HP ProLiant Servers Troubleshooting Guide
Page 9
... memory configuration (on page 87) o Power capacity (on page 87) • Added new error messages: o ADU Error Messages (on page 90) o POST error messages and beep codes (on page 114) Revision history 375445-xx7 (November 2008) The seventh edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx7, included the following additions and updates...
... memory configuration (on page 87) o Power capacity (on page 87) • Added new error messages: o ADU Error Messages (on page 90) o POST error messages and beep codes (on page 114) Revision history 375445-xx7 (November 2008) The seventh edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx7, included the following additions and updates...
HP ProLiant Servers Troubleshooting Guide
Page 10
...versions for the messages in this document • Updated and added new POST error messages and beep codes (on page 114) 375445-xx6 (September 2007) The sixth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx6, included the following additions and updates...o Expanded existing information o Added new firmware update procedures for unsupported processor stepping 375445-xx5 (June 2006) The fifth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx5, included the following additions: • Added three new c-Class server blade flowcharts: o ...
...versions for the messages in this document • Updated and added new POST error messages and beep codes (on page 114) 375445-xx6 (September 2007) The sixth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx6, included the following additions and updates...o Expanded existing information o Added new firmware update procedures for unsupported processor stepping 375445-xx5 (June 2006) The fifth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx5, included the following additions: • Added three new c-Class server blade flowcharts: o ...
HP ProLiant Servers Troubleshooting Guide
Page 11
...8226; Tape drive problems (on page 49) • New error messages in ADU error messages (on page 90) and POST error messages and beep codes (on page 114) 375445-xx3 (September 2005) The third edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx3, included the following ...(on page 58) • Added Port 85 codes and iLO messages (on page 163) • Added new error messages to ADU error messages and POST error messages and beep codes • Updated contacting HP: o Contacting HP technical support or an authorized reseller o Server information you need Introduction 11
...8226; Tape drive problems (on page 49) • New error messages in ADU error messages (on page 90) and POST error messages and beep codes (on page 114) 375445-xx3 (September 2005) The third edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-xx3, included the following ...(on page 58) • Added Port 85 codes and iLO messages (on page 163) • Added new error messages to ADU error messages and POST error messages and beep codes • Updated contacting HP: o Contacting HP technical support or an authorized reseller o Server information you need Introduction 11
HP ProLiant Servers Troubleshooting Guide
Page 45
...fan failure information. Be sure no POST error messages ("POST error messages and beep codes" on page 114) are properly seated and working . Refer to the server documentation for the temperature requirements for requirements. 8. All fans in an HP ProLiant G6 server are not spinning or are ...operating at normal speed. Refer to the server documentation for removing the access panels and accessing and replacing fans. Refer to correct the error. Be sure hot-plug fan requirements are occurring...
...fan failure information. Be sure no POST error messages ("POST error messages and beep codes" on page 114) are properly seated and working . Refer to the server documentation for the temperature requirements for requirements. 8. All fans in an HP ProLiant G6 server are not spinning or are ...operating at normal speed. Refer to the server documentation for removing the access panels and accessing and replacing fans. Refer to correct the error. Be sure hot-plug fan requirements are occurring...
HP ProLiant Servers Troubleshooting Guide
Page 48
...periods with the access panel open or removed. If the system is an HP ProLiant G6 server with HP iLO 2 Firmware version 1.77 or later, the IML message reports the following message: Uncorrectable Memory Error (Module Unknown) This does NOT indicate a failed DIMM; If reseating the ...LED is blinking red, the system emits continuous beeps, and an entry is logged to the server requirements. Hardware problems 48 this manner results in the server documentation. Operating the server in this only indicates a DIMM configuration error. For LED information, see the server documentation on...
...periods with the access panel open or removed. If the system is an HP ProLiant G6 server with HP iLO 2 Firmware version 1.77 or later, the IML message reports the following message: Uncorrectable Memory Error (Module Unknown) This does NOT indicate a failed DIMM; If reseating the ...LED is blinking red, the system emits continuous beeps, and an entry is logged to the server requirements. Hardware problems 48 this manner results in the server documentation. Operating the server in this only indicates a DIMM configuration error. For LED information, see the server documentation on...
HP ProLiant Servers Troubleshooting Guide
Page 114
...modules of a redundant path. HP ProLiant p-Class server blades do not have speakers and thus do not indicate any error. IMPORTANT: This guide provides information for Online Spare. Non-numeric messages or beeps only Advanced Memory Protection mode: Advanced ECC Audible Beeps: None Possible Cause: Advanced...for information on procedures, hardware options, software tools, and operating systems supported by ProLiant servers. Advanced Memory Protection mode: Advanced ECC with hot-add support Audible Beeps: None Possible Cause: Advanced ECC with Advanced ECC ...Xxxx MB System memory ...
...modules of a redundant path. HP ProLiant p-Class server blades do not have speakers and thus do not indicate any error. IMPORTANT: This guide provides information for Online Spare. Non-numeric messages or beeps only Advanced Memory Protection mode: Advanced ECC Audible Beeps: None Possible Cause: Advanced...for information on procedures, hardware options, software tools, and operating systems supported by ProLiant servers. Advanced Memory Protection mode: Advanced ECC with hot-add support Audible Beeps: None Possible Cause: Advanced ECC with Advanced ECC ...Xxxx MB System memory ...
HP ProLiant Servers Troubleshooting Guide
Page 124
... CD or the HP website (http://www.hp.com/support/smartstart/documentation). 100 Series 101-I/O ROM Error Audible Beeps: None Possible Cause: Options ROM on a PCI, PCI-X, or PCI Express device is corrupt. If you have recently added new hardware, remove it and see if the problem persists. Update Option ROM for ProLiant option, see...
... CD or the HP website (http://www.hp.com/support/smartstart/documentation). 100 Series 101-I/O ROM Error Audible Beeps: None Possible Cause: Options ROM on a PCI, PCI-X, or PCI Express device is corrupt. If you have recently added new hardware, remove it and see if the problem persists. Update Option ROM for ProLiant option, see...
HP ProLiant Servers Troubleshooting Guide
Page 148
...drives are connected properly and securely ("Loose connections" on page 79). 5. ProLiant Storage System Not Responding SCSI Port Y: ...Turn system and storage box power OFF and check cables. SCSI Bus Termination Error ...Internal and external drives cannot both be connected to the latest firmware ...the system power back on another controller and reconnected to retry. Obsolete Data Found in this bus. Drives in Array Accelerator Audible Beeps: None Possible Cause: Drives were used on to the original controller while data was in the array accelerator is resolved. Action...
...drives are connected properly and securely ("Loose connections" on page 79). 5. ProLiant Storage System Not Responding SCSI Port Y: ...Turn system and storage box power OFF and check cables. SCSI Bus Termination Error ...Internal and external drives cannot both be connected to the latest firmware ...the system power back on another controller and reconnected to retry. Obsolete Data Found in this bus. Drives in Array Accelerator Audible Beeps: None Possible Cause: Drives were used on to the original controller while data was in the array accelerator is resolved. Action...
HP ProLiant Servers Troubleshooting Guide
Page 149
... drive enclosure. Replace the integrated array enabler board. 2. Reboot the server after replacing each item: a. Drive backplane c. Error messages 149 ProLiant Drive Storage Enclosure Problem Detected... (followed by one or more of the following): ...SCSI Port Y: Cooling Fan Malfunction Detected...removed from one of the ports. I /O board requires replacement, contact HP Technical Support ("Contacting HP" on page 79). If the fan is operational. Shared SAS Port Connection Conflict Detected - Audible Beeps: None Action: For cable configuration information, refer to remove the I...
... drive enclosure. Replace the integrated array enabler board. 2. Reboot the server after replacing each item: a. Drive backplane c. Error messages 149 ProLiant Drive Storage Enclosure Problem Detected... (followed by one or more of the following): ...SCSI Port Y: Cooling Fan Malfunction Detected...removed from one of the ports. I /O board requires replacement, contact HP Technical Support ("Contacting HP" on page 79). If the fan is operational. Shared SAS Port Connection Conflict Detected - Audible Beeps: None Action: For cable configuration information, refer to remove the I...
HP ProLiant Servers Troubleshooting Guide
Page 150
...before powering down any external storage systems. 1783-Slot X Drive Array Controller Failure Audible Beeps: None Possible Cause: Controller failed. If drives have not been replaced, this message...ROM. If this message indicates an intermittent drive failure. Reseat the controller in the HP Smart Array Controller User Guide. If the problem persists, replace the controller. Update the...Be sure the system is required. 1779-Slot X Drive Array - Error messages 150 b. • Check the LEDs. If the ProLiant Storage System power LED is run, problems may have occurred while attempting...
...before powering down any external storage systems. 1783-Slot X Drive Array Controller Failure Audible Beeps: None Possible Cause: Controller failed. If drives have not been replaced, this message...ROM. If this message indicates an intermittent drive failure. Reseat the controller in the HP Smart Array Controller User Guide. If the problem persists, replace the controller. Update the...Be sure the system is required. 1779-Slot X Drive Array - Error messages 150 b. • Check the LEDs. If the ProLiant Storage System power LED is run, problems may have occurred while attempting...
Implementing Novell NetWare 6.5 on ProLiant servers integration note
Page 20
... after repairing the failed logical drive(s). Issue 3 Continuous Beeps and CDM Driver Error Messages May Occur After Rebooting HP ProLiant Server Running NetWare 6.5 SP5 (or Later) With Failed Logical Drive(s) Configured on HP Smart Array SAS/SATA Controller Description After rebooting a ProLiant server configured with one of the HP Smart Array SAS/SATA Controllers listed in the...
... after repairing the failed logical drive(s). Issue 3 Continuous Beeps and CDM Driver Error Messages May Occur After Rebooting HP ProLiant Server Running NetWare 6.5 SP5 (or Later) With Failed Logical Drive(s) Configured on HP Smart Array SAS/SATA Controller Description After rebooting a ProLiant server configured with one of the HP Smart Array SAS/SATA Controllers listed in the...
HP ProLiant ML370 Generation 3 Setup and Installation Guide
Page 206
...server. C Server Error Messages Use POST error messages to "Memory" in Chapter 3. Audible Beeps One long, and one short slow. Replace DIMMs in indicated slots. Refer to www.hp.com/products/servers/platforms Table C-1: POST Error Messages Error Code 207-Invalid ...error messages and other troubleshooting information, refer to the Servers Troubleshooting Guide provided on DIMM. Action Replace DIMMs in indicated slots. For a complete listing of an unsupported type. Table C-1 contains new and unique error messages that arise during the POST. continued HP ProLiant ML370...
...server. C Server Error Messages Use POST error messages to "Memory" in Chapter 3. Audible Beeps One long, and one short slow. Replace DIMMs in indicated slots. Refer to www.hp.com/products/servers/platforms Table C-1: POST Error Messages Error Code 207-Invalid ...error messages and other troubleshooting information, refer to the Servers Troubleshooting Guide provided on DIMM. Action Replace DIMMs in indicated slots. For a complete listing of an unsupported type. Table C-1 contains new and unique error messages that arise during the POST. continued HP ProLiant ML370...
HP ProLiant ML370 Generation 3 Setup and Installation Guide
Page 207
.... Refer to "Memory" in indicated slots. Install DIMMs that have ECC capability. continued C-2 HP ProLiant ML370 Generation 3 Server Setup and Installation Guide One long, Installed DIMMs have Primary Width of different sizes. Server Error Messages Table C-1: POST Error Messages continued Error Code Audible Beeps Probable Source of different sizes. Refer to fill the bank. Only ECC DIMMs...
.... Refer to "Memory" in indicated slots. Install DIMMs that have ECC capability. continued C-2 HP ProLiant ML370 Generation 3 Server Setup and Installation Guide One long, Installed DIMMs have Primary Width of different sizes. Server Error Messages Table C-1: POST Error Messages continued Error Code Audible Beeps Probable Source of different sizes. Refer to fill the bank. Only ECC DIMMs...
HP ProLiant ML370 Generation 3 Setup and Installation Guide
Page 208
Server Error Messages Table C-1: POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 209-Online Spare Memory ConfigurationNo valid Banks for Online Spare One long, and one short Two valid .... System Halted! Refer to "Memory" in Chapter 3. The device will not configure this mode. Refer to "Processors and PPMs" in Chapter 3. HP ProLiant ML370 Generation 3 Server Setup and Installation Guide C-3 Install or reinstall DIMMs to the operating system documentation or the device driver information that all processor packages are...
Server Error Messages Table C-1: POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 209-Online Spare Memory ConfigurationNo valid Banks for Online Spare One long, and one short Two valid .... System Halted! Refer to "Memory" in Chapter 3. The device will not configure this mode. Refer to "Processors and PPMs" in Chapter 3. HP ProLiant ML370 Generation 3 Server Setup and Installation Guide C-3 Install or reinstall DIMMs to the operating system documentation or the device driver information that all processor packages are...
HP ProLiant ML370 Generation 3 Setup and Installation Guide
Page 220
... as a series of a POST error message. Video is installed, be corrupted. Determine the next action by observing POST progress and error messages. D-12 HP ProLiant ML370 Generation 3 Server Setup and Installation Guide... Refer to the video connector on this expansion board. Refer to be connected properly. If a video card is available for the correct switch setting. If these steps do not solve the problem, contact your authorized service provider for a complete description of each beep...
... as a series of a POST error message. Video is installed, be corrupted. Determine the next action by observing POST progress and error messages. D-12 HP ProLiant ML370 Generation 3 Server Setup and Installation Guide... Refer to the video connector on this expansion board. Refer to be connected properly. If a video card is available for the correct switch setting. If these steps do not solve the problem, contact your authorized service provider for a complete description of each beep...
