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8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 3
...Getting Help 1
Gateway Web site 3 Using Support 3
Help and Support 5 Searching for a topic 6
BigFix 6 Using Your Computer guide 7 Online help 7 Gateway contact information 8
2 Checking Out Your Gateway Computer 9
Desktop PC Front 10 Desktop PC Back 12 Identifying your model 15
Gateway model and serial number 15 Microsoft Certificate of Authenticity 15 Finding your specifications 16...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 18
...thumbscrew
Rear speaker jack (optional)
Ethernet (network) jack IEEE 1394/FireWire™/ i.Link™ ports (optional)
Parallel port
S-Video out jack (optional) TV ...(optional) Telephone jack
www.gateway.com Important
Your computer hardware options and port locations may vary from the illustration below. Chapter 2: Checking Out Your Gateway Computer
Desktop PC Back
Your computer includes the ...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 65
Chapter 6
Troubleshooting
• Troubleshooting typical hardware and software problems
• Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training
59
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 66
... that you followed each instruction. ■ If an error occurs in a program, see "Preventing static electricity discharge" on the screen, write down the exact message. Help and Support
For more information about troubleshooting, click Start, then click
Help and Support. The
message may help .
Chapter 6: Troubleshooting
Safety guidelines
While troubleshooting your computer, follow these...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 72
... a problem with your Internet service provider (ISP) is plugged into the modem jack and not the Ethernet network jack. If the error message still appears, disconnect from the diskette drive, then press ENTER.
Help and Support
For more information, "Modem (dial-up modem, make sure that you are using a dial-up )" on page 68.
See "Desktop PC...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 74
... box
, then click the arrow. You see a "Memory error" message ■ Use a third-party diagnostic program to help determine if a memory module is failing. Chapter 6: Troubleshooting
Memory
You see a "Not enough memory" error message Close all programs, then restart your computer.
Help and Support
For more information about troubleshooting memory errors, click
Start, then click Help and...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 75
...gateway.com
69
Troubleshooting
Your modem does not dial or does not connect ■ Make sure that the modem dialing properties are set correctly. To check the dialing properties:
1 Click Start, then click Control Panel. The Control Panel window opens. If your
Control Panel is disabled before using the modem. See "Desktop PC...your telephone service to get the correct code to make ...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 77
...Desktop PC... window opens. If information about modem troubleshooting, click Start, then
click Help and Support.
To run modem diagnostics:
1 Close... an error such as port already open programs. 2 Click Start, then click Control Panel. You may cause problems with no... data, or if you can turn down and restart your computer.
■ Run Windows modem diagnostics. www.gateway...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 80
...CAPS LOCK is turned off, then retype the password.
74
www.gateway.com Chapter 6: Troubleshooting
Mouse
The mouse does not work ■ ... Support
For more information about network troubleshooting, click Start, then
click Help and Support.
Passwords
Your computer does not accept your company computer department or network administrator for help.
For more information about setting up...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 82
... adding paper.
76
www.gateway.com Chapter 6: Troubleshooting
■ Reinstall the printer driver.
Type the keyword printer troubleshooter
in Category View, click Printers and Other Hardware.
2 Click/Double-click the Printers and Faxes icon.
See the printer documentation for instructions for instructions on installing the printer driver. See the guide that the printer is in...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 83
... information about sound troubleshooting, click Start, then
click Help and Support. For more information, see "Adjusting the volume" on page 30.
■ If you are using external speakers, see the speaker setup poster to check your speaker connections.
■ Make sure that the universal jacks are configured correctly. Help and Support
For more information...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 88
... runs at three different speeds. Chapter 7: Networking Your Computer
Introduction to set up an Ethernet network is Dynamic Host Control Protocol (DHCP) using a router.
This connection type is available at 1000 Mbps. Important
Check local code requirements before installing Ethernet cable or other wiring in the home. A DHCP network configuration uses a router to automatically...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 106
...1
2
Antenna and satellite grounding
Reference Grounding component
1
Electric service equipment
2
Power service grounding electrode system (NEC Art 250, Part H)
3
Ground clamps
4
Grounding conductors (NEC Section 810-21)
5
Antenna discharge unit (NEC Section 810-20)
6
Ground clamp
7
Antenna lead-in wire
100
www.gateway.com
Power lines
Do not locate the antenna near overhead...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 111
... 83 example 83 installing cards 84 installing drivers 84 jack 31 Ethernet jack 13 Ethernet network creating 84 external audio jack 14
F
Fast Ethernet 82 faxes
troubleshooting 70 files
opening 29 troubleshooting 64 finding
Help and Support topics 6 specifications 16
Firewire port 11, 13, 32
folders opening 29
front bezel removing 54 replacing 54
function keys 26
G
Gateway model number 15
serial...
8510943 - Gateway Computer User Guide (6-Bay Micro uBTX Case) - Page 112
... computer screen 47 cleaning keyboard 46 cleaning mouse 47 protecting from viruses 43
memory adding 55 installing 55 purchasing 16 replacing 55 troubleshooting 68
memory card reader locating 10 memory card types supported 35 using 35
microphone jack 11, 14
Microsoft Certificate of Authenticity 15 model number 15 modem
cable 31, 83, 89
connecting 31
DSL 31, 83...
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