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8511050 - Gateway Computer User Guide - Page 3
...Getting Help 1
Gateway Web site 3 Using Support 3
Help and Support 5 Searching for a topic 6
BigFix 6 Using Your Computer guide 7 Online help 7 Gateway contact information 8
2 Checking Out Your Gateway Computer 9
Desktop PC Front 10 Desktop PC Back 12 Identifying your model 15
Gateway model and serial number 15 Microsoft Certificate of Authenticity 15 Finding your specifications 16...
8511050 - Gateway Computer User Guide - Page 8
... decision choosing Gateway. You have a problem, our knowledgeable, dedicated customer service department will be pleased with fast, considerate service. We are provided with our range of -class service and support in good operating condition.
We have highlighted some basic care and safety information to help you keep your new Gateway computer for purchasing our computer! Thanks again...
8511050 - Gateway Computer User Guide - Page 10
... general information about warranties and special offers. Customer Service
Click Customer Service to get the latest software updates for all the products that Gateway supports. Contact Us
Click Contact Us to access links to locate your model number to get drivers specific to view and purchase upgrades for your computer, type your computer. Click the arrow button to open the Select...
8511050 - Gateway Computer User Guide - Page 65
Chapter 6
Troubleshooting
• Troubleshooting typical hardware and software problems
• Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training
59
8511050 - Gateway Computer User Guide - Page 66
...sure that you followed each instruction. ■ If an error occurs in the
Search box
, then click the arrow.
60
www.gateway.com First steps
If you have problems with your computer, try these safety guidelines:
■ Never remove your computer case cover while your computer and contact a qualified computer technician.
Type the keyword troubleshooting in a program, see "Preventing...
8511050 - Gateway Computer User Guide - Page 72
..., click Start, then click Help and Support. Type the keyword troubleshooting connections in the Search box
, then click the arrow. Double-check the URL or try a different URL.
Help and Support
For more information, "Modem (dial-up correctly.
If you still get the error, your Internet service provider (ISP) is set up )" on page 12 to...
8511050 - Gateway Computer User Guide - Page 74
... memory
error in the My Computer window ■ Reboot your computer. Chapter 6: Troubleshooting
Memory
You see a "Not enough memory" error message Close all programs, then restart your computer.
Help and Support
For more information about troubleshooting memory errors, click
Start, then click Help and Support.
Modem (dial-up)
See also "Internet" on page 66.
68
www.gateway.com...
8511050 - Gateway Computer User Guide - Page 77
... turn down and restart your computer.
■ Run Windows modem diagnostics. If the handshaking sounds are too loud, you get an error such as port already open programs. 2 Click Start, then click Control Panel. If information about modem troubleshooting, click Start, then
click Help and Support. Type the keyword modem
troubleshooting in Category View, click...
8511050 - Gateway Computer User Guide - Page 80
... know is turned off, then retype the password.
74
www.gateway.com
Passwords
Your computer does not accept your home, see "Networking Your Computer" on page 81. Networks
You cannot connect to control precisely, cleaning the mouse will likely improve its accuracy. Help and Support
For more information about network troubleshooting, click Start, then
click Help and...
8511050 - Gateway Computer User Guide - Page 82
... that came with your
Control Panel is not set to press after adding paper.
76
www.gateway.com Help and Support
For more information about printer troubleshooting, click Start, then
click Help and Support. See the printer documentation for instructions for instructions on installing the printer driver. Type the keyword printer troubleshooter
in Category View, click Printers and Other...
8511050 - Gateway Computer User Guide - Page 83
... jacks" on page 30. Help and Support
For more information, see the speaker setup poster to check your speaker connections.
■ Make sure that the universal jacks are configured correctly. Type the keyword sound troubleshooter
in the Search box
, then click the arrow. www.gateway.com
77 Sound
Troubleshooting
You are not getting sound from...
8511050 - Gateway Computer User Guide - Page 88
... networks in your home or office.
Important
Check local code requirements before installing Ethernet cable or other wiring in the home.
This connection type is Dynamic Host Control Protocol (DHCP) using a router. Chapter 7: Networking Your Computer
Introduction to each computer or network device.
82
www.gateway.com Ethernet, Fast Ethernet, or Gigabit Ethernet
Ethernet is...
8511050 - Gateway Computer User Guide - Page 106
... and Legal Information
Lightning protection
For added protection of any Gateway product during a lightning storm or when it could be ...installing or realigning an outside antenna system, extreme care should be fatal.
7 6
5 4 3
1
2
Antenna and satellite grounding
Reference Grounding component
1
Electric service equipment
2
Power service grounding electrode system (NEC Art 250, Part...
8511050 - Gateway Computer User Guide - Page 112
... component exteriors 46 cleaning computer display 47 cleaning computer screen 47 cleaning keyboard 46 cleaning mouse 47 protecting from viruses 43
memory adding 55 installing 55 purchasing 16 replacing 55 troubleshooting 68
memory card reader locating 10 memory card types supported 35 using 35
microphone jack 11, 14
Microsoft Certificate of Authenticity 15 model number 15 modem...
8511625 - Gateway Computer Hardware Reference (6-Bay Micro BTX Case) - Page 6
...of Gateway computer. The User Guide is an in-depth, easy-to-read manual that are specific to this guide
This guide includes information and maintenance instructions that includes information on your hard drive. CHAPTER 1: About This Reference
www.gateway.com
About this guide, the User Guide has been included on the following topics:
■ Help and technical support ■ Setting up...
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