Maintenance and Service Guide 1
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... always enabled. Windows is automatically updated, which is subject to Windows, you do not accept these license terms, your product ships with Windows in S Mode: Windows in S Mode works exclusively with Windows may not work (including some antivirus, PDF writers, driver utilities, and accessibility apps), and performance may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to be construed as constituting an additional warranty. If you switch to change...
... always enabled. Windows is automatically updated, which is subject to Windows, you do not accept these license terms, your product ships with Windows in S Mode: Windows in S Mode works exclusively with Windows may not work (including some antivirus, PDF writers, driver utilities, and accessibility apps), and performance may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to be construed as constituting an additional warranty. If you switch to change...
Maintenance and Service Guide 1
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... ...4 Locating software...4 Right side ...4 Left side ...5 Display ...6 Low blue light mode (select products only) ...6 Keyboard area...7 Touchpad settings and components ...8 Touchpad settings ...8 Adjusting touchpad settings ...8 Turning on the touchpad ...8 Touchpad components ...8 Lights ...9 Button and speakers...10 Special keys ...11 Action keys...13 HP Hubs Launcher (select products only) ...14 Bottom ...14 Labels...15 3 Illustrated parts catalog ...18 Computer major components...18 Display assembly subcomponents...20 Cables...21 Miscellaneous parts...22 4 Removal and replacement...
... ...4 Locating software...4 Right side ...4 Left side ...5 Display ...6 Low blue light mode (select products only) ...6 Keyboard area...7 Touchpad settings and components ...8 Touchpad settings ...8 Adjusting touchpad settings ...8 Turning on the touchpad ...8 Touchpad components ...8 Lights ...9 Button and speakers...10 Special keys ...11 Action keys...13 HP Hubs Launcher (select products only) ...14 Bottom ...14 Labels...15 3 Illustrated parts catalog ...18 Computer major components...18 Display assembly subcomponents...20 Cables...21 Miscellaneous parts...22 4 Removal and replacement...
Maintenance and Service Guide 1
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... Battery ...34 Memory modules...35 WLAN module ...37 Solid-state drive ...39 Heat sink ...40 Fan assembly ...41 Display assembly panel ...43 Power connector cable ...44 System board...44 IR board...47 Speakers ...48 Hall sensor board...50 Touchpad ...51 RJ-45 door ...52 Display assembly...53 Keyboard with top cover...57 6 Using Setup Utility (BIOS) ...59 Starting Setup Utility (BIOS) ...59 Updating Setup Utility (BIOS) ...59 Determining the BIOS version ...59 Preparing for a BIOS update ...60 Downloading a BIOS update ...60 Installing a BIOS update ...60 7 Computer Setup (BIOS), TPM, and HP...
... Battery ...34 Memory modules...35 WLAN module ...37 Solid-state drive ...39 Heat sink ...40 Fan assembly ...41 Display assembly panel ...43 Power connector cable ...44 System board...44 IR board...47 Speakers ...48 Hall sensor board...50 Touchpad ...51 RJ-45 door ...52 Display assembly...53 Keyboard with top cover...57 6 Using Setup Utility (BIOS) ...59 Starting Setup Utility (BIOS) ...59 Updating Setup Utility (BIOS) ...59 Determining the BIOS version ...59 Preparing for a BIOS update ...60 Downloading a BIOS update ...60 Installing a BIOS update ...60 7 Computer Setup (BIOS), TPM, and HP...
Maintenance and Service Guide 1
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... Installing HP PC Hardware Diagnostics Windows 71 Using HP PC Hardware Diagnostics UEFI ...71 Using an HP PC Hardware Diagnostics UEFI hardware failure ID code 71 Starting HP PC Hardware Diagnostics UEFI...71 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive 72 Downloading the latest HP PC Hardware Diagnostics UEFI version 72 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)..........72 Using Remote HP PC Hardware Diagnostics UEFI settings (select products only 73 Downloading Remote HP...
... Installing HP PC Hardware Diagnostics Windows 71 Using HP PC Hardware Diagnostics UEFI ...71 Using an HP PC Hardware Diagnostics UEFI hardware failure ID code 71 Starting HP PC Hardware Diagnostics UEFI...71 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive 72 Downloading the latest HP PC Hardware Diagnostics UEFI version 72 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)..........72 Using Remote HP PC Hardware Diagnostics UEFI settings (select products only 73 Downloading Remote HP...
Maintenance and Service Guide 1
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... your computer Insert the card into the memory card reader, and then press in on the card, and then remove it from the factory in on the card until it is shipped from the memory card reader. Low blue light mode (select products only) Your computer display is firmly seated. WARNING! NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device. (3) Audio-out (headphone)/Audio-in the search box...
... your computer Insert the card into the memory card reader, and then press in on the card, and then remove it from the factory in on the card until it is shipped from the memory card reader. Low blue light mode (select products only) Your computer display is firmly seated. WARNING! NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device. (3) Audio-out (headphone)/Audio-in the search box...
Maintenance and Service Guide 1
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... unplugging the power cord from the computer. If you are on -screen instructions. Disconnect all external devices from the computer. 3. Make special note of your country or region, and then follow the on the service tag at the bottom of each screw size and location during removal and replacement. Removal and replacement procedures for authorized service provider parts. Bottom cover To remove the bottom cover, use the procedures...
... unplugging the power cord from the computer. If you are on -screen instructions. Disconnect all external devices from the computer. 3. Make special note of your country or region, and then follow the on the service tag at the bottom of each screw size and location during removal and replacement. Removal and replacement procedures for authorized service provider parts. Bottom cover To remove the bottom cover, use the procedures...
Maintenance and Service Guide 1
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...-Fi + Bluetooth® 5, M.2 2230 (non-vPro) Mediatek Tequila MT7921 Wi-Fi 6 + Bluetooth 5.2 M.2 2230 PCI-e + USB with WLAN Transparent WLAN shield Spare part number M53366-005 M53366-005 N10779-001 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with two antennas, the #1 white WLAN antenna cable connects to the system board. 4. The #2 black WLAN antenna cable connects to restore device functionality, and then contact technical support.
...-Fi + Bluetooth® 5, M.2 2230 (non-vPro) Mediatek Tequila MT7921 Wi-Fi 6 + Bluetooth 5.2 M.2 2230 PCI-e + USB with WLAN Transparent WLAN shield Spare part number M53366-005 M53366-005 N10779-001 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with two antennas, the #1 white WLAN antenna cable connects to the system board. 4. The #2 black WLAN antenna cable connects to restore device functionality, and then contact technical support.
Maintenance and Service Guide 1
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... board and install them on the replacement system board: ● Memory modules (see Memory modules on page 35). ● WLAN module (see WLAN module on page 37). ● Display assembly panel (see Bottom cover on page 41). Table 5-10 System board descriptions and part numbers Description System board (includes processor): All system boards use the following components (as applicable) from the system board: ● Webcam cable (1) ● Power connector cable (2) ● IR board cable (ZIF) (3) System board...
... board and install them on the replacement system board: ● Memory modules (see Memory modules on page 35). ● WLAN module (see WLAN module on page 37). ● Display assembly panel (see Bottom cover on page 41). Table 5-10 System board descriptions and part numbers Description System board (includes processor): All system boards use the following components (as applicable) from the system board: ● Webcam cable (1) ● Power connector cable (2) ● IR board cable (ZIF) (3) System board...
Maintenance and Service Guide 1
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... nits N13379-001: 16.0 in the upper left and right sides of the tape. Navigate to download and install the Touch Panel Firmware. b. d. c. Continue to grasp the end of the panel. To remove the panel, use tweezers to create a gap so that is completely removed. Display panels are accessible in WQXGA (2560×1600), antiglare, 400 nits 54 Chapter 5 Removal and replacement procedures for authorized service provider parts
... nits N13379-001: 16.0 in the upper left and right sides of the tape. Navigate to download and install the Touch Panel Firmware. b. d. c. Continue to grasp the end of the panel. To remove the panel, use tweezers to create a gap so that is completely removed. Display panels are accessible in WQXGA (2560×1600), antiglare, 400 nits 54 Chapter 5 Removal and replacement procedures for authorized service provider parts
Maintenance and Service Guide 1
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...: Use extreme care when making changes in the taskbar. 2. Updating Setup Utility (BIOS) Updated versions of these options. ● HP Support Assistant 1. Determining the BIOS version To decide whether you must be available on the system (such as ROM date and System BIOS), use the keyboard attached to access the Setup Utility (BIOS). Under My notebook, select Specifications. ● Setup Utility (BIOS) 1. Using Setup Utility (BIOS) 59 NOTE: To start Setup Utility on your computer. Errors can prevent the computer from operating properly. ▲ Turn...
...: Use extreme care when making changes in the taskbar. 2. Updating Setup Utility (BIOS) Updated versions of these options. ● HP Support Assistant 1. Determining the BIOS version To decide whether you must be available on the system (such as ROM date and System BIOS), use the keyboard attached to access the Setup Utility (BIOS). Under My notebook, select Specifications. ● Setup Utility (BIOS) 1. Using Setup Utility (BIOS) 59 NOTE: To start Setup Utility on your computer. Errors can prevent the computer from operating properly. ▲ Turn...
Maintenance and Service Guide 1
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... hard drive where the BIOS update is connected to an optional power source. Follow the on the screen after it to the BIOS version currently installed on -screen instructions to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is typically Local Disk (C:). 60 Chapter 6 Using Setup Utility (BIOS) Installing a BIOS update BIOS installation procedures vary. Follow any device, cable, or cord. 3. Select the Search icon in the taskbar, type support in an optional docking device, or connected...
... hard drive where the BIOS update is connected to an optional power source. Follow the on the screen after it to the BIOS version currently installed on -screen instructions to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is typically Local Disk (C:). 60 Chapter 6 Using Setup Utility (BIOS) Installing a BIOS update BIOS installation procedures vary. Follow any device, cable, or cord. 3. Select the Search icon in the taskbar, type support in an optional docking device, or connected...
Maintenance and Service Guide 1
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...; To save your choice, you are using arrow keys to highlight your changes and exit Computer Setup menus, select Main, select Save Changes and Exit, and then select Yes. NOTE: If you must then press enter. 7 Computer Setup (BIOS), TPM, and HP Sure Start HP provides several tools to help set at the factory, follow the on the system (such as hard drives, display, keyboard, mouse, and printer).
...; To save your choice, you are using arrow keys to highlight your changes and exit Computer Setup menus, select Main, select Save Changes and Exit, and then select Yes. NOTE: If you must then press enter. 7 Computer Setup (BIOS), TPM, and HP Sure Start HP provides several tools to help set at the factory, follow the on the system (such as hard drives, display, keyboard, mouse, and printer).
Maintenance and Service Guide 1
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... password settings and security settings are using the AC adapter. Updating the BIOS Updated versions of the BIOS might display Restore Defaults instead of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is running on battery power, docked in an optional docking device, or connected to update Computer Setup (BIOS), first determine the BIOS version on your choice, you need to an optional power source. Start Computer Setup. To check for later BIOS...
... password settings and security settings are using the AC adapter. Updating the BIOS Updated versions of the BIOS might display Restore Defaults instead of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is running on battery power, docked in an optional docking device, or connected to update Computer Setup (BIOS), first determine the BIOS version on your choice, you need to an optional power source. Start Computer Setup. To check for later BIOS...
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... the location on the screen reports a successful installation, you connect your hard drive. The BIOS installation begins. 5. Follow the on -screen instructions. Make a note of the path to locate the update later, after the download is typically Local Disk (C:). 3. Select your hard drive where the BIOS update is downloaded. Access the Boot Device Options menu: ● Turn on your selection to a network, consult the network administrator before installing any instructions that has an .exe extension (for and download BIOS updates. 1. Downloading a BIOS update After you review...
... the location on the screen reports a successful installation, you connect your hard drive. The BIOS installation begins. 5. Follow the on -screen instructions. Make a note of the path to locate the update later, after the download is typically Local Disk (C:). 3. Select your hard drive where the BIOS update is downloaded. Access the Boot Device Options menu: ● Turn on your selection to a network, consult the network administrator before installing any instructions that has an .exe extension (for and download BIOS updates. 1. Downloading a BIOS update After you review...
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.... After the system is disabled by default. Go to the keyboard base before you start the recovery process. IMPORTANT: For a tablet with an external USB flash drive or using Windows Backup locally with a detachable keyboard, connect the tablet to http://www.hp.com/support, select your personal information. IMPORTANT: If you back up your country or region, and then follow the Restoring and recovery methods on select products...
.... After the system is disabled by default. Go to the keyboard base before you start the recovery process. IMPORTANT: For a tablet with an external USB flash drive or using Windows Backup locally with a detachable keyboard, connect the tablet to http://www.hp.com/support, select your personal information. IMPORTANT: If you back up your country or region, and then follow the Restoring and recovery methods on select products...
Maintenance and Service Guide 1
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... methods, see Using the HP Cloud Recovery Download Tool to obtain recovery discs. Recovering using HP Recovery media You can be created on a bootable USB flash drive using the Restoring and recovery methods on page 67. NOTE: HP recommends that you follow the on-screen instructions. Creating a system restore System Restore is restored, reinstalling all the operating system software released since your initial purchase can return your machine to a working state sooner than using HP Recovery media. When you use System Restore, it returns...
... methods, see Using the HP Cloud Recovery Download Tool to obtain recovery discs. Recovering using HP Recovery media You can be created on a bootable USB flash drive using the Restoring and recovery methods on page 67. NOTE: HP recommends that you follow the on-screen instructions. Creating a system restore System Restore is restored, reinstalling all the operating system software released since your initial purchase can return your machine to a working state sooner than using HP Recovery media. When you use System Restore, it returns...
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... http://www.hp.com/support. Select the optical drive or USB flash drive from which you can change the boot order: 1. Access the system Startup menu. ● For computers or tablets with HP Sure Recover, a PC operating system (OS) recovery solution built into the hardware and software. Insert the HP Recovery media. 2. Using HP Sure Recover (select products only) Select computer models are configured with keyboards attached, turn on -screen instructions. Using HP Sure Recover, an administrator or user can restore the system and install: ●...
... http://www.hp.com/support. Select the optical drive or USB flash drive from which you can change the boot order: 1. Access the system Startup menu. ● For computers or tablets with HP Sure Recover, a PC operating system (OS) recovery solution built into the hardware and software. Insert the HP Recovery media. 2. Using HP Sure Recover (select products only) Select computer models are configured with keyboards attached, turn on -screen instructions. Using HP Sure Recover, an administrator or user can restore the system and install: ●...
Maintenance and Service Guide 1
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...light sensor, identifying 7 audio adjusting volume 13 audio-out (headphone)/audio-in (microphone) combo jack, identifying 6 audio, product description 1 B backup, creating 66 backups 66 battery illustrated 19 spare part number 19 BIOS determining version 59, 63 downloading an update 60, 63, 64 starting the Setup Utility 59 updating 59, 63 Bluetooth label 15 boot order changing using the f9 prompt 64 boot order, changing 68 bottom components 14 bottom cover illustrated 19 removal 33 spare part number 19, 33 buttons left touchpad 8, 9 power 11, 12 right touchpad 8, 9 C cables spare part numbers...
...light sensor, identifying 7 audio adjusting volume 13 audio-out (headphone)/audio-in (microphone) combo jack, identifying 6 audio, product description 1 B backup, creating 66 backups 66 battery illustrated 19 spare part number 19 BIOS determining version 59, 63 downloading an update 60, 63, 64 starting the Setup Utility 59 updating 59, 63 Bluetooth label 15 boot order changing using the f9 prompt 64 boot order, changing 68 bottom components 14 bottom cover illustrated 19 removal 33 spare part number 19, 33 buttons left touchpad 8, 9 power 11, 12 right touchpad 8, 9 C cables spare part numbers...
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... light mode 6 M media card reader, product description 2 memory module product description 1 memory modules removal 35 spare part numbers 35 microphone product description 1 microphone mute light, identifying 10 model name 1 mute light, identifying 10 mute microphone action key 13 mute volume action key 13 N next track action key 14 O operating system, product description 2 P packaging guidelines 24, 30 pause action key 14 play action key 13, 14 pointing device, product description 2 ports HDMI 5 product description 2 USB SuperSpeed 6 USB SuperSpeed port with HP Sleep and Charge 5 USB Type...
... light mode 6 M media card reader, product description 2 memory module product description 1 memory modules removal 35 spare part numbers 35 microphone product description 1 microphone mute light, identifying 10 model name 1 mute light, identifying 10 mute microphone action key 13 mute volume action key 13 N next track action key 14 O operating system, product description 2 P packaging guidelines 24, 30 pause action key 14 play action key 13, 14 pointing device, product description 2 ports HDMI 5 product description 2 USB SuperSpeed 6 USB SuperSpeed port with HP Sleep and Charge 5 USB Type...
Maintenance and Service Guide 1
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... 3 setup utility navigating and selecting 62 restoring factory settings 62 SIM slot, identifying 6 slots SIM card 6 software locating 4 software installed locating 4 solid-state drive product description 1 removal and replacement 39 specifications 76, 77 spare part country codes 57 speaker removal 48 spare part number 48 speaker volume action keys 13 speakers 11, 15 special keys identifying 11 using 11 specifications computer 75 display 75, 76 hard drive 75 solid-state drive 76, 77 static electricity 24, 25 support information 30 Sure Start using 65...
... 3 setup utility navigating and selecting 62 restoring factory settings 62 SIM slot, identifying 6 slots SIM card 6 software locating 4 software installed locating 4 solid-state drive product description 1 removal and replacement 39 specifications 76, 77 spare part country codes 57 speaker removal 48 spare part number 48 speaker volume action keys 13 speakers 11, 15 special keys identifying 11 using 11 specifications computer 75 display 75, 76 hard drive 75 solid-state drive 76, 77 static electricity 24, 25 support information 30 Sure Start using 65...