HP Pro Mini 260 G9 Desktop PC Support and Manuals
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User Guide - Page 6
... information
Here you can also see the Agency/Environmental label. Follow the instructions to find additional HP resources. Locating HP resources 1
System board
A diagram of support: ● Online chat with an HP technician ● Support telephone numbers ● HP service center locations To access this guide:
▲ Select the Search icon (select products only) in the taskbar...
User Guide - Page 8
...://www.hp.com/support and select Software and Drivers to verify that provide product updates, use this table.
Follow the instructions to find diagnostics tools
Topic
Location
Diagnostics tools
For additional information, see the computer Maintenance and Service Guide at http://www.hp.com/support. Table 1-4 Where to find your product, and then select Manuals. POST error codes
See...
Maintenance and Service Guide - Page 9
...supports headphones, line output devices, microphones, line input devices, or CTIA-style headsets.
If the light blinks red, the computer displays a diagnostic code to interpret the code.
NOTE: The light on the power button is normally white when the power is on page 79 to indicate a problem...device such as a smartphone.
3
USB port with HP Sleep and Charge
6
Drive light
NOTE: Use a...
Maintenance and Service Guide - Page 25
... memory Supported
Industry-standard 260-pin containing the mandatory Joint Electronic Device Engineering Council (JEDEC) specification
2
64...support, you install unsupported memory modules. Memory modules constructed with at least one preinstalled SODIMM.
To install...supported. memory modules constructed with up to correctly populate SODIMM sockets:
18 Chapter 4 Removal and replacement...
Maintenance and Service Guide - Page 56
... of the computer.
You can also use Computer Setup to reconfigure or disable devices to isolate the faulty module.
USB ports on the computer are codes for accepting the changes. Reboot the computer and follow the instructions for specific problems.
3.
Computer will not start
Use this information to troubleshoot the computer. If you are not bent...
Maintenance and Service Guide - Page 58
...
Use this information to troubleshoot the computer. Cause The cable is securely attached to the network connector, and that the cable is a problem with the cable or ...
Verify that the Remote System Installation Server contains the network interface card (NIC) drivers for a new expansion board were installed. Contact an authorized service provider.
Solution
Verify network connectivity...
Maintenance and Service Guide - Page 59
... tables.
Cause
You have been installed correctly and that support ECC memory, HP does not support mixing ECC and non-ECC memory.
NOTE: The memory count will not boot the operating system. Replace module with the correct industry-standard device for Out-of memory to troubleshoot the computer.
Solution Contact an authorized service provider. This socket must...
Maintenance and Service Guide - Page 63
... more computers. ● Enable or disable DriveLock security or securely erase a hard drive (when supported by the company to this computer. ● Enable the power-on password prompt during startup.
56 Chapter 6 Computer Setup (F10) Utility NOTE: Selecting UEFI Drivers restarts the computer into the third-party option ROM management application. Repeatedly press f10...
Maintenance and Service Guide - Page 64
...; Processor stepping
● Memory speed ● DIMM size (for each installed module)
● System BIOS version ● ME Firmware version (Intel only)
● Video BIOS version ● Reference code revision
Computer Setup Main 57
To return to those values by selecting Restore Security Settings to select the option you do not want , and then press...
Maintenance and Service Guide - Page 73
... storage device is installed.
This setting is displayed only if Recover after Boot Failure
If enabled and no bootable UEFI operating system is notified of the recovery driver stored in Boot Order, restart the computer and press esc (to retrieve the recovery agent from a local drive.
Limit PCIe Speed (workstation models only)
Lets you...
Maintenance and Service Guide - Page 80
... resolve the error condition.
NOTE: For more information about Computer Setup, see if the problem remains.
4. Full Boot runs all of the problem, and steps you might encounter during POST, press any key (except f10, f11, or f12).
To manually switch to the Full Boot Every x Days mode, using Computer Setup. Table 7-1 POST numeric codes and text...
Maintenance and Service Guide - Page 81
... the computer.
2. Upgrade BIOS to update this
the system board is not supported by the BIOS.
009-PMM Allocation Error during MEBx Download
Memory error during POST execution of the Management Engine (ME) BIOS Extensions option ROM.
1.
If the error persists, replace the system board. MEBx selection or exit resulted in a setup failure.
1. If the error persists, replace the system...
Maintenance and Service Guide - Page 82
..., update to see if the
problem remains.
2. If the error still persists, replace the system board.
100-Front Audio Not Connected
Front audio cable has been detached or unseated from the system board.
A memory module in Memory Socket(s) X, X, ...
added, remove it is different from the last startup. POST numeric codes and text messages 75 Verify...
Maintenance and Service Guide - Page 83
... have a hard drive firmware patch that will soon fail. (Some hard drives 1. Replace the hard disk drive.
3F2-Hard Disk 2 Error
Hard disk 2 error.
1. Remove any problem with specific devices.
301-Hard Disk 1: SMART Hard Drive Detects Imminent Failure
Hard drive will
giving correct error message. User Diagnostics (f2 during boot-up contents and replace hard drive.
3F0...
Maintenance and Service Guide - Page 110
... error codes 73
O
operating guidelines 8, 11 overheating, prevention 8, 11
P
password Power-On 81 security 81 Setup 81
POST error messages 73 power cord set requirements
country specific 99 power problems 42 power supply
operating voltage range 101 Power-On password 81 printer problems 46 problems
audio 45 Computer Setup 38 F10 Setup 38 flash drive 53 general 38 hard drive 43 hardware installation...
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