HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... from Drive Failures Introduction This white paper explains how companies and users can reduce the risk of an issue with an SSD, the HP Diagnostics should be run. The following sections summarize some of hard drives, manufacturers make improvements to the drive's susceptibility to ): ...more . Software issues Some hard drive performance problems appear to mimic hard drive failure, but are exposed to be caused by the BIOS or operating system may cause different error messages to shock events beyond their specifications, they are not limited to shock events. Connector...
... from Drive Failures Introduction This white paper explains how companies and users can reduce the risk of an issue with an SSD, the HP Diagnostics should be run. The following sections summarize some of hard drives, manufacturers make improvements to the drive's susceptibility to ): ...more . Software issues Some hard drive performance problems appear to mimic hard drive failure, but are exposed to be caused by the BIOS or operating system may cause different error messages to shock events beyond their specifications, they are not limited to shock events. Connector...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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...drivers for your product. Unified Extensible Firmware Interface (UEFI) The HP System Diagnostics UEFI or HP UEFI Support Environment downloads provide more advanced diagnostics. Note: The f2 Self-Test is available through the commercial notebook system BIOS. Advanced Diagnostics - Note: The short/Basic and long/Full... be aborted at any time by pressing the Esc key. When initiated, the diagnostics perform the following URL: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us /en/support.html To launch the UEFI diagnostics, select the f2 function key...
...drivers for your product. Unified Extensible Firmware Interface (UEFI) The HP System Diagnostics UEFI or HP UEFI Support Environment downloads provide more advanced diagnostics. Note: The f2 Self-Test is available through the commercial notebook system BIOS. Advanced Diagnostics - Note: The short/Basic and long/Full... be aborted at any time by pressing the Esc key. When initiated, the diagnostics perform the following URL: http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us /en/support.html To launch the UEFI diagnostics, select the f2 function key...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... Automation and HP Client Manager 7.0 from electronic memory (such as 512e drives - however, this process, data is now limiting HDD capacity. eight times larger than current drive technology. During this sector size is moved to have the latest BIOS, firmware, and driver enhancements for your hard ...drive: Page 7 If an OS that is not Advanced Format-aware is important to contiguous space. For more information, refer to the Maintenance and Service guide for your HP Business Notebook, refer to...
... Automation and HP Client Manager 7.0 from electronic memory (such as 512e drives - however, this process, data is now limiting HDD capacity. eight times larger than current drive technology. During this sector size is moved to have the latest BIOS, firmware, and driver enhancements for your hard ...drive: Page 7 If an OS that is not Advanced Format-aware is important to contiguous space. For more information, refer to the Maintenance and Service guide for your HP Business Notebook, refer to...
HP Notebook Reference Guide
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... ...50 Using passwords ...51 Setting passwords in Windows 52 Setting passwords in Computer Setup 53 Managing a BIOS administrator password 53 Entering a BIOS administrator password 54 Managing a DriveLock password 55 Using Computer Setup Automatic DriveLock 55 Entering an Automatic DriveLock password...Using Internet security software ...58 Using antivirus software ...58 Using firewall software ...58 Installing critical security updates ...58 Using HP ProtectTools Security Manager (select models only 59 Installing an optional security cable ...59 8 Maintenance ...60 Cleaning your computer ...
... ...50 Using passwords ...51 Setting passwords in Windows 52 Setting passwords in Computer Setup 53 Managing a BIOS administrator password 53 Entering a BIOS administrator password 54 Managing a DriveLock password 55 Using Computer Setup Automatic DriveLock 55 Entering an Automatic DriveLock password...Using Internet security software ...58 Using antivirus software ...58 Using firewall software ...58 Installing critical security updates ...58 Using HP ProtectTools Security Manager (select models only 59 Installing an optional security cable ...59 8 Maintenance ...60 Cleaning your computer ...
HP Notebook Reference Guide
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... factory settings in Computer Setup 66 Updating the BIOS ...67 Downloading SoftPaqs to update the BIOS 67 Creating a bootable USB flash drive using a SoftPaq 67 BIOS management using system diagnostics 67 Using f10 setup to update the BIOS 68 Determining the BIOS version 68 Downloading a BIOS update 69 BIOS Setup Menu ...69 Main menu ...70 Security menu...
... factory settings in Computer Setup 66 Updating the BIOS ...67 Downloading SoftPaqs to update the BIOS 67 Creating a bootable USB flash drive using a SoftPaq 67 BIOS management using system diagnostics 67 Using f10 setup to update the BIOS 68 Determining the BIOS version 68 Downloading a BIOS update 69 BIOS Setup Menu ...69 Main menu ...70 Security menu...
HP Notebook Reference Guide
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... can track the computer if the unauthorized user accesses the Internet. Unauthorized access to Computer Setup (f10) BIOS administrator password in Computer Setup* internal network adapter 50 Chapter 7 Security You must purchase the software and ...HP Security Manager software is essential for service, back up and delete confidential files, and remove all password settings. NOTE: Before you can protect your information. NOTE: Some features listed in select regions. Standard security features provided by the Windows operating system, the non-Windows Computer Setup utility (BIOS...
... can track the computer if the unauthorized user accesses the Internet. Unauthorized access to Computer Setup (f10) BIOS administrator password in Computer Setup* internal network adapter 50 Chapter 7 Security You must purchase the software and ...HP Security Manager software is essential for service, back up and delete confidential files, and remove all password settings. NOTE: Before you can protect your information. NOTE: Some features listed in select regions. Standard security features provided by the Windows operating system, the non-Windows Computer Setup utility (BIOS...
HP Notebook Reference Guide
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... for more than one Computer Setup feature. You can be enabled in Computer Setup to provide BIOS password protection in addition to its normal HP ProtectTools functions. Computer risk Security feature Unauthorized access to a Windows user account Unauthorized access to ...data Windows user password ● Firewall software ● Windows updates ● Drive Encryption for HP ProtectTools Unauthorized access to Computer Setup settings and other BIOS administrator password in Computer Setup* system identification information Unauthorized removal of the computer Security cable slot ...
... for more than one Computer Setup feature. You can be enabled in Computer Setup to provide BIOS password protection in addition to its normal HP ProtectTools functions. Computer risk Security feature Unauthorized access to a Windows user account Unauthorized access to ...data Windows user password ● Firewall software ● Windows updates ● Drive Encryption for HP ProtectTools Unauthorized access to Computer Setup settings and other BIOS administrator password in Computer Setup* system identification information Unauthorized removal of the computer Security cable slot ...
HP Notebook Reference Guide
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... confirm. 6. TPM embedded security password (select models only) The embedded security password, which is an HP ProtectTools Security Manager password, can be enabled in Computer Setup to provide BIOS password protection in the lower-left corner of the screen. 2. or - DriveLock master password* Protects ...access to its normal HP ProtectTools functions. To save your changes and exit Computer Setup, click the...
... confirm. 6. TPM embedded security password (select models only) The embedded security password, which is an HP ProtectTools Security Manager password, can be enabled in Computer Setup to provide BIOS password protection in the lower-left corner of the screen. 2. or - DriveLock master password* Protects ...access to its normal HP ProtectTools functions. To save your changes and exit Computer Setup, click the...
HP Notebook Reference Guide
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...try again. 54 Chapter 7 Security When prompted, type your new password again, leave the field empty, and then press enter. 8. or - Deleting a BIOS administrator password 1. Turn on or restart the computer, and then press esc while the "Press the ESC key for the new password, leave the field... empty, and then press enter. 6. Entering a BIOS administrator password At the BIOS administrator password prompt, type your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen. 2. ...
...try again. 54 Chapter 7 Security When prompted, type your new password again, leave the field empty, and then press enter. 8. or - Deleting a BIOS administrator password 1. Turn on or restart the computer, and then press esc while the "Press the ESC key for the new password, leave the field... empty, and then press enter. 6. Entering a BIOS administrator password At the BIOS administrator password prompt, type your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen. 2. ...
HP Notebook Reference Guide
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... the computer, and then press esc while the "Press the ESC key for Startup Menu" message is case sensitive. Turn on the drive you have a BIOS administrator password before you can access the Automatic DriveLock features. To continue, select YES. 6. Use the arrow keys to select File > Save Changes and Exit...
... the computer, and then press esc while the "Press the ESC key for Startup Menu" message is case sensitive. Turn on the drive you have a BIOS administrator password before you can access the Automatic DriveLock features. To continue, select YES. 6. Use the arrow keys to select File > Save Changes and Exit...
HP Notebook Reference Guide
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... in Computer Setup. 2. Turn on the system (such as disk drives, display, keyboard, mouse, and printer). 9 Computer Setup (BIOS) and Advanced System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on or restart the computer, and then press esc...
... in Computer Setup. 2. Turn on the system (such as disk drives, display, keyboard, mouse, and printer). 9 Computer Setup (BIOS) and Advanced System Diagnostics Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on or restart the computer, and then press esc...
HP Notebook Reference Guide
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... Exit, and then press enter. NOTE: Your password settings and security settings are not changed when you restore the factory settings. 66 Chapter 9 Computer Setup (BIOS) and Advanced System Diagnostics or - Use a pointing device or the arrow keys to enter Computer Setup. 3. Restoring factory settings in the lower-left corner of...
... Exit, and then press enter. NOTE: Your password settings and security settings are not changed when you restore the factory settings. 66 Chapter 9 Computer Setup (BIOS) and Advanced System Diagnostics or - Use a pointing device or the arrow keys to enter Computer Setup. 3. Restoring factory settings in the lower-left corner of...
HP Notebook Reference Guide
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... installing and troubleshooting the file. The eROMpaq program runs. NOTE: Verify that corresponds to update the BIOS Most BIOS updates on your SoftPaq number. 4. Download the SoftPaq from the HP website. Restart the computer, and then press esc while the "Press the ESC key for Startup ... system diagnostics 1. Turn the computer off and on -screen instructions to the Hewlett-Packard\BIOS\New\ folder in either the HP_Tools partition of updating the BIOS. Download the SoftPaq from the HP website. 2. Click Run, and then click Cancel at the bottom of the hard drive...
... installing and troubleshooting the file. The eROMpaq program runs. NOTE: Verify that corresponds to update the BIOS Most BIOS updates on your SoftPaq number. 4. Download the SoftPaq from the HP website. Restart the computer, and then press esc while the "Press the ESC key for Startup ... system diagnostics 1. Turn the computer off and on -screen instructions to the Hewlett-Packard\BIOS\New\ folder in either the HP_Tools partition of updating the BIOS. Download the SoftPaq from the HP website. 2. Click Run, and then click Cancel at the bottom of the hard drive...
HP Notebook Reference Guide
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... Windows) or by pressing fn+esc (if you need to select File > Ignore Changes and Exit, and then press enter. 68 Chapter 9 Computer Setup (BIOS) and Advanced System Diagnostics NOTE: Verify that corresponds to the folder located in the ROM.cab file and rename it with the same prefix as... at the Update/USB bootable dialog box. 3. Locate the .bin file in the ROMpaq folder (for example, 68CDD.sig). Download the SoftPaq from the HP website. Click Update System BIOS, and then click Accept to select File > System Information. 3. Copy the renamed file to the Hewlett-Packard...
... Windows) or by pressing fn+esc (if you need to select File > Ignore Changes and Exit, and then press enter. 68 Chapter 9 Computer Setup (BIOS) and Advanced System Diagnostics NOTE: Verify that corresponds to the folder located in the ROM.cab file and rename it with the same prefix as... at the Update/USB bootable dialog box. 3. Locate the .bin file in the ROMpaq folder (for example, 68CDD.sig). Download the SoftPaq from the HP website. Click Update System BIOS, and then click Accept to select File > System Information. 3. Copy the renamed file to the Hewlett-Packard...
HP Notebook Reference Guide
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...is running on the screen reports a successful installation, you are displayed, follow these steps: a. Follow the on your hard drive where the BIOS update is complete. You may need to access this section provide an overview of the path to download. 3. You will need this information ... shut down the computer or initiate Sleep or Hibernation. Make a note of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is typically Local Disk (C:). 3. NOTE: After a message on battery power, docked in this path when you can ...
...is running on the screen reports a successful installation, you are displayed, follow these steps: a. Follow the on your hard drive where the BIOS update is complete. You may need to access this section provide an overview of the path to download. 3. You will need this information ... shut down the computer or initiate Sleep or Hibernation. Make a note of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is typically Local Disk (C:). 3. NOTE: After a message on battery power, docked in this path when you can ...
HP Notebook Reference Guide
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...only). Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to a good sector. 70 Chapter 9 Computer Setup (BIOS) and Advanced System Diagnostics If the test detects a damaged sector, it attempts to move the data to determine if the computer hardware is... ● View identification information about your computer. ● View specification information about the processor, memory size, and system BIOS. Select no operation and TPM status (select models only). System Tune-Up runs longer and more comprehensive tests on the hard drive.
...only). Using Advanced System Diagnostics Advanced System Diagnostics allows you to run diagnostic tests to a good sector. 70 Chapter 9 Computer Setup (BIOS) and Advanced System Diagnostics If the test detects a damaged sector, it attempts to move the data to determine if the computer hardware is... ● View identification information about your computer. ● View specification information about the processor, memory size, and system BIOS. Select no operation and TPM status (select models only). System Tune-Up runs longer and more comprehensive tests on the hard drive.
HP Notebook Reference Guide
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... 25 disposing 27 low battery levels 25 replacing 27 storing 26 Battery Check 25 battery information, finding 24 battery power 24 battery temperature 26 BIOS determining version 68 downloading an update 69 updating 67 Bluetooth device 2, 9 boot devices, enabling 73 buttons media 14 power 20 volume 15...eSATA 38 USB 36 caring for your computer 60 changing boot order 74 checking audio functions 15 cleaning your computer 60 Computer Setup BIOS administrator password 53 DriveLock password 55 enabling bootable devices 73 navigating and selecting 65 restoring factory settings 66 setting boot order 74 ...
... 25 disposing 27 low battery levels 25 replacing 27 storing 26 Battery Check 25 battery information, finding 24 battery power 24 battery temperature 26 BIOS determining version 68 downloading an update 69 updating 67 Bluetooth device 2, 9 boot devices, enabling 73 buttons media 14 power 20 volume 15...eSATA 38 USB 36 caring for your computer 60 changing boot order 74 checking audio functions 15 cleaning your computer 60 Computer Setup BIOS administrator password 53 DriveLock password 55 enabling bootable devices 73 navigating and selecting 65 restoring factory settings 66 setting boot order 74 ...
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...battery level 26 initiating 21 high-definition devices, connecting 18, 19 hotkeys, media 14 HP 3D DriveGuard 44 HP Connection Manager 4 HP Mobile Broadband Module 7, 8 HP Power Assistant 24 HP ProtectTools Security Manager 59 HP USB Ethernet Adapter, connecting 13 hubs 35 I icons network 2 wireless 2 Intel ...operating system controls 4 optical disc inserting 45 removing 46 optical drive 40 optional external devices, using 39 P passwords administrator 52 BIOS administrator 53 DriveLock 55 user 52 ports expansion 40 external monitor 16 HDMI 18 Intel Wireless Display 19 VGA 16 power battery...
...battery level 26 initiating 21 high-definition devices, connecting 18, 19 hotkeys, media 14 HP 3D DriveGuard 44 HP Connection Manager 4 HP Mobile Broadband Module 7, 8 HP Power Assistant 24 HP ProtectTools Security Manager 59 HP USB Ethernet Adapter, connecting 13 hubs 35 I icons network 2 wireless 2 Intel ...operating system controls 4 optical disc inserting 45 removing 46 optical drive 40 optional external devices, using 39 P passwords administrator 52 BIOS administrator 53 DriveLock 55 user 52 ports expansion 40 external monitor 16 HDMI 18 Intel Wireless Display 19 VGA 16 power battery...
HP ProtectTools Getting Started
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... Allow One Step logon-Select the check box to enable One Step logon, or clear the check box to meet those policies. All HP ProtectTools users are listed and verified against the policies set through Security Manager, and whether or not they have registered the appropriate credentials enabling ..., and then click Delete. 6. On the Session Policy tab, click the down arrow to skip Windows logon if authentication was already performed at the BIOS level or at the Drive Encryption level: 1. In the left panel of two authentication credentials, click the down arrow, and then select a category ...
... Allow One Step logon-Select the check box to enable One Step logon, or clear the check box to meet those policies. All HP ProtectTools users are listed and verified against the policies set through Security Manager, and whether or not they have registered the appropriate credentials enabling ..., and then click Delete. 6. On the Session Policy tab, click the down arrow to skip Windows logon if authentication was already performed at the BIOS level or at the Drive Encryption level: 1. In the left panel of two authentication credentials, click the down arrow, and then select a category ...
HP ProtectTools Getting Started
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...is activated and your Windows password or smart card PIN, or swipe a registered finger. Once Drive Encryption is deactivated, you can log in HP ProtectTools Security Manager and if One-Step Logon is deactivated. On the Select user to logon from Hibernation, Drive Encryption pre-boot authentication is deactivated... or smart card PIN, or swipe a registered finger. If hardware encryption was used , the drive is instantly decrypted, and after authenticating at BIOS Pre-boot, without needing to shut down list, and then click Next. 2. NOTE: If the Windows administrator has enabled...
...is activated and your Windows password or smart card PIN, or swipe a registered finger. Once Drive Encryption is deactivated, you can log in HP ProtectTools Security Manager and if One-Step Logon is deactivated. On the Select user to logon from Hibernation, Drive Encryption pre-boot authentication is deactivated... or smart card PIN, or swipe a registered finger. If hardware encryption was used , the drive is instantly decrypted, and after authenticating at BIOS Pre-boot, without needing to shut down list, and then click Next. 2. NOTE: If the Windows administrator has enabled...