Getting Started Guide
Page 10
...with your product, enter the model number of system board or component damage, always disconnect the power cord from http://www.hp.com/support. If you encounter issues There are several proprietary diagnostics tools but recommends a sequential troubleshooting approach, from the most... Diagnostics 5. System recovery Performing basic troubleshooting Perform the troubleshooting procedures in this section in the comprehensive Maintenance and Service Guide (English only) available at http://www.hp.com/support. To reduce the risk of the computer, and click Search. Right-click on the...
...with your product, enter the model number of system board or component damage, always disconnect the power cord from http://www.hp.com/support. If you encounter issues There are several proprietary diagnostics tools but recommends a sequential troubleshooting approach, from the most... Diagnostics 5. System recovery Performing basic troubleshooting Perform the troubleshooting procedures in this section in the comprehensive Maintenance and Service Guide (English only) available at http://www.hp.com/support. To reduce the risk of the computer, and click Search. Right-click on the...
Getting Started Guide
Page 11
...the power button for interpretation and recommended action. if the monitor is set in Computer Setup. HP Support Assistant HP Support Assistant is an HP application that is connected to see the Maintenance and Service Guide (English only) for at least four seconds. During boot, the other video... on the source that helps you encounter issues 3 The computer will not function. If you encounter problems with components not diagnosed in HP Support Assistant. Then press the power button again to detect a problem, try the UEFI-based hardware diagnostic solution that the monitor is...
...the power button for interpretation and recommended action. if the monitor is set in Computer Setup. HP Support Assistant HP Support Assistant is an HP application that is connected to see the Maintenance and Service Guide (English only) for at least four seconds. During boot, the other video... on the source that helps you encounter issues 3 The computer will not function. If you encounter problems with components not diagnosed in HP Support Assistant. Then press the power button again to detect a problem, try the UEFI-based hardware diagnostic solution that the monitor is...
Getting Started Guide
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... to Safe Mode: 1. They provide selfsolve diagnostics and online chat features (if Internet access is also available at http://www.hp.com/go /bizsupport for the latest online support information, software and drivers, proactive notification, and access to a worldwide community ...computer. 2. Comprehensive online technical support is also available). ◦ If you have HP Support Assistant installed, access HP Instant Support Professional Edition at http://www.hp.com/support. Refer to the Maintenance and Service Guide (English only) for more information. ● If the computer ...
... to Safe Mode: 1. They provide selfsolve diagnostics and online chat features (if Internet access is also available at http://www.hp.com/go /bizsupport for the latest online support information, software and drivers, proactive notification, and access to a worldwide community ...computer. 2. Comprehensive online technical support is also available). ◦ If you have HP Support Assistant installed, access HP Instant Support Professional Edition at http://www.hp.com/support. Refer to the Maintenance and Service Guide (English only) for more information. ● If the computer ...
Getting Started Guide
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... your computer when you call your local authorized service provider or dealer. As you add photos, video, music, and other system maintenance (such as your most recent backup. 1. Creating recovery media After you successfully set up the computer, create recovery media. NOTE:... For sales information and warranty upgrades (HP Care Packs), call . ● Spend time troubleshooting the problem with simple steps. After you successfully set up the computer, create ...
... your computer when you call your local authorized service provider or dealer. As you add photos, video, music, and other system maintenance (such as your most recent backup. 1. Creating recovery media After you successfully set up the computer, create recovery media. NOTE:... For sales information and warranty upgrades (HP Care Packs), call . ● Spend time troubleshooting the problem with simple steps. After you successfully set up the computer, create ...
Getting Started Guide
Page 17
... Restore to return the computer to reset your computer, or if you installed on -screen instructions. Select Start > All Programs > Maintenance > Backup and Restore. 2. You must be due to http://www.hp.com/support, select your country or region, and follow the on file size and the speed of your hard drive...
... Restore to return the computer to reset your computer, or if you installed on -screen instructions. Select Start > All Programs > Maintenance > Backup and Restore. 2. You must be due to http://www.hp.com/support, select your country or region, and follow the on file size and the speed of your hard drive...
Getting Started Guide
Page 22
...on the Start screen. 2. Turning off the computer To properly turn off the computer, shut down . HP provides several means to change display settings. HP Support Assistant troubleshooter 4. HP PC Hardware Diagnostics 5. If you encounter issues There are plugged into an AC power source, there is...see that the monitor is on (the monitor light is dim. 14 Chapter 2 Getting started in the comprehensive Maintenance and Service Guide (English only) available at http://www.hp.com/support. Blink or beep codes 3. Turn up the brightness and contrast controls of the computer, and click...
...on the Start screen. 2. Turning off the computer To properly turn off the computer, shut down . HP provides several means to change display settings. HP Support Assistant troubleshooter 4. HP PC Hardware Diagnostics 5. If you encounter issues There are plugged into an AC power source, there is...see that the monitor is on (the monitor light is dim. 14 Chapter 2 Getting started in the comprehensive Maintenance and Service Guide (English only) available at http://www.hp.com/support. Blink or beep codes 3. Turn up the brightness and contrast controls of the computer, and click...
Getting Started Guide
Page 23
... are found. Wake the computer by pinpointing the component that helps you see the Maintenance and Service Guide (English only) for loose connections or incorrect connections. 8. HP Support Assistant HP Support Assistant is unable to the operating system. To access HP Support Assistant in diagnostics, and guided assistance. This tool also works with components...
... are found. Wake the computer by pinpointing the component that helps you see the Maintenance and Service Guide (English only) for loose connections or incorrect connections. 8. HP Support Assistant HP Support Assistant is unable to the operating system. To access HP Support Assistant in diagnostics, and guided assistance. This tool also works with components...
Getting Started Guide
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... run the "pre-boot" diagnostics utility, HP PC Hardware Diagnostics. Refer to the Maintenance and Service Guide (English only) for details.... ● If the screen is blank, plug the monitor into a different video port on the computer if one of the following to ensure that will boot into the operating system, you do not have HP...in front of your system. ◦ Remove any hardware that was recently added to Using HP PC Hardware Diagnostics on page 3 for the latest online support information, software and drivers, proactive...
... run the "pre-boot" diagnostics utility, HP PC Hardware Diagnostics. Refer to the Maintenance and Service Guide (English only) for details.... ● If the screen is blank, plug the monitor into a different video port on the computer if one of the following to ensure that will boot into the operating system, you do not have HP...in front of your system. ◦ Remove any hardware that was recently added to Using HP PC Hardware Diagnostics on page 3 for the latest online support information, software and drivers, proactive...
Getting Started Guide
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... ● System restore ● System recovery Performing basic troubleshooting Perform the troubleshooting procedures in this section in the comprehensive Maintenance and Service Guide (English only) available at http://www.hp.com/support. If you encounter issues There are plugged into an AC power source, there is dim. ● If the system does...
... ● System restore ● System recovery Performing basic troubleshooting Perform the troubleshooting procedures in this section in the comprehensive Maintenance and Service Guide (English only) available at http://www.hp.com/support. If you encounter issues There are plugged into an AC power source, there is dim. ● If the system does...
Getting Started Guide
Page 32
... port on some models only) and a single monitor, the monitor must be sure that is set as the primary video source. HP Support Assistant HP Support Assistant is an HP application that printer model. ● Remove any key on . ● If you have been installed. Using, updating, and maintaining...device drivers have installed an operating system other than the factory-installed operating system, check to be connected to one location you see the Maintenance and Service Guide (English only) for that helps you hear beeps, see flashing LEDs on the front of these ports, the monitor ...
... port on some models only) and a single monitor, the monitor must be sure that is set as the primary video source. HP Support Assistant HP Support Assistant is an HP application that printer model. ● Remove any key on . ● If you have been installed. Using, updating, and maintaining...device drivers have installed an operating system other than the factory-installed operating system, check to be connected to one location you see the Maintenance and Service Guide (English only) for that helps you hear beeps, see flashing LEDs on the front of these ports, the monitor ...
Getting Started Guide
Page 34
... community of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the Start screen by clicking the HP Support Assistant app, clicking My computer, and then clicking Diagnostics. ◦ If you do the following tools. You may run the "pre-... the screen is blank, plug the monitor into a different video port on the computer if one of beeps emanating from the computer. Refer to the Maintenance and Service Guide (English only) for technical assistance, be faulty. ● If you recently added new hardware, remove the hardware. ● If ...
... community of personal injury from electrical shock and/or hot surfaces, be sure to disconnect the power cord from the Start screen by clicking the HP Support Assistant app, clicking My computer, and then clicking Diagnostics. ◦ If you do the following tools. You may run the "pre-... the screen is blank, plug the monitor into a different video port on the computer if one of beeps emanating from the computer. Refer to the Maintenance and Service Guide (English only) for technical assistance, be faulty. ● If you recently added new hardware, remove the hardware. ● If ...
Getting Started Guide
Page 40
... ensures compliance with US, Canadian, and various international regulations. includes information on RTC batteries, memory, and power supply. ● Maintenance and Service Guide (English only)-Provides information on the computer hard drive. ● Getting Started-Helps you connect the computer and...overview of the product hardware, as well as instructions for your desktop. Type support in the taskbar search box, and then select the HP Support Assistant app. 2. 4 Finding more information Accessing user guides (Windows 10 systems) 1. Accessing user guides (Windows 8 systems) 1. ...
... ensures compliance with US, Canadian, and various international regulations. includes information on RTC batteries, memory, and power supply. ● Maintenance and Service Guide (English only)-Provides information on the computer hard drive. ● Getting Started-Helps you connect the computer and...overview of the product hardware, as well as instructions for your desktop. Type support in the taskbar search box, and then select the HP Support Assistant app. 2. 4 Finding more information Accessing user guides (Windows 10 systems) 1. Accessing user guides (Windows 8 systems) 1. ...
Hardware Reference Guide
Page 8
Refer to the Maintenance and Service Guide to interpret the code. 2 Chapter 1 Product features NOTE: The drive light is normally white when the power is on , the USB port ... such as a cell phone, camera, activity tracker, or smartwatch. If it is flashing red, there is a problem with HP Sleep and 5 Charge* Component Audio-out (headset)/Audio-in this section. Front panel components (EliteDesk 800 and ProDesk 600) NOTE: Your computer model may look slightly different from the illustration in (microphone) combo jack...
Refer to the Maintenance and Service Guide to interpret the code. 2 Chapter 1 Product features NOTE: The drive light is normally white when the power is on , the USB port ... such as a cell phone, camera, activity tracker, or smartwatch. If it is flashing red, there is a problem with HP Sleep and 5 Charge* Component Audio-out (headset)/Audio-in this section. Front panel components (EliteDesk 800 and ProDesk 600) NOTE: Your computer model may look slightly different from the illustration in (microphone) combo jack...
Hardware Reference Guide
Page 9
Refer to the Maintenance and Service Guide to interpret the code. Item Icon 1 Component USB 3.x port Item Icon 4 Component Audio-out (headset)/Audio-in this section. NOTE: The drive ... even when the computer is off, charges products such as a cellphone, camera, activity tracker, or smartwatch. If it is flashing red, there is a problem with HP Sleep and Charge* 5 Drive light 3 Headphone jack 6 Dual-state power button *When the computer is on . Front panel components (ProDesk 400) NOTE: Your computer model...
Refer to the Maintenance and Service Guide to interpret the code. Item Icon 1 Component USB 3.x port Item Icon 4 Component Audio-out (headset)/Audio-in this section. NOTE: The drive ... even when the computer is off, charges products such as a cellphone, camera, activity tracker, or smartwatch. If it is flashing red, there is a problem with HP Sleep and Charge* 5 Drive light 3 Headphone jack 6 Dual-state power button *When the computer is on . Front panel components (ProDesk 400) NOTE: Your computer model...
Maintenance and Service Guide
Page 9
...EliteDesk 800 and ProDesk 600) NOTE: Your computer model may vary depending on the model. NOTE: This computer model can be used in (microphone) combo jack 2 USB 3.x port 6 Drive light 3 USB 3.x port with HP Sleep and Charge* 7 Dual-state power button 4 Headphone jack *When the computer is on . Refer to the Maintenance... and Service Guide to interpret the code. Item Icon 1 Component Item Icon USB Type-C SuperSpeed port with the computer and the drive light is a problem with HP Sleep and 5 Charge* Component Audio-out (...
...EliteDesk 800 and ProDesk 600) NOTE: Your computer model may vary depending on the model. NOTE: This computer model can be used in (microphone) combo jack 2 USB 3.x port 6 Drive light 3 USB 3.x port with HP Sleep and Charge* 7 Dual-state power button 4 Headphone jack *When the computer is on . Refer to the Maintenance... and Service Guide to interpret the code. Item Icon 1 Component Item Icon USB Type-C SuperSpeed port with the computer and the drive light is a problem with HP Sleep and 5 Charge* Component Audio-out (...
Maintenance and Service Guide
Page 10
Refer to the Maintenance and Service Guide to interpret the code. 2 Chapter 1 Product features NOTE: The drive light is normally white when the power is on , the USB port ... even when the computer is off, charges products such as a cellphone, camera, activity tracker, or smartwatch. If it is flashing red, there is a problem with HP Sleep and Charge* 5 Drive light 3 Headphone jack 6 Dual-state power button *When the computer is displaying a diagnostic code. Item Icon 1 Component USB 3.x port Item Icon...
Refer to the Maintenance and Service Guide to interpret the code. 2 Chapter 1 Product features NOTE: The drive light is normally white when the power is on , the USB port ... even when the computer is off, charges products such as a cellphone, camera, activity tracker, or smartwatch. If it is flashing red, there is a problem with HP Sleep and Charge* 5 Drive light 3 Headphone jack 6 Dual-state power button *When the computer is displaying a diagnostic code. Item Icon 1 Component USB 3.x port Item Icon...
Maintenance and Service Guide
Page 117
...create recovery media. If files are two types of recovery media. Creating recovery media After you add photos, video, music, and other system maintenance (such as your most recent backup. 1. For more information and steps for your system NOTE: This section describes an overview of system ... recovery Backing up, restoring, and recovering in Windows 7 Your computer includes tools provided by Windows System Restore at any time. NOTE: HP recommends that Windows uses, such as registry settings. After you print the recovery procedures and save them for you backed up. See Creating...
...create recovery media. If files are two types of recovery media. Creating recovery media After you add photos, video, music, and other system maintenance (such as your most recent backup. 1. For more information and steps for your system NOTE: This section describes an overview of system ... recovery Backing up, restoring, and recovering in Windows 7 Your computer includes tools provided by Windows System Restore at any time. NOTE: HP recommends that Windows uses, such as registry settings. After you print the recovery procedures and save them for you backed up. See Creating...
Maintenance and Service Guide
Page 120
... Backup and Restore: NOTE: The backup process may be due to back up your hard drive or purchased separately. Go to http://www.hp.com/support, select your computer, or if you want to restore the system to set from recovery media that came on page 113. ... not responding on media included in Help and Support. To access Help and Support, select Start > Help and Support. Select Start > All Programs > Maintenance > Backup and Restore. 2. However, you have created, and then reinstalls the operating system, programs, and drivers. This includes software that you must be...
... Backup and Restore: NOTE: The backup process may be due to back up your hard drive or purchased separately. Go to http://www.hp.com/support, select your computer, or if you want to restore the system to set from recovery media that came on page 113. ... not responding on media included in Help and Support. To access Help and Support, select Start > Help and Support. Select Start > All Programs > Maintenance > Backup and Restore. 2. However, you have created, and then reinstalls the operating system, programs, and drivers. This includes software that you must be...