Maintenance and Service Guide
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...battery ...62 Power in connector ...64 TouchPad board ...66 Display assembly ...68 7 Using Setup Utility (BIOS) ...76 Starting Setup Utility (BIOS) ...76 Updating Setup Utility (BIOS) ...76 Determining the BIOS version ...76 Downloading a BIOS update ...77 8 Using HP PC Hardware Diagnostics (UEFI) ...78 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 79 Using Remote HP PC Hardware Diagnostics (UEFI) settings (select products only 79 Customizing Remote HP PC Hardware Diagnostics (UEFI) settings 79 9 Backing up, restoring, and recovering ...81 Creating recovery media and backups...
...battery ...62 Power in connector ...64 TouchPad board ...66 Display assembly ...68 7 Using Setup Utility (BIOS) ...76 Starting Setup Utility (BIOS) ...76 Updating Setup Utility (BIOS) ...76 Determining the BIOS version ...76 Downloading a BIOS update ...77 8 Using HP PC Hardware Diagnostics (UEFI) ...78 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 79 Using Remote HP PC Hardware Diagnostics (UEFI) settings (select products only 79 Customizing Remote HP PC Hardware Diagnostics (UEFI) settings 79 9 Backing up, restoring, and recovering ...81 Creating recovery media and backups...
Maintenance and Service Guide
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Navigate to installing new memory may result in Hibernation, turn the computer on -screen instructions. Select the link for the most recent BIOS. 8. Select the link for the computer model. 5. If you update the computer to the latest BIOS. In the Enter my HP model number box, type the computer model information, and then select Find my product. -orSelect Identify now. 4. Select the language and the operating system...
Navigate to installing new memory may result in Hibernation, turn the computer on -screen instructions. Select the link for the most recent BIOS. 8. Select the link for the computer model. 5. If you update the computer to the latest BIOS. In the Enter my HP model number box, type the computer model information, and then select Find my product. -orSelect Identify now. 4. Select the language and the operating system...
Maintenance and Service Guide
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... secures the WLAN module to restore device functionality, and then contact technical support. Remove the following components: a. Disconnect the WLAN antenna cables (1) from the terminals on page 40) Remove the WLAN module: 1. Battery (see Optical drive on page 38) c. WLAN module Description For products with 6th or 7th generation processors Intel Dual Band Wireless-AC 7265 802.11 ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (non vPRO...
... secures the WLAN module to restore device functionality, and then contact technical support. Remove the following components: a. Disconnect the WLAN antenna cables (1) from the terminals on page 40) Remove the WLAN module: 1. Battery (see Optical drive on page 38) c. WLAN module Description For products with 6th or 7th generation processors Intel Dual Band Wireless-AC 7265 802.11 ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (non vPRO...
Maintenance and Service Guide
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... reliable external power using the AC adapter. or - Identify the most recent BIOS update and compare it has been downloaded to an optional power source. The hard drive designation is running on the screen after it to a network, consult the network administrator before installing any software updates, especially system BIOS updates. 1. Complete the installation by unplugging the power cord from your hard drive. Updating Setup Utility (BIOS) 77 Follow any device, cable, or cord. Type file in the taskbar. 2. Using the hard drive...
... reliable external power using the AC adapter. or - Identify the most recent BIOS update and compare it has been downloaded to an optional power source. The hard drive designation is running on the screen after it to a network, consult the network administrator before installing any software updates, especially system BIOS updates. 1. Complete the installation by unplugging the power cord from your hard drive. Updating Setup Utility (BIOS) 77 Follow any device, cable, or cord. Type file in the taskbar. 2. Using the hard drive...
Maintenance and Service Guide
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... the Start button, and then select the Get Help app. If you have replaced the hard drive, you want to remove the Recovery partition to know before you can use the HP Recovery media. NOTE: You must either created or that you obtained from backup, refreshing the computer, and resetting the computer to its original factory state by using HP Recovery Manager on -screen instructions. ● If you want to recover the Windows partition to...
... the Start button, and then select the Get Help app. If you have replaced the hard drive, you want to remove the Recovery partition to know before you can use the HP Recovery media. NOTE: You must either created or that you obtained from backup, refreshing the computer, and resetting the computer to its original factory state by using HP Recovery Manager on -screen instructions. ● If you want to recover the Windows partition to...
Maintenance and Service Guide
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... f9. 3. Type recovery in HP Recovery Manager, change the boot order: IMPORTANT: For a tablet with keyboards attached: ▲ Turn on or restart the tablet, and then quickly hold down the volume down the volume up button; This method can be able to remove the HP Recovery partition: 1. Select the optical drive or USB flash drive from the HP Recovery partition. Select Remove Recovery Partition, and then follow the on -screen instructions. Using HP Recovery media to recover You can use HP Recovery media to boot. 4. Follow these steps. 1. Restore and recovery 85...
... f9. 3. Type recovery in HP Recovery Manager, change the boot order: IMPORTANT: For a tablet with keyboards attached: ▲ Turn on or restart the tablet, and then quickly hold down the volume down the volume up button; This method can be able to remove the HP Recovery partition: 1. Select the optical drive or USB flash drive from the HP Recovery partition. Select Remove Recovery Partition, and then follow the on -screen instructions. Using HP Recovery media to recover You can use HP Recovery media to boot. 4. Follow these steps. 1. Restore and recovery 85...
Maintenance and Service Guide
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... part number 28 audio, product description 4 audio-out (headphone)/audio-in (microphone) jack, identifying 9 B back cover, spare part number 28, 68 backups 81 base enclosure removal 40 spare part numbers 26, 40 battery removal 37 spare part number 26, 37 battery cover, identifying 17 battery release latch 17 BIOS determining version 76 downloading an update 77 starting the Setup Utility 76 updating 76 Bluetooth label 20 boot order changing 85 buttons left TouchPad 12 optical drive eject 9 power 13 right TouchPad 12 C camera identifying 10 camera frame spare part number 28, 68 camera light...
... part number 28 audio, product description 4 audio-out (headphone)/audio-in (microphone) jack, identifying 9 B back cover, spare part number 28, 68 backups 81 base enclosure removal 40 spare part numbers 26, 40 battery removal 37 spare part number 26, 37 battery cover, identifying 17 battery release latch 17 BIOS determining version 76 downloading an update 77 starting the Setup Utility 76 updating 76 Bluetooth label 20 boot order changing 85 buttons left TouchPad 12 optical drive eject 9 power 13 right TouchPad 12 C camera identifying 10 camera frame spare part number 28, 68 camera light...
Maintenance and Service Guide
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... removal 64 spare part number 25, 64 power lights, identifying 13 power requirements, product description 6 processor product description 1 product description audio 4 chipset 2 display panel 3 Ethernet 5 external media cards 6 graphics 2 hard drive 3 keyboard 6 memory module 3 microphone 4 operating system 7 optical drive 4 pointing device 6 ports 6 power requirements 6 processors 1 product name 1 security 7 serviceability 7 video 4 wireless 5 product name 1 product name and number, computer 19 R raw panel spare part number 27 recover options 83 recovery discs 82, 85 HP Recovery Manager...
... removal 64 spare part number 25, 64 power lights, identifying 13 power requirements, product description 6 processor product description 1 product description audio 4 chipset 2 display panel 3 Ethernet 5 external media cards 6 graphics 2 hard drive 3 keyboard 6 memory module 3 microphone 4 operating system 7 optical drive 4 pointing device 6 ports 6 power requirements 6 processors 1 product name 1 security 7 serviceability 7 video 4 wireless 5 product name 1 product name and number, computer 19 R raw panel spare part number 27 recover options 83 recovery discs 82, 85 HP Recovery Manager...
User Guide
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......4 Locating hardware ...4 Locating software ...4 Right side ...5 Left side ...6 Display ...7 Top ...8 TouchPad ...8 Lights ...9 Button and speakers ...10 Keys ...11 Using the action keys ...12 Bottom ...13 Rear ...14 Labels ...15 3 Connecting to a network ...16 Connecting to a wireless network ...16 Using the wireless controls ...16 Airplane mode key ...16 Operating system controls 16 Connecting to a WLAN ...17 Using HP Mobile Broadband (select products only 18 Using GPS (select products only) ...18 Using Bluetooth wireless devices (select products only 18 Connecting Bluetooth devices 19...
......4 Locating hardware ...4 Locating software ...4 Right side ...5 Left side ...6 Display ...7 Top ...8 TouchPad ...8 Lights ...9 Button and speakers ...10 Keys ...11 Using the action keys ...12 Bottom ...13 Rear ...14 Labels ...15 3 Connecting to a network ...16 Connecting to a wireless network ...16 Using the wireless controls ...16 Airplane mode key ...16 Operating system controls 16 Connecting to a WLAN ...17 Using HP Mobile Broadband (select products only 18 Using GPS (select products only) ...18 Using Bluetooth wireless devices (select products only 18 Connecting Bluetooth devices 19...
User Guide
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... Installing software updates ...41 Using HP Managed Services (select products only 42 Securing your wireless network ...42 Backing up your software applications and information 42 Using an optional security cable (select products only 42 9 Using Setup Utility (BIOS) ...43 Starting Setup Utility (BIOS) ...43 Updating Setup Utility (BIOS) ...43 Determining the BIOS version ...43 Downloading a BIOS update ...44 10 Using HP PC Hardware Diagnostics (UEFI) ...45 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 46 11 Backing up, restoring, and recovering ...47 Creating recovery media...
... Installing software updates ...41 Using HP Managed Services (select products only 42 Securing your wireless network ...42 Backing up your software applications and information 42 Using an optional security cable (select products only 42 9 Using Setup Utility (BIOS) ...43 Starting Setup Utility (BIOS) ...43 Updating Setup Utility (BIOS) ...43 Determining the BIOS version ...43 Downloading a BIOS update ...44 10 Using HP PC Hardware Diagnostics (UEFI) ...45 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 46 11 Backing up, restoring, and recovering ...47 Creating recovery media...
User Guide
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... a wireless access point. ● HP Mobile Broadband Module-Gives you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ Right-click the network status icon in the taskbar, and then select Open Network and Sharing Center. 16 Chapter 3 Connecting to in your computer and a wired or wireless network connection. Connecting to a wireless network Your computer may have an airplane mode key, one or more wireless devices, and...
... a wireless access point. ● HP Mobile Broadband Module-Gives you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: ▲ Right-click the network status icon in the taskbar, and then select Open Network and Sharing Center. 16 Chapter 3 Connecting to in your computer and a wired or wireless network connection. Connecting to a wireless network Your computer may have an airplane mode key, one or more wireless devices, and...
User Guide
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... with a microphone are not connected to a network. To view or change system sounds, or manage audio devices. Use the audio control panel to view and control audio settings. ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to your computer, follow the device manufacturer's instructions. Your computer may include advanced audio features that enables you need an HDMI cable, purchased separately. To enhance your viewing enjoyment, use one end...
... with a microphone are not connected to a network. To view or change system sounds, or manage audio devices. Use the audio control panel to view and control audio settings. ▲ Type control panel in the taskbar search box, select Control Panel, select Hardware and Sound, and then select the audio control panel specific to your computer, follow the device manufacturer's instructions. Your computer may include advanced audio features that enables you need an HDMI cable, purchased separately. To enhance your viewing enjoyment, use one end...
User Guide
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... a user-replaceable battery WARNING! To access this document: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. The computer does not use only the AC adapter provided with an approved AC adapter or an optional docking device or expansion product. A stored battery should be checked every 6 months. Pivot the battery upward (2), and then remove the battery (3) from HP. To reduce potential safety issues, use battery power...
... a user-replaceable battery WARNING! To access this document: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. The computer does not use only the AC adapter provided with an approved AC adapter or an optional docking device or expansion product. A stored battery should be checked every 6 months. Pivot the battery upward (2), and then remove the battery (3) from HP. To reduce potential safety issues, use battery power...
User Guide
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... on solid-state drives. For additional information, access the Disk Defragmenter software Help. Follow the on -screen instructions. Using Disk Defragmenter HP recommends using Disk Defragmenter to AC power. 2. Improving performance You can safely delete to free up disk space and help the computer run Disk Cleanup: 1. Type defragment in the taskbar search box, and then select Disk Cleanup. 2. To run Disk Defragmenter on battery power. NOTE: Only internal hard drives are protected by...
... on solid-state drives. For additional information, access the Disk Defragmenter software Help. Follow the on -screen instructions. Using Disk Defragmenter HP recommends using Disk Defragmenter to AC power. 2. Improving performance You can safely delete to free up disk space and help the computer run Disk Cleanup: 1. Type defragment in the taskbar search box, and then select Disk Cleanup. 2. To run Disk Defragmenter on battery power. NOTE: Only internal hard drives are protected by...
User Guide
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... to protect online transactions. Protects administrator-level access to a Windows user account. or - Setting Windows passwords Password User password Administrator password Function Protects access to computer contents. To create and save passwords, use the same password for a Setup Utility (BIOS) feature and for service, back up your computer information and to secure your computer for protecting the confidentiality, integrity, and availability of risks, such as screen-saver passwords: ▲ Type support in the taskbar.
... to protect online transactions. Protects administrator-level access to a Windows user account. or - Setting Windows passwords Password User password Administrator password Function Protects access to computer contents. To create and save passwords, use the same password for a Setup Utility (BIOS) feature and for service, back up your computer information and to secure your computer for protecting the confidentiality, integrity, and availability of risks, such as screen-saver passwords: ▲ Type support in the taskbar.
User Guide
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... the computer, quickly press esc, and then press f10. ● Tablets without keyboards: 1. The on -screen instructions. Errors can use the keyboard attached to sign in by swiping your finger or looking at the camera. Under Windows Hello, follow the on -screen keyboard, which displays in options. 2. Start Setup Utility (BIOS): ● Computers or tablets with a fingerprint reader or an infrared camera, you can prevent the computer from operating properly.
... the computer, quickly press esc, and then press f10. ● Tablets without keyboards: 1. The on -screen instructions. Errors can use the keyboard attached to sign in by swiping your finger or looking at the camera. Under Windows Hello, follow the on -screen keyboard, which displays in options. 2. Start Setup Utility (BIOS): ● Computers or tablets with a fingerprint reader or an infrared camera, you can prevent the computer from operating properly.
User Guide
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... security problems and improve software performance. When a firewall is installed on a system, all updates from the system is installed on. ● Network-based firewalls-Installed between your DSL or cable modem and your home network to protect all the computers on your computer and/or network, or it is monitored and compared with a set of user-defined security criteria. Installing software updates HP, Windows, and third-party software installed on...
... security problems and improve software performance. When a firewall is installed on a system, all updates from the system is installed on. ● Network-based firewalls-Installed between your DSL or cable modem and your home network to protect all the computers on your computer and/or network, or it is monitored and compared with a set of user-defined security criteria. Installing software updates HP, Windows, and third-party software installed on...
User Guide
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... the network administrator before installing any device, cable, or cord. Follow the on -screen instructions to download your hard drive designation. Follow any instructions that has an .exe extension (for updates and messages. 3. The hard drive designation is complete. At the download area, follow these steps: a. Make a note of the path to the location on battery power, docked in the taskbar search box, and then select File Explorer. 2. Type support...
... the network administrator before installing any device, cable, or cord. Follow the on -screen instructions to download your hard drive designation. Follow any instructions that has an .exe extension (for updates and messages. 3. The hard drive designation is complete. At the download area, follow these steps: a. Make a note of the path to the location on battery power, docked in the taskbar search box, and then select File Explorer. 2. Type support...
User Guide
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... downloading an update 44 starting the Setup Utility 43 updating 43 Bluetooth device 16, 18 Bluetooth label 15 boot order changing 51 bottom 15 buttons left TouchPad 8 optical drive eject 6 power 10 right TouchPad 8 C camera identifying 7 using 20 camera light, identifying 7 caps lock light, identifying 9 caring for your computer 36 cleaning your computer 36 components bottom 13 display 7 left side 6 rear 14 right side 5 top 8 computer, traveling 33 connecting to a network 16 connecting to a wireless network 16 connecting to a WLAN 17 connecting...
... downloading an update 44 starting the Setup Utility 43 updating 43 Bluetooth device 16, 18 Bluetooth label 15 boot order changing 51 bottom 15 buttons left TouchPad 8 optical drive eject 6 power 10 right TouchPad 8 C camera identifying 7 using 20 camera light, identifying 7 caps lock light, identifying 9 caring for your computer 36 cleaning your computer 36 components bottom 13 display 7 left side 6 rear 14 right side 5 top 8 computer, traveling 33 connecting to a network 16 connecting to a wireless network 16 connecting to a WLAN 17 connecting...
User Guide
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... 5 locating information hardware 4 software 4 low battery level 31 M maintenance Disk Cleanup 35 Disk Defragmenter 35 HP 3D DriveGuard 35 updating programs and drivers 36 managing power 28 MEID number 18 memory card reader, identifying 5 N network jack, identifying 5 O one-finger slide touch screen gesture 26 operating environment 53 operating system controls 16 optical drive eject button, identifying 6 optical drive, identifying 6 original system recovery 49 P passwords Setup Utility (BIOS) 40 Windows 39 ports HDMI 5, 21 Miracast 23 USB 2.0 6 USB 3.0 5, 6 power battery 30 external 33 power...
... 5 locating information hardware 4 software 4 low battery level 31 M maintenance Disk Cleanup 35 Disk Defragmenter 35 HP 3D DriveGuard 35 updating programs and drivers 36 managing power 28 MEID number 18 memory card reader, identifying 5 N network jack, identifying 5 O one-finger slide touch screen gesture 26 operating environment 53 operating system controls 16 optical drive eject button, identifying 6 optical drive, identifying 6 original system recovery 49 P passwords Setup Utility (BIOS) 40 Windows 39 ports HDMI 5, 21 Miracast 23 USB 2.0 6 USB 3.0 5, 6 power battery 30 external 33 power...