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8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 5
... 84 Installing Ethernet cards and drivers 84 Making sure your broadband connection works 85 Naming the computers and the workgroup 85 Configuring the TCP/IP protocol 86 Setting up an Ethernet network 88 Configuring your router 90
Testing your network 92 Troubleshooting Your Ethernet network 93
A Safety, Regulatory, and Legal Information 95
Index 103
www.gateway...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 10
... Gateway supports. By entering your serial number you manage your drivers. Upgrade Center
Click Upgrade Center to view and purchase upgrades for BIOS and driver upgrades.
Click the arrow button to customer care with a live technician, including chat and e-mail.
Customer Service
Click Customer Service to get the latest software updates for your model number to get drivers specific...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 65
Chapter 6
Troubleshooting
• Troubleshooting typical hardware and software problems
• Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training
59
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 66
... before accessing internal components. The
message may help . Help and Support
For more information about troubleshooting, click Start, then click
Help and Support. First steps
If you have problems with your computer, try these safety guidelines:
■ Never remove your computer case cover while your computer is turned on and while the modem cable, network cable, and...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 72
... the error, your modem. Help and Support
For more information, "Modem (dial-up )" on page 12 to make sure that the connections have been made correctly.
■ Make sure that the connections have a problem with your Internet service provider (ISP) is plugged into the modem jack and not the Ethernet network jack.
Chapter 6: Troubleshooting
You...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 73
...support. Troubleshooting
■ The condition of the telephone lines in your residence or at your local telephone service
■ The condition of the Internet computers to replace it. For more information, see a "keyboard stuck" or "key failure" error...keyboard that came with your Internet service provider (ISP) is set up correctly.
www.gateway.com
67
Keyboard
The keyboard does ...driver.
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 74
...Help and Support
For more information about troubleshooting memory errors, click
Start, then click Help and Support.
You see a "Memory error" message ■ Use a third-party diagnostic program to help determine if a memory module is failing. Type the keyword memory
error in the My Computer window ■ Reboot your computer. Memory card reader
Drive letters for the memory card slots...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 77
... did not pass diagnostics.
If information about modem troubleshooting, click Start, then
click Help and Support. If the handshaking sounds are too loud, you get an error such as port already open programs. 2 Click Start, then click Control Panel.
Troubleshooting
The modem is not recognized by your computer ■ Make sure that the line connected...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 80
... is turned off, then retype the password.
74
www.gateway.com Networks
You cannot connect to your computer. ■ Remove all extension cables and switch boxes. ■ Try a mouse you know is working to control precisely, cleaning the mouse will likely improve its accuracy. Type the keyword network
troubleshooting in your home, see "Networking...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 82
... set to clear the check mark. Most printers have been printed before sending additional files to the printer.
■ If you print large files or many files at one time, you want to add additional memory to use. Chapter 6: Troubleshooting
■ Reinstall the printer driver.
See the printer documentation for instructions for instructions on installing the printer driver...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 83
www.gateway.com
77 Help and Support
For more information, see "Adjusting the volume" on page 30.
■... see the speaker setup poster to check your speaker connections.
■ Make sure that the universal jacks are configured correctly. For more information about sound troubleshooting, click Start, then
click Help and Support. Type the keyword sound troubleshooter
in the Search ...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 88
Important
Check local code requirements before installing Ethernet cable or other wiring in the home. Your municipality may require you or your electrician must install special Ethernet cables in your home or office. This connection type is commonly used in offices around the world and can be used to build computer networks in your home...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 106
... fall into such power lines or circuits.
Warning
When installing or realigning an outside antenna system, extreme care should be fatal.
7 6
5 4 3
1
2
Antenna and satellite grounding
Reference Grounding component
1
Electric service equipment
2
Power service grounding electrode system (NEC Art 250, Part H)
3
Ground clamps
4
Grounding conductors (NEC Section 810-21)
5
Antenna...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 112
... cleaning component exteriors 46 cleaning computer display 47 cleaning computer screen 47 cleaning keyboard 46 cleaning mouse 47 protecting from viruses 43
memory adding 55 installing 55 purchasing 16 replacing 55 troubleshooting 68
memory card reader locating 10 memory card types supported 35 using 35
microphone jack 11, 14
Microsoft Certificate of Authenticity 15 model number 15 modem
cable 31...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 114
... posture 21 reducing eye strain 20 setting up computer 20 static electricity 50
scanner installing 32
screen cleaning 47 troubleshooting 72
screen objects getting information 29
moving 29 selecting 29 Scroll Lock indicator 27 scroll wheel 28 searching in Help and Support 6
serial number 15, 16
serial port 14 setting up
safety precautions 96 shortcut menus...
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