User Guide
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... contact information. Troubleshooting Provides suggestions to common questions about the SURFboard cable modem. Before You Begin Lists the items needed to install your SURFboard cable modem and the controls on page v): Introduction Introduces your SURFboard cable modem and describes Precautions, Signing Up for cabling and configuring your SURFboard cable modem, including Setting Up a USB Driver. Installation and Configuration Overview Provides an overview and links for...
... contact information. Troubleshooting Provides suggestions to common questions about the SURFboard cable modem. Before You Begin Lists the items needed to install your SURFboard cable modem and the controls on page v): Introduction Introduces your SURFboard cable modem and describes Precautions, Signing Up for cabling and configuring your SURFboard cable modem, including Setting Up a USB Driver. Installation and Configuration Overview Provides an overview and links for...
User Guide
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... Up a USB Driver in Windows 98 12 Setting Up a USB Driver in Windows 2000 16 Setting Up a USB Driver in Windows Me 20 Setting Up a USB Driver in Windows XP 21 Configuring TCP/IP ...22 Configuring TCP/IP in Windows 95, 98, or Windows Me 23 Configuring TCP/IP in Windows 2000 26 X Home Print Exit v SB5100 Series Cable Modem User...
... Up a USB Driver in Windows 98 12 Setting Up a USB Driver in Windows 2000 16 Setting Up a USB Driver in Windows Me 20 Setting Up a USB Driver in Windows XP 21 Configuring TCP/IP ...22 Configuring TCP/IP in Windows 95, 98, or Windows Me 23 Configuring TCP/IP in Windows 2000 26 X Home Print Exit v SB5100 Series Cable Modem User...
User Guide
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... USB ...40 Ethernet ...41 Troubleshooting ...42 Front-Panel Lights and Error Conditions 44 Removing the USB Driver from Windows 98 or Windows Me 45 Removing the USB Driver from Windows 2000 49 Removing the USB Driver from Windows XP 54 Contact Us ...61 Frequently Asked Questions ...62 Glossary ...64 Software License ...66 X Home Print Exit vi SB5100 Series Cable Modem...
... USB ...40 Ethernet ...41 Troubleshooting ...42 Front-Panel Lights and Error Conditions 44 Removing the USB Driver from Windows 98 or Windows Me 45 Removing the USB Driver from Windows 2000 49 Removing the USB Driver from Windows XP 54 Contact Us ...61 Frequently Asked Questions ...62 Glossary ...64 Software License ...66 X Home Print Exit vi SB5100 Series Cable Modem...
User Guide
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...X Home Print Exit 4 SB5100 Series Cable Modem User Guide If a TV is connected to the cable outlet, you received the following items with F-type connectors to connect your cable modem to connect both the TV and the cable modem. Introduction Before You Begin ...cable with your SURFboard cable modem: Item Power adapter 10/100Base-T Ethernet cable USB cable Description Connects the SURFboard cable modem to a power adapter to connect to the AC electrical outlet Connects to the Ethernet port Connects to the USB port SURFboard Cable Modem CD-ROM Contains the User Guide and USB drivers...
...X Home Print Exit 4 SB5100 Series Cable Modem User Guide If a TV is connected to the cable outlet, you received the following items with F-type connectors to connect your cable modem to connect both the TV and the cable modem. Introduction Before You Begin ...cable with your SURFboard cable modem: Item Power adapter 10/100Base-T Ethernet cable USB cable Description Connects the SURFboard cable modem to a power adapter to connect to the AC electrical outlet Connects to the Ethernet port Connects to the USB port SURFboard Cable Modem CD-ROM Contains the User Guide and USB drivers...
User Guide
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... Exit 7 SB5100 Series Cable Modem User Guide You can upgrade your system configuration. For Microsoft Windows computers, the Installation Assistant application automatically checks your USB drivers from the Main Menu on the SURFboard Cable Modem CD-ROM. Windows® 95, UNIX, or Macintosh computers must be installed in your SURFboard cable modem. The USB connection requires special USB driver software that has a USB interface. Introduction...
... Exit 7 SB5100 Series Cable Modem User Guide You can upgrade your system configuration. For Microsoft Windows computers, the Installation Assistant application automatically checks your USB drivers from the Main Menu on the SURFboard Cable Modem CD-ROM. Windows® 95, UNIX, or Macintosh computers must be installed in your SURFboard cable modem. The USB connection requires special USB driver software that has a USB interface. Introduction...
User Guide
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... user manual X Home Print Exit 8 SB5100 Series Cable Modem User Guide Installation and Configuration Overview To install and configure your cable modem: 1 Install the cables as described in one of : • "Cabling and Startup for a Single User" on page 9 • "Cabling for a single PC running Microsoft Windows to "Setting Up a USB Driver" on the SURFboard Cable Modem CD-ROM. Ethernet users can skip...
... user manual X Home Print Exit 8 SB5100 Series Cable Modem User Guide Installation and Configuration Overview To install and configure your cable modem: 1 Install the cables as described in one of : • "Cabling and Startup for a Single User" on page 9 • "Cabling for a single PC running Microsoft Windows to "Setting Up a USB Driver" on the SURFboard Cable Modem CD-ROM. Ethernet users can skip...
User Guide
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... "Setting Up a USB Driver" on page 11. Ethernet users do not need to the USB port on the cable modem. Connect the USB cable to set up USB. 7 Perform the procedures for a Single User, continued License Caution Do not connect both the Ethernet and USB cables to the USB port on your computer. Computer SURFboard cable modem X Home Print Exit 10 SB5100 Series Cable Modem User Guide...
... "Setting Up a USB Driver" on page 11. Ethernet users do not need to the USB port on the cable modem. Connect the USB cable to set up USB. 7 Perform the procedures for a Single User, continued License Caution Do not connect both the Ethernet and USB cables to the USB port on your computer. Computer SURFboard cable modem X Home Print Exit 10 SB5100 Series Cable Modem User Guide...
User Guide
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The SURFboard cable modem USB driver does not support Macintosh or UNIX computers. For those systems, you can continue with "Configuring TCP/IP" on page 22. Setting Up a USB Driver The following subsections describe setting up the USB driver, you can connect through Ethernet only. X Home Print Exit 11 SB5100 Series Cable Modem User Guide Perform the appropriate procedure for your CD-ROM...
The SURFboard cable modem USB driver does not support Macintosh or UNIX computers. For those systems, you can continue with "Configuring TCP/IP" on page 22. Setting Up a USB Driver The following subsections describe setting up the USB driver, you can connect through Ethernet only. X Home Print Exit 11 SB5100 Series Cable Modem User Guide Perform the appropriate procedure for your CD-ROM...
User Guide
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... PC before you connect the cable modem to the PC. X Home Print Exit 12 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 98 Be sure the SURFboard Cable Modem CD-ROM is inserted in the USB cable. A few seconds after you complete the USB connection, the Add New Hardware...
... PC before you connect the cable modem to the PC. X Home Print Exit 12 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 98 Be sure the SURFboard Cable Modem CD-ROM is inserted in the USB cable. A few seconds after you complete the USB connection, the Add New Hardware...
User Guide
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... the location of your computer successfully locates the driver, skip to manually select the driver file from the CD-ROM. X Home Print Exit 13 SB5100 Series Cable Modem User Guide The message "Please wait while Windows searches for a new driver for this device" is displayed again. If ... window is displayed. 6 If your CD-ROM drive. To load the driver successfully, you may need to click Browse to step 8. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 98, continued License 4 Be sure "CD-ROM drive" is...
... the location of your computer successfully locates the driver, skip to manually select the driver file from the CD-ROM. X Home Print Exit 13 SB5100 Series Cable Modem User Guide The message "Please wait while Windows searches for a new driver for this device" is displayed again. If ... window is displayed. 6 If your CD-ROM drive. To load the driver successfully, you may need to click Browse to step 8. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 98, continued License 4 Be sure "CD-ROM drive" is...
User Guide
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...the procedure is the same. 14 SB5100 Series Cable Modem User Guide X Home Print Exit Although your CD-ROM drive letter (for "Removing the USB Driver from Windows 98 or Windows Me" on page 45. If this window is not displayed, verify that the SURFboard Cable Modem CD-ROM is displayed, click ...Next. displays and asks for your CD-ROM drive, type your SURFboard cable modem model number may be different...
...the procedure is the same. 14 SB5100 Series Cable Modem User Guide X Home Print Exit Although your CD-ROM drive letter (for "Removing the USB Driver from Windows 98 or Windows Me" on page 45. If this window is not displayed, verify that the SURFboard Cable Modem CD-ROM is displayed, click ...Next. displays and asks for your CD-ROM drive, type your SURFboard cable modem model number may be different...
User Guide
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.... If you have difficulties setting up the USB driver, you finish setting up the USB driver, perform "Removing the USB Driver from Windows 98 or Windows Me" on page 23. The window at upper left is displayed confirming a successful installation. 10 Click Finish. X Home Print Exit 15 SB5100 Series Cable Modem User Guide If that does not correct your...
.... If you have difficulties setting up the USB driver, you finish setting up the USB driver, perform "Removing the USB Driver from Windows 98 or Windows Me" on page 23. The window at upper left is displayed confirming a successful installation. 10 Click Finish. X Home Print Exit 15 SB5100 Series Cable Modem User Guide If that does not correct your...
User Guide
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X Home Print Exit 16 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 2000 Be sure the SURFboard Cable Modem CD-ROM is selected. 3 Click Next. A few seconds after you complete the USB connection, the Found New Hardware window is displayed. 1 Click Next. 2 Be sure "Search for...
X Home Print Exit 16 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Setting Up a USB Driver in Windows 2000 Be sure the SURFboard Cable Modem CD-ROM is selected. 3 Click Next. A few seconds after you complete the USB connection, the Found New Hardware window is displayed. 1 Click Next. 2 Be sure "Search for...
User Guide
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X Home Print Exit 17 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 2000, continued License 4 Be sure "CD-ROM drives" is in the CD-ROM drive and follow steps 7 to step 12. If the Insert Disk window is displayed, be sure the SURFboard Cable Modem CD-ROM is the only box checked. 5 Click Next. 6 Click Next. Otherwise, you can skip to 11.
X Home Print Exit 17 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 2000, continued License 4 Be sure "CD-ROM drives" is in the CD-ROM drive and follow steps 7 to step 12. If the Insert Disk window is displayed, be sure the SURFboard Cable Modem CD-ROM is the only box checked. 5 Click Next. 6 Click Next. Otherwise, you can skip to 11.
User Guide
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... files from " list and skip to step 11. 10 For the SB5100, double-click the NetMotCM.sys file in the CD-ROM drive. 9 For the SB5100, Click Browse. X Home Print Exit 18 SB5100 Series Cable Modem User Guide Or For the SB5120, be sure that the SB5120 CD-ROM... is displayed. 8 For the SB5100, if necessary, select your CD-ROM drive in Windows 2000, continued License 7 On the Insert Disk window, click OK. The Files Needed window is displayed. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in the "Copy files from ...
... files from " list and skip to step 11. 10 For the SB5100, double-click the NetMotCM.sys file in the CD-ROM drive. 9 For the SB5100, Click Browse. X Home Print Exit 18 SB5100 Series Cable Modem User Guide Or For the SB5120, be sure that the SB5120 CD-ROM... is displayed. 8 For the SB5100, if necessary, select your CD-ROM drive in Windows 2000, continued License 7 On the Insert Disk window, click OK. The Files Needed window is displayed. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in the "Copy files from ...
User Guide
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When you finish setting up the USB driver, you have any difficulties setting up the USB driver, perform "Removing the USB Driver from Windows 2000" on page 26. If you can continue with "Configuring TCP/IP in Windows 2000, continued License 12 Click Finish to complete the installation. X Home Print Exit 19 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 2000" on page 49 and repeat this procedure.
When you finish setting up the USB driver, you have any difficulties setting up the USB driver, perform "Removing the USB Driver from Windows 2000" on page 26. If you can continue with "Configuring TCP/IP in Windows 2000, continued License 12 Click Finish to complete the installation. X Home Print Exit 19 SB5100 Series Cable Modem User Guide Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary Setting Up a USB Driver in Windows 2000" on page 49 and repeat this procedure.
User Guide
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... Exit 20 SB5100 Series Cable Modem User Guide Otherwise, be different than in the images in your CD-ROM drive. A few seconds after you complete the USB connection, the Add New Hardware Wizard window is displayed. 2 Click Finish to complete the installation. Windows automatically searches for the correct USB drivers and installs them. Although your SURFboard cable modem model...
... Exit 20 SB5100 Series Cable Modem User Guide Otherwise, be different than in the images in your CD-ROM drive. A few seconds after you complete the USB connection, the Add New Hardware Wizard window is displayed. 2 Click Finish to complete the installation. Windows automatically searches for the correct USB drivers and installs them. Although your SURFboard cable modem model...
User Guide
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... USB cable. X Home Print Exit 21 SB5100 Series Cable Modem User Guide If the installation is successful, the window at bottom left is correctly inserted in Windows XP" on page 30. Although your SURFboard cable modem model number may be sure the SURFboard Cable Modem CD-ROM is displayed. 3 Click Finish to complete the installation. Windows automatically searches for the correct USB drivers...
... USB cable. X Home Print Exit 21 SB5100 Series Cable Modem User Guide If the installation is successful, the window at bottom left is correctly inserted in Windows XP" on page 30. Although your SURFboard cable modem model number may be sure the SURFboard Cable Modem CD-ROM is displayed. 3 Click Finish to complete the installation. Windows automatically searches for the correct USB drivers...
User Guide
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...receive data Problems related to unsuccessful USB driver installation Possible Solutions Check the lights on page 38. Check the IP address. Check that the USB or Ethernet cable is properly connected to bottom that your computer. Check the coaxial cable at the cable modem and wall outlet. This light...; "Removing the USB Driver from Windows 2000" on page 49 • "Removing the USB Driver from top to the cable modem and your TV is working and the picture is in "Front-Panel Lights and Error Conditions" on page 54 X Home Print Exit 43 SB5100 Series Cable Modem User Guide If all...
...receive data Problems related to unsuccessful USB driver installation Possible Solutions Check the lights on page 38. Check the IP address. Check that the USB or Ethernet cable is properly connected to bottom that your computer. Check the coaxial cable at the cable modem and wall outlet. This light...; "Removing the USB Driver from Windows 2000" on page 49 • "Removing the USB Driver from top to the cable modem and your TV is working and the picture is in "Front-Panel Lights and Error Conditions" on page 54 X Home Print Exit 43 SB5100 Series Cable Modem User Guide If all...
User Guide
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X Home Print Exit 45 SB5100 Series Cable Modem User Guide Although your Windows Desktop, right-click the Network Neighborhood icon for Windows 98 or My Network Places for Windows Me and then select Properties. The Network window is the same. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 98 or Windows Me 1 On your SURFboard cable modem model number may be different than in the images in this guide, the procedure is displayed. 2 Click the Motorola SURFboard USB Cable Modem.
X Home Print Exit 45 SB5100 Series Cable Modem User Guide Although your Windows Desktop, right-click the Network Neighborhood icon for Windows 98 or My Network Places for Windows Me and then select Properties. The Network window is the same. Introduction Before You Begin Installation & Configuration Troubleshooting FAQ Glossary License Removing the USB Driver from Windows 98 or Windows Me 1 On your SURFboard cable modem model number may be different than in the images in this guide, the procedure is displayed. 2 Click the Motorola SURFboard USB Cable Modem.