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Troubleshooting the HP Jetdirect Print Server Introduction 188 Resetting to Factory Defaults 189 General Troubleshooting 191 Troubleshooting Wireless Print Servers 199 Troubleshooting an LPD UNIX Configuration 205 9. FTP Printing Introduction 175 Requirements 175 Print Files 176 Using FTP Printing 176 ... Systems 161 LPD on Windows NT/2000 Systems 165 LPD on Windows XP Systems 170 LPD on Mac OS Systems 173 6. HP Jetdirect Configuration Page Introduction 207 Configuration Page Format 208 Configuration Page Messages 210 Error Messages 232 A. 5. TCP/IP Overview Introduction ...
Troubleshooting the HP Jetdirect Print Server Introduction 188 Resetting to Factory Defaults 189 General Troubleshooting 191 Troubleshooting Wireless Print Servers 199 Troubleshooting an LPD UNIX Configuration 205 9. FTP Printing Introduction 175 Requirements 175 Print Files 176 Using FTP Printing 176 ... Systems 161 LPD on Windows NT/2000 Systems 165 LPD on Windows XP Systems 170 LPD on Mac OS Systems 173 6. HP Jetdirect Configuration Page Introduction 207 Configuration Page Format 208 Configuration Page Messages 210 Error Messages 232 A. 5. TCP/IP Overview Introduction ...
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... to configure the IP address. The control panel method allows you to set configuration parameters, set configuration parameters using the printer control panel keys. For more information, see "Using the arp and ping Commands". For more information, see "Using the... You can use RARP (Reverse Address Resolution Protocol) to the embedded Web server on the HP Jetdirect print server and setting the configuration parameters. If control panel configuration is recommended only during troubleshooting or for simple installations. G Embedded Web server. You can use the arp and ping ...
... to configure the IP address. The control panel method allows you to set configuration parameters, set configuration parameters using the printer control panel keys. For more information, see "Using the arp and ping Commands". For more information, see "Using the... You can use RARP (Reverse Address Resolution Protocol) to the embedded Web server on the HP Jetdirect print server and setting the configuration parameters. If control panel configuration is recommended only during troubleshooting or for simple installations. G Embedded Web server. You can use the arp and ping ...
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... Specifies an alphanumeric string of up to 64 ASCII characters assigned to the syslog server. ENWW TCP/IP Configuration 57 By default, the HP Jetdirect print server uses LPR as the IP address) changes from the local network). ttl-slp: Specifies the IP multicast "Time To ...7 through local7 can be used to identify the source facility of selected messages during troubleshooting). mDNS is typically used or available. slp-config: Enables or disables the Service Location Protocol (SLP) operation on the printer, typically port 9100 printing or LPD binps. syslog-facility: A code used to...
... Specifies an alphanumeric string of up to 64 ASCII characters assigned to the syslog server. ENWW TCP/IP Configuration 57 By default, the HP Jetdirect print server uses LPR as the IP address) changes from the local network). ttl-slp: Specifies the IP multicast "Time To ...7 through local7 can be used to identify the source facility of selected messages during troubleshooting). mDNS is typically used or available. slp-config: Enables or disables the Service Location Protocol (SLP) operation on the printer, typically port 9100 printing or LPD binps. syslog-facility: A code used to...
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... small networks for example, to identify the source of selected messages during troubleshooting). syslog-priority Controls the filtering of syslog messages is 8, where messages of all syslog messages are sent. By default, the HP Jetdirect print server uses LPR as the IP address) changes from session...user-specifed host name has not been assigned, the default host name NPIxxxxxx is 10 per -minute basis. The filter range is the printer model and the LAN Hardware (MAC) address. The default is used to automate device discovery. syslog-facility A code used to control...
... small networks for example, to identify the source of selected messages during troubleshooting). syslog-priority Controls the filtering of syslog messages is 8, where messages of all syslog messages are sent. By default, the HP Jetdirect print server uses LPR as the IP address) changes from session...user-specifed host name has not been assigned, the default host name NPIxxxxxx is 10 per -minute basis. The filter range is the printer model and the LAN Hardware (MAC) address. The default is used to automate device discovery. syslog-facility A code used to control...
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...BOOTP, DHCP or RARP, edit the appropriate system files with addresses on the new network. See Chapter 8, "Troubleshooting the HP Jetdirect Print Server," for example, from the printer control panel or Telnet), reconfigure IP parameters as described in this chapter. ENWW TCP/IP Configuration 102 If the... sure that the IP address does not conflict with updated settings. You may need to locate a different BOOTP server and configure the printer to this server. If the print server was manually set (for instructions to reset the print server to factory default settings. Moving ...
...BOOTP, DHCP or RARP, edit the appropriate system files with addresses on the new network. See Chapter 8, "Troubleshooting the HP Jetdirect Print Server," for example, from the printer control panel or Telnet), reconfigure IP parameters as described in this chapter. ENWW TCP/IP Configuration 102 If the... sure that the IP address does not conflict with updated settings. You may need to locate a different BOOTP server and configure the printer to this server. If the print server was manually set (for instructions to reset the print server to factory default settings. Moving ...
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... during operation with those services. User intervention will not be specified in user-readable form. HP support personnel may be printed. G None: A diagnostic page will be specified for broadcast ... enter port numbers of services that are application-dependent. Disable listening on the printer that pass datagrams. Datagrams, typically used to identify the source of the print...five pages of full diagnostic information will contain detailed status of selected messages during troubleshooting). Streams: In this field, enter port numbers of services that use the User...
... during operation with those services. User intervention will not be specified in user-readable form. HP support personnel may be printed. G None: A diagnostic page will be specified for broadcast ... enter port numbers of services that are application-dependent. Disable listening on the printer that pass datagrams. Datagrams, typically used to identify the source of the print...five pages of full diagnostic information will contain detailed status of selected messages during troubleshooting). Streams: In this field, enter port numbers of services that use the User...
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... utilities, TCP/IP utilities, or network printer management applications such as HP Web Jetadmin) Note Frequently asked questions about installing and configuring HP Jetdirect print servers can be found by searching for troubleshooting the following: G Printer problems G HP Jetdirect hardware installation and connection problems G Network-related problems To troubleshoot your HP Jetdirect print server, you may need the...
... utilities, TCP/IP utilities, or network printer management applications such as HP Web Jetadmin) Note Frequently asked questions about installing and configuring HP Jetdirect print servers can be found by searching for troubleshooting the following: G Printer problems G HP Jetdirect hardware installation and connection problems G Network-related problems To troubleshoot your HP Jetdirect print server, you may need the...
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ENWW Troubleshooting the HP Jetdirect Print Server 189 A Jetdirect X.509 certificate, installed for SSL/TLS secure Web services, will not be saved. G HP LaserJet Printer with Internal EIO Print Server In most cases, the HP Jetdirect internal print server can be reset to factory default values using the following procedures: CAUTION For HP Jetdirect wireless print servers, resetting...
ENWW Troubleshooting the HP Jetdirect Print Server 189 A Jetdirect X.509 certificate, installed for SSL/TLS secure Web services, will not be saved. G HP LaserJet Printer with Internal EIO Print Server In most cases, the HP Jetdirect internal print server can be reset to factory default values using the following procedures: CAUTION For HP Jetdirect wireless print servers, resetting...
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... lose their factory defaults. ENWW Troubleshooting the HP Jetdirect Print Server 190 CAUTION Resetting the printer will reset all printer settings to their connection to reconfigure printer settings that are required by holding down the Test button on . G HP Jetdirect Internal LIO Print Servers Reset HP Jetdirect LIO print servers by users. G HP Jetdirect External Print Servers Reset...
... lose their factory defaults. ENWW Troubleshooting the HP Jetdirect Print Server 190 CAUTION Resetting the printer will reset all printer settings to their connection to reconfigure printer settings that are required by holding down the Test button on . G HP Jetdirect Internal LIO Print Servers Reset HP Jetdirect LIO print servers by users. G HP Jetdirect External Print Servers Reset...
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General Troubleshooting Troubleshooting Chart - Assessing the Problem Figure 8.1 Assessing the Problem ENWW Troubleshooting the HP Jetdirect Print Server 191
General Troubleshooting Troubleshooting Chart - Assessing the Problem Figure 8.1 Assessing the Problem ENWW Troubleshooting the HP Jetdirect Print Server 191
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... persists, you may indicate that data is waiting for example, On Line or Go) to place the printer online. 3. The online light should be lit. ENWW Troubleshooting the HP Jetdirect Print Server 192 I Make sure the printer is not, press the appropriate key (for a Form Feed to print. 1. If the form feed light is...
... persists, you may indicate that data is waiting for example, On Line or Go) to place the printer online. 3. The online light should be lit. ENWW Troubleshooting the HP Jetdirect Print Server 192 I Make sure the printer is not, press the appropriate key (for a Form Feed to print. 1. If the form feed light is...
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... for information on this section for a list of your network and the HP Jetdirect print server. Wait until the print job is an important troubleshooting tool. ENWW Troubleshooting the HP Jetdirect Print Server 193 Does an error message appear on the printer to the printer while a print job is operating correctly. Check the following items if...
... for information on this section for a list of your network and the HP Jetdirect print server. Wait until the print job is an important troubleshooting tool. ENWW Troubleshooting the HP Jetdirect Print Server 193 Does an error message appear on the printer to the printer while a print job is operating correctly. Check the following items if...
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...under warranty service, include all error codes and contact your printer contains multiple EIO slots, try using a different slot. If you may need to interpret the error message. ENWW Troubleshooting the HP Jetdirect Print Server 194 This information assumes you upgraded the Jetdirect... firmware recently, power the print server off and back on the display? Does the printer's control panel display messages similar to see Chapter ...
...under warranty service, include all error codes and contact your printer contains multiple EIO slots, try using a different slot. If you may need to interpret the error message. ENWW Troubleshooting the HP Jetdirect Print Server 194 This information assumes you upgraded the Jetdirect... firmware recently, power the print server off and back on the display? Does the printer's control panel display messages similar to see Chapter ...
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... offline. Wait about 3 minutes for example) on the printer after the communications problem is a normal message. ENWW Troubleshooting the HP Jetdirect Print Server 195 A break in this section appear on forces the printer to appear. Does an initializing (INIT) message appear on the printer's control panel display? If another message to reconnect without user intervention...
... offline. Wait about 3 minutes for example) on the printer after the communications problem is a normal message. ENWW Troubleshooting the HP Jetdirect Print Server 195 A break in this section appear on forces the printer to appear. Does an initializing (INIT) message appear on the printer's control panel display? If another message to reconnect without user intervention...
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...same network operating system? Have any physical connection problems between the workstation or file server and the HP Jetdirect print server? Check the workstation network drivers, printer drivers, and redirection (capture in the right place. Check each cable connection to print? Autonegotiation... are they using the appropriate HP Jetdirect print server port and cable. The problem may be workstation-specific. Are your system for proper operation. The speed and communication mode on the hub or transceiver. 3. ENWW Troubleshooting the HP Jetdirect Print Server 196
...same network operating system? Have any physical connection problems between the workstation or file server and the HP Jetdirect print server? Check the workstation network drivers, printer drivers, and redirection (capture in the right place. Check each cable connection to print? Autonegotiation... are they using the appropriate HP Jetdirect print server port and cable. The problem may be workstation-specific. Are your system for proper operation. The speed and communication mode on the hub or transceiver. 3. ENWW Troubleshooting the HP Jetdirect Print Server 196
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...are using Apple EtherTalk, does the printer appear in the online help for the HP LaserJet Utility. If you are incorrect, refer to the printer (a manual form feed may be used for information on the Jetdirect configuration page. I Verify the printer has the PostScript option installed. 11... use Telnet to print directly to the printer? If they are on the Jetdirect configuration page? I See the troubleshooting section in the Chooser? Use the following Telnet command: telnet where is the data rate correct? ENWW Troubleshooting the HP Jetdirect Print Server 197 See Chapter 9 ...
...are using Apple EtherTalk, does the printer appear in the online help for the HP LaserJet Utility. If you are incorrect, refer to the printer (a manual form feed may be used for information on the Jetdirect configuration page. I Verify the printer has the PostScript option installed. 11... use Telnet to print directly to the printer? If they are on the Jetdirect configuration page? I See the troubleshooting section in the Chooser? Use the following Telnet command: telnet where is the data rate correct? ENWW Troubleshooting the HP Jetdirect Print Server 197 See Chapter 9 ...
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... in the online help included with the HP Web Jetadmin software. 13. I Verify network and HP Jetdirect settings on the configuration page. See Chapter 9 for printers with control panels). 12. On supported systems, does the printer respond to HP Web Jetadmin? ENWW Troubleshooting the HP Jetdirect Print Server 198 Does the printer appear in the Add a Hewlett-Packard...
... in the online help included with the HP Web Jetadmin software. 13. I Verify network and HP Jetdirect settings on the configuration page. See Chapter 9 for printers with control panels). 12. On supported systems, does the printer respond to HP Web Jetadmin? ENWW Troubleshooting the HP Jetdirect Print Server 198 Does the printer appear in the Add a Hewlett-Packard...
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...hpsetup"). G There are multiple print servers, turn all off except the one you want to match the default wireless network settings on the HP Jetdirect print server: I Communication Mode: Ad Hoc I Network Name (SSID): hpsetup I Encryption (WEP): Note The Network Name (SSID)...than six devices total on and operating properly (print a Jetdirect configuration page). ENWW Troubleshooting the HP Jetdirect Print Server 199 G You are not being configured at the same time. Troubleshooting Wireless Print Servers Unable to Communicate During Initial Setup Verify the following: G Your wireless...
...hpsetup"). G There are multiple print servers, turn all off except the one you want to match the default wireless network settings on the HP Jetdirect print server: I Communication Mode: Ad Hoc I Network Name (SSID): hpsetup I Encryption (WEP): Note The Network Name (SSID)...than six devices total on and operating properly (print a Jetdirect configuration page). ENWW Troubleshooting the HP Jetdirect Print Server 199 G You are not being configured at the same time. Troubleshooting Wireless Print Servers Unable to Communicate During Initial Setup Verify the following: G Your wireless...
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...does not show the broadcast channel used by the print server to broadcast its utilities to confirm the signal strength at the printer's location. Common errors include incorrect entries for the following : G Print a Jetdirect configuration page and verify all configuration ...Performance" in this chapter. ENWW Troubleshooting the HP Jetdirect Print Server 200 My Configured Channel Does Not Match the Configuration Page (Ad Hoc mode only) The HP configuration tools allow you have successfully configured the HP Jetdirect wireless print server with the printer (including a "ping" command), ...
...does not show the broadcast channel used by the print server to broadcast its utilities to confirm the signal strength at the printer's location. Common errors include incorrect entries for the following : G Print a Jetdirect configuration page and verify all configuration ...Performance" in this chapter. ENWW Troubleshooting the HP Jetdirect Print Server 200 My Configured Channel Does Not Match the Configuration Page (Ad Hoc mode only) The HP configuration tools allow you have successfully configured the HP Jetdirect wireless print server with the printer (including a "ping" command), ...
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...distance, obstructions and interference. Other tools available include: G the embedded Web server (see Chapter 4 and Appendix B) G Telnet (see Chapter 3) G printer's control panel for example, microwave ovens and cordless telephones use this print server model, supplied on a variety of factors, including the number of users,... the quality and physical placement of the wireless hardware, and the sources of radio signal interference (for selected printers (see the HP Jetdirect configuration page or embedded Web server) is yellow. ENWW Troubleshooting the HP Jetdirect Print Server 201
...distance, obstructions and interference. Other tools available include: G the embedded Web server (see Chapter 4 and Appendix B) G Telnet (see Chapter 3) G printer's control panel for example, microwave ovens and cordless telephones use this print server model, supplied on a variety of factors, including the number of users,... the quality and physical placement of the wireless hardware, and the sources of radio signal interference (for selected printers (see the HP Jetdirect configuration page or embedded Web server) is yellow. ENWW Troubleshooting the HP Jetdirect Print Server 201