Gateway E-9525R Server User Guide
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... power-on self-test 18 Turning off your server 19 Setting up the operating system 19 Initial hardware settings 19 Chapter 3: Maintaining Your Server 21 Caring for your server 22 Cleaning your server 22 Preparing for system recovery 23 Recording the BIOS configuration 23 System administration 23 Gateway Systems Manager 23 Server security 24 Identifying your server 24 Updating the baseboard management controller firmware 25 Using your Server Companion DVD 25 Server Companion DVD contents 25 Viewing documents 25 Installing drivers...
... power-on self-test 18 Turning off your server 19 Setting up the operating system 19 Initial hardware settings 19 Chapter 3: Maintaining Your Server 21 Caring for your server 22 Cleaning your server 22 Preparing for system recovery 23 Recording the BIOS configuration 23 System administration 23 Gateway Systems Manager 23 Server security 24 Identifying your server 24 Updating the baseboard management controller firmware 25 Using your Server Companion DVD 25 Server Companion DVD contents 25 Viewing documents 25 Installing drivers...
Gateway E-9525R Server User Guide
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... battery pack for the mezzanine RAID card . . .53 Installing and removing an optional mezzanine board 54 Replacing the CMOS battery 54 Replacing the control panel adapter card 55 Replacing the control panel bridge card 56 Replacing the system board 56 Chapter 5: Using the BIOS Setup Utility 59 Opening the BIOS Setup utility 60 Updating the BIOS 60 Recovering the BIOS 61 Resetting the BIOS 62 Resetting BIOS passwords 63 Updating and recovering the BMC 64 Updating the BMC firmware 64 Recovering the BMC 65 Chapter 6: Troubleshooting 67 Telephone support 68 Before calling Gateway...
... battery pack for the mezzanine RAID card . . .53 Installing and removing an optional mezzanine board 54 Replacing the CMOS battery 54 Replacing the control panel adapter card 55 Replacing the control panel bridge card 56 Replacing the system board 56 Chapter 5: Using the BIOS Setup Utility 59 Opening the BIOS Setup utility 60 Updating the BIOS 60 Recovering the BIOS 61 Resetting the BIOS 62 Resetting BIOS passwords 63 Updating and recovering the BMC 64 Updating the BMC firmware 64 Recovering the BMC 65 Chapter 6: Troubleshooting 67 Telephone support 68 Before calling Gateway...
Gateway E-9525R Server User Guide
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... you turn on your server, the power-on any peripheral devices connected to the correct ports and jacks on page 74 for troubleshooting information. 18 CHAPTER 2: Setting Up Your Server Starting your server Before you start the server: 1 Turn on self-test (POST) routine checks the server memory and components. Write down any problems, the server displays error messages. For more information, see "Error messages" on page 69 and "Beep codes" on the back of the power loss, contact Gateway...
... you turn on your server, the power-on any peripheral devices connected to the correct ports and jacks on page 74 for troubleshooting information. 18 CHAPTER 2: Setting Up Your Server Starting your server Before you start the server: 1 Turn on self-test (POST) routine checks the server memory and components. Write down any problems, the server displays error messages. For more information, see "Error messages" on page 69 and "Beep codes" on the back of the power loss, contact Gateway...
Gateway E-9525R Server User Guide
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... installed by Gateway, in security requirements, or the addition of pressing the power button. 2 If your server did not turn off automatically, press the power button. - For information on the BIOS Setup utility, see "Using the BIOS Setup Utility" on completing the installation or configuring advanced settings for instructions on page 59. See your operating system's documentation for your specific network. For information on BIOS settings, see the appropriate installation guide for instructions on page 93. 19 Initial hardware settings Your server...
... installed by Gateway, in security requirements, or the addition of pressing the power button. 2 If your server did not turn off automatically, press the power button. - For information on the BIOS Setup utility, see "Using the BIOS Setup Utility" on completing the installation or configuring advanced settings for instructions on page 59. See your operating system's documentation for your specific network. For information on BIOS settings, see the appropriate installation guide for instructions on page 93. 19 Initial hardware settings Your server...
Gateway E-9525R Server User Guide
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...; Drivers and utilities for servers running the Windows operating system. To update the BMC firmware: 1 Download the BMC firmware zip file from support.gateway.com. 2 Read the release notes for some optional components. The document opens. 4 To access files manually, open , run the file Runmenu.exe on the Server Companion DVD. 25 You can use your Server Companion DVD to: • Install hardware drivers • Install programs • View server documentation Server Companion DVD contents The Server Companion DVD is complete, reboot your server. OR If the window does...
...; Drivers and utilities for servers running the Windows operating system. To update the BMC firmware: 1 Download the BMC firmware zip file from support.gateway.com. 2 Read the release notes for some optional components. The document opens. 4 To access files manually, open , run the file Runmenu.exe on the Server Companion DVD. 25 You can use your Server Companion DVD to: • Install hardware drivers • Install programs • View server documentation Server Companion DVD contents The Server Companion DVD is complete, reboot your server. OR If the window does...
Gateway E-9525R Server User Guide
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... instructions in "Opening the server case" on page 30. For instructions see "Removing and installing a hard drive" on page 37. 17 Replace the bezel by following the instructions in "Replacing system fans" on page 44. 15 Follow the instructions in "Closing the server case" on page 32. 16 Reinstall the hot-swap drives back into the server. Installing and removing the ROMB battery pack for the mezzanine RAID card To remove and install a ROMB battery...
... instructions in "Opening the server case" on page 30. For instructions see "Removing and installing a hard drive" on page 37. 17 Replace the bezel by following the instructions in "Replacing system fans" on page 44. 15 Follow the instructions in "Closing the server case" on page 32. 16 Reinstall the hot-swap drives back into the server. Installing and removing the ROMB battery pack for the mezzanine RAID card To remove and install a ROMB battery...
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... the settings in "Opening the server case" on page 31. 6 Locate the old battery on page 32. The BIOS Setup utility opens. 3 Record the BIOS settings on your printout, then close the utility. 4 Turn off your server, then press F2 at any time after you turn off the server, replace the CMOS battery with the same or equivalent type recommended by taking them to the Mezzanine Board User Guide. You can use a screwdriver to install...
... the settings in "Opening the server case" on page 31. 6 Locate the old battery on page 32. The BIOS Setup utility opens. 3 Record the BIOS settings on your printout, then close the utility. 4 Turn off your server, then press F2 at any time after you turn off the server, replace the CMOS battery with the same or equivalent type recommended by taking them to the Mezzanine Board User Guide. You can use a screwdriver to install...
Gateway E-9525R Server User Guide
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... flash or turn off. You can record the settings on a printout of the screen displays specific information about the selection. For more information, see "Server security" on page 24. • Server gives you access to settings for system management, console redirection, event log configuration, and fault-resilient boot settings. • Exit gives you access to options for optimal performance. Caution The options in the BIOS Setup utility have updated the BIOS, restart your server...
... flash or turn off. You can record the settings on a printout of the screen displays specific information about the selection. For more information, see "Server security" on page 24. • Server gives you access to settings for system management, console redirection, event log configuration, and fault-resilient boot settings. • Exit gives you access to options for optimal performance. Caution The options in the BIOS Setup utility have updated the BIOS, restart your server...
Gateway E-9525R Server User Guide
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... into your server problem if: - ECC memory has the ability to -use learning libraries. Select from faulty memory modules. The power cords or plugs are available on systems using ECC enabled memory modules. Error messages These messages often indicate procedural errors such as typing an incorrect keystroke or trying to save a file to troubleshoot your server - www.gateway.com Tutoring and training Gateway's Customer Care professionals cannot provide hardware and software training...
... into your server problem if: - ECC memory has the ability to -use learning libraries. Select from faulty memory modules. The power cords or plugs are available on systems using ECC enabled memory modules. Error messages These messages often indicate procedural errors such as typing an incorrect keystroke or trying to save a file to troubleshoot your server - www.gateway.com Tutoring and training Gateway's Customer Care professionals cannot provide hardware and software training...
Gateway E-9525R Server User Guide
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... the server after a fatal error has been detected. www.gateway.com Miscellaneous messages Keyboard Error Keyboard is not present or the hardware is not responding when the keyboard controller is required to reboot the machine. Keyboard/Interface Error Keyboard Controller failure. This message appears after each instruction. For the location of the following sections: Warning To avoid bodily injury, do not attempt to troubleshoot your configuration settings. • When diagnosing problems, press...
... the server after a fatal error has been detected. www.gateway.com Miscellaneous messages Keyboard Error Keyboard is not present or the hardware is not responding when the keyboard controller is required to reboot the machine. Keyboard/Interface Error Keyboard Controller failure. This message appears after each instruction. For the location of the following sections: Warning To avoid bodily injury, do not attempt to troubleshoot your configuration settings. • When diagnosing problems, press...
Gateway E-9525R Server User Guide
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... the video configuration fails (a faulty video controller) or if an expansion card is at a time until the problem happens again. Prior to system video initialization, BIOS uses these codes to Protected mode. Parity error in the first socket. Install the cards one of the cards is at fault. A processor on self-test (POST), the BIOS displays an error message that the connectors do not miss any pins. • If you installed is not functioning correctly. Try using an add...
... the video configuration fails (a faulty video controller) or if an expansion card is at a time until the problem happens again. Prior to system video initialization, BIOS uses these codes to Protected mode. Parity error in the first socket. Install the cards one of the cards is at fault. A processor on self-test (POST), the BIOS displays an error message that the connectors do not miss any pins. • If you installed is not functioning correctly. Try using an add...
Gateway E-9525R Server User Guide
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... Set up application processors. C2 Set up boot strap processor for boot strap processor. Based on CMOS setup questions. POST code checkpoints The following table shows the checkpoints, LED codes, and task description of the BIOS: Check Description point 03 Disable NMI, Parity, video for EGA, and DMA controllers. Also initialize BIOS modules on default values and clear passwords. If the CMOS checksum is taking place. Initialize data variables that may occur during the POST portion of events...
... Set up application processors. C2 Set up boot strap processor for boot strap processor. Based on CMOS setup questions. POST code checkpoints The following table shows the checkpoints, LED codes, and task description of the BIOS: Check Description point 03 Disable NMI, Parity, video for EGA, and DMA controllers. Also initialize BIOS modules on default values and clear passwords. If the CMOS checksum is taking place. Initialize data variables that may occur during the POST portion of events...
Gateway E-9525R Server User Guide
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... IPL detection. Activate ADM module. Displaying sign-on message, CPU information, setup key message, and any kind of implementation that needs an adjustment in the system that has optional ROMs. Initialize all the output devices. Updates CMOS memory size from base memory. Initialize NUM-LOCK status and programs the KBD typematic rate. Check boot password if installed. Clean-up work needed before booting to ADM module for total memory installed in memory test. 78 CHAPTER 6: Troubleshooting Check...
... IPL detection. Activate ADM module. Displaying sign-on message, CPU information, setup key message, and any kind of implementation that needs an adjustment in the system that has optional ROMs. Initialize all the output devices. Updates CMOS memory size from base memory. Initialize NUM-LOCK status and programs the KBD typematic rate. Check boot password if installed. Clean-up work needed before booting to ADM module for total memory installed in memory test. 78 CHAPTER 6: Troubleshooting Check...
Gateway E-9525R Server User Guide
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... server is corrupted • In a Windows network operating system, repair the master boot record using FDISK. If not, the drive may be defective. Hard drive The hard drive cannot be defective. The master boot record is turned on page 33. For instructions, see "Removing and installing an optical drive" on , the drive may be accessed, or you have installed the necessary software or driver. For instructions, see the card's documentation. • Reseat the expansion card and riser card. For instructions...
... server is corrupted • In a Windows network operating system, repair the master boot record using FDISK. If not, the drive may be defective. Hard drive The hard drive cannot be defective. The master boot record is turned on page 33. For instructions, see "Removing and installing an optical drive" on , the drive may be accessed, or you have installed the necessary software or driver. For instructions, see the card's documentation. • Reseat the expansion card and riser card. For instructions...
Gateway E-9525R Server User Guide
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... sure that you spilled liquid in and turned on , the power LED should be defective. Memory errors were detected during server start up • Open your server and unplug the keyboard. If possible, try another computer, or connect a monitor that : • The monitor is not covered by your Internet Service Provider (ISP) is visible across the CRT monitor screen The monitor may need to pass through the...
... sure that you spilled liquid in and turned on , the power LED should be defective. Memory errors were detected during server start up • Open your server and unplug the keyboard. If possible, try another computer, or connect a monitor that : • The monitor is not covered by your Internet Service Provider (ISP) is visible across the CRT monitor screen The monitor may need to pass through the...
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... Password (Installed/Not installed) Change Administrator Password (Set or clear Admin password) User Access Level No Access View Only Limited Full Access Change User Password (Set or clear User password) Password On Boot Disabled Enabled Boot Sector Virus Protection Disabled Enabled Power & Reset Switches Inhibit Disabled Enabled NMI Control Disabled Enabled System Management Server Board Part Number Server Board Serial Number NIC 1 MAC Address NIC 2 MAC Address System Part Number System Serial Number Chassis Part Number Chassis Serial Number BIOS Version BMC Device ID BMC Firmware...
... Password (Installed/Not installed) Change Administrator Password (Set or clear Admin password) User Access Level No Access View Only Limited Full Access Change User Password (Set or clear User password) Password On Boot Disabled Enabled Boot Sector Virus Protection Disabled Enabled Power & Reset Switches Inhibit Disabled Enabled NMI Control Disabled Enabled System Management Server Board Part Number Server Board Serial Number NIC 1 MAC Address NIC 2 MAC Address System Part Number System Serial Number Chassis Part Number Chassis Serial Number BIOS Version BMC Device ID BMC Firmware...
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Includes a DeviceID string returned by the USB device. Includes a DeviceID string returned by the USB device. Auto Floppy Forced FDD Hard Disk CDROM 102 Auto Floppy Forced FDD Hard Disk CDROM Only displayed if a device is detected. APPENDIX B: BIOS Settings BIOS submenu BIOS 2nd level submenu Setting S.M.A.R.T. 32Bit Data Transfer Value Auto Disabled Enabled Disabled Enabled BIOS submenu USB Configuration BIOS 2nd level submenu USB Mass Storage Device Configuration Setting USB Mass Storage Reset Delay Device #1 Emulation Type Device #n Emulation Type Value 10 Sec 20 Sec 30 Sec...
Includes a DeviceID string returned by the USB device. Includes a DeviceID string returned by the USB device. Auto Floppy Forced FDD Hard Disk CDROM 102 Auto Floppy Forced FDD Hard Disk CDROM Only displayed if a device is detected. APPENDIX B: BIOS Settings BIOS submenu BIOS 2nd level submenu Setting S.M.A.R.T. 32Bit Data Transfer Value Auto Disabled Enabled Disabled Enabled BIOS submenu USB Configuration BIOS 2nd level submenu USB Mass Storage Device Configuration Setting USB Mass Storage Reset Delay Device #1 Emulation Type Device #n Emulation Type Value 10 Sec 20 Sec 30 Sec...
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... 81 DIMM see memory diskette drive connector 5 location 2 display troubleshooting 83 documentation Gateway Web site 9 Server Companion DVD 25 drive bays location 2 drivers installing 25 drives configuring 33 diskette 2 hard drive 2, 37 hot-swap 2, 37 installing 33, 37 optical 2 RAID 2, 37 removing 33 replacing 33 SAS/SATA 2 tape 23 troubleshooting 82 DVD Server Companion 25 E electronic specifications 87 electrostatic discharge (ESD) 30 empty drive bays filling 39 environmental specifications 87 error messages 69 eSupport 91 Exit menu BIOS Setup utility 60 expansion card see card F fan module...
... 81 DIMM see memory diskette drive connector 5 location 2 display troubleshooting 83 documentation Gateway Web site 9 Server Companion DVD 25 drive bays location 2 drivers installing 25 drives configuring 33 diskette 2 hard drive 2, 37 hot-swap 2, 37 installing 33, 37 optical 2 RAID 2, 37 removing 33 replacing 33 SAS/SATA 2 tape 23 troubleshooting 82 DVD Server Companion 25 E electronic specifications 87 electrostatic discharge (ESD) 30 empty drive bays filling 39 environmental specifications 87 error messages 69 eSupport 91 Exit menu BIOS Setup utility 60 expansion card see card F fan module...
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... 23 Gateway Systems Manager 23 general guidelines 22 recording BIOS configuration 23 master boot record 82 memory installing 39 location 5 map 87 troubleshooting 83 messages 69 monitor cleaning 23 troubleshooting 83 motherboard see system board N NMI 73 non-maskable interrupt 2, 73 O opening case 31 operating system setup 19 optical drive location 2 troubleshooting 81 P password resetting BIOS 63 supervisor 24 user 24 PCI card see card PCI riser assembly installing 42 removing 42 POST (power-on self-test) 18 POST code checkpoints diagnostic LEDS 77 power auxiliary connector 5 button 2, 18...
... 23 Gateway Systems Manager 23 general guidelines 22 recording BIOS configuration 23 master boot record 82 memory installing 39 location 5 map 87 troubleshooting 83 messages 69 monitor cleaning 23 troubleshooting 83 motherboard see system board N NMI 73 non-maskable interrupt 2, 73 O opening case 31 operating system setup 19 optical drive location 2 troubleshooting 81 P password resetting BIOS 63 supervisor 24 user 24 PCI card see card PCI riser assembly installing 42 removing 42 POST (power-on self-test) 18 POST code checkpoints diagnostic LEDS 77 power auxiliary connector 5 button 2, 18...
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...30 SAS/SATA backplane 7 screen cleaning 23 troubleshooting 83 SDRAM see memory security locking server 24 set passwords 24 setting up in BIOS 24 supervisor password 24 system 24 user passwords 24 using password 24 Security menu BIOS Setup utility 60 security switch connector location 5 serial number 68 server identifying 24 interior 4 mounting 13 removing from cabinet 17 starting 18 turning off 19 turning on 18 Server Companion DVD 9, 25 Server menu BIOS Setup utility 60 setting up hardware 12 operating system 19 safety precautions 12, 22, 108 Setup utility see BIOS Setup utility slots memory...
...30 SAS/SATA backplane 7 screen cleaning 23 troubleshooting 83 SDRAM see memory security locking server 24 set passwords 24 setting up in BIOS 24 supervisor password 24 system 24 user passwords 24 using password 24 Security menu BIOS Setup utility 60 security switch connector location 5 serial number 68 server identifying 24 interior 4 mounting 13 removing from cabinet 17 starting 18 turning off 19 turning on 18 Server Companion DVD 9, 25 Server menu BIOS Setup utility 60 setting up hardware 12 operating system 19 safety precautions 12, 22, 108 Setup utility see BIOS Setup utility slots memory...