HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... Intel Matrix Storage Manager Technology. Updates to the Intel Matrix Storage Manager driver are configured with Serial ATA hard disk drives. Intel Matrix Storage Manager Driver provides support for the SATA Advanced Host Controller (AHCI) Interface. Page 6 The latest device driver versions address multiple known issues that could affect hard disk drive performance and reliability. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are...
... Intel Matrix Storage Manager Technology. Updates to the Intel Matrix Storage Manager driver are configured with Serial ATA hard disk drives. Intel Matrix Storage Manager Driver provides support for the SATA Advanced Host Controller (AHCI) Interface. Page 6 The latest device driver versions address multiple known issues that could affect hard disk drive performance and reliability. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for notebook PC models that are...
HP Pavilion x360 Convertible PC Maintenance and Service Guide
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Keyboard/top cover ...34 TouchPad ...37 Battery ...38 Hard drive ...39 WLAN module ...41 Audio/USB board ...43 Fan ...44 Speakers ...45 Power button board ...46 Display assembly ...47 Power connector cable ...55 System board ...56 Heat sink ...59 Memory module ...61 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 63 Starting Setup Utility (BIOS) ...63 Updating the BIOS ...63 Determining the BIOS version 63 Downloading a BIOS update 64 Using HP PC Hardware Diagnostics (UEFI 65 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 65 7 Specifications ...66 8 ...
Keyboard/top cover ...34 TouchPad ...37 Battery ...38 Hard drive ...39 WLAN module ...41 Audio/USB board ...43 Fan ...44 Speakers ...45 Power button board ...46 Display assembly ...47 Power connector cable ...55 System board ...56 Heat sink ...59 Memory module ...61 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 63 Starting Setup Utility (BIOS) ...63 Updating the BIOS ...63 Determining the BIOS version 63 Downloading a BIOS update 64 Using HP PC Hardware Diagnostics (UEFI 65 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 65 7 Specifications ...66 8 ...
HP Pavilion x360 Convertible PC Maintenance and Service Guide
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... a message on -screen instructions to download your hard drive. 64 Chapter 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) NOTE: If you can delete the downloaded file from the AC outlet. From the Start screen, type file, and then select File Explorer. 2. You may need to access this information to locate the update later, after the download is typically Local Disk (C:). 3. If the update is more recent than your BIOS, make a note...
... a message on -screen instructions to download your hard drive. 64 Chapter 6 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) NOTE: If you can delete the downloaded file from the AC outlet. From the Start screen, type file, and then select File Explorer. 2. You may need to access this information to locate the update later, after the download is typically Local Disk (C:). 3. If the update is more recent than your BIOS, make a note...
HP Pavilion x360 Convertible PC Maintenance and Service Guide
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... or driver. If you have replaced the hard drive, you need to correct a problem with a preinstalled application or driver, use the Factory Reset option of HP Recovery Manager to be available for recovering your system. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on-screen instructions. ● If you want to the replacement drive. Minimized Image Recovery installs only drivers and hardware-enabling applications. Restore and recovery 69 For more information, see Creating HP Recovery media on...
... or driver. If you have replaced the hard drive, you need to correct a problem with a preinstalled application or driver, use the Factory Reset option of HP Recovery Manager to be available for recovering your system. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on-screen instructions. ● If you want to the replacement drive. Minimized Image Recovery installs only drivers and hardware-enabling applications. Restore and recovery 69 For more information, see Creating HP Recovery media on...
HP Pavilion x360 Convertible PC Maintenance and Service Guide
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Index A AC adapter light 14 AC adapter, spare part numbers 22, 23 action keys 9 antenna location 6 removal 54 spare part number 21, 26, 55 Antenna Kit, spare part number 21, 26, 55 audio, product description 3 audio-in jack 13 audio-out jack 13 audio/USB board removal 43 spare part number 19, 26, 43 B battery removal 38 spare part number 19, 24, 38 bottom components 15 bottom cover, spare part numbers 20, 26, 27, 28 buttons components 8 power 8, 12 TouchPad 11 volume 13 Windows 7 C cables, service considerations 29 caps lock light 10 chipset...
Index A AC adapter light 14 AC adapter, spare part numbers 22, 23 action keys 9 antenna location 6 removal 54 spare part number 21, 26, 55 Antenna Kit, spare part number 21, 26, 55 audio, product description 3 audio-in jack 13 audio-out jack 13 audio/USB board removal 43 spare part number 19, 26, 43 B battery removal 38 spare part number 19, 24, 38 bottom components 15 bottom cover, spare part numbers 20, 26, 27, 28 buttons components 8 power 8, 12 TouchPad 11 volume 13 Windows 7 C cables, service considerations 29 caps lock light 10 chipset...
HP Pavilion x360 Convertible PC Maintenance and Service Guide
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... network jack/status 14 power 10 RJ-45 jack/status 14 webcam 6 M memory card reader 14 memory module removal 61 spare part numbers 19, 23, 61 memory, product description 2 microphone location 6 product description 3 microphone jack 13 model name 1 mute light 10 N network jack/status lights 14 O operating system, product description 5 optical drive product description 3 spare part number 22, 23 P packaging guidelines 31 pen, spare part number 22, 27 plastic parts, service considerations 29 ports HDMI 14 product description 4 USB 2.0 12 USB 3.0 14 power button 8, 12 power button board removal...
... network jack/status 14 power 10 RJ-45 jack/status 14 webcam 6 M memory card reader 14 memory module removal 61 spare part numbers 19, 23, 61 memory, product description 2 microphone location 6 product description 3 microphone jack 13 model name 1 mute light 10 N network jack/status lights 14 O operating system, product description 5 optical drive product description 3 spare part number 22, 23 P packaging guidelines 31 pen, spare part number 22, 27 plastic parts, service considerations 29 ports HDMI 14 product description 4 USB 2.0 12 USB 3.0 14 power button 8, 12 power button board removal...
User Guide
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... side ...7 Display ...9 Display modes ...10 Top ...11 TouchPad ...11 Lights ...12 Buttons and speakers ...13 Keys ...14 Bottom ...15 Labels ...15 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 17 Sharing data and drives and accessing software 18 Using a WLAN ...18 Using an Internet service provider 18 Setting up a WLAN 19 Configuring a wireless router 19 Protecting your WLAN 19 Connecting to a WLAN 20 Using Bluetooth wireless devices (select models only 20 Connecting to...
... side ...7 Display ...9 Display modes ...10 Top ...11 TouchPad ...11 Lights ...12 Buttons and speakers ...13 Keys ...14 Bottom ...15 Labels ...15 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls 17 Using the wireless button 17 Using operating system controls 17 Sharing data and drives and accessing software 18 Using a WLAN ...18 Using an Internet service provider 18 Setting up a WLAN 19 Configuring a wireless router 19 Protecting your WLAN 19 Connecting to a WLAN 20 Using Bluetooth wireless devices (select models only 20 Connecting to...
User Guide
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...updates 54 Installing HP and third-party software updates 54 Securing your wireless network ...55 Backing up your software applications and information 55 Using an optional security cable lock 55 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 56 Starting Setup Utility (BIOS) ...56 Updating the BIOS ...56 Determining the BIOS version 56 Downloading a BIOS update 57 Using HP PC Hardware Diagnostics (UEFI 57 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 58 10 Backing up, restoring, and recovering ...59 Creating recovery media and backups 59 Creating HP...
...updates 54 Installing HP and third-party software updates 54 Securing your wireless network ...55 Backing up your software applications and information 55 Using an optional security cable lock 55 9 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 56 Starting Setup Utility (BIOS) ...56 Updating the BIOS ...56 Determining the BIOS version 56 Downloading a BIOS update 57 Using HP PC Hardware Diagnostics (UEFI 57 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 58 10 Backing up, restoring, and recovering ...59 Creating recovery media and backups 59 Creating HP...
User Guide
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... explore the globe and access information from the Start screen, type help, and then select Help and Support. 3 Connecting to a network Your computer can travel with other devices, and devices must be equipped with a wireless router or a wireless access point. ● Bluetooth® device (select models only)-Creates a personal area network (PAN) to connect to other Bluetooth-enabled devices such as the wireless button) ● Operating system controls Using the wireless button The computer has a wireless button and one or...
... explore the globe and access information from the Start screen, type help, and then select Help and Support. 3 Connecting to a network Your computer can travel with other devices, and devices must be equipped with a wireless router or a wireless access point. ● Bluetooth® device (select models only)-Creates a personal area network (PAN) to connect to other Bluetooth-enabled devices such as the wireless button) ● Operating system controls Using the wireless button The computer has a wireless button and one or...
User Guide
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..., information about the Windows operating system and your computer, answers to questions, and updates to support. NOTE: A wireless network must be set up before a wireless connection is connected to the system. Help and Support also provides automated troubleshooting tools and access to your computer. f7 Decreases speaker volume incrementally as long as you hold down the key. f4 Switches the screen image between display devices connected to the computer, repeatedly...
..., information about the Windows operating system and your computer, answers to questions, and updates to support. NOTE: A wireless network must be set up before a wireless connection is connected to the system. Help and Support also provides automated troubleshooting tools and access to your computer. f7 Decreases speaker volume incrementally as long as you hold down the key. f4 Switches the screen image between display devices connected to the computer, repeatedly...
User Guide
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..., open the display. Manually initiating and exiting Sleep You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. 1. From the Start screen, type power options, then select Power options. 2. NOTE: If you do not need to reveal the charms. Click Settings, click the Power icon, and then click Sleep. When the computer exits Sleep, the power lights turn on -screen instructions. In the left pane, click Require a password on and your work returns to the screen...
..., open the display. Manually initiating and exiting Sleep You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options. 1. From the Start screen, type power options, then select Power options. 2. NOTE: If you do not need to reveal the charms. Click Settings, click the Power icon, and then click Sleep. When the computer exits Sleep, the power lights turn on -screen instructions. In the left pane, click Require a password on and your work returns to the screen...
User Guide
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... conserving battery power and maximizing battery life: ● Lower the brightness on the display. ● Select the Power saver setting in your area for battery disposal. The battery in HP Support Assistant. Computer battery life varies, depending on power management settings, programs running on the Windows desktop. Finding battery information To monitor the status of remaining battery charge and the current power plan, on the computer, screen brightness, external devices connected to conserve battery life. Factory-sealed battery To monitor...
... conserving battery power and maximizing battery life: ● Lower the brightness on the display. ● Select the Power saver setting in your area for battery disposal. The battery in HP Support Assistant. Computer battery life varies, depending on power management settings, programs running on the Windows desktop. Finding battery information To monitor the status of remaining battery charge and the current power plan, on the computer, screen brightness, external devices connected to conserve battery life. Factory-sealed battery To monitor...
User Guide
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... hard drive and the number of HP programs and drivers. For additional information, access the Disk Defragmenter software Help. Follow the on -screen instructions. You may set Disk Defragmenter to download the latest versions of fragmented files, Disk Defragmenter may take more efficiently. Go to http://www.hp.com/support to run the latest technology available. Updating programs and drivers 49 From the Start screen, type disk. 3. In addition, register to AC power...
... hard drive and the number of HP programs and drivers. For additional information, access the Disk Defragmenter software Help. Follow the on -screen instructions. You may set Disk Defragmenter to download the latest versions of fragmented files, Disk Defragmenter may take more efficiently. Go to http://www.hp.com/support to run the latest technology available. Updating programs and drivers 49 From the Start screen, type disk. 3. In addition, register to AC power...
User Guide
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... access to data Unauthorized access to Setup Utility (BIOS) settings and other system identification information Ongoing or future threats to the computer Unauthorized access to a Windows user account Unauthorized removal of the computer Security feature Power-on password Antivirus software Firewall software Administrator password Software updates User password Security cable lock Using passwords A password is preinstalled on your computer. IMPORTANT: Some security features listed in a file on your computer. Computer risk Unauthorized use the same password for a Setup Utility (BIOS...
... access to data Unauthorized access to Setup Utility (BIOS) settings and other system identification information Ongoing or future threats to the computer Unauthorized access to a Windows user account Unauthorized removal of the computer Security feature Power-on password Antivirus software Firewall software Administrator password Software updates User password Security cable lock Using passwords A password is preinstalled on your computer. IMPORTANT: Some security features listed in a file on your computer. Computer risk Unauthorized use the same password for a Setup Utility (BIOS...
User Guide
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..., see Updating programs and drivers on -screen instructions. Using firewall software Firewalls are designed to prevent unauthorized access to http://www.hp.com/support. For more information about computer viruses, from the system is installed on. ● Network-based firewalls-Installed between your DSL or cable modem and your home network to protect all the computers on the network. Select System and Security, select Windows Update, select Change settings...
..., see Updating programs and drivers on -screen instructions. Using firewall software Firewalls are designed to prevent unauthorized access to http://www.hp.com/support. For more information about computer viruses, from the system is installed on. ● Network-based firewalls-Installed between your DSL or cable modem and your home network to protect all the computers on the network. Select System and Security, select Windows Update, select Change settings...
User Guide
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... a network, consult the network administrator before installing any software updates, especially system BIOS updates. Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is connected to the hard drive. Downloading a BIOS update CAUTION: To reduce the risk of the date, name, or other identifier. If the update is more recent than your selection to reliable external power using the AC adapter. Follow any device, cable, or cord. 1. NOTE: After a message on -screen instructions. 4. Do not insert, remove, connect...
... a network, consult the network administrator before installing any software updates, especially system BIOS updates. Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is connected to the hard drive. Downloading a BIOS update CAUTION: To reduce the risk of the date, name, or other identifier. If the update is more recent than your selection to reliable external power using the AC adapter. Follow any device, cable, or cord. 1. NOTE: After a message on -screen instructions. 4. Do not insert, remove, connect...
User Guide
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... configures the settings for the programs that was installed at the factory. What you need for recovery discs or a recovery USB flash drive. Go to its original factory state by using the HP Recovery partition (select models only). This type of HP Recovery media to restore the factory image to its original factory state by using the HP Recovery media that was installed at the factory. Recovering using HP Recovery Manager on page 61. ● If you to correct computer issues. ● HP Recovery media must either download the software...
... configures the settings for the programs that was installed at the factory. What you need for recovery discs or a recovery USB flash drive. Go to its original factory state by using the HP Recovery partition (select models only). This type of HP Recovery media to restore the factory image to its original factory state by using the HP Recovery media that was installed at the factory. Recovering using HP Recovery Manager on page 61. ● If you to correct computer issues. ● HP Recovery media must either download the software...
User Guide
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... Recovery partition, create HP Recovery media; Using HP Recovery media to free up all personal files. 2. So before beginning these steps to the keyboard dock before you created, and then restart the computer. To change the computer boot order. see Creating HP Recovery media on -screen instructions. Select Recovery Manager, and then follow the on page 62. 3. To start HP Recovery Manager from the HP Recovery partition: IMPORTANT: For tablets, connect to remove the HP Recovery partition: 1. Removing the HP Recovery partition (select models only) HP Recovery Manager software...
... Recovery partition, create HP Recovery media; Using HP Recovery media to free up all personal files. 2. So before beginning these steps to the keyboard dock before you created, and then restart the computer. To change the computer boot order. see Creating HP Recovery media on -screen instructions. Select Recovery Manager, and then follow the on page 62. 3. To start HP Recovery Manager from the HP Recovery partition: IMPORTANT: For tablets, connect to remove the HP Recovery partition: 1. Removing the HP Recovery partition (select models only) HP Recovery Manager software...
User Guide
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... do 1 H hard drive HP 3D DriveGuard 48 hard drive light 6 HDMI configuring audio 26 HDMI port connecting 25 identifying 6, 23 headphones and microphones, connecting 24 Hibernation exiting 42 initiated during critical battery level 44 initiating 42 high-definition devices, connecting 25, 27 hot keys description 40 using 40 HP 3D DriveGuard 48 HP and third-party software updates, installing 54 HP PC Hardware Diagnostics (UEFI) downloading 58 using 58 HP Recovery Manager correcting boot problems 62 starting 62 HP Recovery media creating 59 recovery 62 HP Recovery partition recovery 61 removing 62...
... do 1 H hard drive HP 3D DriveGuard 48 hard drive light 6 HDMI configuring audio 26 HDMI port connecting 25 identifying 6, 23 headphones and microphones, connecting 24 Hibernation exiting 42 initiated during critical battery level 44 initiating 42 high-definition devices, connecting 25, 27 hot keys description 40 using 40 HP 3D DriveGuard 48 HP and third-party software updates, installing 54 HP PC Hardware Diagnostics (UEFI) downloading 58 using 58 HP Recovery Manager correcting boot problems 62 starting 62 HP Recovery media creating 59 recovery 62 HP Recovery partition recovery 61 removing 62...
User Guide
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... setting preferences 28 mute light, identifying 12 N network jack, identifying 6, 22 O operating environment 63 original system recovery 61 P passwords Setup Utility (BIOS) 53 Windows 53 ports HDMI 6, 23, 25 Miracast 27 USB 2.0 7, 23 USB 3.0 6, 23 power battery 43 power button, identifying 7, 13 power connector, identifying 6 power lights, identifying 12 product name and number, computer 15 public WLAN connection 20 R recovery discs 59, 62 HP Recovery Manager 61 media 62 options 60 starting 62 supported discs 59 system 61 USB flash drive 62 using HP Recovery media 60 recovery media creating...
... setting preferences 28 mute light, identifying 12 N network jack, identifying 6, 22 O operating environment 63 original system recovery 61 P passwords Setup Utility (BIOS) 53 Windows 53 ports HDMI 6, 23, 25 Miracast 27 USB 2.0 7, 23 USB 3.0 6, 23 power battery 43 power button, identifying 7, 13 power connector, identifying 6 power lights, identifying 12 product name and number, computer 15 public WLAN connection 20 R recovery discs 59, 62 HP Recovery Manager 61 media 62 options 60 starting 62 supported discs 59 system 61 USB flash drive 62 using HP Recovery media 60 recovery media creating...