Microsoft Windows Event ID and SNMP Traps Reference Guide for use with SmartStart version 8.25
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... Event ID: 1121 (Hex)0x84350461 (cpqstmsg.dll) Log Severity: Warning (2) Event Title: IDE Drive Status Degraded. For detailed information on a component replacement, see the appropriate Maintenance and Service Guide. Log Message: The IDE drive %4 has returned to normal operating condition." User Action: None. Supporting SNMP Trap Data: • sysName • cpqHoTrapFlags • cpqIdeIdentIndex...
... Event ID: 1121 (Hex)0x84350461 (cpqstmsg.dll) Log Severity: Warning (2) Event Title: IDE Drive Status Degraded. For detailed information on a component replacement, see the appropriate Maintenance and Service Guide. Log Message: The IDE drive %4 has returned to normal operating condition." User Action: None. Supporting SNMP Trap Data: • sysName • cpqHoTrapFlags • cpqIdeIdentIndex...
ProLiant Essentials Foundation Pack Installation Guide
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..., Management, and ProLiant Firmware Maintenance. • HP is proactive in the express warranty statements accompanying such products and services. Review the support matrix on the hardware installation and configuration poster. 1. After installing the OS, insert the SmartStart CD and install the operating system-specific PSP onto the server. HP ProLiant Essentials Foundation Pack Installation Guide © Copyright 2002...
..., Management, and ProLiant Firmware Maintenance. • HP is proactive in the express warranty statements accompanying such products and services. Review the support matrix on the hardware installation and configuration poster. 1. After installing the OS, insert the SmartStart CD and install the operating system-specific PSP onto the server. HP ProLiant Essentials Foundation Pack Installation Guide © Copyright 2002...
Important Safety Information - For Server, Storage, Power, Networking, and Rack Products
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...electric shock hazards, do not plug telephone or telecommunications connectors into this enclosure. Observe all maintenance, upgrades, and servicing to qualified personnel. Do not open this guide. Refer all warnings on an RJ-45 receptacle indicates a Network Interface Connection. The area... all precautions included in this enclosure. English 1-1 Important Safety Information For Server, Storage, Power, Networking, and Rack Products Read Before Installing Product Retain and follow all servicing to qualified personnel. The potential for any of the following symbols may be...
...electric shock hazards, do not plug telephone or telecommunications connectors into this enclosure. Observe all maintenance, upgrades, and servicing to qualified personnel. Do not open this guide. Refer all warnings on an RJ-45 receptacle indicates a Network Interface Connection. The area... all precautions included in this enclosure. English 1-1 Important Safety Information For Server, Storage, Power, Networking, and Rack Products Read Before Installing Product Retain and follow all servicing to qualified personnel. The potential for any of the following symbols may be...
HP ProLiant Servers Troubleshooting Guide
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... ...78 Firmware maintenance...79 Types of ROM...79 Verifying firmware versions...80 Updating firmware ...81 Unsupported processor stepping with Intel® processors 83 Unsupported processor stepping with AMD processors 84 HP resources for troubleshooting 85 Online resources ...85 HP Technical Support website ...85 HP Guided Troubleshooting website 85 Server documentation ...85 White papers...85 Service notifications ...85...
... ...78 Firmware maintenance...79 Types of ROM...79 Verifying firmware versions...80 Updating firmware ...81 Unsupported processor stepping with Intel® processors 83 Unsupported processor stepping with AMD processors 84 HP resources for troubleshooting 85 Online resources ...85 HP Technical Support website ...85 HP Guided Troubleshooting website 85 Server documentation ...85 White papers...85 Service notifications ...85...
HP ProLiant Servers Troubleshooting Guide
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...TPM information to Remote ROM flash problems (on page 62) • Added Service Essentials Remote Support Pack to Software tools and solutions (on page 64) • Added TPM information to Firmware maintenance (on page 79) • Updated the ADU error messages (on page ... 72) o HP Smart Update Manager (on page 77) • Improved firmware maintenance (on page 79): o Added new technology o Expanded existing information o Added new firmware update procedures for unsupported processor stepping 375445-xx5 (June 2006) The fifth edition of the HP ProLiant Servers Troubleshooting Guide, part number ...
...TPM information to Remote ROM flash problems (on page 62) • Added Service Essentials Remote Support Pack to Software tools and solutions (on page 64) • Added TPM information to Firmware maintenance (on page 79) • Updated the ADU error messages (on page ... 72) o HP Smart Update Manager (on page 77) • Improved firmware maintenance (on page 79): o Added new technology o Expanded existing information o Added new firmware update procedures for unsupported processor stepping 375445-xx5 (June 2006) The fifth edition of the HP ProLiant Servers Troubleshooting Guide, part number ...
HP ProLiant Servers Troubleshooting Guide
Page 13
...guide provides information for multiple servers. Use the Start diagnosis flowchart (on page 16). 3. Gather symptom information (on page 24) to the server documentation for information on page 16). 4. This symbol indicates the presence of electric shock hazards. Prepare the server...all maintenance, upgrades, and servicing to qualified personnel. Review the important safety information (on equipment to the server ... Event list error messages (on page 155) o HP BladeSystem infrastructure error codes ("HP BladeSystem p-Class infrastructure error codes" on page 159)...
...guide provides information for multiple servers. Use the Start diagnosis flowchart (on page 16). 3. Gather symptom information (on page 24) to the server documentation for information on page 16). 4. This symbol indicates the presence of electric shock hazards. Prepare the server...all maintenance, upgrades, and servicing to qualified personnel. Review the important safety information (on equipment to the server ... Event list error messages (on page 155) o HP BladeSystem infrastructure error codes ("HP BladeSystem p-Class infrastructure error codes" on page 159)...
HP ProLiant Servers Troubleshooting Guide
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... each flowchart: 1. Select the product, and then locate the link for the maintenance and service guide. If the other flowcharts. Under Servers, select ProLiant and tc series servers. The General diagnosis flowchart is not easily categorized into the other flowcharts do not... not server-specific or is a generic troubleshooting process to locate software, firmware, and drivers. 2. HP Technical Support (http://www.hp.com/support) Select your country and then follow the appropriate diagnostic path. HP ProLiant maintenance and service guides: o Business Support Center (http://www.hp.com...
... each flowchart: 1. Select the product, and then locate the link for the maintenance and service guide. If the other flowcharts. Under Servers, select ProLiant and tc series servers. The General diagnosis flowchart is not easily categorized into the other flowcharts do not... not server-specific or is a generic troubleshooting process to locate software, firmware, and drivers. 2. HP Technical Support (http://www.hp.com/support) Select your country and then follow the appropriate diagnostic path. HP ProLiant maintenance and service guides: o Business Support Center (http://www.hp.com...
HP ProLiant Servers Troubleshooting Guide
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..., select the product. Diagnostic flowcharts 23 Select Manuals (guides, supplements, addendums, etc). Under Service and maintenance information, locate the link for the document. 4. HP BladeSystem p-Class Support and Documents (http://www.hp.com/products/servers/proliantbl/p-class/info) To locate the HP BladeSystem p-Class System Maintenance and Service Guide, select the product. Under Service and maintenance information, locate the link for the...
..., select the product. Diagnostic flowcharts 23 Select Manuals (guides, supplements, addendums, etc). Under Service and maintenance information, locate the link for the document. 4. HP BladeSystem p-Class Support and Documents (http://www.hp.com/products/servers/proliantbl/p-class/info) To locate the HP BladeSystem p-Class System Maintenance and Service Guide, select the product. Under Service and maintenance information, locate the link for the...
HP ProLiant Servers Troubleshooting Guide
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...on page 74), perform the following : a. See the server maintenance and service guide. • If the drive fault LED is still present, run ADU, version 7.31 or later. For ADU report analysis, contact HP support ("Contacting HP" on page 74). 3. Run the Smart Array SCSI ... ADU report analysis, contact HP support ("Contacting HP" on page 74). For ADU report analysis, contact HP support ("Contacting HP" on page 74), perform the following : a. b. Run the Smart Array SCSI Diagnosis feature (on page 171). See the server maintenance and service guide. • If the ...
...on page 74), perform the following : a. See the server maintenance and service guide. • If the drive fault LED is still present, run ADU, version 7.31 or later. For ADU report analysis, contact HP support ("Contacting HP" on page 74). 3. Run the Smart Array SCSI ... ADU report analysis, contact HP support ("Contacting HP" on page 74). For ADU report analysis, contact HP support ("Contacting HP" on page 74), perform the following : a. b. Run the Smart Array SCSI Diagnosis feature (on page 171). See the server maintenance and service guide. • If the ...
HP ProLiant Servers Troubleshooting Guide
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...HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty with easy-to-buy, easy-to-use to the HP website (http://www.hp.com/go /subscriberschoice). For operating systems supported by the server, see the HP website (http://www.hp.com/support). • Integrates with other software maintenance...information, see the HP Smart Update Manager User Guide. To create a profile and select notifications, refer to efficiently upgrade system or controller ROM images across a wide range of charge from the ProLiant Firmware Maintenance CD. System Online...
...HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty with easy-to-buy, easy-to-use to the HP website (http://www.hp.com/go /subscriberschoice). For operating systems supported by the server, see the HP website (http://www.hp.com/support). • Integrates with other software maintenance...information, see the HP Smart Update Manager User Guide. To create a profile and select notifications, refer to efficiently upgrade system or controller ROM images across a wide range of charge from the ProLiant Firmware Maintenance CD. System Online...
HP ProLiant Servers Troubleshooting Guide
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... Additional product information Refer to the server maintenance and service guide, available in the following locations: • Documentation CD that help you make the most of server features and installation instructions Refer to the QuickSpecs on the HP website (http://www.hp.com). Server documentation is available in the Reference Information pack. Server and option specifications, symbols, installation warnings...
... Additional product information Refer to the server maintenance and service guide, available in the following locations: • Documentation CD that help you make the most of server features and installation instructions Refer to the QuickSpecs on the HP website (http://www.hp.com). Server documentation is available in the Reference Information pack. Server and option specifications, symbols, installation warnings...
HP ProLiant Servers Troubleshooting Guide
Page 159
... more information, refer to the HP BladeSystem Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info). For more information, refer to the HP BladeSystem Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info). 2. Server blade management module error codes Server blade error codes Location Server Blade - Slot 5 Server Blade - Stop when the...
... more information, refer to the HP BladeSystem Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info). For more information, refer to the HP BladeSystem Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info). 2. Server blade management module error codes Server blade error codes Location Server Blade - Slot 5 Server Blade - Stop when the...
HP ProLiant Servers Troubleshooting Guide
Page 160
... management module reset button. 2. Replace the power backplane. Error messages 160 For more information, refer to the HP BladeSystem Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info). side A Action: Perform the following steps to resolve the problem. Stop when the problem is resolved. 1. Replace the signal backplane. Stop...
... management module reset button. 2. Replace the power backplane. Error messages 160 For more information, refer to the HP BladeSystem Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info). side A Action: Perform the following steps to resolve the problem. Stop when the problem is resolved. 1. Replace the signal backplane. Stop...
HP ProLiant Servers Troubleshooting Guide
Page 161
... module. Reseat the interconnect device. For more information, refer to the HP BladeSystem Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info). 3. For more information, refer to the HP BladeSystem Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info). For more information, refer to resolve the problem. Error...
... module. Reseat the interconnect device. For more information, refer to the HP BladeSystem Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info). 3. For more information, refer to the HP BladeSystem Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info). For more information, refer to resolve the problem. Error...
HP ProLiant Servers Troubleshooting Guide
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... codes 1-1 or 1-2 Error messages 162 For more information, refer to the HP BladeSystem Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info). For more information, refer to the HP BladeSystem Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info). Replace the interconnect module. Reseat the interconnect module. Press...
... codes 1-1 or 1-2 Error messages 162 For more information, refer to the HP BladeSystem Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info). For more information, refer to the HP BladeSystem Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info). Replace the interconnect module. Reseat the interconnect module. Press...
HP ProLiant Servers Troubleshooting Guide
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... error codes LED code: 7-1, 7-2, 7-3, 7-4, 7-5, 7-6, 7-7, 7-8, 7-9, 7-10, 7-11, 7-12, or 7-13 Location: Power management board Action: Perform the following steps to the HP BladeSystem Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info). 2. Power management module backplane error codes LED code: 8-1, 8-2, 8-3, 8-4, 8-5, 8-6, 8-7, or 8-8 Location: Power management backplane Action: Perform the following steps...
... error codes LED code: 7-1, 7-2, 7-3, 7-4, 7-5, 7-6, 7-7, 7-8, 7-9, 7-10, 7-11, 7-12, or 7-13 Location: Power management board Action: Perform the following steps to the HP BladeSystem Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info). 2. Power management module backplane error codes LED code: 8-1, 8-2, 8-3, 8-4, 8-5, 8-6, 8-7, or 8-8 Location: Power management backplane Action: Perform the following steps...
HP ProLiant Servers Troubleshooting Guide
Page 171
... part is required to the maintenance and service guide on page 172) before contacting HP for contact options see the Contact HP worldwide (in English) webpage (http://welcome.hp.com/country/us/en/wwcontact.html). For continuous quality improvement, calls may be recorded or monitored. Contacting HP 171 IMPORTANT: Collect the appropriate server information ("Server information you need " on...
... part is required to the maintenance and service guide on page 172) before contacting HP for contact options see the Contact HP worldwide (in English) webpage (http://welcome.hp.com/country/us/en/wwcontact.html). For continuous quality improvement, calls may be recorded or monitored. Contacting HP 171 IMPORTANT: Collect the appropriate server information ("Server information you need " on...
HP ProLiant Servers Troubleshooting Guide
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...guide 12 HP BladeSystem infrastructure error codes 159 HP Enterprise Configurator 87 HP Guided Troubleshooting website 85 HP Insight Control Environment Suites 72 HP Insight Control Linux Edition 73 HP Insight Diagnostics 74, 75, 155 HP Insight Diagnostics survey functionality 75 HP ProLiant Essentials Foundation Pack 70, 88 HP ProLiant Essentials Rapid Deployment Pack 68 HP..., failure of 98, 99, 100, 138, 141 logical drive, migrating 138 loose connections 17 M maintenance and service guide 86 Management Agents 71 Management CD 88 management tools 69 media errors 139 media issue, tape drive 50...
...guide 12 HP BladeSystem infrastructure error codes 159 HP Enterprise Configurator 87 HP Guided Troubleshooting website 85 HP Insight Control Environment Suites 72 HP Insight Control Linux Edition 73 HP Insight Diagnostics 74, 75, 155 HP Insight Diagnostics survey functionality 75 HP ProLiant Essentials Foundation Pack 70, 88 HP ProLiant Essentials Rapid Deployment Pack 68 HP..., failure of 98, 99, 100, 138, 141 logical drive, migrating 138 loose connections 17 M maintenance and service guide 86 Management Agents 71 Management CD 88 management tools 69 media errors 139 media issue, tape drive 50...
HP ProLiant Firmware Maintenance CD User Guide
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... data between the local and remote target server. The Firmware Maintenance CD does not boot to communicate with IPv6 networks presents challenges for the duration of the installation. After this service starts, HP Smart Update Manager uses this process, HP Smart Update Manager opens ports in the ... Configuring IPv6 for Windows Server 2003 For information on setting up a Windows Server® 2003 operating system within an IPv6 network, see the online Microsoft® Technet article Step-by-Step Guide for Setting Up IPv6 in the iptables firewall to enable HP Smart Update Manager to...
... data between the local and remote target server. The Firmware Maintenance CD does not boot to communicate with IPv6 networks presents challenges for the duration of the installation. After this service starts, HP Smart Update Manager uses this process, HP Smart Update Manager opens ports in the ... Configuring IPv6 for Windows Server 2003 For information on setting up a Windows Server® 2003 operating system within an IPv6 network, see the online Microsoft® Technet article Step-by-Step Guide for Setting Up IPv6 in the iptables firewall to enable HP Smart Update Manager to...
