Maintenance and Service Guide
Page 5
... Network driver does not detect network controller 55 Network status link light never blinks ...56 Diagnostics reports a failure ...56 Diagnostics passes, but the computer does not communicate with the network 57 Network controller stopped working when an expansion board was added to the computer 57 Network controller stops working without apparent cause 57 Cannot connect to network server when attempting remote system installation 57 System setup utility reports unprogrammed EEPROM 57 Solving memory problems ...58 System will not boot...
... Network driver does not detect network controller 55 Network status link light never blinks ...56 Diagnostics reports a failure ...56 Diagnostics passes, but the computer does not communicate with the network 57 Network controller stopped working when an expansion board was added to the computer 57 Network controller stops working without apparent cause 57 Cannot connect to network server when attempting remote system installation 57 System setup utility reports unprogrammed EEPROM 57 Solving memory problems ...58 System will not boot...
Maintenance and Service Guide
Page 61
... open the Add Hardware Wizard, open a command prompt and type . Reboot the computer and follow the instructions that came with the computer. Mouse might need repair. Solution Shut down . A new device is not recognized as an additional drive or expansion card. Cause Mouse connector is not properly plugged into the back of the computer (or the keyboard) and restart. When the system advised you of changes to the configuration, you install a plug...
... open the Add Hardware Wizard, open a command prompt and type . Reboot the computer and follow the instructions that came with the computer. Mouse might need repair. Solution Shut down . A new device is not recognized as an additional drive or expansion card. Cause Mouse connector is not properly plugged into the back of the computer (or the keyboard) and restart. When the system advised you of changes to the configuration, you install a plug...
Maintenance and Service Guide
Page 62
... Setup. Network driver does not detect network controller Use this information to verify the proper installation. Review the documentation that does not cause a resource conflict. Beeps and blinking lights are codes for network problems are listed in the taskbar search box, and then select Device Manager from the list of debugging the network cabling. To access Device Manager in Windows, type device manager in these tables. USB ports on the computer are using the correct memory modules and to troubleshoot the computer. Power light blinks...
... Setup. Network driver does not detect network controller Use this information to verify the proper installation. Review the documentation that does not cause a resource conflict. Beeps and blinking lights are codes for network problems are listed in the taskbar search box, and then select Device Manager from the list of debugging the network cabling. To access Device Manager in Windows, type device manager in these tables. USB ports on the computer are using the correct memory modules and to troubleshoot the computer. Power light blinks...
Maintenance and Service Guide
Page 64
... a new expansion board were installed. Diagnostics passes, but the computer does not communicate with the network Use this information to troubleshoot the computer. Cause The network controller requires drivers. Solution Be sure that the cable is securely attached to the network connector, and that the correct network client and protocol is not configured for your NIC. The network controller is installed. Cause Unprogrammed EEPROM. To access Control Panel in Windows, type control panel in the Control Panel...
... a new expansion board were installed. Diagnostics passes, but the computer does not communicate with the network Use this information to troubleshoot the computer. Cause The network controller requires drivers. Solution Be sure that the cable is securely attached to the network connector, and that the correct network client and protocol is not configured for your NIC. The network controller is installed. Cause Unprogrammed EEPROM. To access Control Panel in Windows, type control panel in the Control Panel...
Maintenance and Service Guide
Page 67
... select the Delete button. Select Internet Options. 3. Type control panel in Advanced > Boot Options. Run the Computer Setup utility, and enable booting to troubleshoot the computer. Be sure that a web server can later retrieve.) Solution Verify Internet settings, or contact your ISP. (If the cable/DSL service is connected, the cable light on the front of applications. 2. Web browser is enabled in the Computer Setup utility. Cannot automatically launch internet programs Use this information to removable media in the...
... select the Delete button. Select Internet Options. 3. Type control panel in Advanced > Boot Options. Run the Computer Setup utility, and enable booting to troubleshoot the computer. Be sure that a web server can later retrieve.) Solution Verify Internet settings, or contact your ISP. (If the cable/DSL service is connected, the cable light on the front of applications. 2. Web browser is enabled in the Computer Setup utility. Cannot automatically launch internet programs Use this information to removable media in the...
Maintenance and Service Guide
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.... ● Enhanced HP Firmware Runtime Intrusion Prevention and Detection: Enables monitoring of HP system firmware executing out of main memory while the operating system is running. Enable MS UEFI CA key: Disabling this setting alters the Secure Boot key list to 30 seconds. Set this option to disable to restore this setting. You need to support Device Guard. Default is enabled. ● Sure Start BIOS Settings Protection: When enabled, HP Sure Start locks all critical security events, HP Sure Start turns off . Default is off the...
.... ● Enhanced HP Firmware Runtime Intrusion Prevention and Detection: Enables monitoring of HP system firmware executing out of main memory while the operating system is running. Enable MS UEFI CA key: Disabling this setting alters the Secure Boot key list to 30 seconds. Set this option to disable to restore this setting. You need to support Device Guard. Default is enabled. ● Sure Start BIOS Settings Protection: When enabled, HP Sure Start locks all critical security events, HP Sure Start turns off . Default is off the...
Maintenance and Service Guide
Page 84
... light. Unconfigure AMT on next boot. Resets AMT configuration options on next boot. SOL Terminal Emulation Mode SOL (serial-over-LAN) terminal emulation mode is enabled. The emulation options allow administrators to select which is 5 min. ● BIOS Watchdog Timer (min.). Show Unconfigure ME Confirmation Prompt Requires user confirmation when unconfiguring the Intel Management Engine. Default is only activated during remote AMT (Active Management Technology) redirection operations. When cleared, disables Thunderbolt connections...
... light. Unconfigure AMT on next boot. Resets AMT configuration options on next boot. SOL Terminal Emulation Mode SOL (serial-over-LAN) terminal emulation mode is enabled. The emulation options allow administrators to select which is 5 min. ● BIOS Watchdog Timer (min.). Show Unconfigure ME Confirmation Prompt Requires user confirmation when unconfiguring the Intel Management Engine. Default is only activated during remote AMT (Active Management Technology) redirection operations. When cleared, disables Thunderbolt connections...
Maintenance and Service Guide
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... Control Panel (Computer Setup can enable Full Boot to run all of the ROM-based system tests and takes longer to 30 days on the screen. If the problem persists, replace the RTC battery. 7 POST error messages This section lists the error codes, error messages, and the various indicator light and audible sequences that you can take to the POST Messages Enabled mode during POST, such as the memory test. Quick Boot is tested...
... Control Panel (Computer Setup can enable Full Boot to run all of the ROM-based system tests and takes longer to 30 days on the screen. If the problem persists, replace the RTC battery. 7 POST error messages This section lists the error codes, error messages, and the various indicator light and audible sequences that you can take to the POST Messages Enabled mode during POST, such as the memory test. Quick Boot is tested...
Maintenance and Service Guide
Page 89
...Failure Hard drive will giving correct error message. Determine whether hard drive is have a hard drive firmware patch that will soon fail. (Some hard drives 1. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) 3. Clear CMOS. 3. Clear CMOS. 3. Replace the hard disk drive. 400-Serial Port A Address Conflict Detected Both external and internal serial ports are connected properly to enable this warning, check that will soon fail. (Some hard drives 1. Run the fix an erroneous error message.) Drive Protection System test under using...
...Failure Hard drive will giving correct error message. Determine whether hard drive is have a hard drive firmware patch that will soon fail. (Some hard drives 1. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) 3. Clear CMOS. 3. Clear CMOS. 3. Replace the hard disk drive. 400-Serial Port A Address Conflict Detected Both external and internal serial ports are connected properly to enable this warning, check that will soon fail. (Some hard drives 1. Run the fix an erroneous error message.) Drive Protection System test under using...
Maintenance and Service Guide
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... device might not work with a supported module. 800-Keyboard Error Keyboard failure. 1. Not applicable. 70x-Wireless Mode Not Supported The system has detected a wireless module installed in PCI Express Slot Failed To Initialize There is an incompatibility or problem with computer turned off. 2. Be sure that is Installed installed. 500-BIOS Recovery A system BIOS recovery has occurred. Remove any serial port expansion assigned to see if the problem remains. 41A-Front USB1/USB2 Not Connected Front USB cable has...
... device might not work with a supported module. 800-Keyboard Error Keyboard failure. 1. Not applicable. 70x-Wireless Mode Not Supported The system has detected a wireless module installed in PCI Express Slot Failed To Initialize There is an incompatibility or problem with computer turned off. 2. Be sure that is Installed installed. 500-BIOS Recovery A system BIOS recovery has occurred. Remove any serial port expansion assigned to see if the problem remains. 41A-Front USB1/USB2 Not Connected Front USB cable has...
Maintenance and Service Guide
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... Windows operating system to determine whether your failure code and send it from HP Support Assistant or the Start menu. If HP PC Hardware Diagnostics Windows is installed, you must perform troubleshooting steps before you can receive a failure ID. ▲ You have several options after you receive a failure ID: ● Select Next to support. Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is not installed on page 93. For interactive tests, such as keyboard, mouse, or audio and video palette, you must download...
... Windows operating system to determine whether your failure code and send it from HP Support Assistant or the Start menu. If HP PC Hardware Diagnostics Windows is installed, you must perform troubleshooting steps before you can receive a failure ID. ▲ You have several options after you receive a failure ID: ● Select Next to support. Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is not installed on page 93. For interactive tests, such as keyboard, mouse, or audio and video palette, you must download...
Maintenance and Service Guide
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... this memory retain data when power is removed? The third-party data store contents can be used for updating the firmware. the flash requires an upgrade. 802.11 WLAN 4 kilobits to this memory are typically not made data. System BIOS code is updated via Intel secure firmware update utility. Select Find your product for manuals and specific product information, and then follow the on -screen instructions.) Stores Management Engine Code, Settings, Provisioning...
... this memory retain data when power is removed? The third-party data store contents can be used for updating the firmware. the flash requires an upgrade. 802.11 WLAN 4 kilobits to this memory are typically not made data. System BIOS code is updated via Intel secure firmware update utility. Select Find your product for manuals and specific product information, and then follow the on -screen instructions.) Stores Management Engine Code, Settings, Provisioning...
Maintenance and Service Guide
Page 115
... battery replacement 32 beep codes 85 blinking lights 85 boot order, changing 91 booting options Full Boot 79 Quick Boot 79 C cable management 8, 16 cable pinouts, SATA data 16 card reader 2 illustrated 6 removal and replacement 28 changing a Power-On password 87 changing a Setup password 87 cleaning computer 8, 11, 13 mouse 8, 11, 14 safety precautions 8, 11 cleaning your computer disinfecting 12 removing dirt and debris 12 CMOS clearing and resetting 87 computer cleaning 8, 11, 13 computer major components 4 Computer Setup access problem 44 Advanced menu 71...
... battery replacement 32 beep codes 85 blinking lights 85 boot order, changing 91 booting options Full Boot 79 Quick Boot 79 C cable management 8, 16 cable pinouts, SATA data 16 card reader 2 illustrated 6 removal and replacement 28 changing a Power-On password 87 changing a Setup password 87 cleaning computer 8, 11, 13 mouse 8, 11, 14 safety precautions 8, 11 cleaning your computer disinfecting 12 removing dirt and debris 12 CMOS clearing and resetting 87 computer cleaning 8, 11, 13 computer major components 4 Computer Setup access problem 44 Advanced menu 71...
Maintenance and Service Guide
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... Power-On password 87 printer problems 52 problems audio 51 Computer Setup 44 F10 Setup 44 flash drive 59 general 44 hard drive 49 hardware installation 54 internet access 60 keyboard 53 memory 58 mouse 53 network 55 power 48 printer 52 software 61 processor removal and replacement 35 R rear fan illustrated 4 rear panel components 2 recovery 89 discs 90 media 90 USB flash drive 90 recovery media 89 creating using HP Cloud Recovery Download Tool 89 creating using Windows tools 89 Remote HP PC Hardware Diagnostics UEFI settings customizing 96 using 96 removal and replacement card reader 28 fan...
... Power-On password 87 printer problems 52 problems audio 51 Computer Setup 44 F10 Setup 44 flash drive 59 general 44 hard drive 49 hardware installation 54 internet access 60 keyboard 53 memory 58 mouse 53 network 55 power 48 printer 52 software 61 processor removal and replacement 35 R rear fan illustrated 4 rear panel components 2 recovery 89 discs 90 media 90 USB flash drive 90 recovery media 89 creating using HP Cloud Recovery Download Tool 89 creating using Windows tools 89 Remote HP PC Hardware Diagnostics UEFI settings customizing 96 using 96 removal and replacement card reader 28 fan...
User Guide
Page 6
Connecting video devices using an HDMI cable (select products only 17 Connecting a high-definition TV or monitor using HDMI 17 Setting up HDMI audio ...18 Turn on HDMI audio ...18 Return audio to computer speakers...18 Connecting digital display devices using a Dual-Mode DisplayPort cable (select products only 19 Discovering and connecting to Miracast-compatible wireless displays (select products only 20 Using data transfer ...20 Connecting devices to a USB Type-C port (select products only 20 5 Navigating the screen ...21 Using touch gestures (select products only)...21 Using the...
Connecting video devices using an HDMI cable (select products only 17 Connecting a high-definition TV or monitor using HDMI 17 Setting up HDMI audio ...18 Turn on HDMI audio ...18 Return audio to computer speakers...18 Connecting digital display devices using a Dual-Mode DisplayPort cable (select products only 19 Discovering and connecting to Miracast-compatible wireless displays (select products only 20 Using data transfer ...20 Connecting devices to a USB Type-C port (select products only 20 5 Navigating the screen ...21 Using touch gestures (select products only)...21 Using the...
User Guide
Page 17
... phone towers) throughout large geographic areas, effectively providing coverage across entire states, regions, or even countries. ● Bluetooth® device-Creates a personal area network (PAN) to connect to a network, and diagnose and repair network problems. To use operating system controls: On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. - In a PAN, each device communicates directly with a wireless router or a wireless access point. ● HP...
... phone towers) throughout large geographic areas, effectively providing coverage across entire states, regions, or even countries. ● Bluetooth® device-Creates a personal area network (PAN) to connect to a network, and diagnose and repair network problems. To use operating system controls: On the taskbar, right-click the network status icon, and then select Open Network & Internet settings. - In a PAN, each device communicates directly with a wireless router or a wireless access point. ● HP...
User Guide
Page 43
... Possible solution Cannot connect to a local area network (LAN). A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the internet 1. Do not connect a telephone cable to the network adapter, and do not connect a network cable to a configuration that was installed. doing so might have software problems, refer to open the wizard, and then follow the on page 44. Select the Search icon in the taskbar, type control panel in the notification...
... Possible solution Cannot connect to a local area network (LAN). A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to the internet 1. Do not connect a telephone cable to the network adapter, and do not connect a network cable to a configuration that was installed. doing so might have software problems, refer to open the wizard, and then follow the on page 44. Select the Search icon in the taskbar, type control panel in the notification...
User Guide
Page 63
... http://www.hp.com/support. Before upgrading your hardware If you intend to know your computer on , immediately contact HP support using the procedures given earlier in the HP Worldwide Limited Warranty and Technical Support guide. This must be repaired or to have parts replaced, you set up your computer, see the Setup Instructions or Quick Setup poster or Getting to upgrade any problems setting up your system and turning it only...
... http://www.hp.com/support. Before upgrading your hardware If you intend to know your computer on , immediately contact HP support using the procedures given earlier in the HP Worldwide Limited Warranty and Technical Support guide. This must be repaired or to have parts replaced, you set up your computer, see the Setup Instructions or Quick Setup poster or Getting to upgrade any problems setting up your system and turning it only...
User Guide
Page 64
..., 39 downloading 39 failure ID code 38 installing 40 using 38 HP Recovery media recovery 45 HP Sure Recover 46 I IMEI number 10 International Association of Accessibility Professionals 50 K keyboard backlight action key 21 keys airplane mode 21 L locating information hardware 5 software 5 low blue light mode, adjusting 2 M maintenance Disk Cleanup 23 Disk Defragmenter 23 updating programs and drivers 24 MEID number 10 microphone, connecting 14 Miracast 20 mobile broadband activating 10 IMEI number 10 MEID number 10 monitor brightness default, restoring 3 N navigating the screen 21 O operating...
..., 39 downloading 39 failure ID code 38 installing 40 using 38 HP Recovery media recovery 45 HP Sure Recover 46 I IMEI number 10 International Association of Accessibility Professionals 50 K keyboard backlight action key 21 keys airplane mode 21 L locating information hardware 5 software 5 low blue light mode, adjusting 2 M maintenance Disk Cleanup 23 Disk Defragmenter 23 updating programs and drivers 24 MEID number 10 microphone, connecting 14 Miracast 20 mobile broadband activating 10 IMEI number 10 MEID number 10 monitor brightness default, restoring 3 N navigating the screen 21 O operating...
User Guide
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... 7 USB Type-C SuperSpeed port, identifying 7 USB Type-C Thunderbolt port with HP Sleep and Charge, identifying 7 using the keyboard and mouse 21 using touch gestures 21 V VGA port connecting 16 video DisplayPort device 15 Dual-Mode DisplayPort connector 19 HDMI port 17 Thunderbolt port device 16 USB Type-C 20 VGA port 16 wireless displays 20 video, using 14 W Windows backup 44 recovery media 44 system restore point 44 Windows Hello 13 using 29 Windows tools, using 44 wired network (LAN) 12 wireless button 9 wireless controls button 9 operating system 9 wireless light 9 wireless network (WLAN...
... 7 USB Type-C SuperSpeed port, identifying 7 USB Type-C Thunderbolt port with HP Sleep and Charge, identifying 7 using the keyboard and mouse 21 using touch gestures 21 V VGA port connecting 16 video DisplayPort device 15 Dual-Mode DisplayPort connector 19 HDMI port 17 Thunderbolt port device 16 USB Type-C 20 VGA port 16 wireless displays 20 video, using 14 W Windows backup 44 recovery media 44 system restore point 44 Windows Hello 13 using 29 Windows tools, using 44 wired network (LAN) 12 wireless button 9 wireless controls button 9 operating system 9 wireless light 9 wireless network (WLAN...
