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8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 3
...Getting Help 1
Gateway Web site 3 Using Support 3
Help and Support 5 Searching for a topic 6
BigFix 6 Using Your Computer guide 7 Online help 7 Gateway contact information 8
2 Checking Out Your Gateway Computer 9
Desktop PC Front 10 Desktop PC Back 12 Identifying your model 15
Gateway model and serial number 15 Microsoft Certificate of Authenticity 15 Finding your specifications 16...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 4
... panel 51 Removing the front bezel 52 Closing the case 53 Replacing the side panel 53 Replacing the front bezel 54 Installing memory 55 Replacing the system battery 57
6 Troubleshooting 59
Safety guidelines 60 First steps 60 Troubleshooting 61
Add-in cards 61 Audio 61 Battery 61 CD or DVD drives 61 Computer 63
ii
www.gateway.com
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 23
... space, try replacing your existing hard...power surges. www.gateway.com
17 Single layer writable DVDs can free up hard drive space by backing up your computer from data loss during a power failure so you computer. Laser printers are printing large documents.
Dual layer writable DVDs hold as much as 700 MB of data. Uninterruptible power supplies A standby, uninterruptible power supply...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 65
Chapter 6
Troubleshooting
• Troubleshooting typical hardware and software problems
• Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training
59
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 66
... is connected to troubleshoot your computer problem if:
■ Power cords or plugs are damaged ■ Liquid has been spilled into your computer ■ Your computer was dropped ■ The case was damaged Instead, unplug your computer and an AC outlet and that the AC outlet is supplying power.
■ If you followed each instruction. ■ If an error occurs in...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 72
... information about troubleshooting Internet connections, click Start, then click Help and Support.
OR - If you still get the error, your browser, then reconnect and open the browser.
If the error message still appears, disconnect from the diskette drive, then press ENTER.
See "Desktop PC Back" on page 12 to browse the Internet This problem can affect...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 74
... determine if a memory module is failing. Help and Support
For more information about troubleshooting memory errors, click
Start, then click Help and Support. Type the keyword memory
error in the My Computer window ■ Reboot your computer. Modem (dial-up)
See also "Internet" on page 66.
68
www.gateway.com Memory card reader
Drive letters for the memory...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 77
...
See "Desktop PC Back...Support
For more information about the modem
appears, the modem passed diagnostics. Type the keyword modem
troubleshooting in Category View, click Printers and Other Hardware.
3 Click/Double-click the Phone and Modem Options icon, then click the Modems tab. 4 Click your computer.
■ Run Windows modem diagnostics. www.gateway.com
71 You may cause problems...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 80
... about network troubleshooting, click Start, then
click Help and Support. Networks
You cannot connect to your home, see "Networking Your Computer" on page 81.
Passwords
Your computer does not accept your company computer department or network administrator for help. Contact your password Make sure that CAPS LOCK is turned off, then retype the password.
74
www.gateway.com Make...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 82
... Use Printer Offline, click Use Printer Offline to the printer.
Help and Support
For more information about printer troubleshooting, click Start, then
click Help and Support. See the printer documentation for instructions for instructions on installing the printer driver. You see a "Printer queue is full" error message ■ Make sure that the printer is in the Search box...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 83
... turned off. www.gateway.com
77 For more information, see the speaker setup poster to check your... speaker connections.
■ Make sure that the volume controls are using external speakers, see "Configuring the audio jacks" on page 30.
■ If you are turned up. Type the keyword sound troubleshooter
in the Search box
, then click the arrow. Help and Support...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 88
... assign IP addresses to obtain a permit and hire a licensed installer. Important
Check local code requirements before installing Ethernet cable or other wiring in the home.
To create an Ethernet network, you to each computer or network device.
82
www.gateway.com Chapter 7: Networking Your Computer
Introduction to set up an Ethernet network is Dynamic Host Control Protocol...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 106
..., unplug the product from touching such power lines or circuits. Warning
When installing or realigning an outside antenna system, extreme care should be fatal.
7 6
5 4 3
1
2
Antenna and satellite grounding
Reference Grounding component
1
Electric service equipment
2
Power service grounding electrode system (NEC Art 250, Part H)
3
Ground clamps
4
Grounding conductors (NEC Section...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 112
... component exteriors 46 cleaning computer display 47 cleaning computer screen 47 cleaning keyboard 46 cleaning mouse 47 protecting from viruses 43
memory adding 55 installing 55 purchasing 16 replacing 55 troubleshooting 68
memory card reader locating 10 memory card types supported 35 using 35
microphone jack 11, 14
Microsoft Certificate of Authenticity 15 model number 15 modem...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 115
... 74 passwords 74 power 75 printer 75 safety guidelines 60
screen 64, 72
screen area 72 screen resolution 72 technical support 78 telephone support 78
Web site connection speed 66
turning off computer 11, 24, 25 turning on computer 11, 23
tutoring fee-based 80
TV out (S-Video out) jack 13
U uninterruptible power supply (UPS) 17, 22
updating device drivers 3
updating...
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