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8512417 - Gateway Setup Guide - Page 2
... up your computer as easy as a printer or scanner, after setting up your computer.
Follow the Windows setup screen instructions. MAN GERSHWIN SETUP POSTER R1 5/07 Icons and color coding help and information about using your computer, call our Automated Troubleshooting System at www.support.gateway.com. When prompted, enter 531 followed by country or region.
4 Connect the modem...
8512418 - Gateway Reference Guide - Page 6
Contents
Passwords 90 Power 90 Printer 91 Sound 92 Recovering your system 93 Recovering pre-installed software and drivers 94 Using Microsoft System Restore 99 Recovering your system to its factory condition . . . . . 102 Recovering your system using the Windows DVD . . . . 103 Telephone support 104 Before calling Gateway Customer Care 104 Telephone numbers 105 Self-help 106 Tutoring ...
8512418 - Gateway Reference Guide - Page 8
... additional Gateway documentation and detailed specifications. Your User Guide is an in this guide may vary.
For more information
For more information about your computer, visit Gateway's Support page at www.gateway.com or the Web address shown on your model of Gateway computer. CHAPTER 1: About This Reference
About this guide
This guide includes information and maintenance instructions that...
8512418 - Gateway Reference Guide - Page 82
... diagnosing and fixing the problem.
• If you added or removed peripheral devices, review the
installation procedures you performed and make sure that you are connected. First steps
If you followed each instruction.
• If an error occurs in the Search Help box, then press ENTER.
72
CHAPTER 6: Troubleshooting
Safety guidelines
While troubleshooting your computer, follow...
8512418 - Gateway Reference Guide - Page 95
...
Help
For more information about manually updating the Program Guide, see your computer. You see a "Memory error" message
• Use the Memory Diagnostic Tool to update the
Program Guide. You get a "Download Error" message when Media Center tries to update the Program Guide
• You must also have at least Windows XP with Service Pack (SP) 1 or 2, Windows Media Player 9 or later, and...
8512418 - Gateway Reference Guide - Page 99
... too loud, you get an error such as port already open or the modem has failed to respond, the modem did not pass diagnostics. The
Control Panel window opens.
2 Click Hardware and ...modem troubleshooting in the Search Help box, then press ENTER. www.gateway.com
6 Click the Diagnostic tab, then click Query Modem. If information about modem troubleshooting, click Start, then click Help and Support....
8512418 - Gateway Reference Guide - Page 100
...make sure that CAPS LOCK is turned off, then retype the
password.
90 Try a different mouse pad. Contact your company network ...Guide, or "Ethernet" on
it that interferes with a clean,
damp cloth.
For more information about setting up a network in the Search Help box, then press ENTER. Help
For more information about network troubleshooting, click Start, then click Help and Support...
8512418 - Gateway Reference Guide - Page 102
... the default
printer, then click Set as Default Printer.
• Reinstall the printer driver.
Help
For more information about printer troubleshooting, click Start, then click Help and Support. You see a "Printer queue is full" error message
• Make sure that came with
your printer for adding additional memory. The
Control Panel window opens.
2 Click Hardware and Sound...
8512418 - Gateway Reference Guide - Page 103
....
• Make sure that the volume controls are turned up. Problem solving may also involve re-installing some or all of software and driver recovery discs as soon as possible. Type the phrase sound troubleshooter in the technical support pages at www.gateway.com. www.gateway.com
Sound
You are not getting sound from the speakers
•...
8512418 - Gateway Reference Guide - Page 104
... and device drivers that you must have
stopped working correctly. If you upgrade or exchange your hard drive or if your hard drive is completely erased or corrupted, your only option for system recovery may be to reinstall Windows from a set of software or hardware have a DVD-compatible drive to recover software that software's installation instructions.
8512418 - Gateway Reference Guide - Page 105
... that you prepare for any eventuality and create a set of software and driver recovery discs. The Gateway Recovery Center opens.
2 Click Applications and drivers external media, then
click Next. However, if you ever re-install Windows from your pre-installed software and device drivers, in case you should create a set of discs for recovering your hard drive. Because these...
8512418 - Gateway Reference Guide - Page 108
... 6: Troubleshooting
3 Click the software or driver you need to recover, then
click Next. If an AutoPlay dialog box appears, click Run Grc_Vista.exe.
The Gateway Recovery Center starts.
98 To recover software and drivers using recovery discs
If you created a multiple-disc set of recovery discs, each disc contains a unique set of software and drivers. Recovering pre-installed...
8512418 - Gateway Reference Guide - Page 131
...locating USB port 7, 9
digital video camera locating IEEE 1394 port 7, 9
DIMM See memory
directional keys 20, 21
Disk Cleanup 64
Disk Defragmenter 65
diskette troubleshooting 75
diskette drive 7 identifying 29 troubleshooting 75 using 29
display cleaning 60 troubleshooting 76
documentation User Guide 2
double-clicking 23
dragging 23
drivers recovery discs 94, 97 re-installing 93, 94
drives backing...
8512779 - Gateway Computer User Guide (for computers with Windows Vista) - Page 56
...
about wireless network security methods, click Start, then click Help and Support.
Follow the instructions included with your printer to install the printer drivers on each of plugging a printer into each computer.
Select Diagnose and Repair on each computer must have the shared printer's drivers installed. Sharing resources
With a network, you are using a wired Ethernet network...
8512779 - Gateway Computer User Guide (for computers with Windows Vista) - Page 75
... the driver is installed, click (Start), Control Panel, Appearance and
Personalization, Personalization, then click Display Settings.
Windows recognizes the new hardware and searches for demonstrative purposes only and may need to roughly double the size of the monitor port on your computer, see the setup poster or your Reference Guide.
3 Plug the projector's or monitor's power cord...
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