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8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 3
...Getting Help 1
Gateway Web site 3 Using Support 3
Help and Support 5 Searching for a topic 6
BigFix 6 Using Your Computer guide 7 Online help 7 Gateway contact information 8
2 Checking Out Your Gateway Computer 9
Desktop PC Front 10 Desktop PC Back 12 Identifying your model 15
Gateway model and serial number 15 Microsoft Certificate of Authenticity 15 Finding your specifications 16...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 8
Please read this manual carefully to familiarize yourself with the best product possible. to provide best-of services and support. Thanks again, from your new Gateway computer for purchasing our computer! We are provided with our range of -class service and support in good operating condition. Gateway stands behind our value proposition to help you for years to high-...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 10
... about warranties and special offers.
Customer Service
Click Customer Service to view a list of Gateway telephone numbers for BIOS and driver upgrades.
To view support documents for all the products that Gateway supports. Downloads
Click Downloads to access product documentation, specifications, and guides for your computer, type your drivers. Click the arrow button to open...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 65
Chapter 6
Troubleshooting
• Troubleshooting typical hardware and software problems
• Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training
59
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 66
... instruction. ■ If an error occurs in the
Search box
, then click the arrow.
60
www.gateway.com
For more information about preventing damage from static electricity, see the program's printed documentation or the
online help Gateway Customer Care in diagnosing and fixing the problem. ■ If you added or removed peripheral devices, review the installation...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 72
... Internet service provider (ISP) is having technical difficulties. See "Desktop PC Back" on page 12 to make sure that your account with your ISP technical support for ... when you have a problem with your ISP is set up correctly. For more information about troubleshooting Internet connections, click Start, then click Help and Support.
If the error message still appears, disconnect...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 73
... sure that a key is set up correctly. For more information, see a "keyboard stuck" or "key failure" error message
■ Make sure that nothing is resting on your computer
People are sending you e-mail messages, but you have not received any mail ■ Click the receive button in correctly.
Troubleshooting
■ The condition of the...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 74
... troubleshooting memory errors, click
Start, then click Help and Support. Type the keyword memory
error in the My Computer window ■ Reboot your computer.
Memory card reader
Drive letters for the memory card slots do not appear in the Search box
, then click the arrow. Modem (dial-up)
See also "Internet" on page 66.
68
www.gateway...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 77
... telephone line with the modem connection.
■ Shut down the modem volume. Type the keyword modem
troubleshooting in the Search box
, then
click the arrow. www.gateway.com
71 Troubleshooting
The modem is not recognized by your computer ■ Make sure that the line connected to the modem is working and plugged into the...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 80
... more information about setting up a network in your home, see "Networking Your Computer" on page 81. Make sure that the mouse port works. Type the keyword network
troubleshooting in the Search box
, then
click the arrow.
Contact your password Make sure that CAPS LOCK is turned off, then retype the password.
74
www.gateway.com Networks...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 82
... Start, then
click Help and Support. Chapter 6: Troubleshooting
■ Reinstall the printer driver.
The Printers and Faxes window
opens.
3 Right-click the name of paper" error message After adding paper, make sure that came with your
Control Panel is online. See the printer documentation for instructions for instructions on installing the printer driver. You see a "Printer queue is...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 83
For more information, see "Adjusting the volume" on page 30. www.gateway.com
77
Help and Support
For more information, see "Configuring the audio jacks" on page 30.
■ Make sure that mute controls are turned off. Sound
Troubleshooting
You are not getting sound from the speakers ■ Make sure that the speakers are...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 88
...you to each computer or network device.
82
www.gateway.com
Ethernet, ...code requirements before installing Ethernet cable or other wiring in the home. A DHCP network configuration uses a router to automatically assign IP addresses to obtain a permit and hire a licensed installer.
This connection type is available at 1000 Mbps. Chapter 7: Networking Your Computer
Introduction to set...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 106
...1
2
Antenna and satellite grounding
Reference Grounding component
1
Electric service equipment
2
Power service grounding electrode system (NEC Art 250, Part H)
3
Ground clamps
4
Grounding conductors (NEC Section 810-21)
5
Antenna discharge unit (NEC Section 810-20)
6
Ground clamp
7
Antenna lead-in wire
100
www.gateway.com
Appendix A: Safety, Regulatory, and Legal Information...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 112
... component exteriors 46 cleaning computer display 47 cleaning computer screen 47 cleaning keyboard 46 cleaning mouse 47 protecting from viruses 43
memory adding 55 installing 55 purchasing 16 replacing 55 troubleshooting 68
memory card reader locating 10 memory card types supported 35 using 35
microphone jack 11, 14
Microsoft Certificate of Authenticity 15 model number 15 modem...
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