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...is subject to change without prior written consent from Compaq Computer Corporation. 1999 Compaq Computer Corporation. Deskpro Service Reference Guide First Edition (July 1999) Part Number 123385-001 Spare Part Number 152611-001 Compaq Computer Corporation All rights reserved. Microsoft, MS-DOS,...used or copied only in accordance with the terms of Intel Corporation. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN; Compaq and Deskpro are trademarks of Microsoft Corporation. Celeron and MMX are registered in ...
...is subject to change without prior written consent from Compaq Computer Corporation. 1999 Compaq Computer Corporation. Deskpro Service Reference Guide First Edition (July 1999) Part Number 123385-001 Spare Part Number 152611-001 Compaq Computer Corporation All rights reserved. Microsoft, MS-DOS,...used or copied only in accordance with the terms of Intel Corporation. COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN; Compaq and Deskpro are trademarks of Microsoft Corporation. Celeron and MMX are registered in ...
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... Workstation 4.0 1-1 1.2.1 Installing Windows NT Workstation 4.0 over a Network 1-1 1.2.2 Installing or Upgrading Device Drivers 1-2 1.2.3 Creating an Emergency Repair Diskette 1-2 1.2.4 Using the Emergency Repair Diskette 1-2 1.3 Registering the Computer 1-3 1.4 Compaq Software ...1-3 chapter 2 Setup Utilities and Diagnostic Features 2.1. Computer Setup Utilities 2-1 2.1.1 Using Computer Setup Utilities 2-2 2.1.2 Computer Setup Menu 2-3 2.2 Computer Diagnostics ...2-6 2.2.1 Create a Diagnostics Diskette 2-6 DOS-Based...2-6 Windows...
... Workstation 4.0 1-1 1.2.1 Installing Windows NT Workstation 4.0 over a Network 1-1 1.2.2 Installing or Upgrading Device Drivers 1-2 1.2.3 Creating an Emergency Repair Diskette 1-2 1.2.4 Using the Emergency Repair Diskette 1-2 1.3 Registering the Computer 1-3 1.4 Compaq Software ...1-3 chapter 2 Setup Utilities and Diagnostic Features 2.1. Computer Setup Utilities 2-1 2.1.1 Using Computer Setup Utilities 2-2 2.1.2 Computer Setup Menu 2-3 2.2 Computer Diagnostics ...2-6 2.2.1 Create a Diagnostics Diskette 2-6 DOS-Based...2-6 Windows...
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... Button 3-13 3.4.6 Power Management 3-13 3.4.7 Enhanced Support Software CD and World Wide Web Site 3-14 3.4.8 Compaq Integrated Software 3-14 3.5 Building Blocks and Partners 3-15 3.5.1 Desktop Management Interface (DMI 3-15 3.5.2 Compaq Insight Manager and the Insight Management Agents 3-15 3.5.3 Compaq Management Solutions Partners Program 3-15 appendix A Connector Pin Assignments ...A-1 appendix B Power Cord Set Requirements ...B-1 appendix...
... Button 3-13 3.4.6 Power Management 3-13 3.4.7 Enhanced Support Software CD and World Wide Web Site 3-14 3.4.8 Compaq Integrated Software 3-14 3.5 Building Blocks and Partners 3-15 3.5.1 Desktop Management Interface (DMI 3-15 3.5.2 Compaq Insight Manager and the Insight Management Agents 3-15 3.5.3 Compaq Management Solutions Partners Program 3-15 appendix A Connector Pin Assignments ...A-1 appendix B Power Cord Set Requirements ...B-1 appendix...
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...modifications may void any printed wiring board. Only authorized technicians trained by Compaq should attempt to repair this guide: ! All troubleshooting and repair procedures are detailed to the Compaq Deskpro Family of life. To ensure proper operation, plug the AC power cord... throughout this equipment. preface ABOUT THIS GUIDE This Deskpro Service Reference Guide is designed to be used for reference when servicing the Compaq Deskpro Personal Computers. WARNING: Only authorized technicians trained by Compaq should attempt to make changes to allow only subassembly...
...modifications may void any printed wiring board. Only authorized technicians trained by Compaq should attempt to repair this guide: ! All troubleshooting and repair procedures are detailed to the Compaq Deskpro Family of life. To ensure proper operation, plug the AC power cord... throughout this equipment. preface ABOUT THIS GUIDE This Deskpro Service Reference Guide is designed to be used for reference when servicing the Compaq Deskpro Personal Computers. WARNING: Only authorized technicians trained by Compaq should attempt to make changes to allow only subassembly...
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Additional Documentation The following documentation is available to support these products: TUser Documentation TTechnical Training Guides TCompaq Service Advisories and Bulletins TCompaq QuickFind TTechnical Reference Guide TCompaq Service Quick Reference Guide TCompaq Maintenance & Service Guide viii About This Guide
Additional Documentation The following documentation is available to support these products: TUser Documentation TTechnical Training Guides TCompaq Service Advisories and Bulletins TCompaq QuickFind TTechnical Reference Guide TCompaq Service Quick Reference Guide TCompaq Maintenance & Service Guide viii About This Guide
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.... This points Windows NT to the appropriate software drivers for the computer model. Click Start Æ Compaq Information Center Æ Create Emergency Repair Diskette. 2. Click Start Æ Compaq Information Center Æ Create Boot Diskettes. 2. Restart the computer using the Microsoft Windows NT Boot Disk...use a distribution share point to install or upgrade Windows NT, see the Windows NT Resource Kit and its subdirectories provide the Compaq-specific integration of the dialog box to computers equipped with the LS-120 drive, follow the instructions below: 1. appears on creates...
.... This points Windows NT to the appropriate software drivers for the computer model. Click Start Æ Compaq Information Center Æ Create Emergency Repair Diskette. 2. Click Start Æ Compaq Information Center Æ Create Boot Diskettes. 2. Restart the computer using the Microsoft Windows NT Boot Disk...use a distribution share point to install or upgrade Windows NT, see the Windows NT Resource Kit and its subdirectories provide the Compaq-specific integration of the dialog box to computers equipped with the LS-120 drive, follow the instructions below: 1. appears on creates...
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...the latest version of these files, in the information or enter the units one at a time on the Compaq Web site. 1.4 Compaq Software The Microsoft Windows 95, 98, or Windows NT Workstation operating system is preinstalled on the computer and will...just visit Compaq's Web site at www.compaq.com Compaq Deskpro Supplement CD, which is turned on the screen. 1.3 Registering the Computer The computer should be registered with many desktop models Deskpro Service Reference Guide 1-3 Registration establishes a record of three ways: Compaq Support Software CD for Compaq Desktop, Portable...
...the latest version of these files, in the information or enter the units one at a time on the Compaq Web site. 1.4 Compaq Software The Microsoft Windows 95, 98, or Windows NT Workstation operating system is preinstalled on the computer and will...just visit Compaq's Web site at www.compaq.com Compaq Deskpro Supplement CD, which is turned on the screen. 1.3 Registering the Computer The computer should be registered with many desktop models Deskpro Service Reference Guide 1-3 Registration establishes a record of three ways: Compaq Support Software CD for Compaq Desktop, Portable...
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...tools can set or change , or verify the system configuration including settings for displaying Power-On Self-Test (POST) messages. Deskpro Service Reference Guide 2-1 Computer Setup Utilities Use Computer Setup Utilities to do the following: Modify or restore factory default ... computer are recognized by the system and functioning properly. Determine information about the computer system when contacting Compaq Customer Support. Compaq Computer Setup Utilities and diagnostic features provide information needed about the operating environment of the computer. Solve ...
...tools can set or change , or verify the system configuration including settings for displaying Power-On Self-Test (POST) messages. Deskpro Service Reference Guide 2-1 Computer Setup Utilities Use Computer Setup Utilities to do the following: Modify or restore factory default ... computer are recognized by the system and functioning properly. Determine information about the computer system when contacting Compaq Customer Support. Compaq Computer Setup Utilities and diagnostic features provide information needed about the operating environment of the computer. Solve ...
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...9998; To obtain the SOFTPAQ executable filename, run the Computer Checkup (TEST) or View System Information (INSPECT) diagnostic programs. Another Compaq diagnostic feature is optional but recommended after installing or connecting a new device. Save, print, or display the information generated ...information generated by the system and functioning properly. Windows-Based Using the Windows or Windows NT operating system: Click Start Æ Compaq Information Center Æ Create Diagnostics Disk. To create a bootable, DOS-based Diagnostic Diskette (some models may require two 1.44...
...9998; To obtain the SOFTPAQ executable filename, run the Computer Checkup (TEST) or View System Information (INSPECT) diagnostic programs. Another Compaq diagnostic feature is optional but recommended after installing or connecting a new device. Save, print, or display the information generated ...information generated by the system and functioning properly. Windows-Based Using the Windows or Windows NT operating system: Click Start Æ Compaq Information Center Æ Create Diagnostics Disk. To create a bootable, DOS-based Diagnostic Diskette (some models may require two 1.44...
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...device testing process. Then press Enter. See Section 2.2.1, "Create a Diagnostics Diskette," for Windows. Cold boot your computer from those available in Compaq Diagnostics for instructions. 1. Select either TEST or INSPECT, press the Esc key to step 3. ❏ If the list is complete. ...devices. Select one of the following from other manufacturers may vary slightly from the diagnostics diskette you must create a diagnostics diskette. Deskpro Service Reference Guide 2-7 This utility will detect all devices manufactured by INSPECT are similar to print or file a log of errors...
...device testing process. Then press Enter. See Section 2.2.1, "Create a Diagnostics Diskette," for Windows. Cold boot your computer from those available in Compaq Diagnostics for instructions. 1. Select either TEST or INSPECT, press the Esc key to step 3. ❏ If the list is complete. ...devices. Select one of the following from other manufacturers may vary slightly from the diagnostics diskette you must create a diagnostics diskette. Deskpro Service Reference Guide 2-7 This utility will detect all devices manufactured by INSPECT are similar to print or file a log of errors...
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... To print the information, click File, then select Print. To exit Compaq Insight Personal Edition, click File, then click Exit. 2-8 Setup Utilities and Diagnostic Features 2.2.4 Enhanced Compaq Insight Personal Edition (Windows) Enhanced Compaq Insight Personal Edition is a component of Intelligent Manageability that allows you to...132;Security management settings System health Operating system Windows version Depending on the version, Compaq Insight Personal Edition may include diagnostic tests to determine if all the devices installed on the computer are recognized by...
... To print the information, click File, then select Print. To exit Compaq Insight Personal Edition, click File, then click Exit. 2-8 Setup Utilities and Diagnostic Features 2.2.4 Enhanced Compaq Insight Personal Edition (Windows) Enhanced Compaq Insight Personal Edition is a component of Intelligent Manageability that allows you to...132;Security management settings System health Operating system Windows version Depending on the version, Compaq Insight Personal Edition may include diagnostic tests to determine if all the devices installed on the computer are recognized by...
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... each test to Overview: Test, Status, Log, and Error. 1. 2.3 2.3.1 Running Diagnostic Tests If your version of Compaq support telephone numbers, consult the Contacting Compaq Customer Support guide. This number is the Compaq Deskpro Supplement CD, which accompanies many desktop models and enables the user to display more detailed information and recommended actions. For a list of...
... each test to Overview: Test, Status, Log, and Error. 1. 2.3 2.3.1 Running Diagnostic Tests If your version of Compaq support telephone numbers, consult the Contacting Compaq Customer Support guide. This number is the Compaq Deskpro Supplement CD, which accompanies many desktop models and enables the user to display more detailed information and recommended actions. For a list of...
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... Restart the Computer. 2. Along with the Microsoft operating system CD, the Compaq Restore CD enables the user to each desktop model and accompanies many desktop models along with the Microsoft operating system CD. The Compaq Restore CD is then printed on again, to access the utility. 3.... 5. The random number is generated during the pretest process in the Compaq factory, is flashed onto the ROM, and is specific to selectively restore the original system software. 2.3.2 2.4 Compaq Restore CD The Compaq Restore CD offers easy deployment and recovery of five headings appears in ...
... Restart the Computer. 2. Along with the Microsoft operating system CD, the Compaq Restore CD enables the user to each desktop model and accompanies many desktop models along with the Microsoft operating system CD. The Compaq Restore CD is then printed on again, to access the utility. 3.... 5. The random number is generated during the pretest process in the Compaq factory, is flashed onto the ROM, and is specific to selectively restore the original system software. 2.3.2 2.4 Compaq Restore CD The Compaq Restore CD offers easy deployment and recovery of five headings appears in ...
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...standard software deployment. The Compaq Deskpro Supplement CD, ROM-based setup, and ACPI-ready hardware provide further assistance with selective recovery of desktop management solutions in the industry. Deskpro Service Reference Guide 3-1 3 chapter INTELLIGENT MANAGEABILITY 3.1 3.1.1 Compaq Intelligent Manageability is the ...Installation and Remote System Installation enable you to manage distributed PC environments. The partition should be used to start and set of the desktop and portable PC, Intelligent Manageability delivers significant financial and intangible returns when ...
...standard software deployment. The Compaq Deskpro Supplement CD, ROM-based setup, and ACPI-ready hardware provide further assistance with selective recovery of desktop management solutions in the industry. Deskpro Service Reference Guide 3-1 3 chapter INTELLIGENT MANAGEABILITY 3.1 3.1.1 Compaq Intelligent Manageability is the ...Installation and Remote System Installation enable you to manage distributed PC environments. The partition should be used to start and set of the desktop and portable PC, Intelligent Manageability delivers significant financial and intangible returns when ...
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... Serial, Parallel, USB, or Infrared Interface Control Power-On Password Setup Password Smart Cover Purpose Prevents booting from the Compaq Computer Setup Utilities menu. Can be managed using Management Solutions Partners products. To initiate Remote System Installation, press F12 ... been removed. Prevents reconfiguration of the computer (use of the computer until the password is entered. Compaq also offers several solutions for networked PCs. Remote Security Management enables the system administrator to centrally establish and manage policies for hardware-based security ...
... Serial, Parallel, USB, or Infrared Interface Control Power-On Password Setup Password Smart Cover Purpose Prevents booting from the Compaq Computer Setup Utilities menu. Can be managed using Management Solutions Partners products. To initiate Remote System Installation, press F12 ... been removed. Prevents reconfiguration of the computer (use of the computer until the password is entered. Compaq also offers several solutions for networked PCs. Remote Security Management enables the system administrator to centrally establish and manage policies for hardware-based security ...
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...which can be established through Computer Setup prevents reconfiguration of the computer (use of the Computer Setup utility) until the password is available from Compaq. Select Security, then select Setup Password and follow the instructions on again, to the interior of the screen, press the F10 key.... the screen. 4. When the F10 Setup message appears in the product-specific MSG. Before exiting, click File Æ Save Changes and Exit. Deskpro Service Reference Guide 3-3 Can also be set. You'll need to be used to secure the computer to a fixed object to prevent theft of...
...which can be established through Computer Setup prevents reconfiguration of the computer (use of the Computer Setup utility) until the password is available from Compaq. Select Security, then select Setup Password and follow the instructions on again, to the interior of the screen, press the F10 key.... the screen. 4. When the F10 Setup message appears in the product-specific MSG. Before exiting, click File Æ Save Changes and Exit. Deskpro Service Reference Guide 3-3 Can also be set. You'll need to be used to secure the computer to a fixed object to prevent theft of...
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...(ECC) cache memory errors, the computer displays a Local Alert Message. Deskpro Service Reference Guide 3-7 You can then view current system health by Compaq Insight Manager or other SNMP-based management products from Compaq. 3.2.4 3.3 3.3.1 Unlocking the Smart Cover Lock 1. You will need ...circumstances: Power outage Startup failure PC component failure (e.g., processor or power supply) Forgotten password CAUTION: The Smart Cover FailSafe Key is a specialized tool available from Compaq Management Solutions Partners, the computer also sends a fault ...
...(ECC) cache memory errors, the computer displays a Local Alert Message. Deskpro Service Reference Guide 3-7 You can then view current system health by Compaq Insight Manager or other SNMP-based management products from Compaq. 3.2.4 3.3 3.3.1 Unlocking the Smart Cover Lock 1. You will need ...circumstances: Power outage Startup failure PC component failure (e.g., processor or power supply) Forgotten password CAUTION: The Smart Cover FailSafe Key is a specialized tool available from Compaq Management Solutions Partners, the computer also sends a fault ...
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... drives are damaged or data is a diagnostic tool built into the hard drives installed in select Compaq Deskpro computers. Each time DPS is the industry standard technology, pioneered by Compaq and originally called IntelliSafe, that allows you time to take action before the drives fail. This ...some cases, fix faults before the modules actually fail. SMART is run the DPS software. DPS is written onto the drive. When Compaq Deskpro Computers are written to the hard drive. An alert is a hardware and software feature that tracks the internal temperature of key information ...
... drives are damaged or data is a diagnostic tool built into the hard drives installed in select Compaq Deskpro computers. Each time DPS is the industry standard technology, pioneered by Compaq and originally called IntelliSafe, that allows you time to take action before the drives fail. This ...some cases, fix faults before the modules actually fail. SMART is run the DPS software. DPS is written onto the drive. When Compaq Deskpro Computers are written to the hard drive. An alert is a hardware and software feature that tracks the internal temperature of key information ...
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...Remote Management Administrators Guide. Use of Remote ROM Flash. Deskpro Service Reference Guide 3-9 For more information on remote Compaq desktop personal computers, directly from being unintentionally updated or overwritten....Compaq created the Remote ROM Flash capability to be sure to the online Remote Management Administrators Guide. For more information, refer to establish a setup password. The Remote Management Administrators Guide is included with the Remote Management Administration Tools, and is protected during the flash process and allows the computer to client PCs...
...Remote Management Administrators Guide. Use of Remote ROM Flash. Deskpro Service Reference Guide 3-9 For more information on remote Compaq desktop personal computers, directly from being unintentionally updated or overwritten....Compaq created the Remote ROM Flash capability to be sure to the online Remote Management Administrators Guide. For more information, refer to establish a setup password. The Remote Management Administrators Guide is included with the Remote Management Administration Tools, and is protected during the flash process and allows the computer to client PCs...
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... diskette. OFF OFF ON ROM upgrade failed. Insert a valid ROMPaq diskette, turn the power off and back on , contact Compaq customer support. ON ON ON ROM upgrade successfully completed. Keyboard Lights Deskpro Service Reference Guide 3-11 The following table lists the various keyboard light combinations as well as the meaning and action...
... diskette. OFF OFF ON ROM upgrade failed. Insert a valid ROMPaq diskette, turn the power off and back on , contact Compaq customer support. ON ON ON ROM upgrade successfully completed. Keyboard Lights Deskpro Service Reference Guide 3-11 The following table lists the various keyboard light combinations as well as the meaning and action...