Start Here
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... created recovery media, see the Get started app. ▲ Select the Start button, and then select the Get started ● HP Recovery Manager recovers only software that was installed at the factory. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 3. ● To use the Factory Reset option (select products only), you get started app. ● If you need to original factory content, you can choose the System Recovery option from support. Restore...
... created recovery media, see the Get started app. ▲ Select the Start button, and then select the Get started ● HP Recovery Manager recovers only software that was installed at the factory. If you have not already created recovery media, see Creating HP Recovery media (select products only) on page 3. ● To use the Factory Reset option (select products only), you get started app. ● If you need to original factory content, you can choose the System Recovery option from support. Restore...
Start Here
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... the keyboard dock before you to remove the HP Recovery partition to free up hard drive space. or Turn on or restart the tablet, and then quickly hold down the volume down the Windows button; So before beginning these steps to remove the HP Recovery partition: 1. Type recovery in BIOS where the computer looks for boot options. Restore and recovery 7 Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you remove the Recovery partition, create HP Recovery media; Follow these steps. 1. You can change the computer boot order...
... the keyboard dock before you to remove the HP Recovery partition to free up hard drive space. or Turn on or restart the tablet, and then quickly hold down the volume down the Windows button; So before beginning these steps to remove the HP Recovery partition: 1. Type recovery in BIOS where the computer looks for boot options. Restore and recovery 7 Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you remove the Recovery partition, create HP Recovery media; Follow these steps. 1. You can change the computer boot order...
User Guide
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... Setting Setup Utility (BIOS) passwords 41 Using Windows Hello (select products only) ...42 Using Internet security software ...42 Using antivirus software ...42 Using firewall software ...42 Installing software updates ...43 Using HP Device as a Service (HP DaaS) (select products only 43 Securing your wireless network ...43 Backing up your software applications and information 43 Using an optional security cable (select products only 43 9 Using Setup Utility (BIOS) ...44 Starting Setup Utility (BIOS) ...44 Updating Setup Utility (BIOS) ...44 Determining the BIOS version ...44 Downloading...
... Setting Setup Utility (BIOS) passwords 41 Using Windows Hello (select products only) ...42 Using Internet security software ...42 Using antivirus software ...42 Using firewall software ...42 Installing software updates ...43 Using HP Device as a Service (HP DaaS) (select products only 43 Securing your wireless network ...43 Backing up your software applications and information 43 Using an optional security cable (select products only 43 9 Using Setup Utility (BIOS) ...44 Starting Setup Utility (BIOS) ...44 Updating Setup Utility (BIOS) ...44 Determining the BIOS version ...44 Downloading...
User Guide
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... a WLAN, the mobile wireless device in your computer using your computer communicates with other Bluetooth-enabled devices such as computers, phones, printers, headsets, speakers, and cameras. Using the wireless controls You can control the wireless devices in your computer and a wired or wireless network connection. The wireless light indicates the overall power state of your wireless devices, not the status of these features: ● Airplane mode key (also called wireless button or wireless key) (referred to in corporate...
... a WLAN, the mobile wireless device in your computer using your computer communicates with other Bluetooth-enabled devices such as computers, phones, printers, headsets, speakers, and cameras. Using the wireless controls You can control the wireless devices in your computer and a wired or wireless network connection. The wireless light indicates the overall power state of your wireless devices, not the status of these features: ● Airplane mode key (also called wireless button or wireless key) (referred to in corporate...
User Guide
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... a network. To view or change system sounds, or manage audio devices. Using video Your computer is connected to the correct port on your computer, you are called headsets. To enhance your viewing enjoyment, use one end of the HDMI cable to adjust system volume, change sound settings: ▲ Type control panel in (microphone) combo jack on the computer, using an HDMI cable (select products only) NOTE: To connect an HDMI device to your computer. Follow the device manufacturer's instructions. Using sound settings Use sound settings to the HDMI port...
... a network. To view or change system sounds, or manage audio devices. Using video Your computer is connected to the correct port on your computer, you are called headsets. To enhance your viewing enjoyment, use one end of the HDMI cable to adjust system volume, change sound settings: ▲ Type control panel in (microphone) combo jack on the computer, using an HDMI cable (select products only) NOTE: To connect an HDMI device to your computer. Follow the device manufacturer's instructions. Using sound settings Use sound settings to the HDMI port...
User Guide
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...; The battery light (select products only) indicates a low or critical battery level. - Identifying low battery levels When a battery that your work, initiate Sleep or shut down and loses any external media cards that you are not using. ● Before you are not using them. ● Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any unsaved...
...; The battery light (select products only) indicates a low or critical battery level. - Identifying low battery levels When a battery that your work, initiate Sleep or shut down and loses any external media cards that you are not using. ● Before you are not using them. ● Disconnect unused external devices that are not plugged into an external power source, such as an external hard drive connected to a USB port. ● Stop, disable, or remove any unsaved...
User Guide
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... a charge, run HP Battery Check in this product cannot be replaced, contact support. To reduce potential safety issues, use battery power when the computer is available Save your warranty coverage. or - Running on external power For information about connecting to external power, refer to the Setup Instructions poster provided in the taskbar. 2. WARNING! Exit Hibernation by pressing the power button. Type support in the Diagnostics section, select HP Battery Check. Select Troubleshooting...
... a charge, run HP Battery Check in this product cannot be replaced, contact support. To reduce potential safety issues, use battery power when the computer is available Save your warranty coverage. or - Running on external power For information about connecting to external power, refer to the Setup Instructions poster provided in the taskbar. 2. WARNING! Exit Hibernation by pressing the power button. Type support in the Diagnostics section, select HP Battery Check. Select Troubleshooting...
User Guide
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... free up disk space and help the computer run Disk Defragmenter on battery power. This chapter explains how to defragment your hard drive at least once a month. To run Disk Cleanup: 1. Type disk in the taskbar search box, and then select Defragment and Optimize Drives. 3. For additional information, access the Disk Defragmenter software Help. NOTE: Only internal hard drives are protected by performing regular maintenance tasks with the display...
... free up disk space and help the computer run Disk Defragmenter on battery power. This chapter explains how to defragment your hard drive at least once a month. To run Disk Cleanup: 1. Type disk in the taskbar search box, and then select Defragment and Optimize Drives. 3. For additional information, access the Disk Defragmenter software Help. NOTE: Only internal hard drives are protected by performing regular maintenance tasks with the display...
User Guide
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... then quickly hold down the volume down the volume up button. - Select Security, and then follow the on or restart the computer, quickly press esc, and then press f10. ● Tablets without keyboards: 1. Start Setup Utility (BIOS): ● Computers or tablets with keyboards: ▲ Turn on -screen instructions. Tap f10. 2. To set, change, or delete an administrator or power-on password in Setup Utility (BIOS): CAUTION: Use extreme care when making changes in Setup Utility (BIOS). NOTE...
... then quickly hold down the volume down the volume up button. - Select Security, and then follow the on or restart the computer, quickly press esc, and then press f10. ● Tablets without keyboards: 1. Start Setup Utility (BIOS): ● Computers or tablets with keyboards: ▲ Turn on -screen instructions. Tap f10. 2. To set, change, or delete an administrator or power-on password in Setup Utility (BIOS): CAUTION: Use extreme care when making changes in Setup Utility (BIOS). NOTE...
User Guide
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... relative to correct security problems and improve software performance. HP DaaS helps protect devices against malware and other attacks, monitors device health, and helps reduce time spent solving device and security issues. WLANs in -house solutions. Installing software updates 43 Installing software updates HP, Windows, and third-party software installed on your computer, follow the device manufacturer's instructions. Select the Start button, select Settings, and then select Update & Security. 2. Using HP Device as you receive an...
... relative to correct security problems and improve software performance. HP DaaS helps protect devices against malware and other attacks, monitors device health, and helps reduce time spent solving device and security issues. WLANs in -house solutions. Installing software updates 43 Installing software updates HP, Windows, and third-party software installed on your computer, follow the device manufacturer's instructions. Select the Start button, select Settings, and then select Update & Security. 2. Using HP Device as you receive an...
User Guide
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... computer is connected to the location on your computer. or - At the download area, follow these instructions: ● Do not disconnect power from your hard drive. Follow the on-screen instructions to download your selection to the BIOS version currently installed on your hard drive where the BIOS update is downloaded. Updating Setup Utility (BIOS) 45 Identify the most recent BIOS update and compare it has been downloaded to reliable external power using the AC adapter. Type file in...
... computer is connected to the location on your computer. or - At the download area, follow these instructions: ● Do not disconnect power from your hard drive. Follow the on-screen instructions to download your selection to the BIOS version currently installed on your hard drive where the BIOS update is downloaded. Updating Setup Utility (BIOS) 45 Identify the most recent BIOS update and compare it has been downloaded to reliable external power using the AC adapter. Type file in...
User Guide
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... Recovery or create HP Recovery media. Access the system Startup menu. For tablets without keyboards: ▲ Turn on or restart the tablet, quickly hold down the volume down the volume up hard drive space. See Changing the computer boot order on page 55. Select the optical drive or USB flash drive from which you will not be able to an optical drive or a USB flash drive, depending on -screen instructions. Type recovery in HP Recovery Manager, change the computer boot order, and then follow the on -screen instructions. Changing...
... Recovery or create HP Recovery media. Access the system Startup menu. For tablets without keyboards: ▲ Turn on or restart the tablet, quickly hold down the volume down the volume up hard drive space. See Changing the computer boot order on page 55. Select the optical drive or USB flash drive from which you will not be able to an optical drive or a USB flash drive, depending on -screen instructions. Type recovery in HP Recovery Manager, change the computer boot order, and then follow the on -screen instructions. Changing...
User Guide
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... 44 downloading an update 45 starting the Setup Utility 44 updating 44 Bluetooth device 18, 20 Bluetooth label 17 boot order, changing 55 bottom components 14 buttons power 10 C camera identifying 7 using 22 camera light, identifying 7 caps lock light, identifying 9 caring for your computer 37 cleaning your computer 37 components bottom 14, 15 display 7 keyboard area 8 left side 6 right side 4 connecting to a network 18 connecting to a wireless network 18 connecting to a WLAN 19 connecting to LAN 21 connector, power 4 control zone 8 corporate WLAN connection...
... 44 downloading an update 45 starting the Setup Utility 44 updating 44 Bluetooth device 18, 20 Bluetooth label 17 boot order, changing 55 bottom components 14 buttons power 10 C camera identifying 7 using 22 camera light, identifying 7 caps lock light, identifying 9 caring for your computer 37 cleaning your computer 37 components bottom 14, 15 display 7 keyboard area 8 left side 6 right side 4 connecting to a network 18 connecting to a wireless network 18 connecting to a WLAN 19 connecting to LAN 21 connector, power 4 control zone 8 corporate WLAN connection...
User Guide
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... 4 memory card, identifying 4 minimized image recovery 54 minimized image, creating 54 Miracast 25 mobile broadband activating 20 IMEI number 20 MEID number 20 mute light, identifying 9 mute volume action key 13 N network jack, identifying 4 next track action key 12 O one-finger slide touch screen gesture 29 operating environment 57 operating system controls 18 original system recovery 54 P passwords Setup Utility (BIOS) 41 Windows 40 pause action key 12 play action key 12 ports HDMI 4, 23 USB 6 USB SuperSpeed 4, 6 power battery 32 external 34 power button...
... 4 memory card, identifying 4 minimized image recovery 54 minimized image, creating 54 Miracast 25 mobile broadband activating 20 IMEI number 20 MEID number 20 mute light, identifying 9 mute volume action key 13 N network jack, identifying 4 next track action key 12 O one-finger slide touch screen gesture 29 operating environment 57 operating system controls 18 original system recovery 54 P passwords Setup Utility (BIOS) 41 Windows 40 pause action key 12 play action key 12 ports HDMI 4, 23 USB 6 USB SuperSpeed 4, 6 power battery 32 external 34 power button...
User Guide
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... 40 using the keyboard and optional mouse 29 using the TouchPad 26 V vents, identifying 14, 15 video HDMI port 23 wireless displays 25 video, using 49 resources, accessibility 64 right control zone, identifying 8 right side components 4 RJ-45 (network) jack, identifying 4 RJ-45 (network) status lights, identifying 4 S screen brightness action keys 12 Section 508 accessibility standards 61, 62 security cable slot, identifying 6 security cable, installing 43 serial number, computer 16 service labels, locating 16 Setup Utility (BIOS) passwords 41 shipping the computer 38 shutdown 31 Sleep...
... 40 using the keyboard and optional mouse 29 using the TouchPad 26 V vents, identifying 14, 15 video HDMI port 23 wireless displays 25 video, using 49 resources, accessibility 64 right control zone, identifying 8 right side components 4 RJ-45 (network) jack, identifying 4 RJ-45 (network) status lights, identifying 4 S screen brightness action keys 12 Section 508 accessibility standards 61, 62 security cable slot, identifying 6 security cable, installing 43 serial number, computer 16 service labels, locating 16 Setup Utility (BIOS) passwords 41 shipping the computer 38 shutdown 31 Sleep...
Maintenance and Service Guide
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..., remove the module to install the WLAN module. 46 Chapter 5 Removal and replacement procedures for use in the computer by the governmental agency that regulates wireless devices in your country or region. Remove the base enclosure (see Battery on page 36). 3. Carefully disconnect the two antenna cables from the socket (3). Reverse this procedure to restore device functionality, and then contact technical support. Before removing the WLAN module, follow...
..., remove the module to install the WLAN module. 46 Chapter 5 Removal and replacement procedures for use in the computer by the governmental agency that regulates wireless devices in your country or region. Remove the base enclosure (see Battery on page 36). 3. Carefully disconnect the two antenna cables from the socket (3). Reverse this procedure to restore device functionality, and then contact technical support. Before removing the WLAN module, follow...
Maintenance and Service Guide
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... network administrator before installing any instructions that has an .exe extension (for example, filename.exe). Select your hard drive. Updating Setup Utility (BIOS) 71 Select Updates, and then select Check for later BIOS versions, see Downloading a BIOS update on page 71. Identify the most recent BIOS update and compare it has been downloaded to reliable external power using the AC adapter. b. Follow the on-screen instructions to download your selection to the BIOS version currently installed...
... network administrator before installing any instructions that has an .exe extension (for example, filename.exe). Select your hard drive. Updating Setup Utility (BIOS) 71 Select Updates, and then select Check for later BIOS versions, see Downloading a BIOS update on page 71. Identify the most recent BIOS update and compare it has been downloaded to reliable external power using the AC adapter. b. Follow the on-screen instructions to download your selection to the BIOS version currently installed...
Maintenance and Service Guide
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... ID code. Go to a USB flash drive by product name or number, follow these steps: 1. Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware Diagnostics Windows, follow the on your type of product, and then enter the product name or number in . The HP PC Diagnostics home page is downloaded to download and create the HP UEFI support environment because only .exe files are caused by the operating system or other software...
... ID code. Go to a USB flash drive by product name or number, follow these steps: 1. Installing HP PC Hardware Diagnostics Windows To install HP PC Hardware Diagnostics Windows, follow the on your type of product, and then enter the product name or number in . The HP PC Diagnostics home page is downloaded to download and create the HP UEFI support environment because only .exe files are caused by the operating system or other software...
Maintenance and Service Guide
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...numbers 26 memory card reader, identifying 14 memory card, identifying 14 memory module product description 1, 4, 8, 11 removal 44 spare part numbers 44 model name 1, 4, 7, 10 mute light, identifying 18 N network jack, identifying 14 O operating system, product description 3, 6, 9, 13 optical drive product description 2, 5, 8, 11 P packaging guidelines 35 panel spare part numbers 63 PCH heat sink removal 49 spare part number 26, 49 spare part numbers 49 pointing device, product description 2, 6, 9, 12 ports HDMI 14 product description 2, 5, 9, 12 USB 15 USB SuperSpeed 14, 15 power button board...
...numbers 26 memory card reader, identifying 14 memory card, identifying 14 memory module product description 1, 4, 8, 11 removal 44 spare part numbers 44 model name 1, 4, 7, 10 mute light, identifying 18 N network jack, identifying 14 O operating system, product description 3, 6, 9, 13 optical drive product description 2, 5, 8, 11 P packaging guidelines 35 panel spare part numbers 63 PCH heat sink removal 49 spare part number 26, 49 spare part numbers 49 pointing device, product description 2, 6, 9, 12 ports HDMI 14 product description 2, 5, 9, 12 USB 15 USB SuperSpeed 14, 15 power button board...
Maintenance and Service Guide
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... Remote HP PC Hardware Diagnostics UEFI settings customizing 75 using 75 removal and replacement procedures authorized service provider parts 36 preliminary requirements 31 restoring 77 right control zone, identifying 17 right side components 14 RJ-45 (network) jack, identifying 14 RJ-45 (network) status lights, identifying 14 RJ-45 (network), product description 2, 5, 8, 12 RTC battery removal 58 spare part number 25 spare part numbers 58 S screw kit 30 security cable slot, identifying 15 security...
... Remote HP PC Hardware Diagnostics UEFI settings customizing 75 using 75 removal and replacement procedures authorized service provider parts 36 preliminary requirements 31 restoring 77 right control zone, identifying 17 right side components 14 RJ-45 (network) jack, identifying 14 RJ-45 (network) status lights, identifying 14 RJ-45 (network), product description 2, 5, 8, 12 RTC battery removal 58 spare part number 25 spare part numbers 58 S screw kit 30 security cable slot, identifying 15 security...