HP 10C - Optical Disk Jukebox Support and Manuals
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Popular HP 10C Manual Pages
HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 1
...you follow instructions from HP support. HP StorageWorks Library and Tape Tools FAQ
Other languages: French, German, Spanish, Italian, Korean, Japanese, Chinese
This document: www.hp.com/support/lttfaq
Windows GUI version
This document is a brief, screenshot-based guide to Support 31 How do I turn on L&TT, please see the user guide.
Where is the L&TT user guide 2 How do I install L&TT 3 How...
HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 2
Where is English only. Note The user guide is the L&TT user guide? Follow the Technical Support & Documentation link. The user guide is available from the L&TT web page at http://www.hp.com/support/tapetools.
HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 3
... a SAN.
• You will need the tape driver installed to be the backup server, but it is the latest version.
• Install L&TT on the CD that can "see" your tape drive. How do I install L&TT?
• L&TT is available for free download from http://www.hp.com/support/tapetools and on any server that came...
HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 7
How do I use L&TT to find my drive serial number?
• Install and run L&TT • Select the device and click Identity on the toolbar. • The serial number is displayed under the Device Information tab. • It is also available from the support ticket.
HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 8
You will need internet access for this. Install and run L&TT 2. How do I verify that my drive's firmware is up to the user guide. 1. Select the device and click Firmware on the toolbar. 3. If not please refer to date? In the Local Firmware Files tab, click Get Firmware from Web.
HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 10
... of the drive and provides recommendations if issues are still uncertain about the drive's health, run the Drive Assessment test.
• 15 minute assessment 1. Generate a support ticket for the drive 2. Look at the Device Analysis section. This section gives an assessment of their health along with a known good (preferably new) tape...
HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 11
The ticket viewer will appear.
How do I generate a support ticket?
1. In the Support ticket tab, click Extract or Refresh Device Data. 4. Select the device and click Support on the toolbar. 3. Click View Support Ticket. 5. Use this to examine the ticket. Install and run L&TT 2. The support ticket contains a section called Device Analysis, which examines the logs within...
HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 13
...be
overwritten. 5. If the test fails with a known, good tape then the drive needs
attention. Contact HP support and send the results in the ResultLog.ltt file. In the Test Execution tab, select the drive 4. Open...failures. How do I run L&TT 2. The test will take 10-15 minutes. 6. Install and run the Drive Assessment Test?
1. Select the device and click Test on the toolbar. 3.
HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 15
...your drive. HP recommends that you use a known good (preferably new) tape to accurately determine the health of the problem. Contact support in this ...indicates a faulty drive. If the test fails using a good tape, this case. If the drive is measuring the health of the drive rather than the quality of the tape. The test evaluates whether or not a specific...
HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 22
How do I run L&TT 2. See Drive Performance Results tab for results or as shown - Install and run the Device Performance test?
1. Select the device and click Dev Perf on the toolbar. 3. Set parameters as preferred - and start 4.
HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 24
Install and run the System Performance Backup Pre-test?
1. and start 5. or as shown - See System Performance Results tab for results How do I run L&TT 2. Select the device and click Sys Perf on the toolbar. 3. Select the Backup Pre-test tab 4. Set parameters as preferred -
HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 25
How do I run the System Performance Restore Pre-test?
• Install and run L&TT • Select the device and click Sys Perf on the toolbar. • Select the Restore Pre-test tab • Set parameters as preferred - or as shown - and start • See System Performance Results tab for results
HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 27
...Email 2. How do I send a support ticket by e-mail?
• If you have e-mail set up form with your server then ...1. Click on Send
• If not then 1. Archive the files (to save the ticket files (one header file and one data file for each device) into a directory. 2. Fill out the pop-up on your details 3. Click on Send Support Ticket by HP support...
HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 29
... and is EventLog.ltt; The most recent file is useful for the L&TT event log by the L&TT support team. How do I /O history enabled.
1. Archive all the files that is recorded. 4. The most ... to Event Log. 3.
You may be asked for troubleshooting L&TT issues. Check Add I/O History to L&TT
Support (LTT_team@hp.com). Open the Preferences menu. 2. Locate the /logs directory. 5.
HP StorageWorks Library and Tape Tools FAQ - Windows GUI Version - Page 31
Archive and e-mail this file to see the results summary. The file can be viewed using L&TT. How do I send the results of all L&TT tests are automatically saved to the ResultLog.ltt file in the /logs directory. Scroll to the end to Support.
The results of the assessment test to Support? Just double-click on it.
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