Gateway 9210 Server User Guide
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... hardware 8 Protecting from power source problems 9 Starting your server 11 Understanding the power-on self-test 12 Turning off your server 13 Setting up the operating system 13 3 Maintaining Your Server 15 Caring for your server 16 Cleaning your server 16 Preparing for system recovery 18 Recording the BIOS configuration 18 System administration 19 Gateway Systems Manager 19 Server security 19 Using your System Companion CD 20 Using the System Setup Utility 21 Viewing System Event Log...
... hardware 8 Protecting from power source problems 9 Starting your server 11 Understanding the power-on self-test 12 Turning off your server 13 Setting up the operating system 13 3 Maintaining Your Server 15 Caring for your server 16 Cleaning your server 16 Preparing for system recovery 18 Recording the BIOS configuration 18 System administration 19 Gateway Systems Manager 19 Server security 19 Using your System Companion CD 20 Using the System Setup Utility 21 Viewing System Event Log...
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...51 Replacing the fan 54 5 Using the BIOS Setup Utility 57 Opening the BIOS Setup utility 58 Updating the BIOS 59 Changing jumper settings 60 6 Troubleshooting 63 Telephone support 64 Before calling Gateway Technical Support 64 Technical support 65 Telephone numbers 65 Safety guidelines 66 Error messages 67 Troubleshooting 69 First steps 69 Battery replacement 70 Beep codes 70 BIOS 72 CD drive 72 Diskette drive 72 Expansion cards 73 Hard drive 73 Internet 74 Keyboard 74 Memory 74 Modem (telephone dial-up 75 Monitor 76 Power 77 Processor 78 A Server Specifications 79...
...51 Replacing the fan 54 5 Using the BIOS Setup Utility 57 Opening the BIOS Setup utility 58 Updating the BIOS 59 Changing jumper settings 60 6 Troubleshooting 63 Telephone support 64 Before calling Gateway Technical Support 64 Technical support 65 Telephone numbers 65 Safety guidelines 66 Error messages 67 Troubleshooting 69 First steps 69 Battery replacement 70 Beep codes 70 BIOS 72 CD drive 72 Diskette drive 72 Expansion cards 73 Hard drive 73 Internet 74 Keyboard 74 Memory 74 Modem (telephone dial-up 75 Monitor 76 Power 77 Processor 78 A Server Specifications 79...
Gateway 9210 Server User Guide
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... and "Beep codes" on page 70 for your server, the power-on self-test (POST) routine checks the server memory and components. If POST finds any pre-installed operating system may also need to the server, plugged into the power outlet or surge protector, and turned on. See your operating system's documentation for instructions on configuring advanced settings for troubleshooting information. 12 www.gateway.com Write down any error messages that the monitor is connected to...
... and "Beep codes" on page 70 for your server, the power-on self-test (POST) routine checks the server memory and components. If POST finds any pre-installed operating system may also need to the server, plugged into the power outlet or surge protector, and turned on. See your operating system's documentation for instructions on configuring advanced settings for troubleshooting information. 12 www.gateway.com Write down any error messages that the monitor is connected to...
Gateway 9210 Server User Guide
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... turn off server AC power. Warning The power button on the server does not turn off the server: 1 See the operating system's documentation or online help for instructions on configuring advanced settings for your specific network. To remove AC power from the server, you do not follow the correct procedure. OR - If you should use the operating system's shut down the operating system. Whenever possible, you are already configured. The power cord is completely installed...
... turn off server AC power. Warning The power button on the server does not turn off the server: 1 See the operating system's documentation or online help for instructions on configuring advanced settings for your specific network. To remove AC power from the server, you do not follow the correct procedure. OR - If you should use the operating system's shut down the operating system. Whenever possible, you are already configured. The power cord is completely installed...
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... remotely (using the Administrator console) monitor the health and performance of your servers. Server security Using BIOS security passwords To prevent unauthorized use of the two consoles installed. www.gateway.com 19 System administration Gateway Systems Manager Gateway Systems Manager 3.0 (GSM) lets you can set the BIOS security passwords: 1 Restart your changes and close the BIOS Setup utility. You can monitor critical indicators such as: ■ Hardware and software inventory and configuration changes ■ Computer health (temperature, voltage, free memory, and disk space...
... remotely (using the Administrator console) monitor the health and performance of your servers. Server security Using BIOS security passwords To prevent unauthorized use of the two consoles installed. www.gateway.com 19 System administration Gateway Systems Manager Gateway Systems Manager 3.0 (GSM) lets you can set the BIOS security passwords: 1 Restart your changes and close the BIOS Setup utility. You can monitor critical indicators such as: ■ Hardware and software inventory and configuration changes ■ Computer health (temperature, voltage, free memory, and disk space...
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... the menu. www.gateway.com 23 You can initiate a LAN connection, but cannot perform control operations such as turn off power, reset, or front panel NMI (non-maskable interrupt). ■ Disabled-Remote systems are ignored. ■ Static-Assign the IP address for the server using any ASCII character in the Verify New Password box. The System Setup Utility starts. 2 In the SSU main window, under Server Configuration, double-click LAN Setup. 3 To require a password for remote access, type the password in...
... the menu. www.gateway.com 23 You can initiate a LAN connection, but cannot perform control operations such as turn off power, reset, or front panel NMI (non-maskable interrupt). ■ Disabled-Remote systems are ignored. ■ Static-Assign the IP address for the server using any ASCII character in the Verify New Password box. The System Setup Utility starts. 2 In the SSU main window, under Server Configuration, double-click LAN Setup. 3 To require a password for remote access, type the password in...
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... keys you press to restore them down in the BIOS Setup utility have been set at the factory for closing the BIOS Setup utility. 58 www.gateway.com These settings are stored and saved even when the power is off. You can record the settings on page 19. ■ Server gives you access to settings for system management, console redirection, event log configuration, and fault-resilient boot settings. ■ Exit gives you access to settings...
... keys you press to restore them down in the BIOS Setup utility have been set at the factory for closing the BIOS Setup utility. 58 www.gateway.com These settings are stored and saved even when the power is off. You can record the settings on page 19. ■ Server gives you access to settings for system management, console redirection, event log configuration, and fault-resilient boot settings. ■ Exit gives you access to settings...
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Chapter 6 Troubleshooting ■ Get telephone support and training ■ Interpret error messages and codes ■ Troubleshoot If the suggestions in this chapter do not correct the problem, see "Telephone support" on page 64 for more information about how to get help. 63
Chapter 6 Troubleshooting ■ Get telephone support and training ■ Interpret error messages and codes ■ Troubleshoot If the suggestions in this chapter do not correct the problem, see "Telephone support" on page 64 for more information about how to get help. 63
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... your server, then open the BIOS Setup utility by pressing and holding F2 while your hard drive, see "The master boot record is corrupted" on page 73 for a possible solution. For troubleshooting information, see "Changing jumper settings" on page 74. For more information about running diagnostics on your server restarts. Hard disk controller failure ■ Make sure that the settings are correct. ■ See "Your server does not recognize an SCSI drive (applies...
... your server, then open the BIOS Setup utility by pressing and holding F2 while your hard drive, see "The master boot record is corrupted" on page 73 for a possible solution. For troubleshooting information, see "Changing jumper settings" on page 74. For more information about running diagnostics on your server restarts. Hard disk controller failure ■ Make sure that the settings are correct. ■ See "Your server does not recognize an SCSI drive (applies...
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... server, then open the BIOS Setup utility by your server. ■ If you added or removed server components before calling Gateway Technical Support. Warning To avoid bodily injury, do not attempt to remove the device, uninstall the device's software, then reinstall the device. ■ If an error message appears on the screen, write down the exact message before the problem started, review the installation procedures you performed and make sure that you followed each instruction...
... server, then open the BIOS Setup utility by your server. ■ If you added or removed server components before calling Gateway Technical Support. Warning To avoid bodily injury, do not attempt to remove the device, uninstall the device's software, then reinstall the device. ■ If an error message appears on the screen, write down the exact message before the problem started, review the installation procedures you performed and make sure that you followed each instruction...
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.... Battery replacement If you have problems after installing a new CMOS battery, try each try: ■ Restart your server, then open the BIOS Setup utility by a series of the following the instructions in "Opening the server case" on self-test (POST), the BIOS displays an error message that the new battery has power. The BIOS also sounds a beep code for that all cables inside the case are aligned correctly and that the connectors do not attempt to troubleshoot your server problem...
.... Battery replacement If you have problems after installing a new CMOS battery, try each try: ■ Restart your server, then open the BIOS Setup utility by a series of the following the instructions in "Opening the server case" on self-test (POST), the BIOS displays an error message that the new battery has power. The BIOS also sounds a beep code for that all cables inside the case are aligned correctly and that the connectors do not attempt to troubleshoot your server problem...
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... card you installed is faulty. The processor generated an exception Same as 1 beep. This is not attached, contact Gateway Technical Support. failed. Update the BIOS. For instructions, see "Updating the BIOS" on the system board is at fault. Remove all expansion cards. ■ If the beep code occurs even when all expansion cards have been removed, one at fault. Install the cards one of the cards is causing the problem. Base memory test failure. Processor failure detected. ■ Set the Retest Processor option to protected mode. ■ Connect...
... card you installed is faulty. The processor generated an exception Same as 1 beep. This is not attached, contact Gateway Technical Support. failed. Update the BIOS. For instructions, see "Updating the BIOS" on the system board is at fault. Remove all expansion cards. ■ If the beep code occurs even when all expansion cards have been removed, one at fault. Install the cards one of the cards is causing the problem. Base memory test failure. Processor failure detected. ■ Set the Retest Processor option to protected mode. ■ Connect...
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... installed the necessary software or driver. Expansion cards Your server does not recognize an expansion card ■ Restart your server. ■ Make sure that you may need to reinstall the operating system. Hard drive The hard drive cannot be accessed, or you receive a "General failure reading drive C" error message ■ If a diskette is enabled in the SCSI BIOS. For more information, see the SCSI controller's documentation. ■ Turn off your server. www.gateway.com 73 For instructions, see your hard drive...
... installed the necessary software or driver. Expansion cards Your server does not recognize an expansion card ■ Restart your server. ■ Make sure that you may need to reinstall the operating system. Hard drive The hard drive cannot be accessed, or you receive a "General failure reading drive C" error message ■ If a diskette is enabled in the SCSI BIOS. For more information, see the SCSI controller's documentation. ■ Turn off your server. www.gateway.com 73 For instructions, see your hard drive...
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... instructions, see "Installing memory" on page 75. The master boot record is set up correctly. Clean the keyboard and turn off your Internet Service Provider (ISP) is corrupted ■ In a Windows network operating system, repair the master boot record using it . Contact your server's warranty. Memory Memory errors were detected during server start up )" on page 41. ■ A memory module may need to drain it. For instructions, see if the error repeats. 74 www.gateway...
... instructions, see "Installing memory" on page 75. The master boot record is set up correctly. Clean the keyboard and turn off your Internet Service Provider (ISP) is corrupted ■ In a Windows network operating system, repair the master boot record using it . Contact your server's warranty. Memory Memory errors were detected during server start up )" on page 41. ■ A memory module may need to drain it. For instructions, see if the error repeats. 74 www.gateway...
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... Controller Serial Port1 Address Serial Port2 Address ACPI Aware O/S ACPI 2.0 Features ACPI APIC support AMI OEMB table Headless mode Remote Access ECC Event Logging PCI Error Logging USB Function Legacy USB Support Port 64/60 Emulation USB 2.0 Controller USB 2.0 Controller Mode USB Beep Message On-Board Video On-Board LAN1 LAN1 PXE On-Board LAN2 Slot 1 Option ROM Slot 2 Option ROM Slot 3 Option ROM Slot 6 Option ROM Quick Boot Quiet Boot Add On ROM Display Mode Bootup Num-Lock PS/2 Mouse Support POST Error Pause Hit Message Display Extended Memory Test Scan User Flash Area www.gateway...
... Controller Serial Port1 Address Serial Port2 Address ACPI Aware O/S ACPI 2.0 Features ACPI APIC support AMI OEMB table Headless mode Remote Access ECC Event Logging PCI Error Logging USB Function Legacy USB Support Port 64/60 Emulation USB 2.0 Controller USB 2.0 Controller Mode USB Beep Message On-Board Video On-Board LAN1 LAN1 PXE On-Board LAN2 Slot 1 Option ROM Slot 2 Option ROM Slot 3 Option ROM Slot 6 Option ROM Quick Boot Quiet Boot Add On ROM Display Mode Bootup Num-Lock PS/2 Mouse Support POST Error Pause Hit Message Display Extended Memory Test Scan User Flash Area www.gateway...
Gateway 9210 Server User Guide
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... menu BIOS Setup utility 58 C card installing 43 PCI expansion bracket 4 slot location 5, 43 troubleshooting 73 case cleaning 16 closing 31 opening 30 CD Gateway Systems Manager 19 System Companion 6, 20 troubleshooting 72 CD drive installing 33 location 3 troubleshooting 72 chassis intrusion switch connector 5 cleaning case 16 keyboard 17 screen 17 closing case 31 CMOS clearing 60 resetting 60 CMOS battery see battery configuration recording BIOS 18 connections CPU power 5 diskette drive 5 front panel USB 5 IDE 5 keyboard 4 LAN 4 monitor 4 mouse 4 network 4 power 4, 5 PS/2 4 SATA 5 serial...
... menu BIOS Setup utility 58 C card installing 43 PCI expansion bracket 4 slot location 5, 43 troubleshooting 73 case cleaning 16 closing 31 opening 30 CD Gateway Systems Manager 19 System Companion 6, 20 troubleshooting 72 CD drive installing 33 location 3 troubleshooting 72 chassis intrusion switch connector 5 cleaning case 16 keyboard 17 screen 17 closing case 31 CMOS clearing 60 resetting 60 CMOS battery see battery configuration recording BIOS 18 connections CPU power 5 diskette drive 5 front panel USB 5 IDE 5 keyboard 4 LAN 4 monitor 4 mouse 4 network 4 power 4, 5 PS/2 4 SATA 5 serial...
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...3, 33 hard drive 3, 37 installing 32, 37 replacing 32, 37 SATA 37 SCSI 37 troubleshooting 72, 73 E electrostatic discharge (ESD) 29 environmental specifications 82 error messages 67 eSupport 82 Exit menu BIOS Setup utility 58 expansion card see card 96 F fan module connectors 5 installing 54 Fields Replaceable Unit information 22 finding specifications 82 front panel connector 5 USB connector 5 front view 3 G Gateway Technical Support 64 Web site 6 Gateway Systems Manager 19 H hard drive indicator 3 installing 37 LED indicator 3 troubleshooting 73 hardware setting up 8 heat sink installing 45...
...3, 33 hard drive 3, 37 installing 32, 37 replacing 32, 37 SATA 37 SCSI 37 troubleshooting 72, 73 E electrostatic discharge (ESD) 29 environmental specifications 82 error messages 67 eSupport 82 Exit menu BIOS Setup utility 58 expansion card see card 96 F fan module connectors 5 installing 54 Fields Replaceable Unit information 22 finding specifications 82 front panel connector 5 USB connector 5 front view 3 G Gateway Technical Support 64 Web site 6 Gateway Systems Manager 19 H hard drive indicator 3 installing 37 LED indicator 3 troubleshooting 73 hardware setting up 8 heat sink installing 45...
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... cleaning screen 17 Gateway Systems Manager 19 general guidelines 16 recording BIOS configuration 18 safety guidelines 16 master boot record 74 memory installing 41 troubleshooting 74 messages 67 modem connection speed 76 troubleshooting 75 monitor cleaning 17 port 4 troubleshooting 76 motherboard see system board mouse port 4 N network activity indicators 3 network jacks 4 O opening case 30 operating system setting up 13 P password removing BIOS 20 resetting BIOS 60 supervisor 19 PCI card see card ports see connections POST (power-on self-test) 12 power auxiliary connector 5 button 3, 11, 13...
... cleaning screen 17 Gateway Systems Manager 19 general guidelines 16 recording BIOS configuration 18 safety guidelines 16 master boot record 74 memory installing 41 troubleshooting 74 messages 67 modem connection speed 76 troubleshooting 75 monitor cleaning 17 port 4 troubleshooting 76 motherboard see system board mouse port 4 N network activity indicators 3 network jacks 4 O opening case 30 operating system setting up 13 P password removing BIOS 20 resetting BIOS 60 supervisor 19 PCI card see card ports see connections POST (power-on self-test) 12 power auxiliary connector 5 button 3, 11, 13...
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...(UPS) 10 power supply installing 47 uninterruptible 10 power-on self-test 12 processor heat sink 45 installing 45 power connection 5 replacing 45 troubleshooting 78 PS/2 port 4 R RAM see memory remote LAN access setting up 23 removing see installing replacing see installing reset button 3 riser card 5, 43 RJ-45 jack 4 S safety general precautions 8, 90 guidelines for troubleshooting 66 maintenance guidelines 16 static electricity 29 SATA connectors 5 installing drives 37 screen cleaning 17 troubleshooting 76 SCSI installing drives 37 SDRAM see memory security setting passwords 19 setting up in...
...(UPS) 10 power supply installing 47 uninterruptible 10 power-on self-test 12 processor heat sink 45 installing 45 power connection 5 replacing 45 troubleshooting 78 PS/2 port 4 R RAM see memory remote LAN access setting up 23 removing see installing replacing see installing reset button 3 riser card 5, 43 RJ-45 jack 4 S safety general precautions 8, 90 guidelines for troubleshooting 66 maintenance guidelines 16 static electricity 29 SATA connectors 5 installing drives 37 screen cleaning 17 troubleshooting 76 SCSI installing drives 37 SDRAM see memory security setting passwords 19 setting up in...
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... error messages 67 expansion card 73 general guidelines 69 general safety guidelines 66 hard drive 73 Internet connection 74 keyboard 74 master boot record 74 memory 74 modem 75 monitor 76 PCI card 73 power 77 power source problems 9 processor 78 safety guidelines 66 SCSI drive 73 technical support 64 telephone support 64 video 76 turning off server 13 turning on server 11 U uninterruptible power supply (UPS) 10 unpacking server 2 updating BIOS 59 UPS 10 USB ports internal connector 5 location 4 utilities BIOS Setup 57 System Setup (SSU) 21 V VGA port 4 viewing Field Replaceable...
... error messages 67 expansion card 73 general guidelines 69 general safety guidelines 66 hard drive 73 Internet connection 74 keyboard 74 master boot record 74 memory 74 modem 75 monitor 76 PCI card 73 power 77 power source problems 9 processor 78 safety guidelines 66 SCSI drive 73 technical support 64 telephone support 64 video 76 turning off server 13 turning on server 11 U uninterruptible power supply (UPS) 10 unpacking server 2 updating BIOS 59 UPS 10 USB ports internal connector 5 location 4 utilities BIOS Setup 57 System Setup (SSU) 21 V VGA port 4 viewing Field Replaceable...