HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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....pdf. Updates to the Intel Matrix Storage Manager driver are configured with Intel® Application Accelerator drivers. Page 6 The latest device driver versions address multiple known issues that could affect hard disk drive performance and reliability. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to SATA AHCI mode Using Sysprep with Serial ATA hard disk drives...
....pdf. Updates to the Intel Matrix Storage Manager driver are configured with Intel® Application Accelerator drivers. Page 6 The latest device driver versions address multiple known issues that could affect hard disk drive performance and reliability. Procedures for adding SATA drivers to RIS (Remote Installation Service) installation points include: Adding SATA drivers to installation CDs, building an image, and switching to SATA AHCI mode Using Sysprep with Serial ATA hard disk drives...
HP Pavilion 11 x360 PC Maintenance and Service Guide
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... eDP1.3+PSR) One customer-accessible/upgradable memory module slot Support for DDR3L-1333-MHz (DDR3L-1600-MHz downgrade to DDR3L-1066-MHz) - typical brightness: 200 nits; for use with Celeron processors Support for 8192-MB of system RAM in the following configurations: ● 8192 MB × 1 ● 4096 MB × 1 ● 2048 MB × 1 Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28...
... eDP1.3+PSR) One customer-accessible/upgradable memory module slot Support for DDR3L-1333-MHz (DDR3L-1600-MHz downgrade to DDR3L-1066-MHz) - typical brightness: 200 nits; for use with Celeron processors Support for 8192-MB of system RAM in the following configurations: ● 8192 MB × 1 ● 4096 MB × 1 ● 2048 MB × 1 Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28...
HP Pavilion 11 x360 PC Maintenance and Service Guide
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... BIOS prior to www.hp.com. 2. Click Support & Drivers > click Drivers & Software. 3. Select the operating system, and then click Next. 6. Under Step 2: Select a Download, click the BIOS link. 7. Spread the retaining tabs (1) on -screen instructions. Navigate to installing new memory may result in Hibernation, turn the computer on page 28). 5. Before removing a memory module, follow the on each side of the memory module slot to the latest BIOS. Remove the bottom cover (see Bottom cover...
... BIOS prior to www.hp.com. 2. Click Support & Drivers > click Drivers & Software. 3. Select the operating system, and then click Next. 6. Under Step 2: Select a Download, click the BIOS link. 7. Spread the retaining tabs (1) on -screen instructions. Navigate to installing new memory may result in Hibernation, turn the computer on page 28). 5. Before removing a memory module, follow the on each side of the memory module slot to the latest BIOS. Remove the bottom cover (see Bottom cover...
HP Pavilion 11 x360 PC Maintenance and Service Guide
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... Support, located at the top of diagnostic test you need to let HP automatically detect your operating system. 5. When the diagnostic tool opens, use the keyboard arrow keys to a USB device on or restart the computer, quickly press esc, and then press f2. or - Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that are provided in the following order: a. Connected USB drive NOTE: To download...
... Support, located at the top of diagnostic test you need to let HP automatically detect your operating system. 5. When the diagnostic tool opens, use the keyboard arrow keys to a USB device on or restart the computer, quickly press esc, and then press f2. or - Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that are provided in the following order: a. Connected USB drive NOTE: To download...
HP Pavilion 11 x360 PC Maintenance and Service Guide
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... can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. HP Recovery Manager will be connected directly to a USB port on page 71. To create HP Recovery media: 1. If you have replaced the hard drive, you use an external optical drive, it must be burned. For more information, see Recovering using HP Recovery Manager on an external device, such as a USB hub. ● Be sure that the computer is connected to AC power before you ever need to correct a problem...
... can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. HP Recovery Manager will be connected directly to a USB port on page 71. To create HP Recovery media: 1. If you have replaced the hard drive, you use an external optical drive, it must be burned. For more information, see Recovering using HP Recovery Manager on an external device, such as a USB hub. ● Be sure that the computer is connected to AC power before you ever need to correct a problem...
HP Pavilion 11 x360 PC Maintenance and Service Guide
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...AC adapter 4 AC adapter, spare part numbers 18, 19 action keys identifying 11 audio, product description 1 audio-out (headphone)/audio-in (microphone) jack 6 B backups 69 battery removal 49 spare part number 16, 19, 49 BIOS determining version 64 downloading an update 65 updating 64 boot order, changing 72 bottom cover removal 28 spare part number 16, 28 buttons left TouchPad 9 power 5 right TouchPad 9 C cables, service considerations 23 caps lock light, identifying 10 chipset, product description 1 components display 7 left side 5 right side 4 top 9 computer major components 14 specifications...
...AC adapter 4 AC adapter, spare part numbers 18, 19 action keys identifying 11 audio, product description 1 audio-out (headphone)/audio-in (microphone) jack 6 B backups 69 battery removal 49 spare part number 16, 19, 49 BIOS determining version 64 downloading an update 65 updating 64 boot order, changing 72 bottom cover removal 28 spare part number 16, 28 buttons left TouchPad 9 power 5 right TouchPad 9 C cables, service considerations 23 caps lock light, identifying 10 chipset, product description 1 components display 7 left side 5 right side 4 top 9 computer major components 14 specifications...
HP Pavilion 11 x360 PC Maintenance and Service Guide
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... 1 display panel 1 Ethernet 2 external media cards 2 graphics 1 hard drive 1 memory module 1 microphone 1 operating system 3 optical drive 1 ports 2 power requirements 2 processors 1 product name 1 security 3 serviceability 3 video 1 wireless 2 product name 1 R recovery discs 69, 72 HP Recovery Manager 71 media 72 options 70 starting 71 supported discs 69 system 71 USB flash drive 72 using HP Recovery media 70 recovery media creating 69 creating using HP Recovery Manager 70 recovery partition removing 72 removal/replacement procedures 27 restore Windows File History 70 RJ-45 (network) jack...
... 1 display panel 1 Ethernet 2 external media cards 2 graphics 1 hard drive 1 memory module 1 microphone 1 operating system 3 optical drive 1 ports 2 power requirements 2 processors 1 product name 1 security 3 serviceability 3 video 1 wireless 2 product name 1 R recovery discs 69, 72 HP Recovery Manager 71 media 72 options 70 starting 71 supported discs 69 system 71 USB flash drive 72 using HP Recovery media 70 recovery media creating 69 creating using HP Recovery Manager 70 recovery partition removing 72 removal/replacement procedures 27 restore Windows File History 70 RJ-45 (network) jack...
HP Pavilion 11 x360 PC Maintenance and Service Guide
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...description 3 SIM slot, identifying 4 slots memory card reader 4 security cable 5 SIM 4 Speaker Kit, spare part number 16, 20, 50 speakers identifying 9 removal 50 spare part number 16, 20, 50 specifications computer 67 hard drive 68 supported discs, recovery 69 system board removal 60 spare part numbers 15, 20, 60 system recovery 71 system restore point creating 69 V vents, identifying 5 video, product description 1 volume button 6 W webcam identifying 7 spare part number 21, 53 webcam light, identifying 7 webcam, spare part number 17 webcam/microphone module removing 56 Windows File History...
...description 3 SIM slot, identifying 4 slots memory card reader 4 security cable 5 SIM 4 Speaker Kit, spare part number 16, 20, 50 speakers identifying 9 removal 50 spare part number 16, 20, 50 specifications computer 67 hard drive 68 supported discs, recovery 69 system board removal 60 spare part numbers 15, 20, 60 system recovery 71 system restore point creating 69 V vents, identifying 5 video, product description 1 volume button 6 W webcam identifying 7 spare part number 21, 53 webcam light, identifying 7 webcam, spare part number 17 webcam/microphone module removing 56 Windows File History...
User Guide
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... Finding your hardware and software information 5 Locating hardware ...5 Locating software ...5 Right side ...6 Left side ...7 Display ...9 Changing your notebook to an entertainment stand 10 Changing your notebook to a tablet 10 Top ...11 TouchPad ...11 Lights ...12 Speakers ...12 Keys ...13 Labels ...13 3 Connecting to a network ...15 Connecting to a wireless network ...15 Using the wireless controls 15 Using the wireless button 15 Using operating system controls 16 Sharing data and drives and accessing software 16 Using a WLAN ...16 Using an Internet service provider 17 Setting up...
... Finding your hardware and software information 5 Locating hardware ...5 Locating software ...5 Right side ...6 Left side ...7 Display ...9 Changing your notebook to an entertainment stand 10 Changing your notebook to a tablet 10 Top ...11 TouchPad ...11 Lights ...12 Speakers ...12 Keys ...13 Labels ...13 3 Connecting to a network ...15 Connecting to a wireless network ...15 Using the wireless controls 15 Using the wireless button 15 Using operating system controls 16 Sharing data and drives and accessing software 16 Using a WLAN ...16 Using an Internet service provider 17 Setting up...
User Guide
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... the BIOS version 53 Downloading a BIOS update 54 Using HP PC Hardware Diagnostics (UEFI 54 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 55 10 Backing up, restoring, and recovering ...56 Creating recovery media and backups 56 Creating HP Recovery media 56 Restore and recovery ...57 Recovering using HP Recovery Manager 58 What you need to know 58 Using the HP Recovery partition (select models only 58 Using HP Recovery media to recover 59 Changing the computer boot order 59 Removing the HP Recovery partition 59 11 Specifications ...60 Input power ...60 Operating...
... the BIOS version 53 Downloading a BIOS update 54 Using HP PC Hardware Diagnostics (UEFI 54 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 55 10 Backing up, restoring, and recovering ...56 Creating recovery media and backups 56 Creating HP Recovery media 56 Restore and recovery ...57 Recovering using HP Recovery Manager 58 What you need to know 58 Using the HP Recovery partition (select models only 58 Using HP Recovery media to recover 59 Changing the computer boot order 59 Removing the HP Recovery partition 59 11 Specifications ...60 Input power ...60 Operating...
User Guide
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... websites using the operating system controls. Connecting to a wireless network Wireless technology transfers data across entire states, regions, or even countries. ● Bluetooth® device (select models only)-Creates a personal area network (PAN) to connect to other . From the Start screen, type help , and then select Help and Support. Because the wireless devices are enabled at the factory, so the wireless devices are enabled at the factory, you turn off the wireless devices simultaneously. In a WLAN, the mobile wireless device...
... websites using the operating system controls. Connecting to a wireless network Wireless technology transfers data across entire states, regions, or even countries. ● Bluetooth® device (select models only)-Creates a personal area network (PAN) to connect to other . From the Start screen, type help , and then select Help and Support. Because the wireless devices are enabled at the factory, so the wireless devices are enabled at the factory, you turn off the wireless devices simultaneously. In a WLAN, the mobile wireless device...
User Guide
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... network: 1. Select Change advanced sharing settings to set up a connection or network, connect to a network, and diagnose and repair network problems. To use the WLAN device in the File Sharing box, and then click Add. 4. To use operating system controls: 1. Sharing data and drives and accessing software When your computer is copy-protected, it cannot be shared. Using a WLAN With a WLAN device, you want to share. From the Start screen, type control panel, and then select Control Panel...
... network: 1. Select Change advanced sharing settings to set up a connection or network, connect to a network, and diagnose and repair network problems. To use the WLAN device in the File Sharing box, and then click Add. 4. To use operating system controls: 1. Sharing data and drives and accessing software When your computer is copy-protected, it cannot be shared. Using a WLAN With a WLAN device, you want to share. From the Start screen, type control panel, and then select Control Panel...
User Guide
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.... To remove a SIM, press in your home (instead of the network cable into the network jack (1) on the computer. Turn on the computer. 2. Reconnect external devices. 8. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from the slot. 7. Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following: ● Computers (desktop, notebook...
.... To remove a SIM, press in your home (instead of the network cable into the network jack (1) on the computer. Turn on the computer. 2. Reconnect external devices. 8. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from the slot. 7. Using Bluetooth wireless devices (select models only) A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices such as the following: ● Computers (desktop, notebook...
User Guide
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... HP programs and drivers. From the Start screen, type disk. 3. Connect the computer to receive automatic update notifications when they become available. Updates can safely delete to make sure that a cleaning product is always changing, and updating programs and drivers allows your computer You may set Disk Defragmenter to run on a regular basis to safely clean your computer. To run Disk Defragmenter: 1. Go to http://www.hp.com/support to download...
... HP programs and drivers. From the Start screen, type disk. 3. Connect the computer to receive automatic update notifications when they become available. Updates can safely delete to make sure that a cleaning product is always changing, and updating programs and drivers allows your computer You may set Disk Defragmenter to run on a regular basis to safely clean your computer. To run Disk Defragmenter: 1. Go to http://www.hp.com/support to download...
User Guide
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... kept up to correct security problems and improve software performance. You can disable programs, utilities, or the operating system, or cause them , and in order to http://www.hp.com/support. Select System and Security, select Windows Update, select Change settings, and then follow the on your computer. Installing HP and third-party software updates HP recommends that were originally installed on -screen instructions. At this location, you receive an alert.
... kept up to correct security problems and improve software performance. You can disable programs, utilities, or the operating system, or cause them , and in order to http://www.hp.com/support. Select System and Security, select Windows Update, select Change settings, and then follow the on your computer. Installing HP and third-party software updates HP recommends that were originally installed on -screen instructions. At this location, you receive an alert.
User Guide
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... Start screen, type hp support assistant, and then select the HP Support Assistant app. 2. Identify the most recent BIOS update and compare it to the BIOS version currently installed on battery power, docked in an optional docking device, or connected to an optional power source. b. Follow the on your hard drive where the BIOS update is more recent than your BIOS, make a note of the date, name, or other software components. 54 Chapter 9 Using Setup Utility (BIOS) and HP PC Hardware...
... Start screen, type hp support assistant, and then select the HP Support Assistant app. 2. Identify the most recent BIOS update and compare it to the BIOS version currently installed on battery power, docked in an optional docking device, or connected to an optional power source. b. Follow the on your hard drive where the BIOS update is more recent than your BIOS, make a note of the date, name, or other software components. 54 Chapter 9 Using Setup Utility (BIOS) and HP PC Hardware...
User Guide
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.... Using HP PC Hardware Diagnostics (UEFI) 55 b. Hard drive c. BIOS 2. or - In the Diagnostic section, click HP UEFI Support Environment. - To start HP PC Hardware Diagnostics UEFI: 1. or - Click Download, and then select Run. When the diagnostic tool opens, use the keyboard arrow keys to select the type of the page, and then click the Download Drivers. 3. NOTE: If you want to Support, located at the top of diagnostic test you need...
.... Using HP PC Hardware Diagnostics (UEFI) 55 b. Hard drive c. BIOS 2. or - In the Diagnostic section, click HP UEFI Support Environment. - To start HP PC Hardware Diagnostics UEFI: 1. or - Click Download, and then select Run. When the diagnostic tool opens, use the keyboard arrow keys to select the type of the page, and then click the Download Drivers. 3. NOTE: If you want to Support, located at the top of diagnostic test you need...
User Guide
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... discs will finish burning the current DVD. Go to http://www.hp.com/support, select your system. the drive cannot be connected to a USB port on an external device, such as a USB hub. ● Be sure that you have created. Minimized Image Recovery installs only drivers and hardware-enabling applications. The next time you start HP Recovery Manager, you use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver. Select Recovery Media...
... discs will finish burning the current DVD. Go to http://www.hp.com/support, select your system. the drive cannot be connected to a USB port on an external device, such as a USB hub. ● Be sure that you have created. Minimized Image Recovery installs only drivers and hardware-enabling applications. The next time you start HP Recovery Manager, you use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver. Select Recovery Media...
User Guide
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... 45 hard drive light 6 HDMI configuring audio 25 HDMI port connecting 24 identifying 6, 21 headphones and microphones, connecting 23 Hibernation exiting 39 initiated during critical battery level 41 initiating 39 high-definition devices, connecting 24, 25 hot keys description 37 using 37 HP 3D DriveGuard 45 HP and third-party software updates, installing 51 HP Mobile Broadband, disabled 19 HP PC Hardware Diagnostics (UEFI) downloading 55 using 54 HP Recovery Manager correcting boot problems 59 starting 58 HP Recovery media creating 56 recovery 59 HP Recovery partition recovery 58 removing 59...
... 45 hard drive light 6 HDMI configuring audio 25 HDMI port connecting 24 identifying 6, 21 headphones and microphones, connecting 23 Hibernation exiting 39 initiated during critical battery level 41 initiating 39 high-definition devices, connecting 24, 25 hot keys description 37 using 37 HP 3D DriveGuard 45 HP and third-party software updates, installing 51 HP Mobile Broadband, disabled 19 HP PC Hardware Diagnostics (UEFI) downloading 55 using 54 HP Recovery Manager correcting boot problems 59 starting 58 HP Recovery media creating 56 recovery 59 HP Recovery partition recovery 58 removing 59...
User Guide
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..., creating 58 Miracast 25 mouse, external setting preferences 26 mute light, identifying 12 N network jack, identifying 6 O operating environment 60 original system recovery 58 P passwords Setup Utility (BIOS) 50 Windows 50 ports HDMI 6, 21, 24 Miracast 25 USB 2.0 6, 7, 22 USB 3.0 6, 22 power battery 40 power button, identifying 7 power connector, identifying 6 power lights, identifying 7 product name and number, computer 13 public WLAN connection 18 R recovery discs 56, 59 HP Recovery Manager 58 media 59 options 57 starting 58 supported discs 56 system 58 USB flash drive 59 using HP Recovery...
..., creating 58 Miracast 25 mouse, external setting preferences 26 mute light, identifying 12 N network jack, identifying 6 O operating environment 60 original system recovery 58 P passwords Setup Utility (BIOS) 50 Windows 50 ports HDMI 6, 21, 24 Miracast 25 USB 2.0 6, 7, 22 USB 3.0 6, 22 power battery 40 power button, identifying 7 power connector, identifying 6 power lights, identifying 7 product name and number, computer 13 public WLAN connection 18 R recovery discs 56, 59 HP Recovery Manager 58 media 59 options 57 starting 58 supported discs 56 system 58 USB flash drive 59 using HP Recovery...