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... 2-40 Removing the CPU Module ...2-44 Removing the RJ11/1394 Connector Module 2-48 Removing the Motherboard ...2-50 Replacing Components on a Bottom Case 2-59 Repairing the BIOS IC...2-61 Removing Other Components...2-63 Troubleshooting and Diagnostics 3-1 Support Service Partners...3-2 Troubleshooting ...3-3 Diagnostic Tools ...3-18 Replaceable Parts...4-1 Reference Information 5-1 Password Removal Policy...5-2 Hewlett-Packard...
... 2-40 Removing the CPU Module ...2-44 Removing the RJ11/1394 Connector Module 2-48 Removing the Motherboard ...2-50 Replacing Components on a Bottom Case 2-59 Repairing the BIOS IC...2-61 Removing Other Components...2-63 Troubleshooting and Diagnostics 3-1 Support Service Partners...3-2 Troubleshooting ...3-3 Diagnostic Tools ...3-18 Replaceable Parts...4-1 Reference Information 5-1 Password Removal Policy...5-2 Hewlett-Packard...
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... Antennas...2-60 Figure 2-37. Boot-Block Jumper...2-62 Figure 3-1. Accessories ...1-22 Table 1-8. POST Terminal-Error Beep Codes 3-20 Table 3-5. BIOS Setup Menus and Parameters 3-28 Table 4-1. Accessory Replaceable Parts 4-11 Table 4-3. Example of notebook 1-15 Table 1-4. Exploded View ...4-2 Figure 4-2. Product Comparisons...1-1 Table 1-2. Keyboard Status Lights...1-15 Table 1-5. Functional Structure Description 1-25 Table...
... Antennas...2-60 Figure 2-37. Boot-Block Jumper...2-62 Figure 3-1. Accessories ...1-22 Table 1-8. POST Terminal-Error Beep Codes 3-20 Table 3-5. BIOS Setup Menus and Parameters 3-28 Table 4-1. Accessory Replaceable Parts 4-11 Table 4-3. Example of notebook 1-15 Table 1-4. Exploded View ...4-2 Figure 4-2. Product Comparisons...1-1 Table 1-2. Keyboard Status Lights...1-15 Table 1-5. Functional Structure Description 1-25 Table...
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... Motherboard PCMCIA socket Mini PCI Antenna PCAs IR PCA Motherboard Motherboard Main processor (MMO) Primary system circuitry, system BIOS First source of disk-based startup code Second source of disk-based startup cod. Bootup Processor Memory Power Display ...backlight Hard disk controller Hard disk mechanism I/O controller, floppy connector Floppy drive mechanism Keyboard BIOS, keyboard controller Power switch, one-touch buttons Key switches Keyboard circuitry, keyboard controller, keyboard BIOS Touch pad sensor, Select buttons, controller (PS/2 output) Audio controller, audio decoder,...
... Motherboard PCMCIA socket Mini PCI Antenna PCAs IR PCA Motherboard Motherboard Main processor (MMO) Primary system circuitry, system BIOS First source of disk-based startup code Second source of disk-based startup cod. Bootup Processor Memory Power Display ...backlight Hard disk controller Hard disk mechanism I/O controller, floppy connector Floppy drive mechanism Keyboard BIOS, keyboard controller Power switch, one-touch buttons Key switches Keyboard circuitry, keyboard controller, keyboard BIOS Touch pad sensor, Select buttons, controller (PS/2 output) Audio controller, audio decoder,...
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... in the section entitled "Removing the Motherboard" on the motherboard. If you might have to contact an HP support center to it that can bend very easily. Let the notebook reboot, and then go to update the display data stored on page 2-50. This restores the old ...the floppy disk before removing the old motherboard, type A for the manual update option. NOTE: Reprogramming the BIOS IC A new BIOS IC contains only enough basic programming to enable the notebook to store the system data and display information in the floppy drive. 3. Afterwards, you successfully stored system...
... in the section entitled "Removing the Motherboard" on the motherboard. If you might have to contact an HP support center to it that can bend very easily. Let the notebook reboot, and then go to update the display data stored on page 2-50. This restores the old ...the floppy disk before removing the old motherboard, type A for the manual update option. NOTE: Reprogramming the BIOS IC A new BIOS IC contains only enough basic programming to enable the notebook to store the system data and display information in the floppy drive. 3. Afterwards, you successfully stored system...
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... available from it . Select Start > Programs (or All Programs) > Hewlett-Packard > Notebook > HP e-DiagTools > e-DiagTools for Windows, a BIOS floppy disk, or a Crisis Recovery floppy disk. Update the notebook's BIOS as follows: 1. Connect any PCMCIA cards from the HP Business Support Web site http://www.hp.com/go/bizsupport. If it is docked, and remove any cables or...
... available from it . Select Start > Programs (or All Programs) > Hewlett-Packard > Notebook > HP e-DiagTools > e-DiagTools for Windows, a BIOS floppy disk, or a Crisis Recovery floppy disk. Update the notebook's BIOS as follows: 1. Connect any PCMCIA cards from the HP Business Support Web site http://www.hp.com/go/bizsupport. If it is docked, and remove any cables or...
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... Removal and Replacement Service Manual Insert the BIOS floppy disk in the AC adapter. NOTE: If the notebook will not boot from the BIOS floppy disk. See the wiring diagram below. 3. Using a BIOS Floppy Disk If you could accidentally install the wrong BIOS. 1. Release Fn+B. The display goes blank... Plug in the floppy disk drive. 2. After the BIOS reprograms itself, check the BIOS version to boot from the BIOS floppy disk, try plugging the boot-block jumper into the notebook's parallel port. The program does not verify the notebook model, so you do the following to use the...
... Removal and Replacement Service Manual Insert the BIOS floppy disk in the AC adapter. NOTE: If the notebook will not boot from the BIOS floppy disk. See the wiring diagram below. 3. Using a BIOS Floppy Disk If you could accidentally install the wrong BIOS. 1. Release Fn+B. The display goes blank... Plug in the floppy disk drive. 2. After the BIOS reprograms itself, check the BIOS version to boot from the BIOS floppy disk, try plugging the boot-block jumper into the notebook's parallel port. The program does not verify the notebook model, so you do the following to use the...
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... (page 2-32) Motherboard (page 2-50) See page 2-32 Additional Steps Reassembly Notes: After replacing the CMOS battery, set the correct time and date using the BIOS Setup utility or Date/Time in the table below.
... (page 2-32) Motherboard (page 2-50) See page 2-32 Additional Steps Reassembly Notes: After replacing the CMOS battery, set the correct time and date using the BIOS Setup utility or Date/Time in the table below.
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3 Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identifying faulty components: • ASP support information • Troubleshooting information Checking for customer abuse (page 3-4) Troubleshooting the ...page 3-7) • Diagnostic tools e-Diagtools diagnostic program (page 3-18) Power-on self-test (page 3-20) Sycard PCCtest 450/460 PC card (page 3-26) Windows Management Instrumentation (page 3-27) BIOS Setup utility (page 3-27) Service Manual Troubleshooting and Diagnostics 3-1
3 Troubleshooting and Diagnostics This chapter includes troubleshooting and diagnostic information for testing the functionality of the notebook, and for identifying faulty components: • ASP support information • Troubleshooting information Checking for customer abuse (page 3-4) Troubleshooting the ...page 3-7) • Diagnostic tools e-Diagtools diagnostic program (page 3-18) Power-on self-test (page 3-20) Sycard PCCtest 450/460 PC card (page 3-26) Windows Management Instrumentation (page 3-27) BIOS Setup utility (page 3-27) Service Manual Troubleshooting and Diagnostics 3-1
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...problem. Other tools include the power-on page 3-7 shows how you can use these tools to isolate the cause of the notebook components using automatic and interactive tests, and is generally an ideal way to find possible causes. Determine how the problem differs ... on self-test, WMI/Toptools (if installed), the BIOS Setup utility, and the Sycard PCCtest. Keep in a known state. The e-Diagtools diagnostic program tests most of the notebook's problem. Troubleshooting the Problem Record pertinent information about the notebook: • Model and serial number • Operating system...
...problem. Other tools include the power-on page 3-7 shows how you can use these tools to isolate the cause of the notebook components using automatic and interactive tests, and is generally an ideal way to find possible causes. Determine how the problem differs ... on self-test, WMI/Toptools (if installed), the BIOS Setup utility, and the Sycard PCCtest. Keep in a known state. The e-Diagtools diagnostic program tests most of the notebook's problem. Troubleshooting the Problem Record pertinent information about the notebook: • Model and serial number • Operating system...
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BIOS Setup Configures Describes Configures Configures Configures Configures Configures Configures Configures Configures Configures Configures Configures Service Manual Troubleshooting and Diagnostics 3-7 Run the external 101-key test. ...
BIOS Setup Configures Describes Configures Configures Configures Configures Configures Configures Configures Configures Configures Configures Configures Service Manual Troubleshooting and Diagnostics 3-7 Run the external 101-key test. ...
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Unplug the AC adapter, remove the battery and any other SDRAM module and try again. Reinsert any PC cards, press the reset button to help determine likely causes of a problem using the above diagnostic tools, use touch pad while booting or resuming. AC ... the system function and what roles they play. Press and hold power button to turn on . If the power status light does not turn notebook on , reprogram the BIOS, and replace the top case, replace the motherboard. Remove all but one SDRAM module and try again. CPU module Switchboard PCA Motherboard Display...
Unplug the AC adapter, remove the battery and any other SDRAM module and try again. Reinsert any PC cards, press the reset button to help determine likely causes of a problem using the above diagnostic tools, use touch pad while booting or resuming. AC ... the system function and what roles they play. Press and hold power button to turn on . If the power status light does not turn notebook on , reprogram the BIOS, and replace the top case, replace the motherboard. Remove all but one SDRAM module and try again. CPU module Switchboard PCA Motherboard Display...
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..." Call Center: Suggestions Make sure battery is bootable. Make sure CD/DVD is bootable. Power Service Manual Troubleshooting and Diagnostics 3-9 Restart notebook. See page 5-2. Use BIOS Setup to check default boot order. Symptom Does not boot on battery, but boots on AC Does not boot from floppy drive Does ... drive Motherboard. Repair Center: Comments Make sure floppy drive is restricted to reinstall factory software onto hard drive, replace hard drive. If notebook boots from CD in BIOS Setup. Password removal is installed and connected correctly.
..." Call Center: Suggestions Make sure battery is bootable. Make sure CD/DVD is bootable. Power Service Manual Troubleshooting and Diagnostics 3-9 Restart notebook. See page 5-2. Use BIOS Setup to check default boot order. Symptom Does not boot on battery, but boots on AC Does not boot from floppy drive Does ... drive Motherboard. Repair Center: Comments Make sure floppy drive is restricted to reinstall factory software onto hard drive, replace hard drive. If notebook boots from CD in BIOS Setup. Password removal is installed and connected correctly.
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... mouse is enabled (mute button and software controls). Use only DDR-266 SDRAM modules. Check whether sound is connected, Use BIOS Setup to check settings. Test audio with e-Diagtools diagnostics. Service Manual Troubleshooting and Diagnostics 3-15 Avoid touching touch pad while ...is enabled in Device Manager. Use memory troubleshooter in Control Panel. Check for use with notebook. In Mouse Properties, select Synaptics PS/2 TouchPad driver. (Driver is installed from \hp\drivers\TouchPad.) Top case Motherboard Top case Motherboard Top case Motherboard Make sure C drive...
... mouse is enabled (mute button and software controls). Use only DDR-266 SDRAM modules. Check whether sound is connected, Use BIOS Setup to check settings. Test audio with e-Diagtools diagnostics. Service Manual Troubleshooting and Diagnostics 3-15 Avoid touching touch pad while ...is enabled in Device Manager. Use memory troubleshooter in Control Panel. Check for use with notebook. In Mouse Properties, select Synaptics PS/2 TouchPad driver. (Driver is installed from \hp\drivers\TouchPad.) Top case Motherboard Top case Motherboard Top case Motherboard Make sure C drive...
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...needed. Symptom Miscellaneous Clock loses time Notebook gets abnormally hot Notebook pauses or runs sluggishly Notebook still on but stops responding Accessories Port replicator problems Call Center: Suggestions Repair Center: Likely Causes Plug in BIOS Setup. Restart notebook. Port replicator Motherboard Repair Center: ...seconds to conserve power, it . Check settings in AC adapter for overheating-see previous symptom. If notebook slows after period of notebook) while notebook appears to see page 1-17). Make sure air vents are not blocked. CMOS battery Motherboard Heat sink...
...needed. Symptom Miscellaneous Clock loses time Notebook gets abnormally hot Notebook pauses or runs sluggishly Notebook still on but stops responding Accessories Port replicator problems Call Center: Suggestions Repair Center: Likely Causes Plug in BIOS Setup. Restart notebook. Port replicator Motherboard Repair Center: ...seconds to conserve power, it . Check settings in AC adapter for overheating-see previous symptom. If notebook slows after period of notebook) while notebook appears to see page 1-17). Make sure air vents are not blocked. CMOS battery Motherboard Heat sink...
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... e-Diagtools You can use for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below) • Power-on self-test (page 3-20) • Sycard PCCtest 450 PC card (page 3-26) • Windows Management Instrumentation (page 3-27) • BIOS Setup utility (page 3-27) e-Diagtools Diagnostic Program The...for Windows. The tests are non-destructive, and are designed to the Support Ticket. 10. Run the basic test. When the HP logo appears, press F10 to run the advanced tests. Press F2 to start the basic hardware test. The tests are intended to...
... e-Diagtools You can use for troubleshooting and repairing the notebook: • Notebook e-Diagtools diagnostic program (below) • Power-on self-test (page 3-20) • Sycard PCCtest 450 PC card (page 3-26) • Windows Management Instrumentation (page 3-27) • BIOS Setup utility (page 3-27) e-Diagtools Diagnostic Program The...for Windows. The tests are non-destructive, and are designed to the Support Ticket. 10. Run the basic test. When the HP logo appears, press F10 to run the advanced tests. Press F2 to start the basic hardware test. The tests are intended to...
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... a failure in which the terminal error occurred. Press the reset button to return the notebook to start the notebook. Press the power button to a known state. 4. When the notebook boots, its system BIOS runs a series of one or more POST tests as described below. if an error ... information only. Note that not all accessories, including SDRAM modules, port replicator, PC cards, printer, external monitor, pointing device, and keyboard. 2. The beep code indicates the POST routine in the notebook-some messages are for option ROMs Verify Real Mode Disable Non-Maskable Interrupt (NMI...
... a failure in which the terminal error occurred. Press the reset button to return the notebook to start the notebook. Press the power button to a known state. 4. When the notebook boots, its system BIOS runs a series of one or more POST tests as described below. if an error ... information only. Note that not all accessories, including SDRAM modules, port replicator, PC cards, printer, external monitor, pointing device, and keyboard. 2. The beep code indicates the POST routine in the notebook-some messages are for option ROMs Verify Real Mode Disable Non-Maskable Interrupt (NMI...
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... KB base RAM RAM failure on address line xxxx RAM failure on data bits xxxx of low byte of memory bus Enable cache before system BIOS shadow RAM failure on motherboard) Set ES segment register to 4 GB Auto size DRAM; Beep Codes 1-2-1-2 1-2-1-3 1-2-1-4 1-2-2-1 1-2-2-3 1-2-2-4 1-2-3-1 1-2-3-3 1-2-4-1 1-3-1-1 1-3-1-3 1-3-2-1 1-3-3-1 1-3-3-2 1-3-3-3 1-3-4-1 1-3-4-3 1-3-4-4 1-4-1-1 1-4-1-3 1-4-1-4 1-4-2-3 ... control word during warm boot Initialize PCI Bus Mastering devices Initialize keyboard controller BIOS ROM checksum Initialize cache before memory Auto size 8254 timer initialization 8237 DMA ...
... KB base RAM RAM failure on address line xxxx RAM failure on data bits xxxx of low byte of memory bus Enable cache before system BIOS shadow RAM failure on motherboard) Set ES segment register to 4 GB Auto size DRAM; Beep Codes 1-2-1-2 1-2-1-3 1-2-1-4 1-2-2-1 1-2-2-3 1-2-2-4 1-2-3-1 1-2-3-3 1-2-4-1 1-3-1-1 1-3-1-3 1-3-2-1 1-3-3-1 1-3-3-2 1-3-3-3 1-3-4-1 1-3-4-3 1-3-4-4 1-4-1-1 1-4-1-3 1-4-1-4 1-4-2-3 ... control word during warm boot Initialize PCI Bus Mastering devices Initialize keyboard controller BIOS ROM checksum Initialize cache before memory Auto size 8254 timer initialization 8237 DMA ...
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... I/O ports and IRQs Late POST device initialization Detect and install external RS232 ports Configure non-MCD IDE controllers Detect and install external parallel ports Initialize PC-compatible PnP ISA devices Re-initialize onboard I/O ports Configure Motherboard Configurable Devices (optional) Initialize...
... I/O ports and IRQs Late POST device initialization Detect and install external RS232 ports Configure non-MCD IDE controllers Detect and install external parallel ports Initialize PC-compatible PnP ISA devices Re-initialize onboard I/O ports Configure Motherboard Configurable Devices (optional) Initialize...
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...3-3-3-1 3-3-3-3 3-3-4-1 3-3-4-3 3-4-1-1 3-4-1-2 3-4-1-3 3-4-2-2 3-4-2-3 3-4-2-4 3-4-3-2 3-4-3-3 3-4-3-4 3-4-4-1 3-4-4-2 3-4-4-3 Service Manual POST Description Enable Non-Maskable Interrupts (NMIs) Initialize Extended BIOS Data Area Test and initialize PS/2 mouse Initialize floppy controller Determine number of ATA drives (optional) Initialize hard-disk controllers Initialize local-bus hard-disk ... OS Terminate QuietBoot (optional) Check password (optional) Initialize ACPI BIOS Prepare Boot Initialize SMBIOS Initialize PnP Option ROMs Clear parity checkers Display MultiBoot menu Clear ...
...3-3-3-1 3-3-3-3 3-3-4-1 3-3-4-3 3-4-1-1 3-4-1-2 3-4-1-3 3-4-2-2 3-4-2-3 3-4-2-4 3-4-3-2 3-4-3-3 3-4-3-4 3-4-4-1 3-4-4-2 3-4-4-3 Service Manual POST Description Enable Non-Maskable Interrupts (NMIs) Initialize Extended BIOS Data Area Test and initialize PS/2 mouse Initialize floppy controller Determine number of ATA drives (optional) Initialize hard-disk controllers Initialize local-bus hard-disk ... OS Terminate QuietBoot (optional) Check password (optional) Initialize ACPI BIOS Prepare Boot Initialize SMBIOS Initialize PnP Option ROMs Clear parity checkers Display MultiBoot menu Clear ...
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... display message Unknown interrupt Initialize the chipset Initialize the bridge Initialize the CPU Initialize system timer Initialize system I/O Check force recovery boot Checksum BIOS ROM Go to BIOS Set Huge Segment Initialize Multi Processor Initialize OEM special code Initialize PIC and DMA Initialize Memory type Initialize Memory size Shadow Boot Block System...
... display message Unknown interrupt Initialize the chipset Initialize the bridge Initialize the CPU Initialize system timer Initialize system I/O Check force recovery boot Checksum BIOS ROM Go to BIOS Set Huge Segment Initialize Multi Processor Initialize OEM special code Initialize PIC and DMA Initialize Memory type Initialize Memory size Shadow Boot Block System...