HP Color LaserJet 4700 - User Guide
Page 15
...problems with Mac OS 9.x 243 Solving problems with Mac OS X 245 Color printing problems ...249 Printout color error ...249 Incorrect shade ...249 Missing color ...249 Cartridge error ...250 Color match error ...250 Print quality troubleshooting ...251 Print quality problems associated with media 251...Web server (for printers with network connections) ..........278 Part numbers ...279 Appendix C Service and Support Hewlett-Packard limited warranty statement 284 Print cartridge limited warranty statement 285 Fuser and transfer unit limited warranty statement 286 HP maintenance agreements ......
...problems with Mac OS 9.x 243 Solving problems with Mac OS X 245 Color printing problems ...249 Printout color error ...249 Incorrect shade ...249 Missing color ...249 Cartridge error ...250 Color match error ...250 Print quality troubleshooting ...251 Print quality problems associated with media 251...Web server (for printers with network connections) ..........278 Part numbers ...279 Appendix C Service and Support Hewlett-Packard limited warranty statement 284 Print cartridge limited warranty statement 285 Fuser and transfer unit limited warranty statement 286 HP maintenance agreements ......
HP Color LaserJet 4700 - User Guide
Page 204
... is longer or shorter in the 1. A critical firmware error has occurred. 1. Press and to access help. cancel the job or press to step through the instructions. Turn the printer off then on 50.X FUSER ERROR For help press Description Recommended action Media is loaded that ... power. Press to see step by step information. The printer senses a different media type in the main thermistor. 3. 50.2: A fuser warm-up service error has occurred. OR 2. Turn the printer off then on. If the message persists, contact HP Support at http://www.hp.com/ support/clj4700.
... is longer or shorter in the 1. A critical firmware error has occurred. 1. Press and to access help. cancel the job or press to step through the instructions. Turn the printer off then on 50.X FUSER ERROR For help press Description Recommended action Media is loaded that ... power. Press to see step by step information. The printer senses a different media type in the main thermistor. 3. 50.2: A fuser warm-up service error has occurred. OR 2. Turn the printer off then on. If the message persists, contact HP Support at http://www.hp.com/ support/clj4700.
HP Color LaserJet 4700 - User Guide
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... then on 52.XY PRINTER ERROR alternates with the fuser. Values of Y are : 01 - Turn the printer off then on ENWW Description Recommended action The error might be due to continue. Turn the printer off then on . 4. A fuser error has occurred. Either a laser beam detects an error, or a laser error has occured. Black 1 - If the problem persists, contact HP Support at http://www...
... then on 52.XY PRINTER ERROR alternates with the fuser. Values of Y are : 01 - Turn the printer off then on ENWW Description Recommended action The error might be due to continue. Turn the printer off then on . 4. A fuser error has occurred. Either a laser beam detects an error, or a laser error has occured. Black 1 - If the problem persists, contact HP Support at http://www...
HP Color LaserJet 4700 - User Guide
Page 213
... (Q2630A) or 256MB (Q2631A). No action necessary. Load the correct paper in the printer and another supply item is spinning up LOAD TRAY 1: For help press LOAD TRAY 1: Description Recommended action The fuser is not installed or is fully seated. If prompted, confirm the size and type of... macros from sleep mode. Press and to view help . 4. To solve the problem, add more memory to 1. If the error persists, contact HP Support at http://www.hp.com/support/clj4700. The internal disk is missing, incorrectly placed, out, or low. size other paper trays are available for a...
... (Q2630A) or 256MB (Q2631A). No action necessary. Load the correct paper in the printer and another supply item is spinning up LOAD TRAY 1: For help press LOAD TRAY 1: Description Recommended action The fuser is not installed or is fully seated. If prompted, confirm the size and type of... macros from sleep mode. Press and to view help . 4. To solve the problem, add more memory to 1. If the error persists, contact HP Support at http://www.hp.com/support/clj4700. The internal disk is missing, incorrectly placed, out, or low. size other paper trays are available for a...
HP Color LaserJet 4700 - User Guide
Page 248
... feed is not configured correctly for the input tray. The input tray is selected in the software application. Tray 2 or optional tray feed error Table 8-6 Media does not feed from Tray 2 or optional trays Cause and solution Cause Solution Manual feed is empty. The input tray is... None of the optional trays appear as available if they are touching the paper. Closely inspect the fuser area for which the tray is empty. For more information, see Printer drivers or Printer drivers for the input tray. Print a configuration page to determine the media size for the input ...
... feed is not configured correctly for the input tray. The input tray is selected in the software application. Tray 2 or optional tray feed error Table 8-6 Media does not feed from Tray 2 or optional trays Cause and solution Cause Solution Manual feed is empty. The input tray is... None of the optional trays appear as available if they are touching the paper. Closely inspect the fuser area for which the tray is empty. For more information, see Printer drivers or Printer drivers for the input tray. Print a configuration page to determine the media size for the input ...
Service Manual
Page 169
ENWW Engine control system 149 Table 5-2 Function of an error status when it encounters the following conditions. Drum motor failure detection The DC controller determines the drum motor failure and notifies the formatter of motors, ... motors, and formatter 14 Delivery fan (Fan3) Exhausts heat around DC motor fuser and delivery unit 15 Cartridge fan (Fan2) Exhausts heat around DC motor the fuser and cartridges 16 Environment sensor Detects the N/A temperature and humidity levels inside the printer Failure detection Yes No No No Yes Yes Yes Yes Yes Yes...
ENWW Engine control system 149 Table 5-2 Function of an error status when it encounters the following conditions. Drum motor failure detection The DC controller determines the drum motor failure and notifies the formatter of motors, ... motors, and formatter 14 Delivery fan (Fan3) Exhausts heat around DC motor fuser and delivery unit 15 Cartridge fan (Fan2) Exhausts heat around DC motor the fuser and cartridges 16 Environment sensor Detects the N/A temperature and humidity levels inside the printer Failure detection Yes No No No Yes Yes Yes Yes Yes Yes...
Service Manual
Page 170
... signal is input for two seconds and longer after 1.5 seconds of the fuser motor drive start. ● Fuser motor rotation abnormality. NOTE The drum motor failure detection operates in the same manner for each color separately. ● Drum motor start-up abnormality. The interval of the ... of the ETB motor drive start . Cartridge fan failure detection The DC controller detects a cartridge fan failure and notifies the formatter of an error status when the cartridge fan lock detection signal is input for 0.5 seconds continuously after 1.5 seconds of delivery fan drive start . ● ...
... signal is input for two seconds and longer after 1.5 seconds of the fuser motor drive start. ● Fuser motor rotation abnormality. NOTE The drum motor failure detection operates in the same manner for each color separately. ● Drum motor start-up abnormality. The interval of the ... of the ETB motor drive start . Cartridge fan failure detection The DC controller detects a cartridge fan failure and notifies the formatter of an error status when the cartridge fan lock detection signal is input for 0.5 seconds continuously after 1.5 seconds of delivery fan drive start . ● ...
Service Manual
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Figure 5-8 Low-voltage power supply circuits Fuser control circuit This printer uses a ceramic heating method to heat the fuser. ENWW Engine control system 151 Low-voltage power supply The low voltage power supply unit generates DC power and controls the fuser. The low voltage power supply unit consists of an error status when the duplexer fan...
Figure 5-8 Low-voltage power supply circuits Fuser control circuit This printer uses a ceramic heating method to heat the fuser. ENWW Engine control system 151 Low-voltage power supply The low voltage power supply unit generates DC power and controls the fuser. The low voltage power supply unit consists of an error status when the duplexer fan...
Service Manual
Page 388
... that connects the fuser and the printer. Upgrade formatter and DC Controller firmware, which can be found in a single .rfu file from http://www.hp.com/ support/clj4700 or http://www.hp.com/ support/cp4005. 14. A laser error has occurred. 1. See Laser/scanner assembly on page 121. 15. Y, J1003 - See Installing a flash memory card (HP Color LaserJet 4700 Series only...
... that connects the fuser and the printer. Upgrade formatter and DC Controller firmware, which can be found in a single .rfu file from http://www.hp.com/ support/clj4700 or http://www.hp.com/ support/cp4005. 14. A laser error has occurred. 1. See Laser/scanner assembly on page 121. 15. Y, J1003 - See Installing a flash memory card (HP Color LaserJet 4700 Series only...
Service Manual
Page 391
... E label contacts. A printer motor error has occurred. Ensure that the ETB is working correctly. Run the component test to 24 V, replace the affected fan. 0A - Cartridge fan 05 - Measure pins 1 and 3 for upper exhaust fan J1034 - Check the connectors on . X Description 0 Motor error 1 Motor startup error 2 Motor rotation error 3 Fuser motor startup error 4 Fuser motor rotation error 5 Image drum...
... E label contacts. A printer motor error has occurred. Ensure that the ETB is working correctly. Run the component test to 24 V, replace the affected fan. 0A - Cartridge fan 05 - Measure pins 1 and 3 for upper exhaust fan J1034 - Check the connectors on . X Description 0 Motor error 1 Motor startup error 2 Motor rotation error 3 Fuser motor startup error 4 Fuser motor rotation error 5 Image drum...
Service Manual
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... Chapter 7 Troubleshooting ENWW See Disengaging drive motor on page 532. 2. Magenta 3 - Replace the ETB. Fuser motor error 1. Replace the fuser motor. Developing disengaging motor error 1. Install the tray and listen carefully. You can also watch the paper level indicator on the DC controller...the developing disengaging motor and the DC controller PCB. 3. Turn the printer off then on . 2. You should be able to verify that the fuser motor is working correctly. Yellow A tray lifting error has occurred, where XX is working correctly. Run the component test to...
... Chapter 7 Troubleshooting ENWW See Disengaging drive motor on page 532. 2. Magenta 3 - Replace the ETB. Fuser motor error 1. Replace the fuser motor. Developing disengaging motor error 1. Install the tray and listen carefully. You can also watch the paper level indicator on the DC controller...the developing disengaging motor and the DC controller PCB. 3. Turn the printer off then on . 2. You should be able to verify that the fuser motor is working correctly. Yellow A tray lifting error has occurred, where XX is working correctly. Run the component test to...
Service Manual
Page 401
.... No action necessary. Replace the internal disk. 4. The internal disk is initialized. See INSTALL FUSER, INSTALL TRANSFER UNIT, or INSTALL [COLOR] CARTRIDGE for approximately 15 seconds when the printer emerges from the location specified. [Device] can still print, but jobs that the ETB connectors on...hard disk installed in EIO slot X The internal disk device is plugged in correctly. 3. Make sure the disk is initializing. If the error persists, verify that require disk access, such as stored jobs, must wait until the disk is spinning up Description Recommended action 4. No ...
.... No action necessary. Replace the internal disk. 4. The internal disk is initialized. See INSTALL FUSER, INSTALL TRANSFER UNIT, or INSTALL [COLOR] CARTRIDGE for approximately 15 seconds when the printer emerges from the location specified. [Device] can still print, but jobs that the ETB connectors on...hard disk installed in EIO slot X The internal disk device is plugged in correctly. 3. Make sure the disk is initializing. If the error persists, verify that require disk access, such as stored jobs, must wait until the disk is spinning up Description Recommended action 4. No ...
Service Manual
Page 425
...edge sensor (SR12), and arrived at the paper leadingedge sensor (SR12) in the paper feed assembly. The fuser is late in arriving at the fuser, triggering the fuser paper sensor (SR1). printer 13.09.00 JAM IN TOP COVER AREA 1; SR14 SR8001 SL8001 Paper loop sensor 2 Paper reversing sensor ...Duplexing solenoid Jam locations by a specified time, this will not boot up when a 13.02.00 error exists, if the ...
...edge sensor (SR12), and arrived at the paper leadingedge sensor (SR12) in the paper feed assembly. The fuser is late in arriving at the fuser, triggering the fuser paper sensor (SR1). printer 13.09.00 JAM IN TOP COVER AREA 1; SR14 SR8001 SL8001 Paper loop sensor 2 Paper reversing sensor ...Duplexing solenoid Jam locations by a specified time, this will not boot up when a 13.02.00 error exists, if the ...
Service Manual
Page 426
... and associated jam locations (continued) Error message Jam location 13.12.00 JAM IN DUPLEX PATH 1, 2, 3; The fuser is hot, wait 10 minutes for a duplex turnaround, when the paper was late leaving or never left the fuser delivery sensor (SR1). The printer will attempt to automatically reprint jammed ...stuck or broken. The media might have been incorrectly loaded in the paper trays, something in the fuser might reprint several pages that you can use to set whether the printer should attempt to reprint jammed pages. Duplexing pickup unit jam 1 (duplexing unit stationary jam): The ...
... and associated jam locations (continued) Error message Jam location 13.12.00 JAM IN DUPLEX PATH 1, 2, 3; The fuser is hot, wait 10 minutes for a duplex turnaround, when the paper was late leaving or never left the fuser delivery sensor (SR1). The printer will attempt to automatically reprint jammed ...stuck or broken. The media might have been incorrectly loaded in the paper trays, something in the fuser might reprint several pages that you can use to set whether the printer should attempt to reprint jammed pages. Duplexing pickup unit jam 1 (duplexing unit stationary jam): The ...
Service Manual
Page 541
... callout 1) must depress the fuser interlock (callout 2). Be careful when performing printer diagnostics to avoid risk of issues. ENWW Diagnostics 521 During the special diagnostics mode the printer can run the diagnostic test...error state. Only trained service personnel should appear: Ready Diagnostics mode To exit press STOP When the printer is the door-closed position) and you can perform actions that are available to be depressed (this is in the special diagnostics mode, these five tests display in the HP Color LaserJet 4700 and HP Color LaserJet CP4005 series printers...
... callout 1) must depress the fuser interlock (callout 2). Be careful when performing printer diagnostics to avoid risk of issues. ENWW Diagnostics 521 During the special diagnostics mode the printer can run the diagnostic test...error state. Only trained service personnel should appear: Ready Diagnostics mode To exit press STOP When the printer is the door-closed position) and you can perform actions that are available to be depressed (this is in the special diagnostics mode, these five tests display in the HP Color LaserJet 4700 and HP Color LaserJet CP4005 series printers...
Service Manual
Page 542
Print the event log page The event log lists the printer events, including jams, service errors, and other printer conditions. 1. Press to select PRINT EVENT LOG. Press to select DIAGNOSTICS. 4. The printer returns to enter the MENUS. 2. The message Printing... Press Menu to the Ready state after ...to recognize the change. When the covers are installed, the door switch and fuser interlock are removed, the door interlock must perform these steps manually. 2 1 Figure 7-17 Door switch and fuser interlock NOTE Any time a cartridge is installed or removed while the covers are ...
Print the event log page The event log lists the printer events, including jams, service errors, and other printer conditions. 1. Press to select PRINT EVENT LOG. Press to select DIAGNOSTICS. 4. The printer returns to enter the MENUS. 2. The message Printing... Press Menu to the Ready state after ...to recognize the change. When the covers are installed, the door switch and fuser interlock are removed, the door interlock must perform these steps manually. 2 1 Figure 7-17 Door switch and fuser interlock NOTE Any time a cartridge is installed or removed while the covers are ...
Service Manual
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...log 500 settings 491 error status motor failures 149... 135, 189 file directory, printing 515 Finnish laser statement 46 firmware upgrade 143 flash optional 142 part numbers 564... 99, 111 temperatures 151 fuser drive assembly removing 286 fuser heaters 151, 155 fuser kit part numbers 565 fuser pressure release motor 147, 190...printer-driver 82 high-voltage contacts removing 326 high-voltage power supply PCB, locating 549 PCB, part numbers 609 PCB, removing 324 host USB 70 HP Color LaserJet 4700 service manual 55 support CD-ROM 55 unpacking 59 HP customer care Americas 51 Europe 51 HP ImageREt 438 HP...
...log 500 settings 491 error status motor failures 149... 135, 189 file directory, printing 515 Finnish laser statement 46 firmware upgrade 143 flash optional 142 part numbers 564... 99, 111 temperatures 151 fuser drive assembly removing 286 fuser heaters 151, 155 fuser kit part numbers 565 fuser pressure release motor 147, 190...printer-driver 82 high-voltage contacts removing 326 high-voltage power supply PCB, locating 549 PCB, part numbers 609 PCB, removing 324 host USB 70 HP Color LaserJet 4700 service manual 55 support CD-ROM 55 unpacking 59 HP customer care Americas 51 Europe 51 HP ImageREt 438 HP...
Service Manual
Page 668
... 355, 357 power cord connecting 57, 66 power on mode 137 operations 136 sequence 137 power supplies fuser 151 part numbers 609 PCB, locating 549 power supply detection 151 error 151 low voltage 151 power supply circuit low voltage 153 power supply fan removing 299 power supply unit ...covers 572 documentation 55 documentation manuals 565 duplexer 610 internal components 576 manual 55 media 564 PCBs 609 power supplies 585, 631, 638 printer 55 reference material 565 retaining rings 566 screws 566 service manuals 565 stapler/stacker 610 supplies 565 technical reference manuals 565 user guide 55...
... 355, 357 power cord connecting 57, 66 power on mode 137 operations 136 sequence 137 power supplies fuser 151 part numbers 609 PCB, locating 549 power supply detection 151 error 151 low voltage 151 power supply circuit low voltage 153 power supply fan removing 299 power supply unit ...covers 572 documentation 55 documentation manuals 565 duplexer 610 internal components 576 manual 55 media 564 PCBs 609 power supplies 585, 631, 638 printer 55 reference material 565 retaining rings 566 screws 566 service manuals 565 stapler/stacker 610 supplies 565 technical reference manuals 565 user guide 55...