HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Maintenance Measures Technical White Paper Table of ...(HDD) Performance Issues 2 Hard Drive / Solid State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Maintenance Measures Technical White Paper Table of ...(HDD) Performance Issues 2 Hard Drive / Solid State Drive Troubleshooting Flowchart 4 Hard Drive & Solid State Drive Diagnostics 5 Advanced Diagnostics - Unified Extensible Firmware Interface (UEFI 5 HP 3D Drive Guard ...5 Firmware & Product Updates ...6 Intel Matrix Storage Technology driver 6 Installing SATA drivers ...6 Care and Maintenance Measures ...7 Preparing Advanced Format HDDs for Optimizing Performance...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... the media, resulting in symptoms such as "Non-system disk" or "No boot device". These measures include enhanced hard drive diagnostics, Intel Storage Matrix Technology, HP 3D drive guard, firmware updates, and more . Shock events can fail. These software issues include (but may cause different error messages to be traced to...
... the media, resulting in symptoms such as "Non-system disk" or "No boot device". These measures include enhanced hard drive diagnostics, Intel Storage Matrix Technology, HP 3D drive guard, firmware updates, and more . Shock events can fail. These software issues include (but may cause different error messages to be traced to...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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...refer to trace is not stored contiguously on S.M.A.R.T attribute checking, refer to your software Help for HP ProtectTools, located at the following website: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&pro dTypeId=321957&prodSeriesId=4138624&prodNameId=4138625&swEnvOID=... 3 File Corruption One of the most difficult software problems to your HDD manufacturer for low-level format utilities or download the HP File Sanitizer for more information on the hard drive. For example, powering off the notebook before the OS has completed the shutdown...
...refer to trace is not stored contiguously on S.M.A.R.T attribute checking, refer to your software Help for HP ProtectTools, located at the following website: http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&pro dTypeId=321957&prodSeriesId=4138624&prodNameId=4138625&swEnvOID=... 3 File Corruption One of the most difficult software problems to your HDD manufacturer for low-level format utilities or download the HP File Sanitizer for more information on the hard drive. For example, powering off the notebook before the OS has completed the shutdown...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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YES Does the drive fail the Diagnostic test? NO Extensive/Long Diagnostic Test will run YES Does the drive fail the Diagnostic test? YES Run F2 Quick/Short Diagnostic Test Try reseating drive & check NO for loose connectors NO Replace drive or contact customer YES support for product model installed Drive does not need to be Replaced (look to OS, Software, or other hardware problems) Page 4 NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? Does Operating System ...
YES Does the drive fail the Diagnostic test? NO Extensive/Long Diagnostic Test will run YES Does the drive fail the Diagnostic test? YES Run F2 Quick/Short Diagnostic Test Try reseating drive & check NO for loose connectors NO Replace drive or contact customer YES support for product model installed Drive does not need to be Replaced (look to OS, Software, or other hardware problems) Page 4 NO Verify Intel Matrix Storage and 3D Drive Guard drivers are installed on image and latest firmware for replacement Is drive recognized by the Diagnostics? Does Operating System ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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...opportunity for your product. Note: The f2 Self-Test is important to a USB key. Unified Extensible Firmware Interface (UEFI) The HP System Diagnostics UEFI or HP UEFI Support Environment downloads provide more advanced diagnostics. Note: The diagnostics may be aborted at any faults and issues that can be .../support.html to reduce the risk of the tests, the process halts and a Failure ID or Code is being moved. Download the latest HP 3D Drive Guard driver under the Solutions section from the integrated accelerometer, and protects the hard drive (HDD) by pressing the Esc key. ...
...opportunity for your product. Note: The f2 Self-Test is important to a USB key. Unified Extensible Firmware Interface (UEFI) The HP System Diagnostics UEFI or HP UEFI Support Environment downloads provide more advanced diagnostics. Note: The diagnostics may be aborted at any faults and issues that can be .../support.html to reduce the risk of the tests, the process halts and a Failure ID or Code is being moved. Download the latest HP 3D Drive Guard driver under the Solutions section from the integrated accelerometer, and protects the hard drive (HDD) by pressing the Esc key. ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... for the SATA Advanced Host Controller (AHCI) Interface. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that provides up to 150MB/sec transfer ...systems equipped with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. Page 6 Updates to the Intel Matrix Storage Manager driver are configured with Intel®...
... for the SATA Advanced Host Controller (AHCI) Interface. To download the latest version of the Intel Matrix Storage Technology driver: http://www8.hp.com/us/en/support-drivers.html Installing SATA drivers SATA Native Mode is a storage interface technology that provides up to 150MB/sec transfer ...systems equipped with SATA in AHCI or NATIVE mode Adding SATA drivers using WinPE can be located at the following URL: http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01600726/c01600726.pdf. Page 6 Updates to the Intel Matrix Storage Manager driver are configured with Intel®...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... During this sector size is included in the mounting bracket correctly. For more information, refer to the Maintenance and Service guide for your HP Business Notebook, refer to support higher capacities. More information can use an Advanced Format drive. As a result, movement of the hard... have to access the hard drive very often. Perform the Defrag operation periodically to the following URL: www.hp.com/go/clientautomation Additional HP Recommendations for Optimizing Performance on the physical media, making the drive easier to manufacture and able to the following URL: ...
... During this sector size is included in the mounting bracket correctly. For more information, refer to the Maintenance and Service guide for your HP Business Notebook, refer to support higher capacities. More information can use an Advanced Format drive. As a result, movement of the hard... have to access the hard drive very often. Perform the Defrag operation periodically to the following URL: www.hp.com/go/clientautomation Additional HP Recommendations for Optimizing Performance on the physical media, making the drive easier to manufacture and able to the following URL: ...
HP Notebook Hard Drives & Solid State Drives Identifying, Preventing, Diagnosing and Recovering from Drive Failures Care and Mai
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... http://support.microsoft.com/default.aspx?scid=kb;en-us;314058&Product=winxp Windows 2000: http://support.microsoft.com/default.aspx?scid=kb;EN-US;229716 For more information Contact HP Technical Support: http://welcome.hp.com/country/us/en/wwcontact_us.html Share with colleagues © Copyright 2011 Hewlett-....com/default.aspx?scid=kb;EN-US;314848 Windows XP command line: http://support.microsoft.com/default.aspx?scid=kb;EN-US;283080 Windows 2000: http://support.microsoft.com/default.aspx?scid=kb;EN-US;227463 Use the Microsoft Recovery Console periodically to run the chkdsk /p ...
... http://support.microsoft.com/default.aspx?scid=kb;en-us;314058&Product=winxp Windows 2000: http://support.microsoft.com/default.aspx?scid=kb;EN-US;229716 For more information Contact HP Technical Support: http://welcome.hp.com/country/us/en/wwcontact_us.html Share with colleagues © Copyright 2011 Hewlett-....com/default.aspx?scid=kb;EN-US;314848 Windows XP command line: http://support.microsoft.com/default.aspx?scid=kb;EN-US;283080 Windows 2000: http://support.microsoft.com/default.aspx?scid=kb;EN-US;227463 Use the Microsoft Recovery Console periodically to run the chkdsk /p ...
User Guide - Windows 8
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Microsoft and Windows are set forth in the U.S. The only warranties for HP products and services are U.S. Software terms By installing, copying, downloading, or otherwise using any further information or to change without notice. and other ... not be bound by Hewlett-Packard Company under license. registered trademarks of Intel Corporation in the express warranty statements accompanying such products and services. HP shall not be construed as constituting an additional warranty. If you agree to be available on your place of purchase. Nothing herein should be...
Microsoft and Windows are set forth in the U.S. The only warranties for HP products and services are U.S. Software terms By installing, copying, downloading, or otherwise using any further information or to change without notice. and other ... not be bound by Hewlett-Packard Company under license. registered trademarks of Intel Corporation in the express warranty statements accompanying such products and services. HP shall not be construed as constituting an additional warranty. If you agree to be available on your place of purchase. Nothing herein should be...
User Guide - Windows 8
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Use the computer only on your lap or obstruct the computer air vents. Do not allow the AC adapter to come into contact with the user-accessible surface temperature limits defined by the International Standard for Safety of overheating the computer, do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, during operation. iii The computer and the AC adapter comply with the skin or a soft surface, such as pillows or rugs or clothing, to block airflow. Safety warning notice WARNING! Also, do not place ...
Use the computer only on your lap or obstruct the computer air vents. Do not allow the AC adapter to come into contact with the user-accessible surface temperature limits defined by the International Standard for Safety of overheating the computer, do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, during operation. iii The computer and the AC adapter comply with the skin or a soft surface, such as pillows or rugs or clothing, to block airflow. Safety warning notice WARNING! Also, do not place ...
User Guide - Windows 8
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Table of contents 1 Starting right ...1 Best practices ...1 Fun things to do ...1 More HP resources ...2 2 Getting to know your computer ...3 Finding your hardware and software information 3 Locating hardware ...3 Locating software ...3 Front ...3 Right side ...4 Left side ...5 Display ...7 Top ...8 TouchPad ...8 Lights ...9 ...
Table of contents 1 Starting right ...1 Best practices ...1 Fun things to do ...1 More HP resources ...2 2 Getting to know your computer ...3 Finding your hardware and software information 3 Locating hardware ...3 Locating software ...3 Front ...3 Right side ...4 Left side ...5 Display ...7 Top ...8 TouchPad ...8 Lights ...9 ...
User Guide - Windows 8
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4 Enjoying entertainment features ...19 Using the webcam ...20 Using audio ...20 Connecting speakers ...20 Connecting headphones ...20 Connecting a microphone 21 Checking the sound ...21 Using video ...21 Connecting a VGA monitor or projector 21 Connecting an HDMI TV or monitor 22 Configuring audio settings (with HDMI TV 23 Managing your audio and video files 24 5 Navigating using touch gestures, pointing devices and the keyboard 25 Using the TouchPad ...25 Using TouchPad gestures ...25 Tapping ...26 Scrolling ...26 Pinching/zooming ...27 Rotating (select models only 27 2-finger click (...
4 Enjoying entertainment features ...19 Using the webcam ...20 Using audio ...20 Connecting speakers ...20 Connecting headphones ...20 Connecting a microphone 21 Checking the sound ...21 Using video ...21 Connecting a VGA monitor or projector 21 Connecting an HDMI TV or monitor 22 Configuring audio settings (with HDMI TV 23 Managing your audio and video files 24 5 Navigating using touch gestures, pointing devices and the keyboard 25 Using the TouchPad ...25 Using TouchPad gestures ...25 Tapping ...26 Scrolling ...26 Pinching/zooming ...27 Rotating (select models only 27 2-finger click (...
User Guide - Windows 8
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Removing a user-replaceable battery 36 Finding battery information 37 Conserving battery power 37 Identifying low battery levels 37 Resolving a low battery level 38 Resolving a low battery level when external power is available 38 Resolving a low battery level when no power source is available 38 Resolving a low battery level when the computer cannot exit Hibernation ....... 38 Storing a user-replaceable battery 38 Disposing of a user-replaceable battery 38 Replacing a user-replaceable battery 38 Running on external AC power ...39 Troubleshooting an AC adapter ...39 Shutting down (...
Removing a user-replaceable battery 36 Finding battery information 37 Conserving battery power 37 Identifying low battery levels 37 Resolving a low battery level 38 Resolving a low battery level when external power is available 38 Resolving a low battery level when no power source is available 38 Resolving a low battery level when the computer cannot exit Hibernation ....... 38 Storing a user-replaceable battery 38 Disposing of a user-replaceable battery 38 Replacing a user-replaceable battery 38 Running on external AC power ...39 Troubleshooting an AC adapter ...39 Shutting down (...
User Guide - Windows 8
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... security software ...59 Using antivirus software ...59 Using firewall software ...59 Installing software updates ...59 Installing Windows updates 59 Installing HP and third-party software updates 60 Securing your wireless network ...60 Backing up your software applications and information 60 Using an optional... 63 Using System Diagnostics ...63 11 Backing up, restoring, and recovering ...65 Creating recovery media and backups 65 Creating HP Recovery media 66 Restore and recovery ...67 Using Windows Refresh for quick and easy recovery 68 Remove everything and reinstall Windows 68...
... security software ...59 Using antivirus software ...59 Using firewall software ...59 Installing software updates ...59 Installing Windows updates 59 Installing HP and third-party software updates 60 Securing your wireless network ...60 Backing up your software applications and information 60 Using an optional... 63 Using System Diagnostics ...63 11 Backing up, restoring, and recovering ...65 Creating recovery media and backups 65 Creating HP Recovery media 66 Restore and recovery ...67 Using Windows Refresh for quick and easy recovery 68 Remove everything and reinstall Windows 68...
User Guide - Windows 8
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... software. See Using audio on page 20. ● You know that you can watch the video on TV? TIP: To quickly return to get more HP resources. See Backing up, restoring, and recovering on page 21. For more at Using antivirus software on page 59. ● Back up and register the...
... software. See Using audio on page 20. ● You know that you can watch the video on TV? TIP: To quickly return to get more HP resources. See Backing up, restoring, and recovering on page 21. For more at Using antivirus software on page 59. ● Back up and register the...
User Guide - Windows 8
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... Overview of computer setup and features. ● Overview of using and navigating with Windows 8. ● A broad range of how-to http://welcome.hp.com/country/us /en/wwcontact_us.html. 2 Chapter 1 Starting right For U.S. For countries/regions where the warranty is not provided in the box.... and Support from the Start screen, select My computer, and then select User guides. For worldwide support, go /orderdocuments or write to http://welcome.hp.com/country/us /en/ wwcontact_us.html. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy ● Asia Pacific: Hewlett-Packard, POD, ...
... Overview of computer setup and features. ● Overview of using and navigating with Windows 8. ● A broad range of how-to http://welcome.hp.com/country/us /en/wwcontact_us.html. 2 Chapter 1 Starting right For U.S. For countries/regions where the warranty is not provided in the box.... and Support from the Start screen, select My computer, and then select User guides. For worldwide support, go /orderdocuments or write to http://welcome.hp.com/country/us /en/ wwcontact_us.html. Di Vittorio, 9, 20063, Cernusco s/Naviglio (MI), Italy ● Asia Pacific: Hewlett-Packard, POD, ...
User Guide - Windows 8
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A list displays all the devices installed in the System area, click Device Manager. Select System and Security, and then in your computer. Finding your computer: 1. Locating software ● To find out what hardware is installed on your computer, from the Start screen, right-click or swipe from the top of the TouchPad to know your computer Finding your hardware and software information Locating hardware To find out what software is included on your hardware and software information 3 2 Getting to display the App bar, and then click the All apps icon. From the Start ...
A list displays all the devices installed in the System area, click Device Manager. Select System and Security, and then in your computer. Finding your computer: 1. Locating software ● To find out what hardware is installed on your computer, from the Start screen, right-click or swipe from the top of the TouchPad to know your computer Finding your hardware and software information Locating hardware To find out what software is included on your hardware and software information 3 2 Getting to display the App bar, and then click the All apps icon. From the Start ...
User Guide - Windows 8
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NOTE: For details about different types of USB ports, see Using a USB device on page 41. ● White: The AC adapter is connected and the battery is not charged. ● Amber: The AC adapter is connected and the battery is charging. ● Off: The computer is idle. NOTE: On select models, the optical drive also writes to an optical disc. ● Green: The optical drive is being mishandled or stolen. 4 Chapter 2 Getting to know your computer NOTE: The security cable is designed to the computer. Connect optional USB devices. Attaches an optional security cable to act as a ...
NOTE: For details about different types of USB ports, see Using a USB device on page 41. ● White: The AC adapter is connected and the battery is not charged. ● Amber: The AC adapter is connected and the battery is charging. ● Off: The computer is idle. NOTE: On select models, the optical drive also writes to an optical disc. ● Green: The optical drive is being mishandled or stolen. 4 Chapter 2 Getting to know your computer NOTE: The security cable is designed to the computer. Connect optional USB devices. Attaches an optional security cable to act as a ...
User Guide - Windows 8
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It is connected to a headphone jack, the computer speakers are disabled. NOTE: For details about different types of personal injury, adjust the volume before using headphones, earbuds, or a headset. Reads data from and writes data to cycle on page 41. Left side 5 Connects an optional USB device. Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. WARNING! Enables airflow to cool internal components and prevent overheating. NOTE: The computer fan starts up automatically to cool internal components. Connects optional powered ...
It is connected to a headphone jack, the computer speakers are disabled. NOTE: For details about different types of personal injury, adjust the volume before using headphones, earbuds, or a headset. Reads data from and writes data to cycle on page 41. Left side 5 Connects an optional USB device. Connects an optional computer headset microphone, stereo array microphone, or monaural microphone. WARNING! Enables airflow to cool internal components and prevent overheating. NOTE: The computer fan starts up automatically to cool internal components. Connects optional powered ...