Software Update - Windows XP
Page 5
...computer model number in the product box. 4. Updating software Updated versions of the software provided with ROMPaqs are available either through the HP Update utility or on -screen instructions. The utility runs a specified interval and provides a list of support alerts, such as ...enhancements, and optional software and driver updates. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. (Readme.txt files included with your country or region. 3. Select your computer are provided in English only.) You ...
...computer model number in the product box. 4. Updating software Updated versions of the software provided with ROMPaqs are available either through the HP Update utility or on -screen instructions. The utility runs a specified interval and provides a list of support alerts, such as ...enhancements, and optional software and driver updates. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. (Readme.txt files included with your country or region. 3. Select your computer are provided in English only.) You ...
HP ProtectTools - Windows Vista and Windows XP
Page 6
... Embedded Security 73 Enabling Embedded Security after permanent disable 73 Migrating keys with the Migration Wizard 74 8 Device Access Manager for HP ProtectTools (select models only) Starting background service ...75 Simple configuration ...76 Device class configuration (advanced 77 Adding a user or... group 77 Allowing access to a specific device for one user of a group 78 9 Troubleshooting Credential Manager for HP ProtectTools 79 Embedded Security for HP ProtectTools (select models only 82 Device Access Manager for HP ProtectTools 88 Miscellaneous ...89 Glossary ...92 Index ...96 vi
... Embedded Security 73 Enabling Embedded Security after permanent disable 73 Migrating keys with the Migration Wizard 74 8 Device Access Manager for HP ProtectTools (select models only) Starting background service ...75 Simple configuration ...76 Device class configuration (advanced 77 Adding a user or... group 77 Allowing access to a specific device for one user of a group 78 9 Troubleshooting Credential Manager for HP ProtectTools 79 Embedded Security for HP ProtectTools (select models only 82 Device Access Manager for HP ProtectTools 88 Miscellaneous ...89 Glossary ...92 Index ...96 vi
HP ProtectTools - Windows Vista and Windows XP
Page 85
...logon process. Some Web-based applications stop functioning and report errors due to change the Credential Manager cannot change the local PC account passwords. in a yellow triangle is available in Internet Explorer, indicating an error has occurred. The option to Credential... not available. Credential Manager can select which is observed in the Credential Manager software Help files. 9 Troubleshooting Credential Manager for a given application, call HP technical support and request 3rd-level support through your computer if prompted. When TPM authentication is used,...
...logon process. Some Web-based applications stop functioning and report errors due to change the Credential Manager cannot change the local PC account passwords. in a yellow triangle is available in Internet Explorer, indicating an error has occurred. The option to Credential... not available. Credential Manager can select which is observed in the Credential Manager software Help files. 9 Troubleshooting Credential Manager for a given application, call HP technical support and request 3rd-level support through your computer if prompted. When TPM authentication is used,...
HP ProtectTools - Windows Vista and Windows XP
Page 86
...Credential Credential Manager to fail. To enable the TPM embedded security chip using the f10 Computer Setup utility, BIOS Configuration, or HP Client Manager. Use the arrow keys to Service Pack 2 via Windows Update. logon failure: User account restriction. Credential Manager...for future product enhancements. Manager. Click Enable, and then click Save changes and exit. 80 Chapter 9 Troubleshooting Short description Details Solution Windows password from Credential local PC, Credential Manager can only change it always enters Save As instead of the screen. 2. If the user...
...Credential Credential Manager to fail. To enable the TPM embedded security chip using the f10 Computer Setup utility, BIOS Configuration, or HP Client Manager. Use the arrow keys to Service Pack 2 via Windows Update. logon failure: User account restriction. Credential Manager...for future product enhancements. Manager. Click Enable, and then click Save changes and exit. 80 Chapter 9 Troubleshooting Short description Details Solution Windows password from Credential local PC, Credential Manager can only change it always enters Save As instead of the screen. 2. If the user...
HP ProtectTools - Windows Vista and Windows XP
Page 88
... to "double-encrypt" the files/ folders. Software should be installed on another local drive other than the C drive. 82 Chapter 9 Troubleshooting By design, the ACLs for this error message. therefore, a user can be taken with a FAT32 partition. This is displayed. Encrypting files... to scan Embedded Security EFS files, the user can encrypt the same files on removable media is no encrypt options for HP ProtectTools (select models only) Short description Details Solution Encrypting folders, subfolders, and files on FAT32. This is supported only ...
... to "double-encrypt" the files/ folders. Software should be installed on another local drive other than the C drive. 82 Chapter 9 Troubleshooting By design, the ACLs for this error message. therefore, a user can be taken with a FAT32 partition. This is displayed. Encrypting files... to scan Embedded Security EFS files, the user can encrypt the same files on removable media is no encrypt options for HP ProtectTools (select models only) Short description Details Solution Encrypting folders, subfolders, and files on FAT32. This is supported only ...
HP ProtectTools - Windows Vista and Windows XP
Page 90
... been initialized. If the user attempts to be supplied. 84 Chapter 9 Troubleshooting Accessing the Administration tool requires Basic User Key initialization. The user has the option of the Microsoft EFS encryption. HP will require the user password to the user. system exits Standby. The ... tool), uninstall waits until the Administration tool is not ready. The workaround is to reboot the system and increase memory configuration (HP does not ship 128-MB configurations with a black screen and nonresponding keyboard and mouse instead of showing welcome (logon) screen when...
... been initialized. If the user attempts to be supplied. 84 Chapter 9 Troubleshooting Accessing the Administration tool requires Basic User Key initialization. The user has the option of the Microsoft EFS encryption. HP will require the user password to the user. system exits Standby. The ... tool), uninstall waits until the Administration tool is not ready. The workaround is to reboot the system and increase memory configuration (HP does not ship 128-MB configurations with a black screen and nonresponding keyboard and mouse instead of showing welcome (logon) screen when...
HP ProtectTools - Windows Vista and Windows XP
Page 92
... is displayed: The selected Backup Archive does not match the restore reason. Also, the user must reboot the system in order to Available. 86 Chapter 9 Troubleshooting HP is working as designed and function properly; The non-selected users can be restored individually. An Archive Backup can be restored. The security system exhibits...
... is displayed: The selected Backup Archive does not match the restore reason. Also, the user must reboot the system in order to Available. 86 Chapter 9 Troubleshooting HP is working as designed and function properly; The non-selected users can be restored individually. An Archive Backup can be restored. The security system exhibits...
HP ProtectTools - Windows Vista and Windows XP
Page 94
Verify that may be added to the appropriate group. 88 Chapter 9 Troubleshooting As an administrative user, browse to the User. Expand the levels in the Device Class tree and review the settings applicable to Control Panel...further workaround would then be a member, e.g., Users, Administrators. The Device Class Configuration within Device Access Manager should allow. In the Services window, search for the HP ProtectTools Device Locking/Auditing service. Check for any Windows Group of which Windows works out the effective permission for the device. Specific users would be...
Verify that may be added to the appropriate group. 88 Chapter 9 Troubleshooting As an administrative user, browse to the User. Expand the levels in the Device Class tree and review the settings applicable to Control Panel...further workaround would then be a member, e.g., Users, Administrators. The Device Class Configuration within Device Access Manager should allow. In the Services window, search for the HP ProtectTools Device Locking/Auditing service. Check for any Windows Group of which Windows works out the effective permission for the device. Specific users would be...
HP ProtectTools - Windows Vista and Windows XP
Page 96
...to use to follow good security policies for rolling out their PIN to load. HP ProtectTools- Unrestricted access or uncontrolled administrator privileges pose security risk. Unauthorized users should not... and ensuring that the BIOS administrator password is associated with unrestricted access to the client PC, including the following: ● Deletion of PSD ● Malicious modification of user settings... Solution an error is , in future Web-based ROM SoftPaq offerings. 90 Chapter 9 Troubleshooting applications have to give his user PIN or create a new user to make TPM BIOS...
...to use to follow good security policies for rolling out their PIN to load. HP ProtectTools- Unrestricted access or uncontrolled administrator privileges pose security risk. Unauthorized users should not... and ensuring that the BIOS administrator password is associated with unrestricted access to the client PC, including the following: ● Deletion of PSD ● Malicious modification of user settings... Solution an error is , in future Web-based ROM SoftPaq offerings. 90 Chapter 9 Troubleshooting applications have to give his user PIN or create a new user to make TPM BIOS...
HP ProtectTools - Windows Vista and Windows XP
Page 102
... credentials 18 SSO automatic registration 17 SSO credentials, modifying 19 SSO manual registration 18 SSO new application 17 token PIN, changing 15 troubleshooting 79 user verification 25 virtual token, creating 15 Windows Logon 16 Windows logon password, changing 15 Windows logon, allow 24 D data..., restricting access to 6 decrypting a drive 26 Device Access Manager for HP ProtectTools background service 75 device class configuration 77 device class, allowing access to one 77 device, allowing access to one 78 simple configuration 76 troubleshooting 88 user or group, adding 77 96 Index
... credentials 18 SSO automatic registration 17 SSO credentials, modifying 19 SSO manual registration 18 SSO new application 17 token PIN, changing 15 troubleshooting 79 user verification 25 virtual token, creating 15 Windows Logon 16 Windows logon password, changing 15 Windows logon, allow 24 D data..., restricting access to 6 decrypting a drive 26 Device Access Manager for HP ProtectTools background service 75 device class configuration 77 device class, allowing access to one 77 device, allowing access to one 78 simple configuration 76 troubleshooting 88 user or group, adding 77 96 Index
HP ProtectTools - Windows Vista and Windows XP
Page 103
...group, removing 77 device configuration options 63, 65 disabling Embedded Security 73 Embedded Security, permanently 73 Drive Encryption for HP ProtectTools activating 27 activating a TPM-protected password 28 backup and recovery 28 creating backup keys 28 deactivating 27 decrypting individual...owner password, changing 73 password 8 permanently disabling 73 Personal Secure Drive 71 resetting user password 73 setup procedures 69 troubleshooting 82 emergency recovery 70 emergency recovery token password definition 9 setting 70 enabling Embedded Security 73 Embedded Security after permanent disable...
...group, removing 77 device configuration options 63, 65 disabling Embedded Security 73 Embedded Security, permanently 73 Drive Encryption for HP ProtectTools activating 27 activating a TPM-protected password 28 backup and recovery 28 creating backup keys 28 deactivating 27 decrypting individual...owner password, changing 73 password 8 permanently disabling 73 Personal Secure Drive 71 resetting user password 73 setup procedures 69 troubleshooting 82 emergency recovery 70 emergency recovery token password definition 9 setting 70 enabling Embedded Security 73 Embedded Security after permanent disable...
HP ProtectTools - Windows Vista and Windows XP
Page 105
... device configuration options 63 port options 63 system configuration options 63 T targeted theft, protecting against 6 token, Credential Manager 13 TPM chip enabling 69 initializing 70 troubleshooting Credential Manager 79 Device Access Manager 88 Embedded Security 82 miscellaneous 89 U unauthorized access, preventing 6 V viewing file options 61 viewing settings 61 virtual token 15...
... device configuration options 63 port options 63 system configuration options 63 T targeted theft, protecting against 6 token, Credential Manager 13 TPM chip enabling 69 initializing 70 troubleshooting Credential Manager 79 Device Access Manager 88 Embedded Security 82 miscellaneous 89 U unauthorized access, preventing 6 V viewing file options 61 viewing settings 61 virtual token 15...
Management and Printing - Windows XP, Windows Vista and Windows 7
Page 6
...and troubleshooting, power management, and the recovery of system software such as device drivers and the system BIOS NOTE: Additional functionality can be used with optional Altiris Solutions software (purchased separately). 2 Chapter 1 Using Client Management Solutions HP Client... Manager for Altiris provides superior hardware management capabilities for HP devices: ● Detailed views of hardware inventory for asset management ● System Checkup monitoring...
...and troubleshooting, power management, and the recovery of system software such as device drivers and the system BIOS NOTE: Additional functionality can be used with optional Altiris Solutions software (purchased separately). 2 Chapter 1 Using Client Management Solutions HP Client... Manager for Altiris provides superior hardware management capabilities for HP devices: ● Detailed views of hardware inventory for asset management ● System Checkup monitoring...
Management and Printing - Windows XP, Windows Vista and Windows 7
Page 7
... resolution ◦ Management of help desk tickets ◦ Remote troubleshooting ◦ Remote problem resolution ◦ Client disaster recovery ● Software and operations management ◦ Ongoing client management ◦ HP system software deployment ◦ Application self-healing (the ability to...provides easy-to -follow wizards. When Altiris Solutions software is used in the correct configuration. HP CCM (Client Configuration Manager) (select models only) HP CCM (Client Configuration Manager) automates the management of software such as operating systems, programs, software...
... resolution ◦ Management of help desk tickets ◦ Remote troubleshooting ◦ Remote problem resolution ◦ Client disaster recovery ● Software and operations management ◦ Ongoing client management ◦ HP system software deployment ◦ Application self-healing (the ability to...provides easy-to -follow wizards. When Altiris Solutions software is used in the correct configuration. HP CCM (Client Configuration Manager) (select models only) HP CCM (Client Configuration Manager) automates the management of software such as operating systems, programs, software...
Modem and Local Area Network - Windows Vista and Windows XP
Page 14
Index C cable LAN 7 modem 2 country-specific modem cable adapter 3 L local area network (LAN) cable required 7 connecting cable 7 M modem cable connecting 2 country-specific cable adapter 3 noise suppression circuitry 1 modem software setting/adding location 4 travel connection problems 6 N network cable connecting 7 noise suppression circuitry 7 noise suppression circuitry modem cable 1 network cable 7 T troubleshooting modem 6 W wireless network (WLAN) 7 8 Index
Index C cable LAN 7 modem 2 country-specific modem cable adapter 3 L local area network (LAN) cable required 7 connecting cable 7 M modem cable connecting 2 country-specific cable adapter 3 noise suppression circuitry 1 modem software setting/adding location 4 travel connection problems 6 N network cable connecting 7 noise suppression circuitry 7 noise suppression circuitry modem cable 1 network cable 7 T troubleshooting modem 6 W wireless network (WLAN) 7 8 Index
Modem and Local Area Network - Windows XP
Page 15
Index C cable LAN 8 modem 2 country-specific modem cable adapter 3 L local area network (LAN) cable required 8 connecting cable 8 M modem cable connecting 2 country-specific cable adapter 3 noise suppression circuitry 1 modem software setting/adding location 4 travel connection problems 6 N network cable connecting 8 noise suppression circuitry 8 noise suppression circuitry modem cable 1 network cable 8 T troubleshooting modem 6 W wireless network (WLAN) 8 ENWW Index 9
Index C cable LAN 8 modem 2 country-specific modem cable adapter 3 L local area network (LAN) cable required 8 connecting cable 8 M modem cable connecting 2 country-specific cable adapter 3 noise suppression circuitry 1 modem software setting/adding location 4 travel connection problems 6 N network cable connecting 8 noise suppression circuitry 8 noise suppression circuitry modem cable 1 network cable 8 T troubleshooting modem 6 W wireless network (WLAN) 8 ENWW Index 9
Drives - Linux
Page 29
optical drive DVD copying or creating 8 playing 6 removing 9 DVD drive 2, 11 S switch cover removing 15 T troubleshooting optical disc tray 10 E external drive 11 Index 25 Index A airport security devices 1 B BD playing 6 removing 9 Blu-ray Disc (BD) 2, 3 Blu-ray ROM DVD+/-RW ...
optical drive DVD copying or creating 8 playing 6 removing 9 DVD drive 2, 11 S switch cover removing 15 T troubleshooting optical disc tray 10 E external drive 11 Index 25 Index A airport security devices 1 B BD playing 6 removing 9 Blu-ray Disc (BD) 2, 3 Blu-ray ROM DVD+/-RW ...
Drives - Windows Vista
Page 3
... BD ...12 3 Using external drives Using optional external devices ...14 4 Using HP 3D DriveGuard Identifying HP 3D DriveGuard status 16 Using HP 3D DriveGuard software ...17 5 Improving hard drive performance Using Disk Defragmenter ...18 Using Disk Cleanup ...18 6 Replacing the hard drive 7 Troubleshooting The optical disc tray does not open for removal of a CD...
... BD ...12 3 Using external drives Using optional external devices ...14 4 Using HP 3D DriveGuard Identifying HP 3D DriveGuard status 16 Using HP 3D DriveGuard software ...17 5 Improving hard drive performance Using Disk Defragmenter ...18 Using Disk Cleanup ...18 6 Replacing the hard drive 7 Troubleshooting The optical disc tray does not open for removal of a CD...
Drives - Windows Vista
Page 35
7 Troubleshooting The following sections describe several common issues and resolutions. 31
7 Troubleshooting The following sections describe several common issues and resolutions. 31
Drives - Windows Vista
Page 36
...detect the optical drive, use Device Manager to perform the following tasks: ● Update the driver. ● Disable the device. 32 Chapter 7 Troubleshooting Remove any discs from the tray by User Account Control, click Continue. 3. If prompted by gently pressing down on the paper clip until the ... CD, DVD, or BD 1. Press in gently on the spindle while lifting the outer edges of the disc. Right-click the optical device listing to troubleshoot the device and then update, uninstall, or disable the device driver: 1. Insert the end of a paper clip (1) into the release access in a ...
...detect the optical drive, use Device Manager to perform the following tasks: ● Update the driver. ● Disable the device. 32 Chapter 7 Troubleshooting Remove any discs from the tray by User Account Control, click Continue. 3. If prompted by gently pressing down on the paper clip until the ... CD, DVD, or BD 1. Press in gently on the spindle while lifting the outer edges of the disc. Right-click the optical device listing to troubleshoot the device and then update, uninstall, or disable the device driver: 1. Insert the end of a paper clip (1) into the release access in a ...