Service Guide
Page 4
... the general information in new editions. US Government Users Restricted Rights - First Edition (October 2006) This edition applies to the IBM® SurePOS Machine Type 4846, Models 545 and 565 and to you grant IBM a nonexclusive right to use or distribute the information in any obligation to all subsequent releases and modifications until otherwise indicated...
... the general information in new editions. US Government Users Restricted Rights - First Edition (October 2006) This edition applies to the IBM® SurePOS Machine Type 4846, Models 545 and 565 and to you grant IBM a nonexclusive right to use or distribute the information in any obligation to all subsequent releases and modifications until otherwise indicated...
Service Guide
Page 5
... 18 Diagnosing problems and troubleshooting 19 Researching the Knowledgebase 19 Preliminary checklist 19 Troubleshooting symptoms and actions 20 CMOS recovery 23 Chapter 3. Introducing the IBM SurePOS 500 Series Models 545 and 565 1 Models and features 2 Optional features 4 Connectors, power, and brightness controls 5 Supported operating systems 7 Understanding the display and ...15 Clearing the CMOS settings 15 Real-time clock and CMOS 16 Configuring the COM (communication) ports 16 Using the IBM Diagnostics for the SurePOS 500 Models 545 and 565 25 © Copyright...
... 18 Diagnosing problems and troubleshooting 19 Researching the Knowledgebase 19 Preliminary checklist 19 Troubleshooting symptoms and actions 20 CMOS recovery 23 Chapter 3. Introducing the IBM SurePOS 500 Series Models 545 and 565 1 Models and features 2 Optional features 4 Connectors, power, and brightness controls 5 Supported operating systems 7 Understanding the display and ...15 Clearing the CMOS settings 15 Real-time clock and CMOS 16 Configuring the COM (communication) ports 16 Using the IBM Diagnostics for the SurePOS 500 Models 545 and 565 25 © Copyright...
Service Guide
Page 6
... and settings 51 System-board battery - removing 59 PC card - removing and replacing 59 Video adapter card- Mounting the SurePOS 500 Models 545 and 565 65 Mounting the base plate on a countertop 67 Non-keyboard-integration tray mounting 70 Countertop with non-keyboard-integration...Assembly 4: Countertop non-keyboard integration tray and filler panels. . . . 102 iv Models 545 and 565 Hardware Service Guide Field replaceable parts 95 How to a cash drawer 89 Installing IBM 4610 SureMark Models TF6 or TF7 printers 91 Appendix A. Pictorial overview 26 Handling static-sensitive ...
... and settings 51 System-board battery - removing 59 PC card - removing and replacing 59 Video adapter card- Mounting the SurePOS 500 Models 545 and 565 65 Mounting the base plate on a countertop 67 Non-keyboard-integration tray mounting 70 Countertop with non-keyboard-integration...Assembly 4: Countertop non-keyboard integration tray and filler panels. . . . 102 iv Models 545 and 565 Hardware Service Guide Field replaceable parts 95 How to a cash drawer 89 Installing IBM 4610 SureMark Models TF6 or TF7 printers 91 Appendix A. Pictorial overview 26 Handling static-sensitive ...
Service Guide
Page 9
...Removing the speaker thumbscrew 62 39. Countertop with optional features 1 2. Full-size keyboard-integration tray on right side 71 45. IBM SurePOS 500 Series configuration with non-keyboard-integration tray mounting 70 44. Locating the top cover release latch 32 12. Removing the hard disk... bar 44 23. Opening the I /O tailgate cover 31 11. System-board battery 52 30. Sliding the fence off of integration tray, SurePOS 500, printer, and filler panels 73 48. Overview of the integration tray 72 47. Tablet connectors 5 3. Serial number location 11 5. CMOS ...
...Removing the speaker thumbscrew 62 39. Countertop with optional features 1 2. Full-size keyboard-integration tray on right side 71 45. IBM SurePOS 500 Series configuration with non-keyboard-integration tray mounting 70 44. Locating the top cover release latch 32 12. Removing the hard disk... bar 44 23. Opening the I /O tailgate cover 31 11. System-board battery 52 30. Sliding the fence off of integration tray, SurePOS 500, printer, and filler panels 73 48. Overview of the integration tray 72 47. Tablet connectors 5 3. Serial number location 11 5. CMOS ...
Service Guide
Page 10
.... 93 67. 4610 TF6 or TF7 cable routing 94 68. Dimensions of SurePOS Models 545 and 565 with 12-inch display 113 72. 54. Installing the keyboard-integration tray on a cash drawer 83 56. Installing the SurePOS 500 onto the integration tray 84 57. Installing the keyboard onto the integration tray 86...to the system unit 90 63. Dimensions of unit with counter top tray 111 70. Dimensions of SurePOS Models 545 and 565 with 15-inch display 114 viii Models 545 and 565 Hardware Service Guide Installing the distributed customer display onto the integration tray 87 61. Dimensions ...
.... 93 67. 4610 TF6 or TF7 cable routing 94 68. Dimensions of SurePOS Models 545 and 565 with 12-inch display 113 72. 54. Installing the keyboard-integration tray on a cash drawer 83 56. Installing the SurePOS 500 onto the integration tray 84 57. Installing the keyboard onto the integration tray 86...to the system unit 90 63. Dimensions of unit with counter top tray 111 70. Dimensions of SurePOS Models 545 and 565 with 15-inch display 114 viii Models 545 and 565 Hardware Service Guide Installing the distributed customer display onto the integration tray 87 61. Dimensions ...
Service Guide
Page 11
...connector-pin assignments 116 28. USB port connector-pin assignments 118 31. Assignments for 15-pin serial connector 121 37. Assignment of the SurePOS 500 Models 545 and 565 110 21. Assignment of tested and supported devices 9 10. E and P Models 3 3. Supported video resolutions in Windows..., frequency 115 24. Keyboard and mouse connector-pin assignments 119 33. Temperature, humidity, altitude limits 124 © Copyright IBM Corp. 2006 ix Summary of integrated customer-display connector pins 123 41. Countertop integration tray legend 73 17. Assignment of common...
...connector-pin assignments 116 28. USB port connector-pin assignments 118 31. Assignments for 15-pin serial connector 121 37. Assignment of the SurePOS 500 Models 545 and 565 110 21. Assignment of tested and supported devices 9 10. E and P Models 3 3. Supported video resolutions in Windows..., frequency 115 24. Keyboard and mouse connector-pin assignments 119 33. Temperature, humidity, altitude limits 124 © Copyright IBM Corp. 2006 ix Summary of integrated customer-display connector pins 123 41. Countertop integration tray legend 73 17. Assignment of common...
Service Guide
Page 21
... step-by-step information on installing the operating software for the product. v IBM Point of the following publications: v IBM SurePOS 500 Series Planning, Installation, and Operation Guide for Models 545 and 565, GA27-4330 This guide provides installation and setup information, including option...are attached to repair and maintain the IBM SurePOS® 500 Series Machine Type 4846, Models 545 and 565. About this guide This guide is for the IBM service representative to assist in maintaining and repairing the IBM SurePOS 500 Series Models 545 and 565. Who should read this guide...
... step-by-step information on installing the operating software for the product. v IBM Point of the following publications: v IBM SurePOS 500 Series Planning, Installation, and Operation Guide for Models 545 and 565, GA27-4330 This guide provides installation and setup information, including option...are attached to repair and maintain the IBM SurePOS® 500 Series Machine Type 4846, Models 545 and 565. About this guide This guide is for the IBM service representative to assist in maintaining and repairing the IBM SurePOS 500 Series Models 545 and 565. Who should read this guide...
Service Guide
Page 23
...limit the use of ports. everything from standard serial-attached devices to manage your restaurant or store efficiently. Introducing the IBM SurePOS 500 Series Models 545 and 565 Models and features 2 Optional features 4 Connectors, power, and brightness controls 5 Supported operating systems 7 ...management programs 9 Remote management 10 Compatible products 11 Locating the machine serial number 11 The IBM SurePOS 500 Series Models 545 and 565 (machine type 4846) enable you to provide fast, accurate customer service and to the Universal Serial Bus (USB)-attached devices.
...limit the use of ports. everything from standard serial-attached devices to manage your restaurant or store efficiently. Introducing the IBM SurePOS 500 Series Models 545 and 565 Models and features 2 Optional features 4 Connectors, power, and brightness controls 5 Supported operating systems 7 ...management programs 9 Remote management 10 Compatible products 11 Locating the machine serial number 11 The IBM SurePOS 500 Series Models 545 and 565 (machine type 4846) enable you to provide fast, accurate customer service and to the Universal Serial Bus (USB)-attached devices.
Service Guide
Page 24
... 565 summary Attribute Model 545 Model 565 Processor and FSB speed Intel 326 Celeron D 2.53GHz / 533MHz Chipset Intel 915GV/ICH6 BIOS AwardBIOS Main memory 512 MB (standard) to 119 mm long.) I/O ports and connectors 7 standard USB (3 display tablet, 4 tower rear) Mouse (rear) Keyboard (rear) 1, 12V ... of the following: 800x600 12.1 in TFT, High Bright 1024x768 15-in TFT (2 bulb) Touch IBM enhanced Infra-red Audio Not available AC97 compliant, Codec; Introducing the SurePOS 500 Models 545 and 565 Models and features Table 1 and Table 2 on page 3 for CRT with speaker kit,...
... 565 summary Attribute Model 545 Model 565 Processor and FSB speed Intel 326 Celeron D 2.53GHz / 533MHz Chipset Intel 915GV/ICH6 BIOS AwardBIOS Main memory 512 MB (standard) to 119 mm long.) I/O ports and connectors 7 standard USB (3 display tablet, 4 tower rear) Mouse (rear) Keyboard (rear) 1, 12V ... of the following: 800x600 12.1 in TFT, High Bright 1024x768 15-in TFT (2 bulb) Touch IBM enhanced Infra-red Audio Not available AC97 compliant, Codec; Introducing the SurePOS 500 Models 545 and 565 Models and features Table 1 and Table 2 on page 3 for CRT with speaker kit,...
Service Guide
Page 25
... or writing Green Left LED states: v Off - 10 Mb mode v On - 100 Mbit Right LED states v Off - Introducing the SurePOS 500 Models 545 and 565 Table 2. Introducing the IBM SurePOS 500 Series Models 545 and 565 3 Status indicators Status/power indicator HDD indicator Ethernet... On: Logic working correctly. No link v On - Network activity Chapter 1. E and P Models Model Number Description 4846-E45 System unit Model 545...
... or writing Green Left LED states: v Off - 10 Mb mode v On - 100 Mbit Right LED states v Off - Introducing the SurePOS 500 Models 545 and 565 Table 2. Introducing the IBM SurePOS 500 Series Models 545 and 565 3 Status indicators Status/power indicator HDD indicator Ethernet... On: Logic working correctly. No link v On - Network activity Chapter 1. E and P Models Model Number Description 4846-E45 System unit Model 545...
Service Guide
Page 26
...for printer and keyboard v Countertop integration tray for single station printer, non-keyboard v Wide cash drawer integration kit for the SurePOS 500: v Memory: - 512 MB DDR2 (standard) - 1 GB DDR2 v Displays: - excluding the exposed connector) v Side cover to accommodate PC Card antennas ...with lengths up to 119 mm 4 Models 545 and 565 Hardware Service Guide Distributed APA - 12-in LCD v MSR: - 3-track - Distributed 2x20 - Introducing the SurePOS 500 Models 545 ...
...for printer and keyboard v Countertop integration tray for single station printer, non-keyboard v Wide cash drawer integration kit for the SurePOS 500: v Memory: - 512 MB DDR2 (standard) - 1 GB DDR2 v Displays: - excluding the exposed connector) v Side cover to accommodate PC Card antennas ...with lengths up to 119 mm 4 Models 545 and 565 Hardware Service Guide Distributed APA - 12-in LCD v MSR: - 3-track - Distributed 2x20 - Introducing the SurePOS 500 Models 545 ...
Service Guide
Page 27
Chapter 1. Introducing the IBM SurePOS 500 Series Models 545 and 565 5 Introducing the SurePOS 500 Models 545 and 565 Connectors, power, and brightness controls Figure 2 and Table 4 identifies the controls and tablet connectors. Tablet connectors Table 4. and plus +) Power button Figure 3 on page 6 and Table 5 on page 6 identifies the rear connectors. Controls and connectors Reference A BCF D E G H I HG F E Figure 2. AB C D I Description MSR port USB connectors Tablet cable connector Touch cable connector (located behind door) LCD brightness controls (minus -
Chapter 1. Introducing the IBM SurePOS 500 Series Models 545 and 565 5 Introducing the SurePOS 500 Models 545 and 565 Connectors, power, and brightness controls Figure 2 and Table 4 identifies the controls and tablet connectors. Tablet connectors Table 4. and plus +) Power button Figure 3 on page 6 and Table 5 on page 6 identifies the rear connectors. Controls and connectors Reference A BCF D E G H I HG F E Figure 2. AB C D I Description MSR port USB connectors Tablet cable connector Touch cable connector (located behind door) LCD brightness controls (minus -
Service Guide
Page 28
Rear view of input/output available on all models Table 5. Introducing the SurePOS 500 Models 545 and 565 J K L MN A B C D 24v 12v 3A 3B Ethernet D B F E C A O P Q R S T Figure 3. Rear connectors Reference Description J Serial ports (3), non-powered K 12V serial L VGA M Keyboard Icon N Mouse O, P Q Cash drawer connectors (2 each rated 24 V, 25 mA continuous) Ethernet 3A, 3B R Powered 24V rated for 3A continuous S Powered 12V T USB 2.0 ports (4) 6 Models 545 and 565 Hardware Service Guide
Rear view of input/output available on all models Table 5. Introducing the SurePOS 500 Models 545 and 565 J K L MN A B C D 24v 12v 3A 3B Ethernet D B F E C A O P Q R S T Figure 3. Rear connectors Reference Description J Serial ports (3), non-powered K 12V serial L VGA M Keyboard Icon N Mouse O, P Q Cash drawer connectors (2 each rated 24 V, 25 mA continuous) Ethernet 3A, 3B R Powered 24V rated for 3A continuous S Powered 12V T USB 2.0 ports (4) 6 Models 545 and 565 Hardware Service Guide
Service Guide
Page 29
... supports only one extra attached LCD: v DOS: Single; the onboard LCD is not supported. Introducing the IBM SurePOS 500 Series Models 545 and 565 7 SurePOS 500 Models 545 and 565 supported operating systems Supported operating system Support for Point of Sale application drivers (MSRs, customer displays,... Windows XP: Clone (default), twin v WEPOS: Clone (default), twin The onboard LCD and one display device. Introducing the SurePOS 500 Models 545 and 565 Supported operating systems Table 6 describes the operating system support: Table 6. Only DOS full screen mode supported due to as...
... supports only one extra attached LCD: v DOS: Single; the onboard LCD is not supported. Introducing the IBM SurePOS 500 Series Models 545 and 565 7 SurePOS 500 Models 545 and 565 supported operating systems Supported operating system Support for Point of Sale application drivers (MSRs, customer displays,... Windows XP: Clone (default), twin v WEPOS: Clone (default), twin The onboard LCD and one display device. Introducing the SurePOS 500 Models 545 and 565 Supported operating systems Table 6 describes the operating system support: Table 6. Only DOS full screen mode supported due to as...
Service Guide
Page 30
...; External display must be the same resolution as onboard LCD Onboard LCD + Add-in . 640 x 480, 720 x 480, 800 x 600, 960 x 540, 1024 x 768 8 Models 545 and 565 Hardware Service Guide Introducing the SurePOS 500 Models 545 and 565 Table 7. different/independent data on onboard LCD only;
...; External display must be the same resolution as onboard LCD Onboard LCD + Add-in . 640 x 480, 720 x 480, 800 x 600, 960 x 540, 1024 x 768 8 Models 545 and 565 Hardware Service Guide Introducing the SurePOS 500 Models 545 and 565 Table 7. different/independent data on onboard LCD only;
Service Guide
Page 31
... exclusive for tested devices. CANPOS MSR option is not supported. Introducing the IBM SurePOS 500 Series Models 545 and 565 9 however, no testing was performed to low-level information. Headphone/microphone v IBM or equivalent Yes Notes: 1. System management This section describes the types of... keyboard (See note 2.) Yes for USB devices No for PS/2 devices PC Card v See the IBM web site Yes (www.ibm.com/solutions/retail/ store/) for SurePOS 500 Models 545 and 565. 3. Assumes device natively supports hot plugging and can be accessed are the BIOS level, processor...
... exclusive for tested devices. CANPOS MSR option is not supported. Introducing the IBM SurePOS 500 Series Models 545 and 565 9 however, no testing was performed to low-level information. Headphone/microphone v IBM or equivalent Yes Notes: 1. System management This section describes the types of... keyboard (See note 2.) Yes for USB devices No for PS/2 devices PC Card v See the IBM web site Yes (www.ibm.com/solutions/retail/ store/) for SurePOS 500 Models 545 and 565. 3. Assumes device natively supports hot plugging and can be accessed are the BIOS level, processor...
Service Guide
Page 32
Introducing the SurePOS 500 Models 545 and 565 RDM (Remote Deployment Manager) and IBM Director. APM is supported on LAN in the CMOS Setup Utility program. ACPI is a component of IBM Store Integration Framework that allow the operating system, applications, and BIOS to work together to support the ... of software that simplifies the delivery of new consumer-facing devices in stores to reduce power consumption. Remote management The SurePOS 500 Models 545 and 565 supports remote system management over the local area network (LAN) through the 10/100-Mbps Ethernet feature. For...
Introducing the SurePOS 500 Models 545 and 565 RDM (Remote Deployment Manager) and IBM Director. APM is supported on LAN in the CMOS Setup Utility program. ACPI is a component of IBM Store Integration Framework that allow the operating system, applications, and BIOS to work together to support the ... of software that simplifies the delivery of new consumer-facing devices in stores to reduce power consumption. Remote management The SurePOS 500 Models 545 and 565 supports remote system management over the local area network (LAN) through the 10/100-Mbps Ethernet feature. For...
Service Guide
Page 33
... to the tablet size label. Introducing the IBM SurePOS 500 Series Models 545 and 565 11 Introducing the SurePOS 500 Models 545 and 565 Compatible products You can use the following products with the SurePOS 500: v 4610 SureMark Single Station Thermal Printer (RS-232 models) v 4610 SureMark Printer v 4820 SurePoint Solution Terminal v IBM point-of-sale USB devices v Original equipment...
... to the tablet size label. Introducing the IBM SurePOS 500 Series Models 545 and 565 11 Introducing the SurePOS 500 Models 545 and 565 Compatible products You can use the following products with the SurePOS 500: v 4610 SureMark Single Station Thermal Printer (RS-232 models) v 4610 SureMark Printer v 4820 SurePoint Solution Terminal v IBM point-of-sale USB devices v Original equipment...
Service Guide
Page 37
... options to set, change, or clear the system password. Set Password Use the password options menu to their default configuration. Clearing the CMOS settings The SurePOS 500 uses battery-backed CMOS memory to the memory sockets.) 4. If the CMOS memory becomes corrupted and the system does not boot, you restart the system...
... options to set, change, or clear the system password. Set Password Use the password options menu to their default configuration. Clearing the CMOS settings The SurePOS 500 uses battery-backed CMOS memory to the memory sockets.) 4. If the CMOS memory becomes corrupted and the system does not boot, you restart the system...
Service Guide
Page 38
... the 4846 product uses a unique I /O on prior systems, if the BIOS supports booting from a memory key. The IBM SurePOS 500 Series Operating System Installation Guide for the location of port resources. Access the IBM Retail Store Solutions Web site at: www.ibm.com/solutions/ retail/store/support. 3. removing and replacing" on the IBM Diagnostics for the SurePOS 500 Models 545...
... the 4846 product uses a unique I /O on prior systems, if the BIOS supports booting from a memory key. The IBM SurePOS 500 Series Operating System Installation Guide for the location of port resources. Access the IBM Retail Store Solutions Web site at: www.ibm.com/solutions/ retail/store/support. 3. removing and replacing" on the IBM Diagnostics for the SurePOS 500 Models 545...