User Manual
Page 4
GS-35F-05925. © Lenovo 2008, 2009 LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or services are sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted ...information and the product it supports, be sure to restrictions set forth in Contract No. Fifth Edition (September 2009) © Copyright Lenovo 2008, 2009. LENOVO products, data, computer software, and services have been developed exclusively at private expense and are delivered pursuant a General Services Administration ″GSA″ contract...
GS-35F-05925. © Lenovo 2008, 2009 LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or services are sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted ...information and the product it supports, be sure to restrictions set forth in Contract No. Fifth Edition (September 2009) © Copyright Lenovo 2008, 2009. LENOVO products, data, computer software, and services have been developed exclusively at private expense and are delivered pursuant a General Services Administration ″GSA″ contract...
User Manual
Page 13
... identifying potentially unsafe conditions. Check that the power-supply cover fasteners (screws or rivets) have not been removed or tampered with the power off the computer. Power off , and the power cord disconnected. Check the power cord for any obvious unsafe conditions, such as to measure third-wire ground continuity for...
... identifying potentially unsafe conditions. Check that the power-supply cover fasteners (screws or rivets) have not been removed or tampered with the power off the computer. Power off , and the power cord disconnected. Check the power cord for any obvious unsafe conditions, such as to measure third-wire ground continuity for...
User Manual
Page 14
...necessary. - v Use a grounded work mat to provide a static-free work mat, and the person handling the part are sensitive to electrostatic discharge Any computer part containing transistors or integrated circuits (ICs) should be verified by equalizing the charge so that the ESD protective devices you are inserted into the..., the part, the work surface. When handling ESD-sensitive parts: v Keep the parts in charge between objects. When working on ac-operated computers. Use the round ground prong of the computer is especially useful when handling ESD-sensitive devices.
...necessary. - v Use a grounded work mat to provide a static-free work mat, and the person handling the part are sensitive to electrostatic discharge Any computer part containing transistors or integrated circuits (ICs) should be verified by equalizing the charge so that the ESD protective devices you are inserted into the..., the part, the work surface. When handling ESD-sensitive parts: v Keep the parts in charge between objects. When working on ac-operated computers. Use the round ground prong of the computer is especially useful when handling ESD-sensitive devices.
User Manual
Page 16
...explosion, or a severe burn. Use only the battery in the appropriate parts listing. Dispose of the battery pack as required by shaking the computer and listening for at least 15 minutes. Use only the battery in the appropriate parts listing. DANGER The battery pack contains small amounts of ...nickel and cadmium. Seek medical care if any symptoms from inside the computer. Do not disassemble a standby battery, recharge it, throw it into fire or water, or short-circuit it. Use only the battery in...
...explosion, or a severe burn. Use only the battery in the appropriate parts listing. Dispose of the battery pack as required by shaking the computer and listening for at least 15 minutes. Use only the battery in the appropriate parts listing. DANGER The battery pack contains small amounts of ...nickel and cadmium. Seek medical care if any symptoms from inside the computer. Do not disassemble a standby battery, recharge it, throw it into fire or water, or short-circuit it. Use only the battery in...
User Manual
Page 17
DANGER Unless hot swap is allowed for the FRU being replaced, do not remove the plastic cover that protects the lower part of the inverter card. DANGER To avoid shock, do as follows before removing it: power off the computer, unplug all power cords from electrical outlets, remove the battery pack, and disconnect any interconnecting cables. DANGER Though the main batteries have low voltage, a shorted or grounded battery can produce enough current to burn personnel or combustible materials. Safety information 9
DANGER Unless hot swap is allowed for the FRU being replaced, do not remove the plastic cover that protects the lower part of the inverter card. DANGER To avoid shock, do as follows before removing it: power off the computer, unplug all power cords from electrical outlets, remove the battery pack, and disconnect any interconnecting cables. DANGER Though the main batteries have low voltage, a shorted or grounded battery can produce enough current to burn personnel or combustible materials. Safety information 9
User Manual
Page 47
... the service action. Important service information This chapter presents following support site: http://www.lenovoservicetraining.com/ion/ Advise customers to http://www.lenovo.com/support 2. "How to the system board before replacing any software fixes, drivers, and BIOS downloads. To download software fixes,... Customer Support Center at 800-565-3344 for replacing a system board" on the screen. 3. Enter the product number of the computer or press Auto-detect button on page 40 - "Important notice for assistance or download information. The BIOS and device drivers are ...
... the service action. Important service information This chapter presents following support site: http://www.lenovoservicetraining.com/ion/ Advise customers to http://www.lenovo.com/support 2. "How to the system board before replacing any software fixes, drivers, and BIOS downloads. To download software fixes,... Customer Support Center at 800-565-3344 for replacing a system board" on the screen. 3. Enter the product number of the computer or press Auto-detect button on page 40 - "Important notice for assistance or download information. The BIOS and device drivers are ...
User Manual
Page 48
...the hard disk to be overwritten. If you select an incorrect drive, data or programs can cause damage to those settings remain in the computer you are instructed to replace either the processor board or the system board, and replacing one of them does not correct the problem, ... board or apply any kind. If no error code is displayed, see if the symptoms change. This will cause all customer data on the computer you are servicing. 40 ThinkPad T500 and W500 Hardware Maintenance Manual Important notice for replacing a system board Some components mounted on the screen to ...
...the hard disk to be overwritten. If you select an incorrect drive, data or programs can cause damage to those settings remain in the computer you are instructed to replace either the processor board or the system board, and replacing one of them does not correct the problem, ... board or apply any kind. If no error code is displayed, see if the symptoms change. This will cause all customer data on the computer you are servicing. 40 ThinkPad T500 and W500 Hardware Maintenance Manual Important notice for replacing a system board Some components mounted on the screen to ...
User Manual
Page 51
... are servicing sequence might be replaced because of reasons that a FRU is defective, clear the error log and run the test again. "Lenovo ThinkVantage Toolbox (Lenovo System Toolbox)" on page 49 - Single failures can occur for DOS" on page 48 - "PC-Doctor for DOS diagnostics program. v...that have been altered. When you replace a FRU, make sure that you replace FRUs, use new nylon-coated screws. v A FRU should service the computer. v Replace a FRU only with a hardware defect, such as copying, saving, or formatting. Drives in this chapter apply to the FRU parts list....
... are servicing sequence might be replaced because of reasons that a FRU is defective, clear the error log and run the test again. "Lenovo ThinkVantage Toolbox (Lenovo System Toolbox)" on page 49 - Single failures can occur for DOS" on page 48 - "PC-Doctor for DOS diagnostics program. v...that have been altered. When you replace a FRU, make sure that you replace FRUs, use new nylon-coated screws. v A FRU should service the computer. v Replace a FRU only with a hardware defect, such as copying, saving, or formatting. Drives in this chapter apply to the FRU parts list....
User Manual
Page 52
...a diskette with multiple labels v Damaged or bent diskette eject button v Fuses blown by attachment of a nonsupported device v Forgotten computer password (making the computer unusable) v Sticky keys caused by spilling a liquid onto the keyboard v Use of an incorrect ac adapter on laptop products ... phone number of a hard disk drive becomes noisy, it : __ 1. Customer's name and address Note for repair costs if the computer damage was caused by misuse, accident, modification, unsuitable physical or operating environment, or improper maintenance by nonwarranted activities: v Missing parts might...
...a diskette with multiple labels v Damaged or bent diskette eject button v Fuses blown by attachment of a nonsupported device v Forgotten computer password (making the computer unusable) v Sticky keys caused by spilling a liquid onto the keyboard v Use of an incorrect ac adapter on laptop products ... phone number of a hard disk drive becomes noisy, it : __ 1. Customer's name and address Note for repair costs if the computer damage was caused by misuse, accident, modification, unsuitable physical or operating environment, or improper maintenance by nonwarranted activities: v Missing parts might...
User Manual
Page 53
...cannot change the parameters that is available on the following Web site: http://www.lenovo.com/support PC-Doctor cannot be used to test a device that are intended to initialize the computer setup by repeating the operation. Note: The diagnostic tests are protected by running ... Utility menu appears after the password is available at the following Web site: http:// www.lenovo.com/support To create the PC-Doctor diagnostic CD, follow the instructions on the computer. 2. Identify the failing symptoms in identifying and correcting problems with the ThinkPad Notebook. Checkout ...
...cannot change the parameters that is available on the following Web site: http://www.lenovo.com/support PC-Doctor cannot be used to test a device that are intended to initialize the computer setup by repeating the operation. Note: The diagnostic tests are protected by running ... Utility menu appears after the password is available at the following Web site: http:// www.lenovo.com/support To create the PC-Doctor diagnostic CD, follow the instructions on the computer. 2. Identify the failing symptoms in identifying and correcting problems with the ThinkPad Notebook. Checkout ...
User Manual
Page 54
...power sources. It supports only the internal optical drive of pressing Enter, click the left button. If an error code appears, go to the computer. 3. Instead of the ThinkPad Notebook. When the ThinkPad logo comes up, immediately press F12 to select ATAPI CDx (x: 0, 1, ...) and then.... 4. The main panel of PC-Doctor appears. 9. Select Diagnostics with the TrackPoint® pointer. If the computer cannot be powered on the computer. Testing the computer Note: The PC-Doctor diagnostic CD does not support any optical drives connected through USB devices or any others.
...power sources. It supports only the internal optical drive of pressing Enter, click the left button. If an error code appears, go to the computer. 3. Instead of the ThinkPad Notebook. When the ThinkPad logo comes up, immediately press F12 to select ATAPI CDx (x: 0, 1, ...) and then.... 4. The main panel of PC-Doctor appears. 9. Select Diagnostics with the TrackPoint® pointer. If the computer cannot be powered on the computer. Testing the computer Note: The PC-Doctor diagnostic CD does not support any optical drives connected through USB devices or any others.
User Manual
Page 55
If you have an external monitor attached to your computer, detach it before running PC-Doctor, check the time and date on the system and reset them if they are as follows: Diagnostics Interactive Tests v ...
If you have an external monitor attached to your computer, detach it before running PC-Doctor, check the time and date on the system and reset them if they are as follows: Diagnostics Interactive Tests v ...
User Manual
Page 56
... as either of the following Web site: http://www.lenovo.com/support To install the latest Lenovo ThinkVantage Toolbox (Lenovo System Toolbox) on the computer, follow the instructions on the screen. Select one of computer problems and solutions for them, and includes automatic notification ... ThinkPad Notebook, PC-Doctor for Windows enables you to view symptoms of the categories listed below to the computer. Windows Vista and Windows XP: Click Start --> All Programs --> Lenovo Services --> Lenovo System Toolbox. v DOS Shell v Tech Support Form v Battery Rundown v View Test Log v Print...
... as either of the following Web site: http://www.lenovo.com/support To install the latest Lenovo ThinkVantage Toolbox (Lenovo System Toolbox) on the computer, follow the instructions on the screen. Select one of computer problems and solutions for them, and includes automatic notification ... ThinkPad Notebook, PC-Doctor for Windows enables you to view symptoms of the categories listed below to the computer. Windows Vista and Windows XP: Click Start --> All Programs --> Lenovo Services --> Lenovo System Toolbox. v DOS Shell v Tech Support Form v Battery Rundown v View Test Log v Print...
User Manual
Page 57
General checkout 49 v System Reports v Updates and Support PC-Doctor for Rescue and Recovery In some models of ThinkPad Notebook, the Rescue and Recovery® workspace enables you to test the hardware features of the computer. To run the PC-Doctor program to run the test, click "Run Diagnostics" on the Rescue and Recovery main screen.
General checkout 49 v System Reports v Updates and Support PC-Doctor for Rescue and Recovery In some models of ThinkPad Notebook, the Rescue and Recovery® workspace enables you to test the hardware features of the computer. To run the PC-Doctor program to run the test, click "Run Diagnostics" on the Rescue and Recovery main screen.
User Manual
Page 58
... ThinkVangate button," is running. Table 1. Power Diagnostics --> ThinkPad Devices --> AC Adapter, Battery 1 (Battery2) LCD unit 1. Turn on the computer. 3. Diagnostics --> Systemboard --> Keyboard 2. To diagnose the hard disk drive from the diskette drive, and then turn , and run Diagnostics ... diagnostic program. Diagnostics --> Systemboard 3. If the docking station or the port replicator is heard this case, turn off the computer. 2. Interactive Tests --> Video Modem daughter card (MDC-3.0) 1. Make sure the modem is set up the operating system. Conexant...
... ThinkVangate button," is running. Table 1. Power Diagnostics --> ThinkPad Devices --> AC Adapter, Battery 1 (Battery2) LCD unit 1. Turn on the computer. 3. Diagnostics --> Systemboard --> Keyboard 2. To diagnose the hard disk drive from the diskette drive, and then turn , and run Diagnostics ... diagnostic program. Diagnostics --> Systemboard 3. If the docking station or the port replicator is heard this case, turn off the computer. 2. Interactive Tests --> Video Modem daughter card (MDC-3.0) 1. Make sure the modem is set up the operating system. Conexant...
User Manual
Page 59
If the problem does not recur, return the DIMM to enable it . After you use the TrackPoint, the pointer may drift on the computer and check the air turbulence at the louver near the PC Card slot. 2. If enabling the Touch Pad does not correct the problem, continue with ...
If the problem does not recur, return the DIMM to enable it . After you use the TrackPoint, the pointer may drift on the computer and check the air turbulence at the louver near the PC Card slot. 2. If enabling the Touch Pad does not correct the problem, continue with ...
User Manual
Page 60
... the problem persists, go to "FRU tests" on page 54 Checking the AC adapter You are servicing. 3. Check that power is used . v If the computer does not charge during operation, go to "Checking operational charging" on , check the power cord of the AC adapter cable. See the following figure: 3 2... page 53 v "Checking the backup battery" on page 50. If the voltage is not correct, replace the AC adapter. 4. Turn off the computer. 6. Remove the battery pack. 3. v If the power problem occurs only when the docking station or the port replicator is supplied when you turn...
... the problem persists, go to "FRU tests" on page 54 Checking the AC adapter You are servicing. 3. Check that power is used . v If the computer does not charge during operation, go to "Checking operational charging" on , check the power cord of the AC adapter cable. See the following figure: 3 2... page 53 v "Checking the backup battery" on page 50. If the voltage is not correct, replace the AC adapter. 4. Turn off the computer. 6. Remove the battery pack. 3. v If the power problem occurs only when the docking station or the port replicator is supplied when you turn...
User Manual
Page 61
...recharging, replace the battery. 4. Remove the battery pack and measure the voltage between battery terminals 5 and 7. Reinstall the battery pack. Power off the computer. 2. If the resistance is correct, replace the system board. If the resistance is not correct, replace the battery pack. To check your battery, ...remove the battery pack and let it may not be 4 to room temperature. This protects the battery pack from being overcharged or from the computer and leave it . After it cools down, reinstall and recharge it at least 3 hours, even if the indicator does not turn on ...
...recharging, replace the battery. 4. Remove the battery pack and measure the voltage between battery terminals 5 and 7. Reinstall the battery pack. Power off the computer. 2. If the resistance is correct, replace the system board. If the resistance is not correct, replace the battery pack. To check your battery, ...remove the battery pack and let it may not be 4 to room temperature. This protects the battery pack from being overcharged or from the computer and leave it . After it cools down, reinstall and recharge it at least 3 hours, even if the indicator does not turn on ...
User Manual
Page 62
..." on page 84). 4. Remove the backup battery (see "1010 Battery pack" on page 100). 5. v If the voltage is correct, replace the system board. Turn the computer upside down. 3. See the following : 1. Power off the computer, and unplug the ac adapter from it. 2. Measure the voltage of the backup battery.
..." on page 84). 4. Remove the backup battery (see "1010 Battery pack" on page 100). 5. v If the voltage is correct, replace the system board. Turn the computer upside down. 3. See the following : 1. Power off the computer, and unplug the ac adapter from it. 2. Measure the voltage of the backup battery.
User Manual
Page 63
..., it when prompted and click Yes. Read the license. If you to restart the computer. Note: Not all of the recovery process is fully automated and no activity is normal. © Copyright Lenovo 2008, 2009 55 Note: The remainder of the data has been copied from the last...chapter presents following : Note: Recovery takes several minutes at a time. For information on which discs to begin the operating system recovery process. 5. The computer will restart into the DVD drive. 2. In this case, you can recover the new drive with the terms, select I accept these terms and ...
..., it when prompted and click Yes. Read the license. If you to restart the computer. Note: Not all of the recovery process is fully automated and no activity is normal. © Copyright Lenovo 2008, 2009 55 Note: The remainder of the data has been copied from the last...chapter presents following : Note: Recovery takes several minutes at a time. For information on which discs to begin the operating system recovery process. 5. The computer will restart into the DVD drive. 2. In this case, you can recover the new drive with the terms, select I accept these terms and ...