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Popular Gateway FX400XL Manual Pages
8510754 - Gateway Computer User Guide - Page 65
Chapter 6
Troubleshooting
• Troubleshooting typical hardware and software problems
• Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training
59
8510754 - Gateway Computer User Guide - Page 66
... in the
Search box
, then click the arrow.
60
www.gateway.com Chapter 6: Troubleshooting
Safety guidelines
While troubleshooting your computer, follow these things first:
■ Make sure that the AC outlet is supplying power.
■ If you followed each instruction. ■ If an error occurs in a program, see "Preventing static electricity discharge" on and while the modem...
8510754 - Gateway Computer User Guide - Page 72
... your Internet service provider (ISP) is set up modem, make sure that the connections have been made correctly.
- Internet
See also "Modem (dial-up )" on page 12 to browse the Internet This problem can affect Internet performance:
66
www.gateway.com See "Desktop PC Back" on page 68. Type the keyword troubleshooting connections in the...
8510754 - Gateway Computer User Guide - Page 77
... are too loud, you get an error such as port already open programs. 2 Click Start, then click Control Panel. Troubleshooting
The modem ...modem cable that establishes connection speeds and communication protocols. www.gateway.com
71 See "Desktop PC Back" on page 12 ...may cause problems with the modem connection.
■ Shut down the modem volume. Help and Support
For more information about the ...
8510754 - Gateway Computer User Guide - Page 80
...Support
For more information about network troubleshooting, click Start, then
click Help and Support. Networks
You cannot connect to make sure that the mouse port works. Passwords
Your computer does not accept your company computer department or network administrator for help. Chapter 6: Troubleshooting... is unique.
For more information about setting up a network in the Search box...
8510754 - Gateway Computer User Guide - Page 82
... the printer driver. Help and Support
For more information about printer troubleshooting, click Start, then
click Help and Support.
You see a "Printer queue is full" error message ■ Make sure that the printer is not set to press after adding paper.
76
www.gateway.com The Control Panel window opens.
If your printer for adding additional memory. Type the...
8510754 - Gateway Computer User Guide - Page 83
... "Adjusting the volume" on page 29.
■ Make sure that the volume controls are using external speakers, see "Configuring the audio jacks" on page 29.
■ If you are turned up. www.gateway.com
77 Type the keyword sound troubleshooter
in the Search box
, then click the arrow.
For more information, see the...
8510864 - Gateway Computer User Guide - Page 65
Chapter 6
Troubleshooting
• Troubleshooting typical hardware and software problems
• Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training
61
8510864 - Gateway Computer User Guide - Page 72
...
www.gateway.com
Double-check the URL or try a different URL. OR - Type the keyword troubleshooting connections in the Search box
, then click the arrow. See "Desktop PC Back" on page 70. Contact your ISP technical support for help.
■ Make sure that your account with your Internet service provider (ISP) is set up modem...
8510864 - Gateway Computer User Guide - Page 80
... more information about setting up a network in your company computer department or network administrator for help. Passwords
Your computer does not accept your password Make sure that CAPS LOCK is unique. Networks
You cannot connect to your company network Every network is turned off, then retype the password.
76
www.gateway.com
Chapter 6: Troubleshooting
Mouse
The...
8510864 - Gateway Computer User Guide - Page 82
... documentation for instructions for instructions on installing the printer driver.
You see a "Printer is out of the printer you need to work offline. If the menu shows a check
mark next to Use Printer Offline, click Use Printer Offline to work offline:
1 Click Start, then click Control Panel. Help and Support
For more information about printer troubleshooting, click...
8510864 - Gateway Computer User Guide - Page 83
... from the speakers ■ Make sure that the speakers are turned on.
■ Make sure that the volume controls are turned off. For more information, see "Adjusting the volume" on page 30.
■ Make sure that mute controls are turned up. For more information about sound troubleshooting, click Start, then
click Help and Support.
8510864 - Gateway Computer User Guide - Page 112
... from viruses 43
memory adding 56 installing 56 purchasing 16 replacing 56 troubleshooting 70
memory card reader locating 10 memory card types supported 35 using 35
microphone jack 11, 14
Microsoft Certificate of Authenticity 15 model number 15 modem
cable 31, 85, 91
connecting 31
DSL 31, 85, 91 jack 14, 31
protecting from power surge 22 troubleshooting 70 monitor cleaning...
8510934 - Gateway Computer User Guide - Page 66
Chapter 6
Troubleshooting
• Troubleshooting typical hardware and software problems
• Getting telephone support • Using automated troubleshooting systems • Getting tutoring and training
61
8510934 - Gateway Computer User Guide - Page 73
... cable is set up modem, make sure that the modem cable is having technical difficulties. If you still get the error, your ISP may be having technical difficulties.
Help and Support
For more information, "Modem (dial-up )" on page 12 to browse the Internet This problem can affect Internet performance:
68
www.gateway.com
You...
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