HP Workstation c8000 Technical Reference Guide
Page 6
Contents Troubleshooting E-Support 4-2 Troubleshooting Overview 4-2 Identifying and Diagnosing Hardware Problems 4-2 LEDs 4-3 BCH Error and Warning Messages 4-12 Displaying PIM Information 4-12 Clearing the FPL and SEL Logs 4-12 Troubleshooting the VGA Monitor 4-13 Troubleshooting the Power Supply 4-14 Running HP Diagnostics 4-15 Resetting the BMC Password 4-17 Ultra ATA / IDE Guidelines Ultra ATA Jumpers...
Contents Troubleshooting E-Support 4-2 Troubleshooting Overview 4-2 Identifying and Diagnosing Hardware Problems 4-2 LEDs 4-3 BCH Error and Warning Messages 4-12 Displaying PIM Information 4-12 Clearing the FPL and SEL Logs 4-12 Troubleshooting the VGA Monitor 4-13 Troubleshooting the Power Supply 4-14 Running HP Diagnostics 4-15 Resetting the BMC Password 4-17 Ultra ATA / IDE Guidelines Ultra ATA Jumpers...
HP Workstation c8000 Technical Reference Guide
Page 17
Product Information Rear Panel The HP workstation c8000 rear panel has the following connectors and features: Rear panel, tower configuration 1 Power cord connector 2 Built-In Self Test LED (power supply LED behind ventilation holes) 3 On-board diagnostic LEDs 4 PCI/AGP retention release 5 External SCSI connector (option) 6 Security cable slot 7 Monitor connector (on graphics card) 8 LAN connector and LEDs 9 Three USB connectors - Serial connector A < Diagnostic LEDs = Transfer-of-control (TOC) button Technical Reference Guide 1-9 Serial connector B ;
Product Information Rear Panel The HP workstation c8000 rear panel has the following connectors and features: Rear panel, tower configuration 1 Power cord connector 2 Built-In Self Test LED (power supply LED behind ventilation holes) 3 On-board diagnostic LEDs 4 PCI/AGP retention release 5 External SCSI connector (option) 6 Security cable slot 7 Monitor connector (on graphics card) 8 LAN connector and LEDs 9 Three USB connectors - Serial connector A < Diagnostic LEDs = Transfer-of-control (TOC) button Technical Reference Guide 1-9 Serial connector B ;
HP Workstation c8000 Technical Reference Guide
Page 18
Serial connector B ; Serial connector A < Diagnostic LEDs = Transfer-of-control (TOC) button 1-10 Technical Reference Guide Product Information Rear panel, rack-mount configuration 1 Power cord connector 2 Built-In Self Test LED (power supply LED behind ventilation holes) 3 On-board diagnostic LEDs 4 PCI/AGP retention release 5 External SCSI connector (option) 6 Security cable slot 7 Monitor connector (on graphics card) 8 LAN connector and LEDs 9 Three USB connectors -
Serial connector B ; Serial connector A < Diagnostic LEDs = Transfer-of-control (TOC) button 1-10 Technical Reference Guide Product Information Rear panel, rack-mount configuration 1 Power cord connector 2 Built-In Self Test LED (power supply LED behind ventilation holes) 3 On-board diagnostic LEDs 4 PCI/AGP retention release 5 External SCSI connector (option) 6 Security cable slot 7 Monitor connector (on graphics card) 8 LAN connector and LEDs 9 Three USB connectors -
HP Workstation c8000 Technical Reference Guide
Page 32
...connector (half-length 33 MHz 32 Bit) 8 LAN connector 9 Rear USB connectors (3) 10 Serial B connector 11 Serial A (console) connector 12 Diagnostic LEDs 13 Transfer of the main access panel. Installing or Replacing Parts System Board Components and Connectors This diagram identifies main system board components and connectors.... For a comprehensive system board diagram, see the label on the inside of Control (TOC) button 14 On-board LEDs 15 Chassis fan connector 16 Input power connector-CPU 1 (option) 17 Input power connector-CPU 0 18 Processor power module-CPU 0 ...
...connector (half-length 33 MHz 32 Bit) 8 LAN connector 9 Rear USB connectors (3) 10 Serial B connector 11 Serial A (console) connector 12 Diagnostic LEDs 13 Transfer of the main access panel. Installing or Replacing Parts System Board Components and Connectors This diagram identifies main system board components and connectors.... For a comprehensive system board diagram, see the label on the inside of Control (TOC) button 14 On-board LEDs 15 Chassis fan connector 16 Input power connector-CPU 1 (option) 17 Input power connector-CPU 0 18 Processor power module-CPU 0 ...
HP Workstation c8000 Technical Reference Guide
Page 56
Turn the system on, then check that the fans have been properly installed by verifying that none of the Diagnostic LEDs on the rear panel of the system 3. To remove the chassis fan: a. Remove the push rivets holding the fan in place 2 then slide the fan ...
Turn the system on, then check that the fans have been properly installed by verifying that none of the Diagnostic LEDs on the rear panel of the system 3. To remove the chassis fan: a. Remove the push rivets holding the fan in place 2 then slide the fan ...
HP Workstation c8000 Technical Reference Guide
Page 72
... the problem: ■ LEDs. Troubleshooting Overview The HP workstation c8000 includes several tools to identify the problem you are experiencing, HP also provides software diagnostic tools. The lights on ...LED ❏ System Status and Diagnostic LEDs ❏ System Board LED ■ The BCH Error and Warning Messages provide additional detailed information about : ■ Identifying and diagnosing hardware problems ■ Monitor troubleshooting ■ System logs and error messages Identifying and Diagnosing Hardware Problems For basic troubleshooting tips, see the HP workstation c8000...
... the problem: ■ LEDs. Troubleshooting Overview The HP workstation c8000 includes several tools to identify the problem you are experiencing, HP also provides software diagnostic tools. The lights on ...LED ❏ System Status and Diagnostic LEDs ❏ System Board LED ■ The BCH Error and Warning Messages provide additional detailed information about : ■ Identifying and diagnosing hardware problems ■ Monitor troubleshooting ■ System logs and error messages Identifying and Diagnosing Hardware Problems For basic troubleshooting tips, see the HP workstation c8000...
HP Workstation c8000 Technical Reference Guide
Page 74
... red, there is a problem with the system processor. Green indicates that the system is running normally. Off or solid green diagnostic LEDs provide additional details about each specific warning or fault: Solid red indicates the failing part or sub-system. The following symbols are..., such as making a system backup or replacing a component before it fails. Blinking red indicates a FAULT (fast blink 1.5Hz). ■ The Diagnostic LEDs on the rear panel of the system provide details about the failure (see figures on page 1-7 and page 1-9). Blinking orange indicates a WARNING (medium...
... red, there is a problem with the system processor. Green indicates that the system is running normally. Off or solid green diagnostic LEDs provide additional details about each specific warning or fault: Solid red indicates the failing part or sub-system. The following symbols are..., such as making a system backup or replacing a component before it fails. Blinking red indicates a FAULT (fast blink 1.5Hz). ■ The Diagnostic LEDs on the rear panel of the system provide details about the failure (see figures on page 1-7 and page 1-9). Blinking orange indicates a WARNING (medium...
HP Workstation c8000 Technical Reference Guide
Page 76
...memory pairs. Use the memory sequence diagram in "Installing Memory Modules" on page 3-11. Engineer. Solution Contact your HP Support type. Use the memory sequence diagram in "Installing Memory Modules" on page 3-11. Replace the system board... your HP Support Engineer. System Board Warnings Battery voltage low. Memory load order error. Troubleshooting Warnings (System LED is Blinking Orange) The following tables provide additional information about each specific warning associated with the various possible Diagnostic LED lighting sequences when the system LED is ...
...memory pairs. Use the memory sequence diagram in "Installing Memory Modules" on page 3-11. Engineer. Solution Contact your HP Support type. Use the memory sequence diagram in "Installing Memory Modules" on page 3-11. Replace the system board... your HP Support Engineer. System Board Warnings Battery voltage low. Memory load order error. Troubleshooting Warnings (System LED is Blinking Orange) The following tables provide additional information about each specific warning associated with the various possible Diagnostic LED lighting sequences when the system LED is ...
HP Workstation c8000 Technical Reference Guide
Page 78
... additional information about each specific fault associated with the various possible Diagnostic LED lighting sequences when the system LED is red (fast blink 1.5Hz). Install memory in "Installing Memory Modules" on page 3-11). System firmware hang. Uncorrectable memory error. Solution Contact your HP Support Engineer. 4-8 Technical Reference Guide Memory Faults Mismatched memory pairs. Replace...
... additional information about each specific fault associated with the various possible Diagnostic LED lighting sequences when the system LED is red (fast blink 1.5Hz). Install memory in "Installing Memory Modules" on page 3-11). System firmware hang. Uncorrectable memory error. Solution Contact your HP Support Engineer. 4-8 Technical Reference Guide Memory Faults Mismatched memory pairs. Replace...
HP Workstation c8000 Technical Reference Guide
Page 81
...HP Support Engineer. Power Supply fault. Replace the power supply. If this LED is off when you plug the system in the system case just above the Diagnostic LEDs. A few seconds after the power button is alive. If you may have to the back of the system and can help when troubleshooting the system. LED... 1 STBY 2 BMC 3 F/W Description This standby LED comes on as soon as the...
...HP Support Engineer. Power Supply fault. Replace the power supply. If this LED is off when you plug the system in the system case just above the Diagnostic LEDs. A few seconds after the power button is alive. If you may have to the back of the system and can help when troubleshooting the system. LED... 1 STBY 2 BMC 3 F/W Description This standby LED comes on as soon as the...
HP Workstation c8000 Technical Reference Guide
Page 85
... tools, as well as additional tools specific to your system and configuration, these may be ignored: they do not apply to c8000 systems. However, the conceptual and procedural information still applies to IPF systems. Any discrepancies have to have been noted and explained ... to select specific tests and/or utilities to the boot manager. 2. To run the HP diagnostic software, note any LED error messages. Select Run the Off-line Diagnostic Environment (ODE) from the Offline Diagnostics Environment CD ODE uses a command line interface, which it is an offline system configuration ...
... tools, as well as additional tools specific to your system and configuration, these may be ignored: they do not apply to c8000 systems. However, the conceptual and procedural information still applies to IPF systems. Any discrepancies have to have been noted and explained ... to select specific tests and/or utilities to the boot manager. 2. To run the HP diagnostic software, note any LED error messages. Select Run the Off-line Diagnostic Environment (ODE) from the Offline Diagnostics Environment CD ODE uses a command line interface, which it is an offline system configuration ...
HP Workstation c8000 Technical Reference Guide
Page 113
...CD-ROM jumpers A-7 components 3-7 configuration 2-1 connectors pin assignments C-1 rear panel, rack-mount 1-10 rear panel, tower 1-9 D diagnostics 4-2 dimensions 1-4 DIMMs 3-10 drive device designation A-1 replacement type A-6 DVD-ROM jumpers A-7 E environmental specificaions 1-6 E-Support 4-2 Ethernet... rack-mount 1-8 tower 1-7 G graphics troubleshooting 4-13 warnings 4-7 graphics controller 1-2 H hard drive 3-19 description 1-1 paths 2-2 hard drive activity LED 3-21, 4-3 humidity 1-6 I I/O connectors 1-2 IDE 2-2, 3-17, 3-19 cables 3-18 connector pin assignments C-6 controller 1-2 J jumpers CD-...
...CD-ROM jumpers A-7 components 3-7 configuration 2-1 connectors pin assignments C-1 rear panel, rack-mount 1-10 rear panel, tower 1-9 D diagnostics 4-2 dimensions 1-4 DIMMs 3-10 drive device designation A-1 replacement type A-6 DVD-ROM jumpers A-7 E environmental specificaions 1-6 E-Support 4-2 Ethernet... rack-mount 1-8 tower 1-7 G graphics troubleshooting 4-13 warnings 4-7 graphics controller 1-2 H hard drive 3-19 description 1-1 paths 2-2 hard drive activity LED 3-21, 4-3 humidity 1-6 I I/O connectors 1-2 IDE 2-2, 3-17, 3-19 cables 3-18 connector pin assignments C-6 controller 1-2 J jumpers CD-...
HP Workstation c8000 Technical Reference Guide
Page 114
Index LEDs 4-3 M main access panel 3-6, 4-1 memory 3-10 description 1-1 faults 4-8 faults and warnings 4-5 monitor connector pin assignments C-4 mouse connector pin assignments C-1 description 1-3 O ODE 4-15 Offline Diagnostics Environment (ODE) 4-15 operating system 1-1 optical drive description 1-2...drives connector pin assignments C-3 SEL log 4-12 serial interface connector pin assignments C-1 serial ports description 1-2 set-up 2-1 SMART A-7 software diagnostic tools 4-2 system board 3-39 faults 4-9, 4-11 faults and warnings 4-5 warnings 4-6 T temperature 1-6 faults 4-10 faults and warnings ...
Index LEDs 4-3 M main access panel 3-6, 4-1 memory 3-10 description 1-1 faults 4-8 faults and warnings 4-5 monitor connector pin assignments C-4 mouse connector pin assignments C-1 description 1-3 O ODE 4-15 Offline Diagnostics Environment (ODE) 4-15 operating system 1-1 optical drive description 1-2...drives connector pin assignments C-3 SEL log 4-12 serial interface connector pin assignments C-1 serial ports description 1-2 set-up 2-1 SMART A-7 software diagnostic tools 4-2 system board 3-39 faults 4-9, 4-11 faults and warnings 4-5 warnings 4-6 T temperature 1-6 faults 4-10 faults and warnings ...
HP Workstation c8000 Getting Started Guide
Page 3
... 4-2 System Does Not Start Properly 4-2 Keyboard Problems 4-3 Mouse Problems 4-4 Monitor Remains Blank When System is On 4-5 You Forgot the BCH Password(s 4-5 Troubleshooting with the System LEDs 4-6 System Event Log 4-8 Software Diagnostics Tools 4-9 Offline Diagnostics Environment 4-9 Recovering the OS 4-10 HP workstation c8000 -
... 4-2 System Does Not Start Properly 4-2 Keyboard Problems 4-3 Mouse Problems 4-4 Monitor Remains Blank When System is On 4-5 You Forgot the BCH Password(s 4-5 Troubleshooting with the System LEDs 4-6 System Event Log 4-8 Software Diagnostics Tools 4-9 Offline Diagnostics Environment 4-9 Recovering the OS 4-10 HP workstation c8000 -
HP Workstation c8000 Getting Started Guide
Page 15
bottom connector is serial port A; Getting Started 1-7 Hardware Setup Rear Panel Features The HP workstation c8000 rear panel has the following connectors and features: Rear panel, tower configuration 1 Power supply LED (inside power supply) 7 LAN connector and LEDs 2 Power cord connector 8 Three USB connectors 3 PCI/AGP retention release 9 Two serial connectors (top connector is serial port B) 4 External SCSI connector (option) - Diagnostic LEDs 5 Security cable slot q Transfer-of-control (TOC) button 6 Monitor connector (on graphics card) HP workstation c8000 -
bottom connector is serial port A; Getting Started 1-7 Hardware Setup Rear Panel Features The HP workstation c8000 rear panel has the following connectors and features: Rear panel, tower configuration 1 Power supply LED (inside power supply) 7 LAN connector and LEDs 2 Power cord connector 8 Three USB connectors 3 PCI/AGP retention release 9 Two serial connectors (top connector is serial port B) 4 External SCSI connector (option) - Diagnostic LEDs 5 Security cable slot q Transfer-of-control (TOC) button 6 Monitor connector (on graphics card) HP workstation c8000 -
HP Workstation c8000 Getting Started Guide
Page 16
Getting Started right connector is serial port A; Diagnostic LEDs 5 Security cable slot q Transfer-of-control (TOC) button 6 Monitor connector (on graphics card) 1-8 HP workstation c8000 - Hardware Setup Rear panel, rack-mount configuration 1 Power supply LED (inside power supply) 7 LAN connector and LEDs 2 Power cord connector 8 Three USB connectors 3 PCI/AGP retention release 9 Two serial connectors (left connector is serial port B) 4 External SCSI connector (option) -
Getting Started right connector is serial port A; Diagnostic LEDs 5 Security cable slot q Transfer-of-control (TOC) button 6 Monitor connector (on graphics card) 1-8 HP workstation c8000 - Hardware Setup Rear panel, rack-mount configuration 1 Power supply LED (inside power supply) 7 LAN connector and LEDs 2 Power cord connector 8 Three USB connectors 3 PCI/AGP retention release 9 Two serial connectors (left connector is serial port B) 4 External SCSI connector (option) -
HP Workstation c8000 Getting Started Guide
Page 18
... type it and press Enter. 2-2 HP workstation c8000 - If you are prompted for up to one minute. Press the power button on the rear panel create a scrolling pattern. 3. This is initialized as explained on page 2-3. The following should occur: a. Diagnostic LEDs 1-4 on the front panel. The ...system starts. b. System status LED on the front panel turns on the monitor before you start your system: 1. Turn on and blinks...
... type it and press Enter. 2-2 HP workstation c8000 - If you are prompted for up to one minute. Press the power button on the rear panel create a scrolling pattern. 3. This is initialized as explained on page 2-3. The following should occur: a. Diagnostic LEDs 1-4 on the front panel. The ...system starts. b. System status LED on the front panel turns on the monitor before you start your system: 1. Turn on and blinks...
HP Workstation c8000 Getting Started Guide
Page 32
... System WARNING Blinking red System FAULT See "Diagnostic LEDs (rear panel)" on page 4-8 for additional information on page 1-5 through page 1-8.) System Status LED (front panel) The System Status LED indicates the state of the system. The ...following sections describe their functions. (For the precise locations of the system. Troubleshooting Troubleshooting with the System LEDs Several LEDs are on the front and rear panels of these LEDs, see the figures on warnings and faults. 4-6 HP workstation c8000...
... System WARNING Blinking red System FAULT See "Diagnostic LEDs (rear panel)" on page 4-8 for additional information on page 1-5 through page 1-8.) System Status LED (front panel) The System Status LED indicates the state of the system. The ...following sections describe their functions. (For the precise locations of the system. Troubleshooting Troubleshooting with the System LEDs Several LEDs are on the front and rear panels of these LEDs, see the figures on warnings and faults. 4-6 HP workstation c8000...
HP Workstation c8000 Getting Started Guide
Page 34
... system are located on the system board close to the diagnostic LEDs. Getting Started The "Troubleshooting" chapter of the HP workstation c8000 Technical Reference Guide provides a table with the various possible LED lighting sequences. These LEDs are labeled one through three small holes adjacent to the back of the HP workstation c8000 Technical Reference Guide provides additional information. System Board...
... system are located on the system board close to the diagnostic LEDs. Getting Started The "Troubleshooting" chapter of the HP workstation c8000 Technical Reference Guide provides a table with the various possible LED lighting sequences. These LEDs are labeled one through three small holes adjacent to the back of the HP workstation c8000 Technical Reference Guide provides additional information. System Board...
HP Workstation c8000 Getting Started Guide
Page 35
... Troubleshooting Software Diagnostics Tools This section includes an overview of diagnostics tools. The ODE includes a variety of the Offline Diagnostics Environment (ODE). HP workstation c8000 - The ODE...diagnostics tool. ■ MEMDIAG is a memory diagnostics tool. ■ PERFVER is a utility for testing peripherals attached to run the HP diagnostic software, note any Diagnostic LED codes. To access a detailed list of the following tools, as well as additional tools specific to your system, from the HP IPF Offline Diagnostics and Utilities CD, refer to the HP workstation c8000...
... Troubleshooting Software Diagnostics Tools This section includes an overview of diagnostics tools. The ODE includes a variety of the Offline Diagnostics Environment (ODE). HP workstation c8000 - The ODE...diagnostics tool. ■ MEMDIAG is a memory diagnostics tool. ■ PERFVER is a utility for testing peripherals attached to run the HP diagnostic software, note any Diagnostic LED codes. To access a detailed list of the following tools, as well as additional tools specific to your system, from the HP IPF Offline Diagnostics and Utilities CD, refer to the HP workstation c8000...
