HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... Advanced Host Controller (AHCI) Interface. The Intel Matrix Storage Technology solution technology provides improved performance and reliability, as well as support for notebook PC models that could affect hard disk drive performance and reliability. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for lower power consumption on computer systems equipped with Serial ATA hard disk drives. Updates to SATA AHCI mode Using Sysprep...
... Advanced Host Controller (AHCI) Interface. The Intel Matrix Storage Technology solution technology provides improved performance and reliability, as well as support for notebook PC models that could affect hard disk drive performance and reliability. Intel Matrix Storage Technology driver HP offers the Intel Matrix Storage Manager driver for lower power consumption on computer systems equipped with Serial ATA hard disk drives. Updates to SATA AHCI mode Using Sysprep...
Start Here
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... new ...1 2 Navigating the Start screen ...2 Locating the Start button and the Start menu 3 Shutting down the computer ...3 Displaying all apps ...3 Closing apps ...4 Enhanced search feature ...4 Enhanced snap feature ...4 Discovering and connecting to a Miracast-certified wireless display (select models only 4 Opening to the Windows desktop instead of the Start screen 5 This PC ...5 3 Backup, restore, and recovery updates ...6 Using Windows backup and restore ...6 Checking for recovery partitions ...6 Using HP Software Setup (select models only 6 Using other backup, restore, and recovery...
... new ...1 2 Navigating the Start screen ...2 Locating the Start button and the Start menu 3 Shutting down the computer ...3 Displaying all apps ...3 Closing apps ...4 Enhanced search feature ...4 Enhanced snap feature ...4 Discovering and connecting to a Miracast-certified wireless display (select models only 4 Opening to the Windows desktop instead of the Start screen 5 This PC ...5 3 Backup, restore, and recovery updates ...6 Using Windows backup and restore ...6 Checking for recovery partitions ...6 Using HP Software Setup (select models only 6 Using other backup, restore, and recovery...
Start Here
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... Explorer, Control Panel, Desktop, Power Options, and Shut down. Locating the Start button and the Start menu The Start button is displayed in the lower-left area of the Windows desktop. For more information, see the Windows Basics guide included with your computer Using a keyboard and mouse Point to the lower-left corner to the lower-left corner of the 1. Action Using a keyboard and mouse Locate the Start button and the Start menu Point to display menu. Using touch gestures...
... Explorer, Control Panel, Desktop, Power Options, and Shut down. Locating the Start button and the Start menu The Start button is displayed in the lower-left area of the Windows desktop. For more information, see the Windows Basics guide included with your computer Using a keyboard and mouse Point to the lower-left corner to the lower-left corner of the 1. Action Using a keyboard and mouse Locate the Start button and the Start menu Point to display menu. Using touch gestures...
Start Here
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... the Start screen, type file and then select File Explorer. Type restore in the Search field. Using HP Software Setup (select models only) NOTE: If you need to use HP Software Setup to reinstall drivers or select software. 3 Backup, restore, and recovery updates The following backup, restore, and recovery procedures replace the procedures provided in the User Guide for your computer. 2. To check for your computer. 6 Chapter 3 Backup, restore, and recovery updates Using Windows backup and restore For information about the Windows backup and restore features, see the HP Support...
... the Start screen, type file and then select File Explorer. Type restore in the Search field. Using HP Software Setup (select models only) NOTE: If you need to use HP Software Setup to reinstall drivers or select software. 3 Backup, restore, and recovery updates The following backup, restore, and recovery procedures replace the procedures provided in the User Guide for your computer. 2. To check for your computer. 6 Chapter 3 Backup, restore, and recovery updates Using Windows backup and restore For information about the Windows backup and restore features, see the HP Support...
HP Pavilion10 TouchSmart Notebook PC Maintenance and Service Guide
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...35 Power button board ...36 Display assembly ...37 Speaker assembly ...41 Hard drive ...42 System board ...43 Power cable ...46 RTC battery ...47 Hard drive cable ...48 WLAN/Bluetooth combo card 50 Heat sink assembly ...52 7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 54 Starting Setup Utility (BIOS) ...54 Updating the BIOS ...54 Determining the BIOS version 54 Downloading a BIOS update 55 Using HP PC Hardware Diagnostics (UEFI 55 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 56 8 Backing up, restoring, and recovering ...57 Creating recovery media and...
...35 Power button board ...36 Display assembly ...37 Speaker assembly ...41 Hard drive ...42 System board ...43 Power cable ...46 RTC battery ...47 Hard drive cable ...48 WLAN/Bluetooth combo card 50 Heat sink assembly ...52 7 Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI 54 Starting Setup Utility (BIOS) ...54 Updating the BIOS ...54 Determining the BIOS version 54 Downloading a BIOS update 55 Using HP PC Hardware Diagnostics (UEFI 55 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 56 8 Backing up, restoring, and recovering ...57 Creating recovery media and...
HP Pavilion10 TouchSmart Notebook PC Maintenance and Service Guide
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... the download and installation, follow these instructions: Do not disconnect power from issues that are revealed, follow these steps: 1. Follow the on battery power, docked in an optional docking device, or connected to an optional power source. You may need to access this information to locate the update later, after the download is downloaded. If the update is running on -screen instructions. 4. NOTE: After a message on your computer. Using HP PC Hardware Diagnostics...
... the download and installation, follow these instructions: Do not disconnect power from issues that are revealed, follow these steps: 1. Follow the on battery power, docked in an optional docking device, or connected to an optional power source. You may need to access this information to locate the update later, after the download is downloaded. If the update is running on -screen instructions. 4. NOTE: After a message on your computer. Using HP PC Hardware Diagnostics...
HP Pavilion10 TouchSmart Notebook PC Maintenance and Service Guide
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... original state. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Minimized Image Recovery installs only drivers and hardware-enabling applications. the drive cannot be prompted to the keyboard dock before you have finished creating all of expertise: ● Windows offers several options for restoring from the HP website. To create HP Recovery media: IMPORTANT: For tablets, connect to continue, and the remaining discs will finish burning the current DVD. Choose the method...
... original state. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Minimized Image Recovery installs only drivers and hardware-enabling applications. the drive cannot be prompted to the keyboard dock before you have finished creating all of expertise: ● Windows offers several options for restoring from the HP website. To create HP Recovery media: IMPORTANT: For tablets, connect to continue, and the remaining discs will finish burning the current DVD. Choose the method...
HP Pavilion10 TouchSmart Notebook PC Maintenance and Service Guide
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... Recovery (select models only)-Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the computer to its original factory state by deleting all information from one of your country or region, and follow the on-screen instructions. Using HP Recovery media, you can choose from the hard drive and re-creating the partitions. Go to know ● HP Recovery Manager recovers only software that was installed...
... Recovery (select models only)-Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. ● Factory Reset-Restores the computer to its original factory state by deleting all information from one of your country or region, and follow the on-screen instructions. Using HP Recovery media, you can choose from the hard drive and re-creating the partitions. Go to know ● HP Recovery Manager recovers only software that was installed...
HP Pavilion10 TouchSmart Notebook PC Maintenance and Service Guide
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... the HP Recovery Manager option. Follow these steps (select models only). 1. Select Remove Recovery Partition, and then follow the on -screen instructions. 60 Chapter 8 Backing up, restoring, and recovering Select the optical drive or USB flash drive you can be used if your keyboard layout. 3. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Recovery Manager, and then follow the on -screen instructions. Insert the HP Recovery media that you created. 2. Changing the computer boot order If computer does not restart in BIOS...
... the HP Recovery Manager option. Follow these steps (select models only). 1. Select Remove Recovery Partition, and then follow the on -screen instructions. 60 Chapter 8 Backing up, restoring, and recovering Select the optical drive or USB flash drive you can be used if your keyboard layout. 3. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Recovery Manager, and then follow the on -screen instructions. Insert the HP Recovery media that you created. 2. Changing the computer boot order If computer does not restart in BIOS...
HP Pavilion10 TouchSmart Notebook PC Maintenance and Service Guide
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... and methods 25 H hard drive precautions 22 product description 1 removing 42 spare part number 18 spare part numbers 14, 16, 18 specifications 63 hard drive cable 14 Hard Drive Hardware Kit, spare part number 16 hard drive light 5 HDMI port identifying 5 heat sink removal 52 spare part number 14, 52 heat sink assembly spare part number 18, 52 HP PC Hardware Diagnostics (UEFI) downloading 56 using 55 HP Recovery Manager correcting boot problems 60 starting 59 HP Recovery media creating 57 recovery 60 HP Recovery partition recovery 59 removing 60 I internal display switch, identifying 6 72...
... and methods 25 H hard drive precautions 22 product description 1 removing 42 spare part number 18 spare part numbers 14, 16, 18 specifications 63 hard drive cable 14 Hard Drive Hardware Kit, spare part number 16 hard drive light 5 HDMI port identifying 5 heat sink removal 52 spare part number 14, 52 heat sink assembly spare part number 18, 52 HP PC Hardware Diagnostics (UEFI) downloading 56 using 55 HP Recovery Manager correcting boot problems 60 starting 59 HP Recovery media creating 57 recovery 60 HP Recovery partition recovery 59 removing 60 I internal display switch, identifying 6 72...
HP Pavilion10 TouchSmart Notebook PC Maintenance and Service Guide
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...16 memory card reader, identifying 5 memory card, identifying 5 memory module product description 1 microphone (audio-in) jack product description 1 minimized image creating 59 minimized image recovery 59 model name 1 mute light, identifying 8 O operating system, product description 2 optical drive precautions 22 product description 1 original system recovery 59 P packing guidelines 24 plastic parts 21 pointing device, product description 2 ports charging (powered) 4, 5 HDMI 5 product description 2 USB 2.0 4 USB 3.0 5 power button board spare part number 18 power button board assembly removal...
...16 memory card reader, identifying 5 memory card, identifying 5 memory module product description 1 microphone (audio-in) jack product description 1 minimized image creating 59 minimized image recovery 59 model name 1 mute light, identifying 8 O operating system, product description 2 optical drive precautions 22 product description 1 original system recovery 59 P packing guidelines 24 plastic parts 21 pointing device, product description 2 ports charging (powered) 4, 5 HDMI 5 product description 2 USB 2.0 4 USB 3.0 5 power button board spare part number 18 power button board assembly removal...
User Guide
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... to do ...2 More HP resources ...3 2 Getting to know your computer ...5 Finding your hardware and software information 5 Locating hardware ...5 Locating software ...5 Right side ...6 Left side ...7 Display ...8 Top ...9 TouchPad ...9 Lights ...10 Buttons ...11 Keys ...12 Bottom ...13 Labels ...13 3 Connecting to a network ...15 Connecting to a wireless network ...15 Using the wireless controls 15 Using the wireless button 15 Using operating system controls 15 Sharing data and drives and accessing software 16 Using a WLAN ...16 Using an Internet service provider 16 Setting up a WLAN 17...
... to do ...2 More HP resources ...3 2 Getting to know your computer ...5 Finding your hardware and software information 5 Locating hardware ...5 Locating software ...5 Right side ...6 Left side ...7 Display ...8 Top ...9 TouchPad ...9 Lights ...10 Buttons ...11 Keys ...12 Bottom ...13 Labels ...13 3 Connecting to a network ...15 Connecting to a wireless network ...15 Using the wireless controls 15 Using the wireless button 15 Using operating system controls 15 Sharing data and drives and accessing software 16 Using a WLAN ...16 Using an Internet service provider 16 Setting up a WLAN 17...
User Guide
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... performance ...44 Using Disk Defragmenter 44 Using Disk Cleanup ...44 Updating programs and drivers ...45 Cleaning your computer ...45 Cleaning procedures ...45 Cleaning the display (All-in-Ones or Notebooks 45 Cleaning the sides or cover 46 Cleaning the TouchPad, keyboard, or mouse 46 Traveling with or shipping your computer 46 8 Securing your computer and information 48 Using passwords ...48 Setting Windows passwords 49 Setting Setup Utility (BIOS) passwords 49 Using Internet security software ...49...
... performance ...44 Using Disk Defragmenter 44 Using Disk Cleanup ...44 Updating programs and drivers ...45 Cleaning your computer ...45 Cleaning procedures ...45 Cleaning the display (All-in-Ones or Notebooks 45 Cleaning the sides or cover 46 Cleaning the TouchPad, keyboard, or mouse 46 Traveling with or shipping your computer 46 8 Securing your computer and information 48 Using passwords ...48 Setting Windows passwords 49 Setting Setup Utility (BIOS) passwords 49 Using Internet security software ...49...
User Guide
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... the BIOS version 52 Downloading a BIOS update 53 Using HP PC Hardware Diagnostics (UEFI 53 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 54 10 Backing up, restoring, and recovering ...55 Creating recovery media and backups 55 Creating HP Recovery media 55 Restore and recovery ...56 Recovering using HP Recovery Manager 57 What you need to know 57 Using the HP Recovery partition (select models only 57 Using HP Recovery media to recover 58 Changing the computer boot order 58 Removing the HP Recovery partition 58 11 Specifications ...59 Input power ...59 Operating...
... the BIOS version 52 Downloading a BIOS update 53 Using HP PC Hardware Diagnostics (UEFI 53 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 54 10 Backing up, restoring, and recovering ...55 Creating recovery media and backups 55 Creating HP Recovery media 55 Restore and recovery ...56 Recovering using HP Recovery Manager 57 What you need to know 57 Using the HP Recovery partition (select models only 57 Using HP Recovery media to recover 58 Changing the computer boot order 58 Removing the HP Recovery partition 58 11 Specifications ...59 Input power ...59 Operating...
User Guide
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... using these features: ● Wireless button, wireless switch, or wireless key (referred to in Help and Support. Connecting to that world. From the Start screen, type help you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use the wireless button to turn off the wireless devices simultaneously. All of wires. 3 Connecting to a network Your computer can travel with other devices, and devices must be equipped with a wireless router or a wireless access point. ● Bluetooth device (select models only)-Creates...
... using these features: ● Wireless button, wireless switch, or wireless key (referred to in Help and Support. Connecting to that world. From the Start screen, type help you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use the wireless button to turn off the wireless devices simultaneously. All of wires. 3 Connecting to a network Your computer can travel with other devices, and devices must be equipped with a wireless router or a wireless access point. ● Bluetooth device (select models only)-Creates...
User Guide
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... unsuccessful installation, download and install a BIOS update only when the computer is connected to an optional power source. Follow the on -screen instructions to access this information to determine whether the computer hardware is functioning properly. The hard drive designation is typically Local Disk (C:). 3. Do not shut down the computer or initiate Sleep. Using HP PC Hardware Diagnostics (UEFI) 53 b. You may need to download your computer. BIOS installation procedures vary. From the Start screen, type file...
... unsuccessful installation, download and install a BIOS update only when the computer is connected to an optional power source. Follow the on -screen instructions to access this information to determine whether the computer hardware is functioning properly. The hard drive designation is typically Local Disk (C:). 3. Do not shut down the computer or initiate Sleep. Using HP PC Hardware Diagnostics (UEFI) 53 b. You may need to download your computer. BIOS installation procedures vary. From the Start screen, type file...
User Guide
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... be connected to a USB port on page 55. ● If you have finished creating all of HP Recovery Manager to create recovery discs, or you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. 56 Chapter 10 Backing up to correct a problem with the computer. From the Start screen, type help, and then select Help and Support. ● If you can exit the program before you use the HP Recovery media...
... be connected to a USB port on page 55. ● If you have finished creating all of HP Recovery Manager to create recovery discs, or you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. 56 Chapter 10 Backing up to correct a problem with the computer. From the Start screen, type help, and then select Help and Support. ● If you can exit the program before you use the HP Recovery media...
User Guide
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... use the Windows Refresh option, the Windows option to recover the original system. If possible, back up , restoring, and recovering Restart the computer, quickly press esc, and then press f9 for startup information. or - Select Troubleshoot from . 4. See Changing the computer boot order on -screen instructions. Insert the HP Recovery media you press the power button. 2. Follow the on page 58. 3. Removing the HP Recovery partition HP Recovery Manager software allows you can change the selection for an optical drive or a USB flash drive...
... use the Windows Refresh option, the Windows option to recover the original system. If possible, back up , restoring, and recovering Restart the computer, quickly press esc, and then press f9 for startup information. or - Select Troubleshoot from . 4. See Changing the computer boot order on -screen instructions. Insert the HP Recovery media you press the power button. 2. Follow the on page 58. 3. Removing the HP Recovery partition HP Recovery Manager software allows you can change the selection for an optical drive or a USB flash drive...
User Guide
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...audio 24 HDMI port connecting 23 identifying 7, 21 headphones and microphones, connecting 22 headphones, connecting 22 Hibernation exiting 38 initiated during critical battery level 40 initiating 38 high-definition devices, connecting 23 HP and third-party software updates, installing 50 HP PC Hardware Diagnostics (UEFI) downloading 54 using 53 HP Recovery Manager correcting boot problems 58 starting 57 HP Recovery media creating 55 recovery 58 HP Recovery partition recovery 57 removing 58 I input power 59 installing critical security updates 50 optional security cable lock 51 internal display...
...audio 24 HDMI port connecting 23 identifying 7, 21 headphones and microphones, connecting 22 headphones, connecting 22 Hibernation exiting 38 initiated during critical battery level 40 initiating 38 high-definition devices, connecting 23 HP and third-party software updates, installing 50 HP PC Hardware Diagnostics (UEFI) downloading 54 using 53 HP Recovery Manager correcting boot problems 58 starting 57 HP Recovery media creating 55 recovery 58 HP Recovery partition recovery 57 removing 58 I input power 59 installing critical security updates 50 optional security cable lock 51 internal display...
User Guide
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... 6 caps lock 10 hard drive 7 mute 10 power 7, 10 low battery level 40 M maintenance Disk Cleanup 44 Disk Defragmenter 44 memory card reader, identifying 7, 21 memory card, identifying 7 microphone, connecting 22 minimized image creating 57 minimized image recovery 57 mouse, external setting preferences 26 mute light, identifying 10 N network jack, identifying 6 O operating environment 60 original system recovery 57 P passwords Setup Utility (BIOS) 49 Windows 49 pinching touch screen gesture 32 pinching TouchPad gesture 28 ports charging (powered) 6, 7, 20, 21 HDMI 7, 21, 23 USB 2.0 6, 20 USB...
... 6 caps lock 10 hard drive 7 mute 10 power 7, 10 low battery level 40 M maintenance Disk Cleanup 44 Disk Defragmenter 44 memory card reader, identifying 7, 21 memory card, identifying 7 microphone, connecting 22 minimized image creating 57 minimized image recovery 57 mouse, external setting preferences 26 mute light, identifying 10 N network jack, identifying 6 O operating environment 60 original system recovery 57 P passwords Setup Utility (BIOS) 49 Windows 49 pinching touch screen gesture 32 pinching TouchPad gesture 28 ports charging (powered) 6, 7, 20, 21 HDMI 7, 21, 23 USB 2.0 6, 20 USB...