HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 4
... drive Document the symptoms e.g. YES Does the drive fail the Diagnostic test? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? Does Operating System recognize drive?
... drive Document the symptoms e.g. YES Does the drive fail the Diagnostic test? NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? Does Operating System recognize drive?
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
Page 6
...for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to address known issues. Page 6 The latest device driver versions address multiple known issues that could affect hard disk drive.... Intel Matrix Storage Manager Driver provides support for the SATA Advanced Host Controller (AHCI) Interface. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to SATA AHCI mode Using Sysprep ...
...for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to address known issues. Page 6 The latest device driver versions address multiple known issues that could affect hard disk drive.... Intel Matrix Storage Manager Driver provides support for the SATA Advanced Host Controller (AHCI) Interface. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are released to SATA AHCI mode Using Sysprep ...
HP Notebook Reference Guide
Page 19
... that replace the physical cable connections that traditionally link electronic devices such as the following: ● Computers ● Phones ● Imaging devices (cameras and printers) ● Audio devices Bluetooth devices provide peer-to-peer capability that allows you to set up one of...wired network Using a modem (select models only) A modem must be connected to an analog telephone line using Bluetooth devices, see the HP GPS and Location software Help. Jacks for digital PBX systems may connect to the Internet. GPS satellites deliver location, speed, and direction ...
... that replace the physical cable connections that traditionally link electronic devices such as the following: ● Computers ● Phones ● Imaging devices (cameras and printers) ● Audio devices Bluetooth devices provide peer-to-peer capability that allows you to set up one of...wired network Using a modem (select models only) A modem must be connected to an analog telephone line using Bluetooth devices, see the HP GPS and Location software Help. Jacks for digital PBX systems may connect to the Internet. GPS satellites deliver location, speed, and direction ...
HP Notebook Reference Guide
Page 24
... a variety of audio-related functions: ● Play music. ● Record sound. ● Download music from the Internet. ● Create multimedia presentations. ● Transmit sound and images with the fn key) ● Media keys See the Getting Started guide for information about your computer's media activity controls.
... a variety of audio-related functions: ● Play music. ● Record sound. ● Download music from the Internet. ● Create multimedia presentations. ● Transmit sound and images with the fn key) ● Media keys See the Getting Started guide for information about your computer's media activity controls.
HP Notebook Reference Guide
Page 26
...9679; DisplayPort NOTE: See the Getting Started guide for Face Recognition in the Security Manager Setup Wizard or HP ProtectTools Administrative Console. For information on switching the screen image, see your computer's video ports. Video Your computer may have one or more information, see the Getting ... projector to the computer. ▲ To connect a VGA display device, connect the device cable to access the webcam, see the HP ProtectTools Getting Started guide or the Face Recognition software Help. For information on how to the external monitor port. The webcam software enables...
...9679; DisplayPort NOTE: See the Getting Started guide for Face Recognition in the Security Manager Setup Wizard or HP ProtectTools Administrative Console. For information on switching the screen image, see your computer's video ports. Video Your computer may have one or more information, see the Getting ... projector to the computer. ▲ To connect a VGA display device, connect the device cable to access the webcam, see the HP ProtectTools Getting Started guide or the Face Recognition software Help. For information on how to the external monitor port. The webcam software enables...
HP Notebook Reference Guide
Page 27
Connect one end of the cable to the DisplayPort port on the computer. NOTE: For product-specific instructions on switching the screen image, see the device manufacturer's instructions for additional information. The DisplayPort delivers higher performance than the VGA external monitor port and improves digital connectivity. To connect a ...
Connect one end of the cable to the DisplayPort port on the computer. NOTE: For product-specific instructions on switching the screen image, see the device manufacturer's instructions for additional information. The DisplayPort delivers higher performance than the VGA external monitor port and improves digital connectivity. To connect a ...
HP Notebook Reference Guide
Page 28
... HDMI To configure HDMI audio, first connect an audio or video device, such as a high-definition TV, to the HDMI port on switching the screen image, see your computer.
... HDMI To configure HDMI audio, first connect an audio or video device, such as a high-definition TV, to the HDMI port on switching the screen image, see your computer.
HP Notebook Reference Guide
Page 50
... docking connector connects the computer to an optional docking or expansion device, so that can be used with the computer. USB drives include the following image may look slightly different than your computer or docking device. 40 Chapter 5 External cards and devices
... docking connector connects the computer to an optional docking or expansion device, so that can be used with the computer. USB drives include the following image may look slightly different than your computer or docking device. 40 Chapter 5 External cards and devices
HP ProtectTools Getting Started
Page 12
... users and view user status. HP ProtectTools Security Manager General users can perform the following functions: ● Configure and change user credentials such as a Windows password, fingerprint, face images, smart card, proximity card, or contactless card. Credential Manager General users can perform the following functions: ● Change user names and passwords. ●...
... users and view user status. HP ProtectTools Security Manager General users can perform the following functions: ● Configure and change user credentials such as a Windows password, fingerprint, face images, smart card, proximity card, or contactless card. Credential Manager General users can perform the following functions: ● Change user names and passwords. ●...
HP ProtectTools Getting Started
Page 45
...are shown. To change the displayed picture: 1. For more information, see Opening Security Manager on page 33. 2. Click Choose picture, click an image, and then click Save. You can view the status of your installed security applications in the upper-left corner of this account, type the ...the displayed name: 1. Click the ID card in the upper-left corner of your name is prominently displayed in two locations: ● HP ProtectTools desktop gadget The banner color at the top of the HP ProtectTools gadget icon changes to reflect the overall security status of the dashboard. 3.
...are shown. To change the displayed picture: 1. For more information, see Opening Security Manager on page 33. 2. Click Choose picture, click an image, and then click Save. You can view the status of your installed security applications in the upper-left corner of this account, type the ...the displayed name: 1. Click the ID card in the upper-left corner of your name is prominently displayed in two locations: ● HP ProtectTools desktop gadget The banner color at the top of the HP ProtectTools gadget icon changes to reflect the overall security status of the dashboard. 3.
HP ProtectTools Getting Started
Page 55
...detects your face, you can watch a demonstration by clicking Play Video or change the background lighting, click the Light bulb icon. icon at your image, turning your ability to start the logon process. NOTE: If lighting is the initial enrollment, a dialog will appear asking if you are being ...on during future login sessions, click Yes. During scene enrollment you begin a new Windows session. 1. NOTE: Be sure to look at your image, turning your face for authentication when you log on page 33. 2. NOTE: Be sure to the computer or when you can enter your Windows...
...detects your face, you can watch a demonstration by clicking Play Video or change the background lighting, click the Light bulb icon. icon at your image, turning your ability to start the logon process. NOTE: If lighting is the initial enrollment, a dialog will appear asking if you are being ...on during future login sessions, click Yes. During scene enrollment you begin a new Windows session. 1. NOTE: Be sure to look at your image, turning your face for authentication when you log on page 33. 2. NOTE: Be sure to the computer or when you can enter your Windows...
HP ProtectTools Getting Started
Page 56
... the check box to provide better illumination of the face. Setting up your password successfully, you to be prompted to save a series of images to increase the chances of successful face logon in the future. Under My Logons, click Credential Manager, and then click Face. 3. Open the... you enter your computer and if the administrator has enabled a smart card as an authentication credential and performed the steps described in the HP ProtectTools Administrative Console software Help, the Getting Started Wizard prompts you may be prompted to enroll a new scene to the original values,...
... the check box to provide better illumination of the face. Setting up your password successfully, you to be prompted to save a series of images to increase the chances of successful face logon in the future. Under My Logons, click Credential Manager, and then click Face. 3. Open the... you enter your computer and if the administrator has enabled a smart card as an authentication credential and performed the steps described in the HP ProtectTools Administrative Console software Help, the Getting Started Wizard prompts you may be prompted to enroll a new scene to the original values,...
HP ProtectTools Getting Started
Page 128
... requires the user to convert encrypted data into Windows without proper authorization. device access control policy The list of devices for HP ProtectTools. device class All devices of a particular type, such as use of an algorithm, employed in cryptography to convert ...from one platform owner key to sign digital information. encryption A procedure, such as drives. Your actual fingerprint image is never stored by encrypting your fingerprint image. Under most circumstances, entering the correct information at the Windows logon screen. fingerprint A digital extraction of your...
... requires the user to convert encrypted data into Windows without proper authorization. device access control policy The list of devices for HP ProtectTools. device class All devices of a particular type, such as use of an algorithm, employed in cryptography to convert ...from one platform owner key to sign digital information. encryption A procedure, such as drives. Your actual fingerprint image is never stored by encrypting your fingerprint image. Under most circumstances, entering the correct information at the Windows logon screen. fingerprint A digital extraction of your...
HP ProtectTools Getting Started
Page 130
... A software button that is written over it after you to a computer. The asset content remains on the toolbar of Microsoft Outlook email messages. scene An image of an enrolled user to be used to log on to the computer. Clicking the button allows you authenticate using your chosen security logon method...
... A software button that is written over it after you to a computer. The asset content remains on the toolbar of Microsoft Outlook email messages. scene An image of an enrolled user to be used to log on to the computer. Clicking the button allows you authenticate using your chosen security logon method...
Getting Started HP Notebook
Page 33
... each battery. Most external monitors receive video information from computer display to monitor display to the computer, fn+f4 alternates the screen image from the computer using the external VGA video standard. The display indicates which saves your work before initiating Sleep. The display and...hard drive. fn+f10 Increases the screen brightness level. To exit Sleep, briefly press the power button. fn+f8 fn+f9 Launches HP Power Assistant. Hot key combination Description fn+f3 Initiates Sleep, which batteries are receiving video information from the computer. The fn+f4...
... each battery. Most external monitors receive video information from computer display to monitor display to the computer, fn+f4 alternates the screen image from the computer using the external VGA video standard. The display indicates which saves your work before initiating Sleep. The display and...hard drive. fn+f10 Increases the screen brightness level. To exit Sleep, briefly press the power button. fn+f8 fn+f9 Launches HP Power Assistant. Hot key combination Description fn+f3 Initiates Sleep, which batteries are receiving video information from the computer. The fn+f4...
Getting Started HP Notebook
Page 39
Scrolling Scrolling is controlled by placing two fingers apart on the TouchPad, and then moving them apart. ● Zoom out by finger speed. To scroll, place two fingers slightly apart on the TouchPad, and then drag them across the TouchPad in by placing two fingers together on the TouchPad, and then moving up, down, or sideways on images or text. ● Zoom in an up, down, left, or right motion. NOTE: Scrolling speed is useful for moving them together. Using pointing devices 31 Pinching/Zooming Pinching allows you to zoom in or out on a page or image.
Scrolling Scrolling is controlled by placing two fingers apart on the TouchPad, and then moving them apart. ● Zoom out by finger speed. To scroll, place two fingers slightly apart on the TouchPad, and then drag them across the TouchPad in by placing two fingers together on the TouchPad, and then moving up, down, or sideways on images or text. ● Zoom in an up, down, left, or right motion. NOTE: Scrolling speed is useful for moving them together. Using pointing devices 31 Pinching/Zooming Pinching allows you to zoom in or out on a page or image.
Getting Started HP Notebook
Page 49
...Support. NOTE: Windows includes the User Account Control feature to improve the security of your computer. In case of system instability, HP recommends that you can use Windows Backup and Restore to back up individual files and folders, back up your information ● Creating a... system image (select models only) ● Scheduling automatic backups (select models only) ● Creating system restore points ● Recovering individual files ● Restoring ...
...Support. NOTE: Windows includes the User Account Control feature to improve the security of your computer. In case of system instability, HP recommends that you can use Windows Backup and Restore to back up individual files and folders, back up your information ● Creating a... system image (select models only) ● Scheduling automatic backups (select models only) ● Creating system restore points ● Recovering individual files ● Restoring ...
Getting Started HP Notebook
Page 51
...correctly. ● f11 recovery tools: You can use Windows Backup and Restore to recover information you have previously backed up your original hard drive image. NOTE: If you are unable to boot (start the backup process. Using the Windows recovery tools To recover information you previously backed up )... your computer and you cannot use the f11 recovery tools to recover your backup, create a system image (select models only), or create a system repair disc (select models only). Follow the on file size and the speed of the computer. 1. ...
...correctly. ● f11 recovery tools: You can use Windows Backup and Restore to recover information you have previously backed up your original hard drive image. NOTE: If you are unable to boot (start the backup process. Using the Windows recovery tools To recover information you previously backed up )... your computer and you cannot use the f11 recovery tools to recover your backup, create a system image (select models only), or create a system repair disc (select models only). Follow the on file size and the speed of the computer. 1. ...
Getting Started HP Notebook
Page 52
...the hard drive. You must recover your operating system and programs using the Windows tools, perform a search for the presence of the HP Recovery partition: click Start, right-click Computer, click Manage, and then click Disk Management. Using f11 recovery tools CAUTION: Using f11... has been deleted, the f11 restore option will not function. If the Windows partition and the HP Recovery partition are permanently removed. To recover the original hard drive image using the Windows 7 operating system DVD and the Driver Recovery disc (both purchased separately). If possible...
...the hard drive. You must recover your operating system and programs using the Windows tools, perform a search for the presence of the HP Recovery partition: click Start, right-click Computer, click Manage, and then click Disk Management. Using f11 recovery tools CAUTION: Using f11... has been deleted, the f11 restore option will not function. If the Windows partition and the HP Recovery partition are permanently removed. To recover the original hard drive image using the Windows 7 operating system DVD and the Driver Recovery disc (both purchased separately). If possible...