window is not displayed, verify that the SURFboard Cable Modem CD-ROM is properly inserted in Windows 98, continued License 8 Select The updated driver... If an Insert Disk window similar to cancel the...
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... can continue with your computer. X Home Print Exit 15 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 95, 98, or Windows Me" on page 45 and repeat this procedure. If that...the window at bottom left is displayed. 11 Click Yes to restart your SURFboard cable modem for information about obtaining warranty service. When you finish setting up the USB driver, you have difficulties setting up the USB driver, perform "Removing the USB Driver from Windows 98 or Windows ...
... can continue with your computer. X Home Print Exit 15 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 95, 98, or Windows Me" on page 45 and repeat this procedure. If that...the window at bottom left is displayed. 11 Click Yes to restart your SURFboard cable modem for information about obtaining warranty service. When you finish setting up the USB driver, you have difficulties setting up the USB driver, perform "Removing the USB Driver from Windows 98 or Windows ...
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... in the images in the USB cable. X Home Print Exit 16 SB5100 Series Cable Modem User Guide A few seconds after you plug in this guide, the procedure is selected. 3 Click Next. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 2000 Be sure the SURFboard Cable Modem CD-ROM is inserted into...
... in the images in the USB cable. X Home Print Exit 16 SB5100 Series Cable Modem User Guide A few seconds after you plug in this guide, the procedure is selected. 3 Click Next. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 2000 Be sure the SURFboard Cable Modem CD-ROM is inserted into...
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X Home Print Exit 17 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 2000, continued License 4 Be sure "CD-ROM drives" is in the CD-ROM drive and follow steps 7 to step 12. If the Insert Disk window is displayed, be sure the SURFboard Cable Modem CD-ROM is the only box checked. 5 Click Next. 6 Click Next. Otherwise, you can skip to 11.
X Home Print Exit 17 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 2000, continued License 4 Be sure "CD-ROM drives" is in the CD-ROM drive and follow steps 7 to step 12. If the Insert Disk window is displayed, be sure the SURFboard Cable Modem CD-ROM is the only box checked. 5 Click Next. 6 Click Next. Otherwise, you can skip to 11.
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... that the SB5120 CD-ROM is displayed. 8 For the SB5100, if necessary, select your CD-ROM drive in the "Copy files from " list. X Home Print Exit 18 SB5100 Series Cable Modem User Guide The Files Needed window is displayed. Or For the SB5120, if necessary, select your... Windows 2000, continued License 7 On the Insert Disk window, click OK. The Found New Hardware Wizard window is displayed. 11 Click OK. The Files Needed window is in the CD-ROM root directory. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in...
... that the SB5120 CD-ROM is displayed. 8 For the SB5100, if necessary, select your CD-ROM drive in the "Copy files from " list. X Home Print Exit 18 SB5100 Series Cable Modem User Guide The Files Needed window is displayed. Or For the SB5120, if necessary, select your... Windows 2000, continued License 7 On the Insert Disk window, click OK. The Found New Hardware Wizard window is displayed. 11 Click OK. The Files Needed window is in the CD-ROM root directory. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in...
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X Home Print Exit 19 SB5100 Series Cable Modem User Guide If you have any difficulties setting up the USB driver, you finish setting up the USB driver, perform "Removing the USB Driver from Windows 2000" on page 26. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 2000" on page 49 and repeat this procedure. When you can continue with "Configuring TCP/IP in Windows 2000, continued License 12 Click Finish to complete the installation.
X Home Print Exit 19 SB5100 Series Cable Modem User Guide If you have any difficulties setting up the USB driver, you finish setting up the USB driver, perform "Removing the USB Driver from Windows 2000" on page 26. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 2000" on page 49 and repeat this procedure. When you can continue with "Configuring TCP/IP in Windows 2000, continued License 12 Click Finish to complete the installation.
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... Hardware Wizard window is displayed. 1 Click Next. Windows automatically searches for the correct USB drivers and installs them. Otherwise, be sure the SURFboard Cable Modem CD-ROM is correctly inserted in your SURFboard cable modem model number ...may be different than in the images in this guide, the procedure is displayed. 2 Click Finish to complete the installation. If the installation is successful, the window at bottom left is the same. X Home Print Exit 20 SB5100 Series Cable Modem...
... Hardware Wizard window is displayed. 1 Click Next. Windows automatically searches for the correct USB drivers and installs them. Otherwise, be sure the SURFboard Cable Modem CD-ROM is correctly inserted in your SURFboard cable modem model number ...may be different than in the images in this guide, the procedure is displayed. 2 Click Finish to complete the installation. If the installation is successful, the window at bottom left is the same. X Home Print Exit 20 SB5100 Series Cable Modem...
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...SB5100 Series Cable Modem User Guide Although your CD-ROM drive. If the installation is successful, the window at bottom left is inserted into the CD-ROM drive before you plug in the USB cable. Otherwise, be sure the SURFboard Cable Modem CD-ROM is correctly inserted in your SURFboard cable modem... model number may be different than in the images in this guide, the procedure is selected. 2 Click Next. Windows automatically searches for the correct USB drivers and ...
...SB5100 Series Cable Modem User Guide Although your CD-ROM drive. If the installation is successful, the window at bottom left is inserted into the CD-ROM drive before you plug in the USB cable. Otherwise, be sure the SURFboard Cable Modem CD-ROM is correctly inserted in your SURFboard cable modem... model number may be different than in the images in this guide, the procedure is selected. 2 Click Next. Windows automatically searches for the correct USB drivers and ...
User Guide
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... cable modem is clear. Call your computer. Note the first light from Windows XP" on the front panel. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Problem Cannot send or receive data Problems related to unsuccessful USB driver installation Possible Solutions Check the lights on page 54 X Home Print Exit 43 SB5100 Series Cable Modem...
... cable modem is clear. Call your computer. Note the first light from Windows XP" on the front panel. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Problem Cannot send or receive data Problems related to unsuccessful USB driver installation Possible Solutions Check the lights on page 54 X Home Print Exit 43 SB5100 Series Cable Modem...
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Although your Windows Desktop, right-click the Network Neighborhood icon for Windows 98 or My Network Places for Windows Me and then select Properties. X Home Print Exit 45 SB5100 Series Cable Modem User Guide The Network window is the same. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 98 or Windows Me 1 On your SURFboard cable modem model number may be different than in the images in this guide, the procedure is displayed. 2 Click the Motorola SURFboard USB Cable Modem.
Although your Windows Desktop, right-click the Network Neighborhood icon for Windows 98 or My Network Places for Windows Me and then select Properties. X Home Print Exit 45 SB5100 Series Cable Modem User Guide The Network window is the same. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 98 or Windows Me 1 On your SURFboard cable modem model number may be different than in the images in this guide, the procedure is displayed. 2 Click the Motorola SURFboard USB Cable Modem.
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X Home Print Exit 46 SB5100 Series Cable Modem User Guide The Network window no longer displays Motorola SURFboard USB Cable Modem in the list. 4 Click OK. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from your PC or cable modem. 6 Click Yes to restart your computer. The System Settings Change window is displayed. 5 Disconnect the USB cable from Windows 98 or Windows Me, continued 3 Click Remove.
X Home Print Exit 46 SB5100 Series Cable Modem User Guide The Network window no longer displays Motorola SURFboard USB Cable Modem in the list. 4 Click OK. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from your PC or cable modem. 6 Click Yes to restart your computer. The System Settings Change window is displayed. 5 Disconnect the USB cable from Windows 98 or Windows Me, continued 3 Click Remove.
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... or remove.exe to exit the start-up screens. 9 To start Windows Explorer, click Start and select Run. 10 In the Run window, type explorer and click OK. X Home Print Exit 47 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from the SURFboard Cable Modem CD-ROM.
... or remove.exe to exit the start-up screens. 9 To start Windows Explorer, click Start and select Run. 10 In the Run window, type explorer and click OK. X Home Print Exit 47 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from the SURFboard Cable Modem CD-ROM.
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X Home Print Exit 48 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 98 or Windows Me, continued 13 Click Remove Driver to have problems, contact your cable service provider. After you remove the USB driver, re-install the USB driver on your computer: • "Setting Up a USB Driver in Windows 98" on page 12 • "Setting Up a USB Driver in Windows Me" on page 20 If you continue to remove the USB driver.
X Home Print Exit 48 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 98 or Windows Me, continued 13 Click Remove Driver to have problems, contact your cable service provider. After you remove the USB driver, re-install the USB driver on your computer: • "Setting Up a USB Driver in Windows 98" on page 12 • "Setting Up a USB Driver in Windows Me" on page 20 If you continue to remove the USB driver.