Limited Warranty and Support Guide (Refurbished Desktops)
Page 14
...Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Telephone support is quick and easy, and it offers: • E-mail updates containing notifications about product enhancements, the most recent support alerts, and driver updates specific to : http://www.hp.com/...638-9376 (1-800-NETZERO) http://netzero.net Symantec - The User Guides are preinstalled on your computer through the Help and Support Center. Support Information Don't Forget to Get Help Follow these steps when you can register your computer. Click the Windows Start Button...
...Programs, PC Help & Tools, and then click Hardware Diagnostic Tools. 4 HP Technical Support Web site. Telephone support is quick and easy, and it offers: • E-mail updates containing notifications about product enhancements, the most recent support alerts, and driver updates specific to : http://www.hp.com/...638-9376 (1-800-NETZERO) http://netzero.net Symantec - The User Guides are preinstalled on your computer through the Help and Support Center. Support Information Don't Forget to Get Help Follow these steps when you can register your computer. Click the Windows Start Button...
Start Here Guide
Page 20
...device installation To set up a wireless network into the Search box, and then click Network and Sharing Center to protect your computer does not have an integrated WLAN device, or the driver for the device is listed, either your network from unauthorized access. For more of the following security ... on the taskbar. 2 Type Device Manager into the Search box, and then click Device Manager to open the Network and Sharing Center window. 6 Click Add a device to : http://www.hp.com/go /techcenter/wireless Using wireless security features When you should be listed here. Go to: http://www...
...device installation To set up a wireless network into the Search box, and then click Network and Sharing Center to protect your computer does not have an integrated WLAN device, or the driver for the device is listed, either your network from unauthorized access. For more of the following security ... on the taskbar. 2 Type Device Manager into the Search box, and then click Device Manager to open the Network and Sharing Center window. 6 Click Add a device to : http://www.hp.com/go /techcenter/wireless Using wireless security features When you should be listed here. Go to: http://www...
Start Here Guide
Page 65
... information for your computer by using the Internet to access the Support Web site. 1 Go to http://www.hp.com/support in your Web browser. 2 Select your country/region and language. 3 Click Support and Drivers. 4 Click See support and troubleshooting information, enter the model number of the following: Click the title to...
... information for your computer by using the Internet to access the Support Web site. 1 Go to http://www.hp.com/support in your Web browser. 2 Select your country/region and language. 3 Click Support and Drivers. 4 Click See support and troubleshooting information, enter the model number of the following: Click the title to...
Start Here Guide
Page 66
... open the Help and Support Center: Press the Help button (select models only) on the taskbar, and then click Help and Support. Using the PC Help & Tools Folder The PC Help & Tools folder contains special utilities for your keyboard. You can find links to driver updates, access to you 're...3 Click PC Help & Tools. 4 Click an item to the Internet, and display an alert or a notice on your desktop. Here you can view messages as support information and programs. To see the items in the onscreen Help and Support Center (select models only). Most support updates that HP Connections or ...
... open the Help and Support Center: Press the Help button (select models only) on the taskbar, and then click Help and Support. Using the PC Help & Tools Folder The PC Help & Tools folder contains special utilities for your keyboard. You can find links to driver updates, access to you 're...3 Click PC Help & Tools. 4 Click an item to the Internet, and display an alert or a notice on your desktop. Here you can view messages as support information and programs. To see the items in the onscreen Help and Support Center (select models only). Most support updates that HP Connections or ...
Getting Started Guide
Page 11
... information for your computer by using the Internet to access the Support Web site. 1 Go to http://www.hp.com/support in your Web browser. 2 Select your country/region and language. 3 Click Support and Drivers. 4 Click See support and troubleshooting information, enter the model number of the following: Click the title to...
... information for your computer by using the Internet to access the Support Web site. 1 Go to http://www.hp.com/support in your Web browser. 2 Select your country/region and language. 3 Click Support and Drivers. 4 Click See support and troubleshooting information, enter the model number of the following: Click the title to...
Getting Started Guide
Page 12
...only) is in the PC Help & Tools Folder: 1 Click the Windows Start Button on your desktop. Here you can view messages as support information and programs. To see the items in the onscreen Help and Support Center (select models only). Most support updates that HP Connections or Compaq Connections...Started Or Click the Windows Start Button on your keyboard. You can find links to driver updates, access to the Internet, and display an alert or a notice on the taskbar. 2 Click All Programs. 3 Click PC Help & Tools. 4 Click an item to you 're connected to technical support options...
...only) is in the PC Help & Tools Folder: 1 Click the Windows Start Button on your desktop. Here you can view messages as support information and programs. To see the items in the onscreen Help and Support Center (select models only). Most support updates that HP Connections or Compaq Connections...Started Or Click the Windows Start Button on your keyboard. You can find links to driver updates, access to the Internet, and display an alert or a notice on the taskbar. 2 Click All Programs. 3 Click PC Help & Tools. 4 Click an item to you 're connected to technical support options...
Getting Started Guide
Page 18
... onto your privacy, use the computer for your computer, click the Windows Start Button on the taskbar, click Help and Support, and then click Software, drivers, and BIOS updates.
... onto your privacy, use the computer for your computer, click the Windows Start Button on the taskbar, click Help and Support, and then click Software, drivers, and BIOS updates.
Getting Started Guide
Page 25
... access to set the software programs that each user of user accounts: Administrative Allowed to change systemwide settings, and install Windows Vista-compatible software and drivers. Setting Up User Accounts on Your New Computer User accounts enable you to password-protected files, folders, and settings.
... access to set the software programs that each user of user accounts: Administrative Allowed to change systemwide settings, and install Windows Vista-compatible software and drivers. Setting Up User Accounts on Your New Computer User accounts enable you to password-protected files, folders, and settings.
Getting Started Guide
Page 58
...driver updates. Edit and preview files. You may have a software update CD included with your desktop. Send a movie in an e-mail or upload it to install this CD before using the convenient shopping search engine. video files such as .mp3, .asf, or .wma; Import audio, video, and other media files from HP...Started Create .avi and .wmv (Windows Media Video) files. Comparison-shop using the DVD Writer/CD Writer drive. Access PC Health and Security and PC Help tools. or image files such as .jpg or .gif. With this program: HP Total Care Advisor (select models only) Microsoft...
...driver updates. Edit and preview files. You may have a software update CD included with your desktop. Send a movie in an e-mail or upload it to install this CD before using the convenient shopping search engine. video files such as .mp3, .asf, or .wma; Import audio, video, and other media files from HP...Started Create .avi and .wmv (Windows Media Video) files. Comparison-shop using the DVD Writer/CD Writer drive. Access PC Health and Security and PC Help tools. or image files such as .jpg or .gif. With this program: HP Total Care Advisor (select models only) Microsoft...
Getting Started Guide
Page 63
In many cases your computer automatically finds the necessary printer driver for your particular printer to your computer, and if the computer has the necessary software installed for example: all , odd, or even pages in a range. 3 ... OK or Print. To print: 1 Click File on connecting and using the printer, refer to install the specific printer driver manually. Managing Files 53 Determine the number of software programs called printer drivers. Choose the page range (for the printer. Printers receive instructions from most software programs and Web sites if you...
In many cases your computer automatically finds the necessary printer driver for your particular printer to your computer, and if the computer has the necessary software installed for example: all , odd, or even pages in a range. 3 ... OK or Print. To print: 1 Click File on connecting and using the printer, refer to install the specific printer driver manually. Managing Files 53 Determine the number of software programs called printer drivers. Choose the page range (for the printer. Printers receive instructions from most software programs and Web sites if you...
Getting Started Guide
Page 80
...selecting Rename, and then typing in a new name. To connect the drive: 1 Turn on the computer. 2 Plug the rectangular end of the HP Media Drive. Also, it into an available USB port on your computer. You can permanently assign a drive letter to avoid the letter changing when you ... new drive letter. 70 Getting Started Some programs may not be able to your computer. USB 1.x systems use both USB connectors. 3 Install the software and drivers. Plug the square end of the USB 2.0 cable (D) into the USB connector on the taskbar. 2 Click Computer. 3 Select Manage. NOTE: USB 2.0...
...selecting Rename, and then typing in a new name. To connect the drive: 1 Turn on the computer. 2 Plug the rectangular end of the HP Media Drive. Also, it into an available USB port on your computer. You can permanently assign a drive letter to avoid the letter changing when you ... new drive letter. 70 Getting Started Some programs may not be able to your computer. USB 1.x systems use both USB connectors. 3 Install the software and drivers. Plug the square end of the USB 2.0 cable (D) into the USB connector on the taskbar. 2 Click Computer. 3 Select Manage. NOTE: USB 2.0...
Getting Started Guide
Page 83
...updates installed on . Data transfer rate seems slow with my USB 2.0 adapter card Your HP Media Drive operates as fast as the host adapter card allows (up to the software and drivers installation instructions that came with your system. Refer to the maximum burst rate of your ...installed properly. Troubleshooting the HP Media Drive Microsoft updates Make sure you are having performance issues, make sure the HP Media Drive is on your system before you are using by checking in your HP Media Drive. 5 Click Stop to make sure that the USB 2.0 card drivers are the most current...
...updates installed on . Data transfer rate seems slow with my USB 2.0 adapter card Your HP Media Drive operates as fast as the host adapter card allows (up to the software and drivers installation instructions that came with your system. Refer to the maximum burst rate of your ...installed properly. Troubleshooting the HP Media Drive Microsoft updates Make sure you are having performance issues, make sure the HP Media Drive is on your system before you are using by checking in your HP Media Drive. 5 Click Stop to make sure that the USB 2.0 card drivers are the most current...
Limited Warranty and Support Guide
Page 14
... & Tools, and then click PC-Doctor. 4 HP Technical Support Web site. Telephone support is quick and easy, and it offers: • E-mail updates containing notifications about product enhancements, the most recent support alerts, and driver updates specific to : http://www.hp.com/support for help with setting up customer...http://www.corel.com EarthLink Dial-up and using your computer. 2 Use the Help and Support Center for your computer. 3 If you think you have your computer. Visit us at http://www.hp.com/support where you have not solved the problem, call , please have a hardware issue,...
... & Tools, and then click PC-Doctor. 4 HP Technical Support Web site. Telephone support is quick and easy, and it offers: • E-mail updates containing notifications about product enhancements, the most recent support alerts, and driver updates specific to : http://www.hp.com/support for help with setting up customer...http://www.corel.com EarthLink Dial-up and using your computer. 2 Use the Help and Support Center for your computer. 3 If you think you have your computer. Visit us at http://www.hp.com/support where you have not solved the problem, call , please have a hardware issue,...
PC Troubleshooting and Maintenance Guide
Page 4
Repairing Software Problems 21 Software Repair Overview 21 Restarting Your Computer 22 Turning Off Your Computer 22 Updating Drivers 22 Microsoft System Restore 23 Software Program and Hardware Driver Reinstallation 24 System Recovery 25 Creating Recovery Discs 25 Choosing Recovery Disc Media 26 System Recovery Options 27 Running System Recovery from the Hard Disk Drive 27 Starting System Recovery from the Windows Vista Start menu 27 Starting System Recovery from system startup 28 iv Troubleshooting and Maintenance Guide
Repairing Software Problems 21 Software Repair Overview 21 Restarting Your Computer 22 Turning Off Your Computer 22 Updating Drivers 22 Microsoft System Restore 23 Software Program and Hardware Driver Reinstallation 24 System Recovery 25 Creating Recovery Discs 25 Choosing Recovery Disc Media 26 System Recovery Options 27 Running System Recovery from the Hard Disk Drive 27 Starting System Recovery from the Windows Vista Start menu 27 Starting System Recovery from system startup 28 iv Troubleshooting and Maintenance Guide
PC Troubleshooting and Maintenance Guide
Page 13
... disc. Wait at least 30 seconds to let the drive determine the type of a disc. The driver may be corrupted or outdated. When using a CD-R disc, make space available by removing one or..., the disc may be damaged; Verify that you suspect a problem with the label facing up and centered in the CD or DVD recording software. For example, you can record a DVD only to a DVD.... I cannot remove a CD or DVD. Verify that you are using the correct disc type (media) for the drive. Troubleshooting Computer Problems 9 Try a different brand of files you are recording. The...
... disc. Wait at least 30 seconds to let the drive determine the type of a disc. The driver may be corrupted or outdated. When using a CD-R disc, make space available by removing one or..., the disc may be damaged; Verify that you suspect a problem with the label facing up and centered in the CD or DVD recording software. For example, you can record a DVD only to a DVD.... I cannot remove a CD or DVD. Verify that you are using the correct disc type (media) for the drive. Troubleshooting Computer Problems 9 Try a different brand of files you are recording. The...
PC Troubleshooting and Maintenance Guide
Page 15
... the back of the pins are bent, reconnect the monitor connector cable to update the driver. 7 If prompted, restart the computer. Adjust the monitor resolution setting in Windows Vista: 1 Right-click the desktop, and then select Personalize. 2 Click Display Settings. 3 Adjust the Resolution slider as needed...Click the plus sign (+) next to Sound, video and game controllers. 4 Right-click TV tuner (select models only) and then select Update Driver Software. 5 Select Search automatically for bent pins: If any of the monitor and the wall outlet. Display (Monitor) In addition to the ...
... the back of the pins are bent, reconnect the monitor connector cable to update the driver. 7 If prompted, restart the computer. Adjust the monitor resolution setting in Windows Vista: 1 Right-click the desktop, and then select Personalize. 2 Click Display Settings. 3 Adjust the Resolution slider as needed...Click the plus sign (+) next to Sound, video and game controllers. 4 Right-click TV tuner (select models only) and then select Update Driver Software. 5 Select Search automatically for bent pins: If any of the monitor and the wall outlet. Display (Monitor) In addition to the ...
PC Troubleshooting and Maintenance Guide
Page 16
...click Restart. You may need an updated driver for an update. For HP peripherals, visit the HP Web site. Then, press the On button. Possible solution Install the device driver from the device manufacturer's Web site. Refer to open the Help and Support Center, displays. button on the keyboard to... not responding, and click End Task. b Click the arrow next to integrate the device with the device, or download and install the driver from the CD provided with the computer. 12 Troubleshooting and Maintenance Guide Or If closing programs does not work , press and hold the ...
...click Restart. You may need an updated driver for an update. For HP peripherals, visit the HP Web site. Then, press the On button. Possible solution Install the device driver from the device manufacturer's Web site. Refer to open the Help and Support Center, displays. button on the keyboard to... not responding, and click End Task. b Click the arrow next to integrate the device with the device, or download and install the driver from the CD provided with the computer. 12 Troubleshooting and Maintenance Guide Or If closing programs does not work , press and hold the ...
PC Troubleshooting and Maintenance Guide
Page 17
.... Troubleshooting Computer Problems 13 Possible solution Restart the computer, and follow the onscreen instructions in the operating system for the new device driver to work properly, do not always appear when a device is not working properly. Deselect the automatic settings in the device troubleshooter ... yellow circle near the device icon. To resolve a device conflict, you need to disable one of the devices or uninstall an old device driver: 1 Click the Windows Start Button, right-click Computer, and then select Properties. 2 Under Tasks, click Device Manager. 3 Click the ...
.... Troubleshooting Computer Problems 13 Possible solution Restart the computer, and follow the onscreen instructions in the operating system for the new device driver to work properly, do not always appear when a device is not working properly. Deselect the automatic settings in the device troubleshooter ... yellow circle near the device icon. To resolve a device conflict, you need to disable one of the devices or uninstall an old device driver: 1 Click the Windows Start Button, right-click Computer, and then select Properties. 2 Under Tasks, click Device Manager. 3 Click the ...
PC Troubleshooting and Maintenance Guide
Page 25
... the order listed here. NOTE: It is important that follow. Repairing Software Problems 21 Restarting Your Computer Turning Off Your Computer Updating Drivers Microsoft System Restore Software Program and Hardware Driver Reinstallation System Recovery NOTE: If you are as simple as restarting your computer, and others require performing a System Recovery from files...
... the order listed here. NOTE: It is important that follow. Repairing Software Problems 21 Restarting Your Computer Turning Off Your Computer Updating Drivers Microsoft System Restore Software Program and Hardware Driver Reinstallation System Recovery NOTE: If you are as simple as restarting your computer, and others require performing a System Recovery from files...
PC Troubleshooting and Maintenance Guide
Page 26
... your computer to the Lock button, and then click Shut Down. 4 Start your computer. Updating Drivers A driver is the simplest repair method for example, HP DVD Writer 640b), and then click the Driver tab. 5 To update a driver, click Update Driver, and follow the onscreen instructions. 22 Troubleshooting and Maintenance Guide To turn it on again, you...
... your computer to the Lock button, and then click Shut Down. 4 Start your computer. Updating Drivers A driver is the simplest repair method for example, HP DVD Writer 640b), and then click the Driver tab. 5 To update a driver, click Update Driver, and follow the onscreen instructions. 22 Troubleshooting and Maintenance Guide To turn it on again, you...