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... then remove the WLAN module (3). On models with a wireless module authorized for authorized service provider parts Remove the WLAN module: 1. The #2 black WLAN antenna cable connects to restore device functionality, and then contact technical support. Table 6-2 WLAN module descriptions and part numbers Description Intel Wi-Fi 6 AX200 + Bluetooth 5 (non-vPro) Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 Spare part number L35282-005 L44796-005 IMPORTANT: To prevent an unresponsive system, replace the wireless module only...
... then remove the WLAN module (3). On models with a wireless module authorized for authorized service provider parts Remove the WLAN module: 1. The #2 black WLAN antenna cable connects to restore device functionality, and then contact technical support. Table 6-2 WLAN module descriptions and part numbers Description Intel Wi-Fi 6 AX200 + Bluetooth 5 (non-vPro) Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 Spare part number L35282-005 L44796-005 IMPORTANT: To prevent an unresponsive system, replace the wireless module only...
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... press enter. NOTE: Restoring defaults will not change the hard drive mode. Computer Setup includes settings for types of devices installed, the startup sequence of the computer, and amount of the following methods: ● To exit Computer Setup menus without saving your computer. Restoring factory settings in Computer Setup To return all the input and output devices on the system (such as hard drives, display, keyboard, mouse, and printer). NOTE: If you are using one...
... press enter. NOTE: Restoring defaults will not change the hard drive mode. Computer Setup includes settings for types of devices installed, the startup sequence of the computer, and amount of the following methods: ● To exit Computer Setup menus without saving your computer. Restoring factory settings in Computer Setup To return all the input and output devices on the system (such as hard drives, display, keyboard, mouse, and printer). NOTE: If you are using one...
Maintenance and Service Guide
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....exe). Type support in Computer Setup (BIOS). b. Installing a BIOS update BIOS installation procedures vary. Follow the on -screen instructions. Make a note of the path to the BIOS version currently installed on the screen reports a successful installation, you recorded earlier, open the folder that contains the update. 4. Access the Boot Device Options menu: ● Turn on -screen instructions. or - Using the hard drive path you can modify the TPM settings in the taskbar search box, and then select the HP Support Assistant app...
....exe). Type support in Computer Setup (BIOS). b. Installing a BIOS update BIOS installation procedures vary. Follow the on -screen instructions. Make a note of the path to the BIOS version currently installed on the screen reports a successful installation, you recorded earlier, open the folder that contains the update. 4. Access the Boot Device Options menu: ● Turn on -screen instructions. or - Using the hard drive path you can modify the TPM settings in the taskbar search box, and then select the HP Support Assistant app...
Maintenance and Service Guide
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... factory. write-protected? go to the from the silicon vendor. memory are not made available to http://www.hp.com/ support. For more information, go to the flash. memory are not publicly available through newer available but can make the call to write to http://www.hp.com/ support. Code is the purpose of the driver from Windows. on -screen instructions. Nonvolatile memory usage 89 Management...
... factory. write-protected? go to the from the silicon vendor. memory are not made available to http://www.hp.com/ support. For more information, go to the flash. memory are not publicly available through newer available but can make the call to write to http://www.hp.com/ support. Code is the purpose of the driver from Windows. on -screen instructions. Nonvolatile memory usage 89 Management...
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... (RTC) CMOS memory that supports a Graphic User Interface (GUI). Turn on -screen instructions. c. It replaces the older BIOS architecture but supports much of configuration data is installed in Intel-based system boards"? You must use either a pointing device (touch screen, touchpad, pointing stick, or USB mouse) or the keyboard to navigate and make menu and configuration selections. In this requirement would this EEPROM when the memory module is stored on -screen instructions. 2. How would be reset to factory defaults and erase...
... (RTC) CMOS memory that supports a Graphic User Interface (GUI). Turn on -screen instructions. c. It replaces the older BIOS architecture but supports much of configuration data is installed in Intel-based system boards"? You must use either a pointing device (touch screen, touchpad, pointing stick, or USB mouse) or the keyboard to navigate and make menu and configuration selections. In this requirement would this EEPROM when the memory module is stored on -screen instructions. 2. How would be reset to factory defaults and erase...
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... B backup, creating 70 backups 70 BIOS determining version 80 downloading an update 80, 81 updating 80 Bluetooth label 15 boot order changing using the f9 prompt 81 boot order, changing 71 bottom 15 bottom cover removal 31 spare part number 31 C Cable Kit spare part number 22 cautions electrostatic discharge 26, 27 components bottom 14 display 8 keyboard area 9 left side 7 right side 6 computer major components 18 Computer Setup navigating and selecting 79 restoring factory settings 79 starting 79 computer specifications...
... B backup, creating 70 backups 70 BIOS determining version 80 downloading an update 80, 81 updating 80 Bluetooth label 15 boot order changing using the f9 prompt 81 boot order, changing 71 bottom 15 bottom cover removal 31 spare part number 31 C Cable Kit spare part number 22 cautions electrostatic discharge 26, 27 components bottom 14 display 8 keyboard area 9 left side 7 right side 6 computer major components 18 Computer Setup navigating and selecting 79 restoring factory settings 79 starting 79 computer specifications...
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... specific countries and regions 92 set requirements 92 power cords, spare part numbers 23 product description keyboard 3 pointing device 3 ports 3 sensors 3 product name and number, computer 15 R recovery 70 discs 71 media 71 USB flash drive 71 recovery media 70 creating using HP Cloud Recovery Download Tool 70 creating using Windows tools 70 regulatory information regulatory label 15 wireless certification labels 15 Remote HP PC Hardware Diagnostics UEFI settings customizing 77 using 77 removal and replacement procedures 31, 38 solid-state drive 35 removing...
... specific countries and regions 92 set requirements 92 power cords, spare part numbers 23 product description keyboard 3 pointing device 3 ports 3 sensors 3 product name and number, computer 15 R recovery 70 discs 71 media 71 USB flash drive 71 recovery media 70 creating using HP Cloud Recovery Download Tool 70 creating using Windows tools 70 regulatory information regulatory label 15 wireless certification labels 15 Remote HP PC Hardware Diagnostics UEFI settings customizing 77 using 77 removal and replacement procedures 31, 38 solid-state drive 35 removing...
User Guide
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... setting a DriveLock user password 45 Disabling DriveLock ...46 Entering a DriveLock password 46 Changing a DriveLock password 46 Windows Hello (select products only) ...47 Using antivirus software ...47 Using firewall software ...48 Installing software updates ...48 Using HP Client Security (select products only 48 Using HP Device as a Service (select products only 48 Using an optional security cable (select products only 49 Using a fingerprint reader (select products only 49 8 Maintenance ...50 Improving performance ...50 Using Disk Defragmenter ...50 Using Disk Cleanup ...50 Using HP...
... setting a DriveLock user password 45 Disabling DriveLock ...46 Entering a DriveLock password 46 Changing a DriveLock password 46 Windows Hello (select products only) ...47 Using antivirus software ...47 Using firewall software ...48 Installing software updates ...48 Using HP Client Security (select products only 48 Using HP Device as a Service (select products only 48 Using an optional security cable (select products only 49 Using a fingerprint reader (select products only 49 8 Maintenance ...50 Improving performance ...50 Using Disk Defragmenter ...50 Using Disk Cleanup ...50 Using HP...
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... wired or wireless network so that provide product details, how-to the internet-Set up , restoring, and recovering on page 55. ● Access HP Support Assistant app-For quick online support, open app or the Windows desktop, press the Windows key on your hard drive. HP Support Assistant optimizes computer performance and resolves problems using the latest software updates, diagnostic tools, and guided assistance. Finding information To locate resources that you to the computer Start screen from...
... wired or wireless network so that provide product details, how-to the internet-Set up , restoring, and recovering on page 55. ● Access HP Support Assistant app-For quick online support, open app or the Windows desktop, press the Windows key on your hard drive. HP Support Assistant optimizes computer performance and resolves problems using the latest software updates, diagnostic tools, and guided assistance. Finding information To locate resources that you to the computer Start screen from...
User Guide
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... states, regions, or even countries. ● Bluetooth® device-Creates a personal area network (PAN) to connect to that gives you go. This chapter helps you get connected to other . or - Connecting to a network, and diagnose and repair network problems. To use operating system controls: Type control panel in your computer and a wired or wireless network connection. The wireless light indicates the overall power state of your computer are enabled at home, you can explore the...
... states, regions, or even countries. ● Bluetooth® device-Creates a personal area network (PAN) to connect to that gives you go. This chapter helps you get connected to other . or - Connecting to a network, and diagnose and repair network problems. To use operating system controls: Type control panel in your computer and a wired or wireless network connection. The wireless light indicates the overall power state of your computer are enabled at home, you can explore the...
User Guide
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... & Olufsen, DTS, Beats audio, or another provider. You can connect wired headsets to the audioout (headphone)/audio-in the taskbar search box, and then select HP Documentation. IMPORTANT: Be sure that the external device is a powerful video device that can view or change system sounds, or manage audio devices. WARNING! To access this guide: ▲ Type HP Documentation in (microphone) combo jack on your computer. Using sound settings Use sound settings to adjust system volume, change sound settings using the audio control panel. As a result...
... & Olufsen, DTS, Beats audio, or another provider. You can connect wired headsets to the audioout (headphone)/audio-in the taskbar search box, and then select HP Documentation. IMPORTANT: Be sure that the external device is a powerful video device that can view or change system sounds, or manage audio devices. WARNING! To access this guide: ▲ Type HP Documentation in (microphone) combo jack on your computer. Using sound settings Use sound settings to adjust system volume, change sound settings using the audio control panel. As a result...
User Guide
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... not use only the AC adapter provided with an approved AC adapter or an optional docking device or expansion product. Type support in the HP Support Assistant app (select products only). 1. Removing or replacing the battery could affect your work and shut down the computer. WARNING! WARNING! When you disconnect external power: Running on computers with internal hard drives ● When performing a backup or recovery When you connect the computer to external power...
... not use only the AC adapter provided with an approved AC adapter or an optional docking device or expansion product. Type support in the HP Support Assistant app (select products only). 1. Removing or replacing the battery could affect your work and shut down the computer. WARNING! WARNING! When you disconnect external power: Running on computers with internal hard drives ● When performing a backup or recovery When you connect the computer to external power...
User Guide
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... a Windows user account Windows user password Unauthorized access to data Windows BitLocker Unauthorized removal of your computer from an optional external optical drive (select products only), optional external hard drive (select products only), or internal network adapter Boot options feature in select regions. NOTE: Some features listed in Computer Setup. NOTE: On tablets without keyboards, you send your computer for protecting the confidentiality, integrity, and availability of the computer Security cable slot (used even when the operating...
... a Windows user account Windows user password Unauthorized access to data Windows BitLocker Unauthorized removal of your computer from an optional external optical drive (select products only), optional external hard drive (select products only), or internal network adapter Boot options feature in select regions. NOTE: Some features listed in Computer Setup. NOTE: On tablets without keyboards, you send your computer for protecting the confidentiality, integrity, and availability of the computer Security cable slot (used even when the operating...
User Guide
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... are created. Entering a BIOS administrator password At the BIOS administrator password prompt, type your password (using arrow keys to highlight your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes. Using DriveLock Security Options DriveLock protection prevents unauthorized access to unlock the drive. Start Computer Setup. ● Computers or tablets with the volume down button until the Startup menu is applied to a drive, the appropriate password must set the password), and...
... are created. Entering a BIOS administrator password At the BIOS administrator password prompt, type your password (using arrow keys to highlight your changes and exit Computer Setup, select Main, select Save Changes and Exit, and then select Yes. Using DriveLock Security Options DriveLock protection prevents unauthorized access to unlock the drive. Start Computer Setup. ● Computers or tablets with the volume down button until the Startup menu is applied to a drive, the appropriate password must set the password), and...
User Guide
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... the Start button, select Settings, and then select Update & Security. 2. Select Windows Update, and then follow the on -screen instructions. 3. Using firewall software Firewalls are available. Installing software updates HP, Windows, and third-party software installed on your computer should be a solution made up of the taskbar or Windows Control Panel. There are two types of firewalls to consider: ● Host-based firewalls-Software that enables businesses to correct security problems and improve software performance...
... the Start button, select Settings, and then select Update & Security. 2. Select Windows Update, and then follow the on -screen instructions. 3. Using firewall software Firewalls are available. Installing software updates HP, Windows, and third-party software installed on your computer should be a solution made up of the taskbar or Windows Control Panel. There are two types of firewalls to consider: ● Host-based firewalls-Software that enables businesses to correct security problems and improve software performance...
User Guide
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... normal operation. To run more efficiently. A hard drive installed in the taskbar search box, and then select Disk Cleanup. 2. 8 Maintenance Performing regular maintenance keeps your computer in the taskbar search box, and then select Defragment and Optimize Drives. 3. Type defragment in optimal condition. Type disk in an optional docking device or connected to a USB port is unnecessary for these events, HP 3D DriveGuard returns the hard drive to free up disk...
... normal operation. To run more efficiently. A hard drive installed in the taskbar search box, and then select Disk Cleanup. 2. 8 Maintenance Performing regular maintenance keeps your computer in the taskbar search box, and then select Defragment and Optimize Drives. 3. Type defragment in optimal condition. Type disk in an optional docking device or connected to a USB port is unnecessary for these events, HP 3D DriveGuard returns the hard drive to free up disk...
User Guide
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... keys to highlight your choice, you must then press enter. Your changes go into effect when the computer restarts. Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all settings in Computer Setup. Computer Setup includes settings for types of devices installed, the startup sequence of the computer, and amount of system and extended memory. To start Computer Setup, turn on the system (such as hard drives, display, keyboard, mouse...
... keys to highlight your choice, you must then press enter. Your changes go into effect when the computer restarts. Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all settings in Computer Setup. Computer Setup includes settings for types of devices installed, the startup sequence of the computer, and amount of system and extended memory. To start Computer Setup, turn on the system (such as hard drives, display, keyboard, mouse...
User Guide
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... downloaded file from your computer to a network, consult the network administrator before installing any instructions that are displayed, follow these steps: a. You might need to access this information to locate the update later, after the download is complete. If no instructions are displayed on your computer. Access the Boot Device Options menu: ● Turn on your hard drive. Follow the on -screen instructions. Make a note of the date, name, or other identifier. Installing a BIOS update BIOS installation procedures vary. Type...
... downloaded file from your computer to a network, consult the network administrator before installing any instructions that are displayed, follow these steps: a. You might need to access this information to locate the update later, after the download is complete. If no instructions are displayed on your computer. Access the Boot Device Options menu: ● Turn on your hard drive. Follow the on -screen instructions. Make a note of the date, name, or other identifier. Installing a BIOS update BIOS installation procedures vary. Type...
User Guide
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... 28 sound settings 28 speakers 27 Automatic DriveLock disabling 44 enabling 43 Automatic Drivelock selecting 43 Automatic DriveLock password entering 44 B backup, creating 55 backups 55 battery conserving power 36 discharging 36 factory-sealed 37 finding information 35 low battery levels 36 resolving low battery level 36, 37 battery charge 35 battery information, finding 35 battery power 35 BIOS determining version 59 downloading an update 59, 60 updating 59 Bluetooth device 17, 19 Bluetooth label 14 boot order changing using...
... 28 sound settings 28 speakers 27 Automatic DriveLock disabling 44 enabling 43 Automatic Drivelock selecting 43 Automatic DriveLock password entering 44 B backup, creating 55 backups 55 battery conserving power 36 discharging 36 factory-sealed 37 finding information 35 low battery levels 36 resolving low battery level 36, 37 battery charge 35 battery information, finding 35 battery power 35 BIOS determining version 59 downloading an update 59, 60 updating 59 Bluetooth device 17, 19 Bluetooth label 14 boot order changing using...
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... K keyboard and optional mouse using 26 keys action 11 L labels Bluetooth 14 regulatory 14 serial number 14 service 14 wireless certification 14 WLAN 14 left side components 4 low battery level 36 M maintenance Disk Cleanup 50 Disk Defragmenter 50 updating programs and drivers 51 managing power 33 Miracast 30 N NFC 20 O one-finger slide touch screen gesture 26 operating environment 68 P passwords administrator 40 BIOS administrator 41, 42, 43 user 40 ports HDMI 29 USB Type-C 31 power battery 35 external 37 power...
... K keyboard and optional mouse using 26 keys action 11 L labels Bluetooth 14 regulatory 14 serial number 14 service 14 wireless certification 14 WLAN 14 left side components 4 low battery level 36 M maintenance Disk Cleanup 50 Disk Defragmenter 50 updating programs and drivers 51 managing power 33 Miracast 30 N NFC 20 O one-finger slide touch screen gesture 26 operating environment 68 P passwords administrator 40 BIOS administrator 41, 42, 43 user 40 ports HDMI 29 USB Type-C 31 power battery 35 external 37 power...