HP ProLiant Servers Troubleshooting Guide
Page 3
...10 375445-xx5 (June 2006) ...10 375445-xx4 (May 2006)...11 375445-xx3 (September 2005) ...11 Getting started...12 HP ProLiant 100 Series Server troubleshooting information 12 How to use this guide ...12 Pre-diagnostic steps ...13 Important safety information...13 Symptom ...diagnosis flowchart ...25 Power-on problems flowchart ...26 POST problems flowchart ...29 Operating system boot problems flowchart 31 Server fault indications flowchart ...32 Hardware problems ...36 Procedures for all ProLiant servers...36 Power problems ...36 Power source problems ...36 Power supply problems ...36 UPS ...
...10 375445-xx5 (June 2006) ...10 375445-xx4 (May 2006)...11 375445-xx3 (September 2005) ...11 Getting started...12 HP ProLiant 100 Series Server troubleshooting information 12 How to use this guide ...12 Pre-diagnostic steps ...13 Important safety information...13 Symptom ...diagnosis flowchart ...25 Power-on problems flowchart ...26 POST problems flowchart ...29 Operating system boot problems flowchart 31 Server fault indications flowchart ...32 Hardware problems ...36 Procedures for all ProLiant servers...36 Power problems ...36 Power source problems ...36 Power supply problems ...36 UPS ...
HP ProLiant Servers Troubleshooting Guide
Page 36
... ("Loose connections" on the HP website (http://www.hp.com/support). Replace the power strip with a power supply, replace the power supply. Also, be sure it is not faulty. 5. Power supply problems Action: 1. Additional power supplies may not be supported by the server you recently added hardware, such as hard drives. Hardware problems Procedures for all ProLiant servers The procedures in the...
... ("Loose connections" on the HP website (http://www.hp.com/support). Replace the power strip with a power supply, replace the power supply. Also, be sure it is not faulty. 5. Power supply problems Action: 1. Additional power supplies may not be supported by the server you recently added hardware, such as hard drives. Hardware problems Procedures for all ProLiant servers The procedures in the...
HP ProLiant Servers Troubleshooting Guide
Page 149
... - Shared SAS Port Connection Conflict Detected - Action: 1. CAUTION: Only authorized technicians trained by HP should attempt to Prevent Overheating SCSI Port Y: Redundant Power Supply Malfunction Detected SCSI Port Y: Wide SCSI Transfer Failed SCSI Port Y: Interrupt Signal Inoperative SCSI Port y: Unsupported ProLiant Storage System Detected Audible Beeps: None Possible Cause: Environment threshold was violated on...
... - Shared SAS Port Connection Conflict Detected - Action: 1. CAUTION: Only authorized technicians trained by HP should attempt to Prevent Overheating SCSI Port Y: Redundant Power Supply Malfunction Detected SCSI Port Y: Wide SCSI Transfer Failed SCSI Port Y: Interrupt Signal Inoperative SCSI Port y: Unsupported ProLiant Storage System Detected Audible Beeps: None Possible Cause: Environment threshold was violated on...
HP ProLiant Servers Troubleshooting Guide
Page 150
...1778-Drive Array Resuming Automatic Data Recovery Process Audible Beeps: None Possible Cause: A controller reset or power cycle occurred while Automatic Data Recovery was in the HP Smart Array Controller User Guide. Update the controller to rebuild array. b. Replacement drive(s) detected OR ... 2. Reseat the controller in the PCI slot. 3. • Check the LEDs. If the ProLiant Storage System power LED is run, problems may have not been replaced, this indicates a redundant power supply failure. • If the message indicates to flash the ROM. Audible Beeps: None Possible Cause...
...1778-Drive Array Resuming Automatic Data Recovery Process Audible Beeps: None Possible Cause: A controller reset or power cycle occurred while Automatic Data Recovery was in the HP Smart Array Controller User Guide. Update the controller to rebuild array. b. Replacement drive(s) detected OR ... 2. Reseat the controller in the PCI slot. 3. • Check the LEDs. If the ProLiant Storage System power LED is run, problems may have not been replaced, this indicates a redundant power supply failure. • If the message indicates to flash the ROM. Audible Beeps: None Possible Cause...
HP ProLiant Servers Troubleshooting Guide
Page 162
.... 1. For more information, refer to the HP BladeSystem Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info). Reseat the interconnect module. Replace the server blade management module. Stop when the problem is resolved. 1. Power management module error codes Power supply error codes Location Power Supply - Interconnect Module B (10-Connector) Error...
.... 1. For more information, refer to the HP BladeSystem Maintenance and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info). Reseat the interconnect module. Replace the server blade management module. Stop when the problem is resolved. 1. Power management module error codes Power supply error codes Location Power Supply - Interconnect Module B (10-Connector) Error...
HP ProLiant Servers Troubleshooting Guide
Page 163
... and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info). 2. Stop when the problem is resolved. 1. Location Power Supply - Slot 3 Power Supply - Locate the port 85 code display. Slot 5 Power Supply - Stop when the problem is resolved. 1. Reseat the power management module. 2. Error messages 163 Slot 4 Power Supply - Reseat the power management module. 3. Stop when the...
... and Service Guide on the HP website (http://www.hp.com/products/servers/proliant-bl/p-class/info). 2. Stop when the problem is resolved. 1. Location Power Supply - Slot 3 Power Supply - Locate the port 85 code display. Slot 5 Power Supply - Stop when the problem is resolved. 1. Reseat the power management module. 2. Error messages 163 Slot 4 Power Supply - Reseat the power management module. 3. Stop when the...
HP ProLiant Servers Troubleshooting Guide
Page 186
...108, 109, 114 POST problems flowchart 30, 31 power calculator 87 power cord 14 power fault 120 power management module error codes 162 power module 156 power problems 36, 37 power regulator 124 power source 36 power supplies 36, 118, 120, 122, 135, 136, 137 powering down 115 powering on problems 115 powering up 65 power-on problems flowchart 26, 28 PPM (processor... codes 164 processors 48, 87, 117, 118, 120, 122, 124, 167 product configuration resources 86 product information resources 86 product installation resources 86 ProLiant Support Pack (PSP) 77 PSPs, overview 77 Q QuickSpecs 86 Index 186
...108, 109, 114 POST problems flowchart 30, 31 power calculator 87 power cord 14 power fault 120 power management module error codes 162 power module 156 power problems 36, 37 power regulator 124 power source 36 power supplies 36, 118, 120, 122, 135, 136, 137 powering down 115 powering on problems 115 powering up 65 power-on problems flowchart 26, 28 PPM (processor... codes 164 processors 48, 87, 117, 118, 120, 122, 124, 167 product configuration resources 86 product information resources 86 product installation resources 86 ProLiant Support Pack (PSP) 77 PSPs, overview 77 Q QuickSpecs 86 Index 186
HP Insight Diagnostics User Guide
Page 5
...drives and power supplies can be detected by Power Supply Diagnosis software using specific HP part numbers and HP servers HP Insight Diagnostics Offline Edition captures system configuration information and provides detailed diagnostic testing capabilities. HP Insight Diagnostics overview Introduction HP Insight Diagnostics...if the system supports IML) HP Insight Diagnostics overview 5 During offline testing, the user-installed OS is maintained through the following CDs: • HP SmartStart CD on HP ProLiant servers • HP Documentation CD or HP Documentation and Diagnostics CD on...
...drives and power supplies can be detected by Power Supply Diagnosis software using specific HP part numbers and HP servers HP Insight Diagnostics Offline Edition captures system configuration information and provides detailed diagnostic testing capabilities. HP Insight Diagnostics overview Introduction HP Insight Diagnostics...if the system supports IML) HP Insight Diagnostics overview 5 During offline testing, the user-installed OS is maintained through the following CDs: • HP SmartStart CD on HP ProLiant servers • HP Documentation CD or HP Documentation and Diagnostics CD on...
HP SATA DVD RW Optical Drive Installation Instructions for HP ProLiant DL servers
Page 1
... of the drive is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. If required, use the supplied power conversion cable. Power down all peripheral devices. 5. Connect the SATA data cable to the server and to change without notice. Features The SATA DVD RW... damage to the server power. To install the SATA DVD RW drive: 1. HP shall not be construed as outlined in the drive bay, and then slide the drive into the server. HP SATA DVD RW Optical Drive Installation Instructions for HP ProLiant DL servers Overview The HP SATA DVD RW optical ...
... of the drive is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. If required, use the supplied power conversion cable. Power down all peripheral devices. 5. Connect the SATA data cable to the server and to change without notice. Features The SATA DVD RW... damage to the server power. To install the SATA DVD RW drive: 1. HP shall not be construed as outlined in the drive bay, and then slide the drive into the server. HP SATA DVD RW Optical Drive Installation Instructions for HP ProLiant DL servers Overview The HP SATA DVD RW optical ...
HP SATA DVD-ROM Optical Drive Installation Instructions for HP ProLiant DL servers
Page 1
...and used by Hewlett-Packard Company under license. HP SATA DVD-ROM Optical Drive Installation Instructions for HP ProLiant DL servers Overview The HP SATA DVD-ROM optical drive provides optical media read both CD and DVD media. Power down the operating system as constituting an additional ...change without notice. The information contained herein is subject to the removable-media drive bays. 6. If required, use the supplied power conversion cable. 9. Connect the power cord to the server, and then connect it from the outlet, and then remove it to a properly grounded electrical outlet...
...and used by Hewlett-Packard Company under license. HP SATA DVD-ROM Optical Drive Installation Instructions for HP ProLiant DL servers Overview The HP SATA DVD-ROM optical drive provides optical media read both CD and DVD media. Power down the operating system as constituting an additional ...change without notice. The information contained herein is subject to the removable-media drive bays. 6. If required, use the supplied power conversion cable. 9. Connect the power cord to the server, and then connect it from the outlet, and then remove it to a properly grounded electrical outlet...
ProLiant DL580 Generation 4 Maintenance and Service Guide
Page 17
... Mandatory1 Mandatory1 Mandatory1 Mandatory1 Mandatory1 Mandatory1 Illustrated parts catalog 17 Server * 385642-001 1 a) Blank, power supply 366450-002 - 2 b) Blank, CD/DVD/diskette 377569-001 - 3 c) Blank, memory board 374278-001 - 4 Bezel, ProLiant DL580 G4 Server 404860-001 411788-001 5 Cover, top, ProLiant DL580 G3/G4 Server 367572-001 376480-001 6 Blank, SAS/SATA hard drive 376383-001 392613-001...
... Mandatory1 Mandatory1 Mandatory1 Mandatory1 Mandatory1 Mandatory1 Illustrated parts catalog 17 Server * 385642-001 1 a) Blank, power supply 366450-002 - 2 b) Blank, CD/DVD/diskette 377569-001 - 3 c) Blank, memory board 374278-001 - 4 Bezel, ProLiant DL580 G4 Server 404860-001 411788-001 5 Cover, top, ProLiant DL580 G3/G4 Server 367572-001 376480-001 6 Blank, SAS/SATA hard drive 376383-001 392613-001...
ProLiant DL580 Generation 4 Maintenance and Service Guide
Page 20
System components Item 1 2 3 4 5 6 7 8 9 Description System components Power supply, 910-1300 W System cage Fan, 120 mm, hot-plug Boards PCI-X Hot Plug switch board Memory backplane, ProLiant DL580 G4 server System board, ProLiant DL580 G4 server Media pass-through board Media board (CD/DVD/diskette) Power backplane, ProLiant DL580 G4 server * Assembly part number 337867501 - 364517001 011077501 012828001 012819001 012831001 012964001 012110501 Spare part...
System components Item 1 2 3 4 5 6 7 8 9 Description System components Power supply, 910-1300 W System cage Fan, 120 mm, hot-plug Boards PCI-X Hot Plug switch board Memory backplane, ProLiant DL580 G4 server System board, ProLiant DL580 G4 server Media pass-through board Media board (CD/DVD/diskette) Power backplane, ProLiant DL580 G4 server * Assembly part number 337867501 - 364517001 011077501 012828001 012819001 012831001 012964001 012110501 Spare part...
ProLiant DL580 Generation 4 Maintenance and Service Guide
Page 107
...health driver 72 help resources 101 hot-plug mirrored memory 58, 61 hot-plug power supply 55, 56, 84 hot-plug RAID memory 58, 63 HP Insight Diagnostics 72 HP ProLiant Essentials Foundation Pack 72 HP Systems Insight Manager, overview 72 HP technical support 101 I iLO (Integrated Lights-Out) 71 iLO connector 82 Insight ...81 LED, RAID 79 LED, removable 79 LED, spare 79 LEDs 77 LEDs, hard drive 91 LEDs, memory board 79 LEDs, NIC 78 LEDs, power supply 84 LEDs, SAS hard drive 91 LEDs, SATA hard drive 91 LEDs, Systems Insight Display LEDs, troubleshooting 87 LEDs, unit identification (UID) 85, 87...
...health driver 72 help resources 101 hot-plug mirrored memory 58, 61 hot-plug power supply 55, 56, 84 hot-plug RAID memory 58, 63 HP Insight Diagnostics 72 HP ProLiant Essentials Foundation Pack 72 HP Systems Insight Manager, overview 72 HP technical support 101 I iLO (Integrated Lights-Out) 71 iLO connector 82 Insight ...81 LED, RAID 79 LED, removable 79 LED, spare 79 LEDs 77 LEDs, hard drive 91 LEDs, memory board 79 LEDs, NIC 78 LEDs, power supply 84 LEDs, SAS hard drive 91 LEDs, SATA hard drive 91 LEDs, Systems Insight Display LEDs, troubleshooting 87 LEDs, unit identification (UID) 85, 87...
ProLiant DL580 Generation 4 Maintenance and Service Guide
Page 108
... power requirements 100 power supplies 56, 82, 100 power supply blank 55 power supply LEDs 84 powering down 29 PPM (processor power module) 37 PPM failure LEDs 81 preparation procedures 27 processor blank 34 processor failure LEDs 81 processor module 33, 37, 77 Processor Power Module (PPM) 37 processor zone fans 92 processor-related port 85 codes 73 processors 34 ProLiant...
... power requirements 100 power supplies 56, 82, 100 power supply blank 55 power supply LEDs 84 powering down 29 PPM (processor power module) 37 PPM failure LEDs 81 preparation procedures 27 processor blank 34 processor failure LEDs 81 processor module 33, 37, 77 Processor Power Module (PPM) 37 processor zone fans 92 processor-related port 85 codes 73 processors 34 ProLiant...