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Start Here - Page 2
... refund subject to http://www.hp.com/support, and select your computer. First Edition: August 2015
Document Part Number: 830252-001
Product notice
This guide describes features that are available in the express warranty statements accompanying such products and services. This computer may not be liable for HP products and services are set forth in all features are...
Start Here - Page 5
Go to http://www.hp.com/ support, and select your computer hardware and software, see the User Guide. Select Drivers & Downloads, and then follow the on-screen instructions.
1 These new features include the following: ● Enhanced Start menu ● Shut down from the Start menu ● Improved search options ● Enhanced backup and ...
Start Here - Page 7
...; If your computer model. ● Use HP Recovery Manager to reinstall the original operating system in the taskbar search box, and then select the HP Support Assistant app.
‒ or - Creating recovery media and backups 3
NOTE: If storage is 32 GB or less, Microsoft System Restore is corrupted or has been replaced. Creating HP Recovery media...
User Guide 1 - Page 2
... may apply over time for technical or editorial errors or omissions contained herein. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to most products. Then select User Guides.
Some features may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to be construed as constituting an additional...
User Guide 1 - Page 9
... only)
For HP support, go to http://www.hp.com/support, and follow the instructions to find additional troubleshooting help from Go to http://www.hp.com/support/consumer-forum. See Maintaining your product.
computer hardware and software issues
● Find electronic user guides and specifications for your computer model
To access the latest user guides or manuals for your product...
User Guide 1 - Page 12
.../ergo. Shut down command. To access the latest user guides or manuals for your product, go to save your eyes. Be sure to http://www.hp.com/support, and follow the steps below. 1. Follow the software manufacturer's directions to your work habits for indoor viewing. Installing copied software could result in the computer box for...
User Guide 1 - Page 15
...set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ On the taskbar, right-click the network status icon, and then select Open Network & Internet settings...point. ● HP Mobile Broadband Module-Gives you get connected to that world. But even at the factory. Mobile network operators install base stations (...
User Guide 1 - Page 17
... under the Location setting. ▲ Type location in support for Wi-Fi ...provides short-range wireless communications that replace the physical cable connections that is ...HP Mobile Broadband (select products only)
Your HP Mobile Broadband computer has built-in the taskbar search box, select Location privacy settings, and then select a setting. If the SIM card is enabled under the service...
User Guide 1 - Page 30
... box, and then select Windows Update
settings. 2.
To update drivers: 1. Type support in a secondary hard drive bay (select products only) is parked. On the Downloads and updates page, make the selection for updates and follow the instructions. Select My notebook, select the Updates tab, and then select Check for updates. Updating programs and drivers
HP recommends that the drive in...
User Guide 1 - Page 33
... on your computer can use . Windows critical security updates Updates to add both a password and a 4-digit PIN, and then enroll your system and its data from unauthorized access. Unauthorized access to data and ongoing threats to Setup Utility, BIOS settings, and other system identification information
Administrator password
Computer viruses
Antivirus software
The free trial antivirus...
User Guide 1 - Page 38
...Select the startup items that was installed.
Software troubleshooting
Table 8-8 Software symptoms and solutions
Symptom
Possible solution
To resolve general software problems, try these steps.
Type device manager in the taskbar search box, and then select System Configuration. or -
30 Chapter 8 Troubleshooting See "Updating device drivers" in use . See "Software program and...
User Guide 1 - Page 41
...
To install HP PC Hardware Diagnostics Windows, follow these steps: ▲ Navigate to the folder on -screen instructions to select the
specific Windows diagnostics version to be necessary to download the software to the selected location. HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to http://www.hp.com/support. 2. or...
User Guide 1 - Page 43
... is a firmware (BIOS) feature that can be necessary to select and download the specific UEFI
Diagnostics version for use.
To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps: 1. Go to http://www.hp.com/support. 2. Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in...
User Guide 1 - Page 54
....
46 Chapter 14 Support information
HP Support Assistant provides useful troubleshooting and diagnostics information and includes the following information handy: ● Model number ● Product number ● Serial number ● Software build number ● Operating system ● Purchase date Please take a moment to http://www.hp.com/support. HP service center locations
●...
User Guide 1 - Page 55
... and Technical Support guide. These services are described in a few days. (This option may not be done first before you set up your system and turning it only after you attempted to upgrade your new computer. By breaking the security seal on the back of repair, because many
times HP can send the part directly to have parts replaced, you...
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