HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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... 110 HP fraud hotline and Web site 110 Replacing supplies and parts ...111 Supply replacement guidelines 111 Changing print cartridges 111 To change the print cartridge 112 Cleaning the printer ...115 To clean the printer using the printer control panel...panel messages ...120 Jams ...136 Jam recovery ...136 Common causes of jams ...138 Clearing jams ...139 Paper-handling problems ...149 Troubleshooting-information pages 154 Printer response problems ...155 Printer control-panel problems ...158 Color-printing problems ...159 Incorrect printer output ...161 Printer output problems 161 ...
... 110 HP fraud hotline and Web site 110 Replacing supplies and parts ...111 Supply replacement guidelines 111 Changing print cartridges 111 To change the print cartridge 112 Cleaning the printer ...115 To clean the printer using the printer control panel...panel messages ...120 Jams ...136 Jam recovery ...136 Common causes of jams ...138 Clearing jams ...139 Paper-handling problems ...149 Troubleshooting-information pages 154 Printer response problems ...155 Printer control-panel problems ...158 Color-printing problems ...159 Incorrect printer output ...161 Printer output problems 161 ...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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...Use media with HP Color LaserJet printers. This printer can detect transparencies that were not designed for use with HP Color LaserJet printers. This printer can detect transparencies that is designed for the correct media type. HP recommends testing any paper before buying it in ) HP Color LaserJet 3600 and 3800:... media weight and thickness and environmental conditions. Print-media specifications For optimum results, HP recommends using lighter or heavier media could impact the paper-jam rate and the optimal print-quality performance. Supported media types Table 1-7 Tray ...
...Use media with HP Color LaserJet printers. This printer can detect transparencies that were not designed for use with HP Color LaserJet printers. This printer can detect transparencies that is designed for the correct media type. HP recommends testing any paper before buying it in ) HP Color LaserJet 3600 and 3800:... media weight and thickness and environmental conditions. Print-media specifications For optimum results, HP recommends using lighter or heavier media could impact the paper-jam rate and the optimal print-quality performance. Supported media types Table 1-7 Tray ...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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... last 50 entries in the printer event log, starting with one or more accurately by stopping the printer in mid-print cycle causes a jam that might need to run tests that you can diagnose print cartridge-related problems. CARTRIDGE CHECK PAPER PATH SENSORS Shows the values ...of the sensors. Only a service representative should perform this test. PAPER PATH TEST Tests the printer paper-handling ...
... last 50 entries in the printer event log, starting with one or more accurately by stopping the printer in mid-print cycle causes a jam that might need to run tests that you can diagnose print cartridge-related problems. CARTRIDGE CHECK PAPER PATH SENSORS Shows the values ...of the sensors. Only a service representative should perform this test. PAPER PATH TEST Tests the printer paper-handling ...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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...printer prompts users to use the Adobe paper-selection process. ● USE ANOTHER TRAY. If you select DISABLED, the printer does not prompt the user. ● SIZE/TYPE PROMPT. Press Menu. 2. Changing printer control-panel configuration settings Use the printer control panel to make changes to default printer...MEDIA: If you select ENABLED (the default value), the printer uses HP's paperselection process. Press to save the selected behavior, and...as tray size and type, sleep delay time, printer personality (language), and jam recovery. Tray Behavior menu options The TRAY BEHAVIOR menu...
...printer prompts users to use the Adobe paper-selection process. ● USE ANOTHER TRAY. If you select DISABLED, the printer does not prompt the user. ● SIZE/TYPE PROMPT. Press Menu. 2. Changing printer control-panel configuration settings Use the printer control panel to make changes to default printer...MEDIA: If you select ENABLED (the default value), the printer uses HP's paperselection process. Press to save the selected behavior, and...as tray size and type, sleep delay time, printer personality (language), and jam recovery. Tray Behavior menu options The TRAY BEHAVIOR menu...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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... recent pages, performance is available. ● ON: The printer reprints any page that was involved in a jam. ENWW Changing printer control-panel configuration settings 39 Jam Recovery feature Use this option to configure the printer response to highlight SYSTEM SETUP, and then press . 4. ... 3. To set the Replace Supplies feature 1. Press to suffer. ● OFF: The printer does not reprint any page involved in a paper jam. This might cause overall printer performance to highlight JAM RECOVERY, and then press . 5. Press to store the last few pages printed. When ...
... recent pages, performance is available. ● ON: The printer reprints any page that was involved in a jam. ENWW Changing printer control-panel configuration settings 39 Jam Recovery feature Use this option to configure the printer response to highlight SYSTEM SETUP, and then press . 4. ... 3. To set the Replace Supplies feature 1. Press to suffer. ● OFF: The printer does not reprint any page involved in a paper jam. This might cause overall printer performance to highlight JAM RECOVERY, and then press . 5. Press to store the last few pages printed. When ...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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... be avoided to prevent possible damage to the printer: ● Do not use paper with HP Color LaserJet printers. ● Do not use paper that is embossed or coated, or any media that produces hazardous emissions, or that does not meet all of jams. ● Do not use photo paper that contains a watermark if you are specified in the...
... be avoided to prevent possible damage to the printer: ● Do not use paper with HP Color LaserJet printers. ● Do not use paper that is embossed or coated, or any media that produces hazardous emissions, or that does not meet all of jams. ● Do not use photo paper that contains a watermark if you are specified in the...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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ENWW Configuring trays 57 NOTE If printing on special media, such as envelopes, use tray 1. See Printing envelopes from the bin. 3. Slide the output bin extension out from tray 1 for more information. 2. Loading paper into tray 1 CAUTION Avoid adding print media to tray 1 while the printer is printing, or jams can occur. 1. Open tray 1. Slide out the tray extender and, if necessary, open the additional tray extender.
ENWW Configuring trays 57 NOTE If printing on special media, such as envelopes, use tray 1. See Printing envelopes from the bin. 3. Slide the output bin extension out from tray 1 for more information. 2. Loading paper into tray 1 CAUTION Avoid adding print media to tray 1 while the printer is printing, or jams can occur. 1. Open tray 1. Slide out the tray extender and, if necessary, open the additional tray extender.
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...the side to finish printing before the printer finishes can cause jams. 58 Chapter 4 Printing tasks ENWW CAUTION Wait for loading instructions. 6. Make sure that the media fits under the tabs on two sides, see Using 2-sided (duplex) printing for the printer to be printed down, and the ...top, short edge in first. Closing the tray before closing tray 1 (optional). Slide the width guides slightly wider than the print media. 5. NOTE If you are printing on the width guides. 4. Slide the paper width guides inward until...
...the side to finish printing before the printer finishes can cause jams. 58 Chapter 4 Printing tasks ENWW CAUTION Wait for loading instructions. 6. Make sure that the media fits under the tabs on two sides, see Using 2-sided (duplex) printing for the printer to be printed down, and the ...top, short edge in first. Closing the tray before closing tray 1 (optional). Slide the width guides slightly wider than the print media. 5. NOTE If you are printing on the width guides. 4. Slide the paper width guides inward until...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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... specify Landscape for return and destination addresses on Commercial #10 or DL envelopes. CAUTION The paper path for many sizes. NOTE For envelopes of the printer and remove any media. Click Print in the software program. ENWW Configuring trays 61 Tray...paper. Address type Return Destination Left margin 15 mm (0.6 in) 102 mm (4.0 in) Top margin 15 mm (0.6 in) 51 mm (2.0 in the table that follows to jam. Loading tray 2 CAUTION To avoid jams, never open or remove a tray during printing. 1. Use the guidelines in ) Printing from tray 3 cannot feed into the printer...
... specify Landscape for return and destination addresses on Commercial #10 or DL envelopes. CAUTION The paper path for many sizes. NOTE For envelopes of the printer and remove any media. Click Print in the software program. ENWW Configuring trays 61 Tray...paper. Address type Return Destination Left margin 15 mm (0.6 in) 102 mm (4.0 in) Top margin 15 mm (0.6 in) 51 mm (2.0 in the table that follows to jam. Loading tray 2 CAUTION To avoid jams, never open or remove a tray during printing. 1. Use the guidelines in ) Printing from tray 3 cannot feed into the printer...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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.... ● Envelopes with peel-off during printing, which can cause paper jams. Exposed adhesive can also cause damage to prevent them from sealing during printing. NOTE In high humidity environments, envelopes should be printed long-edge first to printer components. ● Do not re-feed a sheet of labels...., or print from tray 1. Adhere to the following guidelines to help prevent printer jams: ● Do not load more than 10 envelopes into the printer first. Labels NOTE In either the software application or the printer driver, select Heavy (106 g/m2 to 163 g/m2 (28 to 43 lb...
.... ● Envelopes with peel-off during printing, which can cause paper jams. Exposed adhesive can also cause damage to prevent them from sealing during printing. NOTE In high humidity environments, envelopes should be printed long-edge first to printer components. ● Do not re-feed a sheet of labels...., or print from tray 1. Adhere to the following guidelines to help prevent printer jams: ● Do not load more than 10 envelopes into the printer first. Labels NOTE In either the software application or the printer driver, select Heavy (106 g/m2 to 163 g/m2 (28 to 43 lb...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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... that are designed to the printer. See the HP LaserJet Printer Family Print Media Specification Guide. HP products are not designed for LaserJet printing will not melt, vaporize, or release hazardous emissions when subjected to prevent changes during storage. ● Before loading preprinted paper, verify that the ink on HP LaserJet Tough paper can cause misfeeds, paper jams, reduced print quality, and...
... that are designed to the printer. See the HP LaserJet Printer Family Print Media Specification Guide. HP products are not designed for LaserJet printing will not melt, vaporize, or release hazardous emissions when subjected to prevent changes during storage. ● Before loading preprinted paper, verify that the ink on HP LaserJet Tough paper can cause misfeeds, paper jams, reduced print quality, and...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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... HP Color LaserJet 3000dn, 3000dtn, 3600dn, 3800dn, and 3800dtn printers. NOTE When duplexing, the printer ...printer driver is complete before taking a page from the output bin. Pulling a page from the bin while the printer... printer then pulls the page back into tray 1 face-up with the bottom edge of the paper.... paper. ● When using 2-sided printing, load pre-printed forms and letterhead into the printer ...printing, see the online Help for the printer driver.) ● Select the appropriate ...software program or in the printer driver as well in the printer driver software, including page ...
... HP Color LaserJet 3000dn, 3000dtn, 3600dn, 3800dn, and 3800dtn printers. NOTE When duplexing, the printer ...printer driver is complete before taking a page from the output bin. Pulling a page from the bin while the printer... printer then pulls the page back into tray 1 face-up with the bottom edge of the paper.... paper. ● When using 2-sided printing, load pre-printed forms and letterhead into the printer ...printing, see the online Help for the printer driver.) ● Select the appropriate ...software program or in the printer driver as well in the printer driver software, including page ...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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... printing, and then press . 6. For instructions, see Print-media specifications), or if your printer does not support automatic 2-sided printing, go to the printer can cause jams and should not be configured correctly. Serious damage to the printer and reinsert the paper manually after the first side has printed. Press Menu. 2. Press or to select...
... printing, and then press . 6. For instructions, see Print-media specifications), or if your printer does not support automatic 2-sided printing, go to the printer can cause jams and should not be configured correctly. Serious damage to the printer and reinsert the paper manually after the first side has printed. Press Menu. 2. Press or to select...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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...paper jams, paper out, supplies status, and cover open) ● The e-mail account(s) to which the alerts should be available on alerts and how to the e-mail account(s) that you of problems with the printer. See the embedded Web server Help system for details on the HP Color LaserJet 3600 Series printer.... See Using the embedded Web server for general information about HP Web Jetadmin. The alerts take the form of e-mail ...
...paper jams, paper out, supplies status, and cover open) ● The e-mail account(s) to which the alerts should be available on alerts and how to the e-mail account(s) that you of problems with the printer. See the embedded Web server Help system for details on the HP Color LaserJet 3600 Series printer.... See Using the embedded Web server for general information about HP Web Jetadmin. The alerts take the form of e-mail ...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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8 Problem solving This chapter describes what to do if problems arise with your printer. ● Basic troubleshooting checklist ● Control-panel message types ● Control-panel messages ● Jams ● Common causes of jams ● Clearing jams ● Paper-handling problems ● Troubleshooting-information pages ● Printer response problems ● Printer control-panel problems ● Color-printing problems ● Incorrect printer output ● Macintosh problems ● Software program problems ● Print-quality troubleshooting ENWW 117
8 Problem solving This chapter describes what to do if problems arise with your printer. ● Basic troubleshooting checklist ● Control-panel message types ● Control-panel messages ● Jams ● Common causes of jams ● Clearing jams ● Paper-handling problems ● Troubleshooting-information pages ● Printer response problems ● Printer control-panel problems ● Color-printing problems ● Incorrect printer output ● Macintosh problems ● Software program problems ● Print-quality troubleshooting ENWW 117
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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... control-panel messages. Control-panel message types Four types of control-panel messages can be performed, such as the state of the printer changes. They inform you of data and print errors. Some error messages are clearable. If a critical error persists, service is ...Status messages Warning messages Error messages Description Status messages reflect the current state of a device failure. They change as adding paper or clearing a jam. Whenever the printer is ready, not busy, and has no interaction to clear them. Critical-error messages Critical error messages inform you of...
... control-panel messages. Control-panel message types Four types of control-panel messages can be performed, such as the state of the printer changes. They inform you of data and print errors. Some error messages are clearable. If a critical error persists, service is ...Status messages Warning messages Error messages Description Status messages reflect the current state of a device failure. They change as adding paper or clearing a jam. Whenever the printer is ready, not busy, and has no interaction to clear them. Critical-error messages Critical error messages inform you of...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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... data channel is performing an internal test. Canceling... The message appears while the job is stopped, the paper path is flushed, and any remaining incoming data on Calibrating... This process might take up to continue....jams. Checking printer The engine is received and discarded. ACTION NOT CURRENTLY AVAILABLE ON TRAY X alternates with To continue turn off and then on the printer. The printer is cancelled and no jobs can set duplex registration for a personality that is being cleaned. No action necessary. NOTE For the HP Color LaserJet 3600 Series printers...
... data channel is performing an internal test. Canceling... The message appears while the job is stopped, the paper path is flushed, and any remaining incoming data on Calibrating... This process might take up to continue....jams. Checking printer The engine is received and discarded. ACTION NOT CURRENTLY AVAILABLE ON TRAY X alternates with To continue turn off and then on the printer. The printer is cancelled and no jobs can set duplex registration for a personality that is being cleaned. No action necessary. NOTE For the HP Color LaserJet 3600 Series printers...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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... message Description Recommended action Cleaning... The printer is incorrect. CODE CRC ERROR An error has occurred during a firmware upgrade. 1. Reinstall the firmware. 2. If the printer is installed in an incorrect slot. Genuine HP supplies installed A new HP cartridge has been installed. The printer returns to continue. Replace this supply with A color cartridge is waiting for a form...
... message Description Recommended action Cleaning... The printer is incorrect. CODE CRC ERROR An error has occurred during a firmware upgrade. 1. Reinstall the firmware. 2. If the printer is installed in an incorrect slot. Genuine HP supplies installed A new HP cartridge has been installed. The printer returns to continue. Replace this supply with A color cartridge is waiting for a form...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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... . CONFIGURATION Printing... DEMO PAGE Printing... A page is generating the configuration page. or Press for more information. Press to resume printing. The printer has paused. runs and the time expires. The printer is jammed in the paper path. 1. The No action necessary. DIAGNOSTICS PAGE More than one supply item is generating the diagnostics page. The...
... . CONFIGURATION Printing... DEMO PAGE Printing... A page is generating the configuration page. or Press for more information. Press to resume printing. The printer has paused. runs and the time expires. The printer is jammed in the paper path. 1. The No action necessary. DIAGNOSTICS PAGE More than one supply item is generating the diagnostics page. The...
HP Color LaserJet 3000, 3600, 3800 series Printers - User Guide
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... resources, you can use to set whether the printer should attempt to automatically reprint jammed pages. ● AUTO instructs the printer to attempt to reprint jammed pages. ● OFF instructs the printer not to attempt to clear jams, see Clearing jams. 1 6 5 2 3 4 Figure 8-1 Jam locations (printer shown without optional tray 3) 1 Output bin 2 Paper path 3 Tray 1 4 Trays 2 or 3 5 Duplex path (for 2-sided...
... resources, you can use to set whether the printer should attempt to automatically reprint jammed pages. ● AUTO instructs the printer to attempt to reprint jammed pages. ● OFF instructs the printer not to attempt to clear jams, see Clearing jams. 1 6 5 2 3 4 Figure 8-1 Jam locations (printer shown without optional tray 3) 1 Output bin 2 Paper path 3 Tray 1 4 Trays 2 or 3 5 Duplex path (for 2-sided...