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8511050 - Gateway Computer User Guide - Page 3
...Getting Help 1
Gateway Web site 3 Using Support 3
Help and Support 5 Searching for a topic 6
BigFix 6 Using Your Computer guide 7 Online help 7 Gateway contact information 8
2 Checking Out Your Gateway Computer 9
Desktop PC Front 10 Desktop PC Back 12 Identifying your model 15
Gateway model and serial number 15 Microsoft Certificate of Authenticity 15 Finding your specifications 16...
8511050 - Gateway Computer User Guide - Page 8
... you keep your new Gateway computer for purchasing our computer!
If you ever have a problem, our knowledgeable, dedicated customer service department will provide you will be pleased with the best product possible. Please read this manual carefully to ensure that you are sure that you with our range of us at affordable prices.
We have made an...
8511050 - Gateway Computer User Guide - Page 10
... box, then click your model number to access product documentation, specifications, and guides for your computer, type your computer.
Click Browse All Downloads to walk through a step-by-step wizard to get the latest software updates for BIOS and driver upgrades. For more information, see "Telephone support" on page 78.
4
www.gateway.com To view support documents for all the products...
8511050 - Gateway Computer User Guide - Page 65
Chapter 6
Troubleshooting
• Troubleshooting typical hardware and software problems
• Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training
59
8511050 - Gateway Computer User Guide - Page 66
...components. The
message may help . Chapter 6: Troubleshooting
Safety guidelines
While troubleshooting your computer, follow these things first:
■ Make sure that you followed each instruction. ■ If an error occurs in the
Search box
, then click the arrow.
60
www.gateway.com
First steps
If you have problems with your computer, try these safety guidelines:
■ Never...
8511050 - Gateway Computer User Guide - Page 72
... ISP may be having technical difficulties.
Type the keyword troubleshooting connections in the Search box
, then click the arrow.
Chapter 6: Troubleshooting
You see an "Unable to locate host" message and are unable to browse the Internet This problem can affect Internet performance:
66
www.gateway.com Connecting to a Web site takes too long Many...
8511050 - Gateway Computer User Guide - Page 74
... the keyword memory
error in the My Computer window ■ Reboot your computer. Modem (dial-up)
See also "Internet" on page 66.
68
www.gateway.com
Help and Support
For more information about troubleshooting memory errors, click
Start, then click Help and Support.
You see a "Memory error" message ■ Use a third-party diagnostic program to help determine if a memory module is...
8511050 - Gateway Computer User Guide - Page 77
... arrow. If the handshaking sounds are too loud, you get an error such as port already open programs. 2 Click Start, then click Control Panel. If information about modem troubleshooting, click Start, then
click Help and Support.
The Control Panel window opens. www.gateway.com
71
The Modem Properties dialog box opens. 5 Click the Diagnostic...
8511050 - Gateway Computer User Guide - Page 80
... is turned off, then retype the password.
74
www.gateway.com Make sure that CAPS LOCK is clean and free of debris. Passwords
Your computer does not accept your company computer department or network administrator for help. Help and Support
For more information about network troubleshooting, click Start, then
click Help and Support. Clean the mouse by wiping...
8511050 - Gateway Computer User Guide - Page 82
... sure that the printer is not set to work offline:
1 Click Start, then click Control Panel.
Type the keyword printer troubleshooter
in Category View, click Printers and Other Hardware.
2 Click/Double-click the Printers and Faxes icon. See the printer documentation for instructions for instructions on installing the printer driver. If the menu shows a check
mark...
8511050 - Gateway Computer User Guide - Page 83
...turned up. Type the keyword sound troubleshooter
in the Search box
, then click the arrow. www.gateway.com
77 For more information, see the speaker setup poster to check your speaker connections.... configured correctly.
Help and Support
For more information, see "Adjusting the volume" on page 30. For more information about sound troubleshooting, click Start, then
click Help and...
8511050 - Gateway Computer User Guide - Page 88
... runs at three different speeds. Important
Check local code requirements before installing Ethernet cable or other wiring in offices around the world and can be used to obtain a permit and hire a licensed installer. Chapter 7: Networking Your Computer
Introduction to each computer or network device.
82
www.gateway.com
A DHCP network configuration uses a router to automatically...
8511050 - Gateway Computer User Guide - Page 106
...or where it is left unattended or unused for long periods of any Gateway product during a lightning storm or when it could be taken to ...installing or realigning an outside antenna system, extreme care should be fatal.
7 6
5 4 3
1
2
Antenna and satellite grounding
Reference Grounding component
1
Electric service equipment
2
Power service grounding electrode system (NEC Art 250, Part...
8511050 - Gateway Computer User Guide - Page 112
... cleaning component exteriors 46 cleaning computer display 47 cleaning computer screen 47 cleaning keyboard 46 cleaning mouse 47 protecting from viruses 43
memory adding 55 installing 55 purchasing 16 replacing 55 troubleshooting 68
memory card reader locating 10 memory card types supported 35 using 35
microphone jack 11, 14
Microsoft Certificate of Authenticity 15 model number 15 modem
cable 31...
8510755 - Media Center User Guide - Page 24
...For more information review the FAQ topic at: support.gateway.com/windowsxp/mediacenter/faqs/
Q: Can I change to update the Program Guide.
You can be connected to the Internet to get this "Download Error" message when the Media Center tries to the Media Center computer. Make sure that were recorded with the Media Center itself. Q: What display settings can be played on a home DVD...
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