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8511050 - Gateway Computer User Guide - Page 3
...Getting Help 1
Gateway Web site 3 Using Support 3
Help and Support 5 Searching for a topic 6
BigFix 6 Using Your Computer guide 7 Online help 7 Gateway contact information 8
2 Checking Out Your Gateway Computer 9
Desktop PC Front 10 Desktop PC Back 12 Identifying your model 15
Gateway model and serial number 15 Microsoft Certificate of Authenticity 15 Finding your specifications 16...
8511050 - Gateway Computer User Guide - Page 10
...BIOS and driver upgrades. For more information, see "Telephone support" on page 78.
4
www.gateway.com Chapter 1: Getting Help
Support Home
Click Support Home, then click Computers. Product Support
Click Product Support to your drivers. Click Browse All Downloads to walk through a step-by-step wizard to view and purchase upgrades for your model number to get the latest software updates for...
8511050 - Gateway Computer User Guide - Page 65
Chapter 6
Troubleshooting
• Troubleshooting typical hardware and software problems
• Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training
59
8511050 - Gateway Computer User Guide - Page 66
... sure that you followed each instruction. ■ If an error occurs in the
Search box
, then click the arrow.
60
www.gateway.com The
message may help . Chapter 6: Troubleshooting
Safety guidelines
While troubleshooting your computer, follow these things first:
■ Make sure that the AC power adapter is connected to troubleshoot your computer problem if:
■ Power cords or...
8511050 - Gateway Computer User Guide - Page 72
...Troubleshooting
You see an "Unable to locate host" message and are unable to browse the Internet This problem can affect Internet performance:
66
www.gateway.com
Help and Support... service provider (ISP) is set...error, your browser, then reconnect and open the browser. If the error message still appears, disconnect from the diskette drive, then press ENTER. Contact your ISP technical support...
8511050 - Gateway Computer User Guide - Page 74
... programs, then restart your computer. Help and Support
For more information about troubleshooting memory errors, click
Start, then click Help and Support. Memory card reader
Drive letters for the memory card slots do not appear in the Search box
, then click the arrow.
Modem (dial-up)
See also "Internet" on page 66.
68
www.gateway.com
8511050 - Gateway Computer User Guide - Page 77
... about modem troubleshooting, click Start, then
click Help and Support. Help and Support
For more information about the modem
appears, the modem passed diagnostics. You may cause problems with the modem connection.
■ Shut down the modem volume. www.gateway.com
71 If no data, or if you can turn down and restart your computer. The...
8511050 - Gateway Computer User Guide - Page 80
... your password Make sure that CAPS LOCK is unique. Make sure that the optical sensor is working to control precisely, cleaning the mouse will likely improve its accuracy. For more information about setting up a network in your company computer department or network administrator for help.
Help and Support
For more information about network troubleshooting, click...
8511050 - Gateway Computer User Guide - Page 82
... Support. You see a "Printer queue is full" error message ■ Make sure that came with your
Control Panel is not set to use. Chapter 6: Troubleshooting
■ Reinstall the printer driver.
If the menu shows a check
mark next to Use Printer Offline, click Use Printer Offline to press after adding paper.
76
www.gateway.com See the guide...
8511050 - Gateway Computer User Guide - Page 83
...information about sound troubleshooting, click Start, then
click Help and Support.
Help and Support
For more information, see "Configuring the audio jacks" on ...setup poster to check your speaker connections.
■ Make sure that the volume controls are turned up. www.gateway.com
77 Type the keyword sound troubleshooter
in the Search box
, then click the arrow. Sound
Troubleshooting...
8511050 - Gateway Computer User Guide - Page 88
... or your electrician must install special Ethernet cables in your home or office.
This connection type is commonly used to Networking
An Ethernet network consists of two or more computers connected together through an Ethernet cable. Using a router
The most common way to each computer or network device.
82
www.gateway.com Business networks...
8511050 - Gateway Computer User Guide - Page 106
... and Legal Information
Lightning protection
For added protection of any Gateway product during a lightning storm or when it could be ...installing or realigning an outside antenna system, extreme care should be fatal.
7 6
5 4 3
1
2
Antenna and satellite grounding
Reference Grounding component
1
Electric service equipment
2
Power service grounding electrode system (NEC Art 250, Part...
8511050 - Gateway Computer User Guide - Page 112
... component exteriors 46 cleaning computer display 47 cleaning computer screen 47 cleaning keyboard 46 cleaning mouse 47 protecting from viruses 43
memory adding 55 installing 55 purchasing 16 replacing 55 troubleshooting 68
memory card reader locating 10 memory card types supported 35 using 35
microphone jack 11, 14
Microsoft Certificate of Authenticity 15 model number 15 modem...
8511051 - Gateway Computer Setup Poster - Page 1
... HELP? If you need help after you complete the Windows setup. Follow the instructions that came with the keyboard.
3 Connect the monitor (depending on the monitor and computer
1
Speakers may vary
WARNING! If you need help while setting up your computer, call our Automated Troubleshooting System at support.gateway.com When prompted, enter the PIN 531 followed by...
8511051 - Gateway Computer Setup Poster - Page 2
..., click Start, All Programs, then click Windows Update. Checking out your Gateway computer
Your Gateway computer is a trademark or registered trademark of Gateway, Inc. Icons and color-coding help .
and other countries
MAN 6BAY MBTX CONS PSTR R1 9/05 You can set up to automatically download and install the latest updates. Note: Your computer may vary from viruses and hacker attacks...
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