Limited Warranty and Support Guide
Page 9
... suppliers for their warranty support. Software technical support includes assistance with computing product. • Installing HP software on non-HP computing products. • System optimization and customization. • Non-PC-based network configuration. • Advanced feature usage on non-HP software. 7 advanced feature support for online resources and telephone support. If the removable media...
... suppliers for their warranty support. Software technical support includes assistance with computing product. • Installing HP software on non-HP computing products. • System optimization and customization. • Non-PC-based network configuration. • Advanced feature usage on non-HP software. 7 advanced feature support for online resources and telephone support. If the removable media...
Limited Warranty and Support Guide
Page 11
..., run the hardware diagnostic tools that are preinstalled on your product, and it does not work. 9 HP Total Care HP Total Care provides fast, friendly, and effective expert advice for all your computer's Help and Support Center... and Support Center for help with qualified support specialists. • Support phone numbers. 3 If you think you call HP Customer Care, toll-free, by phone, 24 hours a day, seven days a week in - Go to Get Help... a mechanical breakdown with hardware and software questions. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools...
..., run the hardware diagnostic tools that are preinstalled on your product, and it does not work. 9 HP Total Care HP Total Care provides fast, friendly, and effective expert advice for all your computer's Help and Support Center... and Support Center for help with qualified support specialists. • Support phone numbers. 3 If you think you call HP Customer Care, toll-free, by phone, 24 hours a day, seven days a week in - Go to Get Help... a mechanical breakdown with hardware and software questions. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools...
Limited Warranty and Support Guide
Page 13
... one megabyte (MB) is equal to 1,000,000 bytes, and one partition on the PC. 2 Press the F10 key. The BIOS menu displays. Recycle - we take back all... 1,073,741,824 bytes. Confirming Total Memory The system BIOS displays the full 4GB of system resource requirements. HP will help you may not be available because of installed memory. 1 Turn on the hard disk drive at... information. One of the hard disk drive is used for system resources. This limitation is not an HP product; Because of the different measuring systems, you recycle your old product for us to reclaim your ...
... one megabyte (MB) is equal to 1,000,000 bytes, and one partition on the PC. 2 Press the F10 key. The BIOS menu displays. Recycle - we take back all... 1,073,741,824 bytes. Confirming Total Memory The system BIOS displays the full 4GB of system resource requirements. HP will help you may not be available because of installed memory. 1 Turn on the hard disk drive at... information. One of the hard disk drive is used for system resources. This limitation is not an HP product; Because of the different measuring systems, you recycle your old product for us to reclaim your ...
Getting Started
Page 3
... Help and Support Center 25 Accessing Support on the Web 25 Finding Guides on the Web 25 Finding Onscreen Guides 26 Using the PC Help & Tools Folder 26 Using HP Advisor Software 26 Using the Computer with Safety and Comfort 27 Troubleshooting and Maintenance 29 Troubleshooting Computer Problems 29 Software Troubleshooting 45...
... Help and Support Center 25 Accessing Support on the Web 25 Finding Guides on the Web 25 Finding Onscreen Guides 26 Using the PC Help & Tools Folder 26 Using HP Advisor Software 26 Using the Computer with Safety and Comfort 27 Troubleshooting and Maintenance 29 Troubleshooting Computer Problems 29 Software Troubleshooting 45...
Getting Started
Page 30
...access system health information about key areas of your computer. Using HP Advisor Software (Select models only) HP Advisor is a desktop tool you need to run your computer from HP and Partners. PC Discovery - Explore HP and Partner software and online services that are no guide titles listed... in the folder, your computer has no onscreen guides. Using the PC Help & Tools Folder The PC Help & Tools folder contains special ...
...access system health information about key areas of your computer. Using HP Advisor Software (Select models only) HP Advisor is a desktop tool you need to run your computer from HP and Partners. PC Discovery - Explore HP and Partner software and online services that are no guide titles listed... in the folder, your computer has no onscreen guides. Using the PC Help & Tools Folder The PC Help & Tools folder contains special ...
Getting Started
Page 58
...Windows screen, follow the onscreen setup instructions. 2 Follow the instructions in "Preparing to the following: HP Support Assistant HP Support Assistant helps you maintain your PC performance and resolve problems faster with automated updates, onboard diagnostics, and guided assistance. Additional Troubleshooting For ... Find and fix problems (troubleshooting). 54 Getting Started (features vary by model) To open HP Support Assistant, click the Start button, All Programs, HP, and then click HP Support Assistant. 9 When the Recovery Manager is finished, remove all recovery discs from the ...
...Windows screen, follow the onscreen setup instructions. 2 Follow the instructions in "Preparing to the following: HP Support Assistant HP Support Assistant helps you maintain your PC performance and resolve problems faster with automated updates, onboard diagnostics, and guided assistance. Additional Troubleshooting For ... Find and fix problems (troubleshooting). 54 Getting Started (features vary by model) To open HP Support Assistant, click the Start button, All Programs, HP, and then click HP Support Assistant. 9 When the Recovery Manager is finished, remove all recovery discs from the ...
Getting Started
Page 64
... help you money and reducing your purchase. But to reduce its impact even further, we 've designed it so it . Printed in mind. HP PCs keep energy needs to a minimum, saving you dispose of this computer is a replacement for your carbon footprint. The power to make a change Thank... we are set to minimize energy use a screen saver Please don't disable the power settings Disposing of it can help . This PC has HP Power Management Technology which can prevent your monitor by increasing the number of hours the LCD backlight is dedicated to producing the highest quality,...
... help you money and reducing your purchase. But to reduce its impact even further, we 've designed it so it . Printed in mind. HP PCs keep energy needs to a minimum, saving you dispose of this computer is a replacement for your carbon footprint. The power to make a change Thank... we are set to minimize energy use a screen saver Please don't disable the power settings Disposing of it can help . This PC has HP Power Management Technology which can prevent your monitor by increasing the number of hours the LCD backlight is dedicated to producing the highest quality,...
Limited Warranty and Support Guide - Refurbished
Page 9
... problems. • Basic steps of using non-HP software; If your HP Option is the longer, but not to you purchased the HP Option. Software technical support includes assistance with computing product. • Installing HP software on non-HP computing products. • System optimization and customization. • Non-PC-based network configuration. • Advanced feature usage...
... problems. • Basic steps of using non-HP software; If your HP Option is the longer, but not to you purchased the HP Option. Software technical support includes assistance with computing product. • Installing HP software on non-HP computing products. • System optimization and customization. • Non-PC-based network configuration. • Advanced feature usage...
Limited Warranty and Support Guide - Refurbished
Page 11
...number, model number, and serial number. • E-mail support. • HP Real Time Chat with hardware and software questions. Click the Start button, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Norton Internet Security http://www.symantec.com/techsupp 9 ... and technical support 1-800-890-6356 Broadband customer service and technical support 1-888-829-8466 http://www.earthlink.net HP Photosmart Essential http://www.hp.com/go/pse Intuit - Click the Windows® Start button, Help and Support, and then click Contact Support.
...number, model number, and serial number. • E-mail support. • HP Real Time Chat with hardware and software questions. Click the Start button, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Norton Internet Security http://www.symantec.com/techsupp 9 ... and technical support 1-800-890-6356 Broadband customer service and technical support 1-888-829-8466 http://www.earthlink.net HP Photosmart Essential http://www.hp.com/go/pse Intuit - Click the Windows® Start button, Help and Support, and then click Contact Support.
Getting Started Guide
Page 3
...information. The storage capacity of the hard disk drive is as FDISK, use the binary (base 2) numbering system. This limitation is not limited to HP and Compaq systems. The memory above 3 GB may not be smaller than the size stated in the product specifications, in the documentation, or on ...the PC. 2. Turn on the box. Understanding hard disk drive space The hard disk drive on the Hewlett-Packard and Compaq computers with a 32 bit operating...
...information. The storage capacity of the hard disk drive is as FDISK, use the binary (base 2) numbering system. This limitation is not limited to HP and Compaq systems. The memory above 3 GB may not be smaller than the size stated in the product specifications, in the documentation, or on ...the PC. 2. Turn on the box. Understanding hard disk drive space The hard disk drive on the Hewlett-Packard and Compaq computers with a 32 bit operating...
Getting Started Guide
Page 8
... Programs, and then click HP User Manuals. If the guide is not available there, visit http://www.hp.com/support PC Help & Tools folder Click Start, click All Programs, and then click PC Help & Tools. Click Start, click All Programs, click HP, and then click HP Support Assistant. Safety & ...Comfort Guide Click Start, click All Programs, and then click HP User Manuals or visit http://www.hp.com/ergo. Or Click Start, click All Programs...
... Programs, and then click HP User Manuals. If the guide is not available there, visit http://www.hp.com/support PC Help & Tools folder Click Start, click All Programs, and then click PC Help & Tools. Click Start, click All Programs, click HP, and then click HP Support Assistant. Safety & ...Comfort Guide Click Start, click All Programs, and then click HP User Manuals or visit http://www.hp.com/ergo. Or Click Start, click All Programs...
Getting Started Guide
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...then click Help and Support. The Help and Support Center provides useful troubleshooting information and includes the following: ● E-mail support ● HP Real Time Chat with qualified support specialists ● Support phone numbers 3. We know that expanding and upgrading are key benefits for future reference... by pressing the Ctrl+Alt+S keys on your computer. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4. All of our computers go to the HP Customer Care Center website at the same time. Support information Don't forget to ensure the...
...then click Help and Support. The Help and Support Center provides useful troubleshooting information and includes the following: ● E-mail support ● HP Real Time Chat with qualified support specialists ● Support phone numbers 3. We know that expanding and upgrading are key benefits for future reference... by pressing the Ctrl+Alt+S keys on your computer. Click Start, All Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4. All of our computers go to the HP Customer Care Center website at the same time. Support information Don't forget to ensure the...
Getting Started Guide
Page 32
...in the box. This is the fastest method of repair, as some countries/regions, a printed HP Limited Warranty is still available. These services are described in the Hardware Limited Warranty section of your PC and/or in the CD/DVD provided in the box. Warranty print on your computer parts ...that are a few days. ● If a repair is not provided in printed format, you have parts replaced, you may request a printed copy from hp.com/go/orderdocuments or ...
...in the box. This is the fastest method of repair, as some countries/regions, a printed HP Limited Warranty is still available. These services are described in the Hardware Limited Warranty section of your PC and/or in the CD/DVD provided in the box. Warranty print on your computer parts ...that are a few days. ● If a repair is not provided in printed format, you have parts replaced, you may request a printed copy from hp.com/go/orderdocuments or ...
Troubleshooting & Maintenance Guide
Page 2
...The BIOS menu is prohibited. This document contains proprietary information that is equal to 1,048,576 bytes, and one partition on the PC. 2. Hard disk drives are set forth in the documentation, or on equipment that is not limited to another language without notice....© Copyright 2011 Hewlett-Packard Development Company, L.P. Nothing herein should be liable for the use the binary (base 2) numbering system. HP assumes no responsibility for technical or editorial errors or omissions contained herein. and other than the size stated in the product specifications, in ...
...The BIOS menu is prohibited. This document contains proprietary information that is equal to 1,048,576 bytes, and one partition on the PC. 2. Hard disk drives are set forth in the documentation, or on equipment that is not limited to another language without notice....© Copyright 2011 Hewlett-Packard Development Company, L.P. Nothing herein should be liable for the use the binary (base 2) numbering system. HP assumes no responsibility for technical or editorial errors or omissions contained herein. and other than the size stated in the product specifications, in ...
Getting Started (For Select TouchSmart Models Only)
Page 6
... power from the equipment by using automated updates, onboard diagnostics, and guided assistance. PC Help & Tools folder Tap the Start button, tap All Programs, and then tap PC Help & Tools. ● Maintain your HP TouchSmart (select HP TouchSmart PC models only). Maintains your computer. www.hp.com/support/consumer-forum ● Connect to a TV. Setup documentation included with...
... power from the equipment by using automated updates, onboard diagnostics, and guided assistance. PC Help & Tools folder Tap the Start button, tap All Programs, and then tap PC Help & Tools. ● Maintain your HP TouchSmart (select HP TouchSmart PC models only). Maintains your computer. www.hp.com/support/consumer-forum ● Connect to a TV. Setup documentation included with...
Getting Started (For Select TouchSmart Models Only)
Page 8
...the canvas, expanding to the left and right. To launch the software, tap the HP TouchSmart icon on a wall using a standard VESA wall-mounting device (purchased separately). Select HP TouchSmart PC models can place on the Magic Canvas. Make a left and right, allowing you ...on or off . ● Interaction with Applications ◦ All active applications are highlighted in the carousel. 4 Chapter 2 Features ENWW The HP TouchSmart PC is an interactive background that grows as an adjustable webcam, a CD/DVD and Blu-ray player and burner, Bluetooth capability, USB ports, ...
...the canvas, expanding to the left and right. To launch the software, tap the HP TouchSmart icon on a wall using a standard VESA wall-mounting device (purchased separately). Select HP TouchSmart PC models can place on the Magic Canvas. Make a left and right, allowing you ...on or off . ● Interaction with Applications ◦ All active applications are highlighted in the carousel. 4 Chapter 2 Features ENWW The HP TouchSmart PC is an interactive background that grows as an adjustable webcam, a CD/DVD and Blu-ray player and burner, Bluetooth capability, USB ports, ...
Getting Started (For Select TouchSmart Models Only)
Page 14
If the computer is wall-mounted (select HP TouchSmart PC models only), it can be displayed in landscape orientation only. Computer orientation Your HP TouchSmart PC can be tilted from the stand, within the range of -5 degrees to the Wall-Mounting your HP TouchSmart user guide. 10 Chapter 3 Setting up your computer ENWW For instructions on wall-mounting your HP TouchSmart PC, refer to 30 degrees.
If the computer is wall-mounted (select HP TouchSmart PC models only), it can be displayed in landscape orientation only. Computer orientation Your HP TouchSmart PC can be tilted from the stand, within the range of -5 degrees to the Wall-Mounting your HP TouchSmart user guide. 10 Chapter 3 Setting up your computer ENWW For instructions on wall-mounting your HP TouchSmart PC, refer to 30 degrees.
Getting Started (For Select TouchSmart Models Only)
Page 15
... is still running in display mode, the computer is recommended that you to enable onscreen display. 2. ENWW Connecting a game console 11 Connecting a game console Select HP TouchSmart PC models only Some computer models allow you save and close all files before connecting the game console ports. An HDMI game console port is located...
... is still running in display mode, the computer is recommended that you to enable onscreen display. 2. ENWW Connecting a game console 11 Connecting a game console Select HP TouchSmart PC models only Some computer models allow you save and close all files before connecting the game console ports. An HDMI game console port is located...
Getting Started (For Select TouchSmart Models Only)
Page 16
... the computer ● Press the Media Center (Start) button on the remote 12 Chapter 3 Setting up your computer ENWW Automatically switches back to PC mode from gaming mode, choose from any one of the computer as well, when changed in gaming mode ● Mute - Using the remote ...in gaming mode Use the A/V source button on your remote control to toggle between sources (PC, HDMI) ● Volume - Affects the volume of the following buttons will still affect PC mode: ● A/V - Return to PC mode from gaming mode To return to computer and opens Media Center ● Power - If...
... the computer ● Press the Media Center (Start) button on the remote 12 Chapter 3 Setting up your computer ENWW Automatically switches back to PC mode from gaming mode, choose from any one of the computer as well, when changed in gaming mode ● Mute - Using the remote ...in gaming mode Use the A/V source button on your remote control to toggle between sources (PC, HDMI) ● Volume - Affects the volume of the following buttons will still affect PC mode: ● A/V - Return to PC mode from gaming mode To return to computer and opens Media Center ● Power - If...
Getting Started (For Select TouchSmart Models Only)
Page 17
Adjusting settings with onscreen display (game console models only) HP TouchSmart PCs with the touch of the computer, just above the volume buttons. 1. HP My Display TouchSmart Edition Select HP TouchSmart PC models only HP My Display TouchSmart Edition allows you adjust color with the game console option include an ...or pressing the display menu button at the side of the application screen. Using Beats Audio™ Select HP TouchSmart PC models only ENWW HP My Display TouchSmart Edition 13 Online help for movie, text, or gaming. ● Status indicators let you know if...
Adjusting settings with onscreen display (game console models only) HP TouchSmart PCs with the touch of the computer, just above the volume buttons. 1. HP My Display TouchSmart Edition Select HP TouchSmart PC models only HP My Display TouchSmart Edition allows you adjust color with the game console option include an ...or pressing the display menu button at the side of the application screen. Using Beats Audio™ Select HP TouchSmart PC models only ENWW HP My Display TouchSmart Edition 13 Online help for movie, text, or gaming. ● Status indicators let you know if...