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8511050 - Gateway Computer User Guide - Page 8
... ensure that you will be pleased with our range of -class service and support in good operating condition. Gateway stands behind our value proposition to high-quality, brand-name components at Gateway.
2
www.gateway.com
Please read this manual carefully to help you keep your new computer. We have highlighted some basic care and safety information to...
8511050 - Gateway Computer User Guide - Page 9
... the most current drivers, product specifications, tutorials, and personalized information about your computer. Visit the Gateway Support Web site at support.gateway.com.
Gateway Web site
Gateway Web site
Gateway's online support is divided into seven major areas: ■ Support Home ■ Product Support ■ Downloads ■ Customer Service ■ Upgrade Center ■ Resources...
8511050 - Gateway Computer User Guide - Page 22
... as multimedia games or graphics programs, use a lot of printer to additional Gateway documentation and detailed specifications.
See "Installing a printer, scanner, or other peripheral device" on page 32 for more information, see "Using Support" on page 3. The Support page also has links to your computer. Using an inkjet color printer, you think they should, try adding...
8511050 - Gateway Computer User Guide - Page 65
Chapter 6
Troubleshooting
• Troubleshooting typical hardware and software problems
• Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training
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8511050 - Gateway Computer User Guide - Page 66
... documentation or the
online help Gateway Customer Care in diagnosing and fixing the problem. ■ If you added or removed peripheral devices, review the installation procedures you
performed and make sure that
all connections are secure. ■ Make sure that the AC power adapter is connected to troubleshoot your computer problem if:
■ Power cords or...
8511050 - Gateway Computer User Guide - Page 72
... and not the Ethernet network jack. Chapter 6: Troubleshooting
You see an "Unable to locate host" message and are unable to browse the Internet This problem can affect Internet performance:
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www.gateway.com Contact your ISP technical support for help.
■ Make sure that the connections have a problem with your browser, then reconnect and open...
8511050 - Gateway Computer User Guide - Page 74
...
www.gateway.com Help and Support
For more information about troubleshooting memory errors, click
Start, then click Help and Support. You see a "Memory error" message ■ Use a third-party diagnostic program to help determine if a memory module is failing.
Chapter 6: Troubleshooting
Memory
You see a "Not enough memory" error message Close all programs, then restart your computer.
8511050 - Gateway Computer User Guide - Page 77
..., then click Control Panel. www.gateway.com
71 The Modem Properties dialog box opens. 5 Click the Diagnostic tab, then click Query Modem. If information about modem troubleshooting, click Start, then
click Help and Support.
You may cause problems with no data, or if you can turn down and restart your computer.
■ Run Windows modem...
8511050 - Gateway Computer User Guide - Page 80
... is turned off, then retype the password.
74
www.gateway.com Contact your company computer department or network administrator for help. For more information about setting up a network in your home, see "Networking Your Computer" on page 81.
Help and Support
For more information about network troubleshooting, click Start, then
click Help and Support. Type the keyword network...
8511050 - Gateway Computer User Guide - Page 82
...adding paper.
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www.gateway.com You see a ...Support
For more information about printer troubleshooting, click Start, then
click Help and Support. See the guide that the printer is not set to work offline:
1 Click Start, then click Control Panel. Chapter 6: Troubleshooting
■ Reinstall the printer driver. See the printer documentation for instructions for instructions on installing...
8511050 - Gateway Computer User Guide - Page 83
... speakers ■ Make sure that the speakers are turned on page 30. Help and Support
For more information, see the speaker setup poster to check your speaker connections.
■ Make sure that the universal jacks are configured correctly.
For more information about sound troubleshooting, click Start, then
click Help and Support.
www.gateway.com
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8511050 - Gateway Computer User Guide - Page 86
... in our Web site's Documentation Library.
■ This user guide and the Using Your Computer guide. ■ The software publisher's Web site. Select from the comfort of courses and tutorials are available on Gateway computers. More than 450 online courses are available from Learn With Gateway
Service description
A variety of your hardware or software. In many cases...
8511050 - Gateway Computer User Guide - Page 88
...be used to build computer networks in your home or office.
Important
Check local code requirements before installing Ethernet cable or ...installer. A DHCP network configuration uses a router to automatically assign IP addresses to Networking
An Ethernet network consists of two or more computers connected together through an Ethernet cable. To create an Ethernet network, you to set...
8511050 - Gateway Computer User Guide - Page 106
...where it is left unattended or unused for long periods of any Gateway product during a lightning storm or when it could be taken to keep...installing or realigning an outside antenna system, extreme care should be fatal.
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5 4 3
1
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Antenna and satellite grounding
Reference Grounding component
1
Electric service equipment
2
Power service grounding electrode system (NEC Art 250, Part...
8511050 - Gateway Computer User Guide - Page 112
... component exteriors 46 cleaning computer display 47 cleaning computer screen 47 cleaning keyboard 46 cleaning mouse 47 protecting from viruses 43
memory adding 55 installing 55 purchasing 16 replacing 55 troubleshooting 68
memory card reader locating 10 memory card types supported 35 using 35
microphone jack 11, 14
Microsoft Certificate of Authenticity 15 model number 15 modem...
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